HINDI

Consultant- Namaskar mera naam Mohan hai aur main flipkart se call kar rha hun. Kya
main (Cx Name) se baat kar sakta/skati hoon?
Cx replied- Yes
Consultant- AAge badhne se phle main apko flipkart plus member ke liye dhanybad
karna chahta hoon/ chahti hoon.
haal hi mein apne flipkart se ek call me back request raise kiya tha
apne product (product name) ke liye kya yeh sahi samy hai apse baat krne ke liye?
CX Replied- Yes
Consultant- Dhanybad (Cx Name)
Bataiye (Cx name) ki main is product se sambandhit apki kaise help kar
sakta hoon/ sakti hoon? (Product Related)
Bataiye (Cx name) ki main flipkart se sambandhit apki kaise sahayta kar
sakta hoon/sakti hoon?
Cx replied- (Cx Issue)
Consultant- JI (cx name) main apki baatein bilkul samjha paa rha/rhi hoon.
Maafi chahunga ki apko aise issues face krne pad rhe hai.
Nischint rahiyega main puri kosis karunga/karungi.
apko Iske liye behtar se behtar sahyata/help kar paun.
Consultant (Hold)- Sir/mam, Details check karne me thoda sa samay lag sakta hai.
maafi chahunga uske liye kya main apki call ko ek min ke liye hold pe
rakh sakta/sakti hoon mam/sir?
taki main apke product ki details check karke apko behtar se behtar
help/sahayta kar paaun.
Consultant (Unhold)- Dhanyabaad Sir, Line par bane rahne ke liye....
Maafi chahunga/chahungi apke call ko lambe samay tk hold pe
rakhne ke liye.
Consultant- (THE RESOLUTION PART)

Consultant- Sir/mam, Flipkart se sambandhit kya main apki koe aur help/sahyata kar
sakta/skti hoon?
Cx Replied- No!
Consultant- Ji sir/mam.. ek choti se request rahegi apse...
(Cx Name) apka jo feedback hai wo hamare liye bahut hi mahatwapuran
hai.
Kripya is call ke baad milne wale email survey ke dauwra
aap apke aur hamre baatchit/vartalaap ke anubhav ko usme zarur share
kare.

Consultant- Sir/mam flipkart se kharidari karne ke liye bahut bahut dhanyabaad.

apka din shubh rahe.(Order Related)
Sir/mam apna keemati samay dene ke liye bahut bahut dhanyabaad. apka
din subh rahe.(Non-Order Related)

English
Consultant- Hi My name is mohan, I m calling from flipkart, Can i speak to (Cx
name).
Cx replied- Yes
Consultant- Before going ahead i would like to thankyou for being a valuable
flipkart plus member sir/mam.
CX Replied- Yes
Consultant- Thankyou (Cx Name)
(Cx name) recently you have raised a call me back requestfor your
product(product name) how may i can help you with this product? (Order Related)
(Cx name) recently you have raised a call me back request so how i can
help you with flipkart? (Non- Order Related)

Cx replied- (CX ISSUE)

Consultant- Yes sir/mam (cx name) I totally understand your concern about it.
I am Extremlly sorry that you are facing such an issue with your
product/or flipkart account.
Dont worry i will definetly try to help you in this call.

Consultant (Hold)- Sir/mam, For checking your product/flipkart account details it

can take some time i am extremlly sorry about that.
May i place ur call on hold for a min, so i can check all the details
of this product/ flipkart account.

Consultant (Unhold)- thankyou so much sir, for being on hold extremlly sorry that i
placed your call on hold for such a long time.

Consultant- (THE RESOLUTION PART)

Consultant- Sir/mam,May i help you with anything else related to flipkart.

Cx Replied- No!
Consultant- Ok sir/mam.. there will be a small request sir/mam
(Cx Name) Your feedback is really important to us.
please share your experience based on our conversation by completing
an email survey that you will recieve after this call.

Consultant- Sir/mam Thankyou for shopping with flipkart. Have a nice day. (Order
Related)
Sir/mam Thankyou for your valuable time. Have a nice day (Non-Order
Related)