1Opening (always In English)

Good -------------am Seema calling from flipkart am I talking to Cx -----name Naam confirm karne ke
liye Dhanyawad Kya ye sahi samay hai aapse baat karne ke liye Dhanyawad

Jaisa ki mai yaha dekh sakti hoon aap ne Flipkart pe complain raise kiya hai ki..................delay in
delivery Mai Bilkul maffi chahungi Me samajh sakti hun Aap bikul chinta na kare mein apki madat
zarur karungi

HOLD PROCEDURE
Kya mein apke is issue/order ki jankari check karne kaliye apka call 1 minute hold pe rakh sakti/sakta
hu. Dhanywad kripaya line pe bane rahe. Dhanywad line pe bane rehene kaliye

Hamare taraf se puuri koshish kar rahe hai ap bilkul chinta na kare Aap Bilkul nischint rahe

ADDITIONAL ASSISTANCE
Kya iske alava aapko koi aur jankari chaiye hamare taraf se. SamajNE kaliye Dhanyawad ek choti se
request rehegi meri taraf se

FEEDBACK

aapka feedback hamare liye bahut hi mahatvapurna hai. Kripya iss call ke baad milne wale email
survey ke dwara aap humare baatcheet ke anubhav ko zaroor share karen

CLOSING CALL

Dhanaywad apka kimti samey dene kaliye or Flipkart pe shopping karne ka liye Aapka din shubh
rahe.

ENGLISH

Opening Good .....................I am xxxxxx calling from Flipkart Am I talking to.......... cx name,,,, Thanks
for confirming..........., cx name....... Is this the right time to talk to you Thank you cx name........

ISSUE CONFIRMING
B: I can see here you have raised a complaint on Flipkart stating that you have not received the
product but got delivery confirmation email and SMS. AM i correct sir/ma'am

I am really sorry for the inconvenience/Trouble caused to you i certainly understand and will definitely
help you with that plz do not worry
May I place your call on hold for 1 minutes so that i can check the information's and get back to you,
Thank you ,Please stay online. Thank you for staying online.
= RESOLUTION
I request you to please wait till 15/05/22 as we are escalating your case to the courier service
provider, we will get back to you with an update on or before 15/05may/2022 I am sorry cx ----------I
certainly understand. If I were in your place, I would feel the same way. Is there anything else i can
help you with apart from this?
Thank you for understanding. I have a small request from my end cx....... Your feedback is really
important to us. Please share your experience based on our conversation by completing the email
survey that you'll get after this call. Thank you for your time on call and shopping with flipkart Have a
Great day ahead.

I have got your job posting and I'm very interested to work with the project as I come to
my experience i am an MBA in HR and operations and did business communication
networking courses also and from past months I'm working as a HFR Manager in a
company where on daily basis I hire many and done screening and build up and screen
many resume and CV also , I came from medical background also so , I think you will
find, the skills you are looking for.