Multiple choice:

1. Reservation clerk : Elang Persada Airlines, good morning. May I help you?
Arya Pamungkas : Yes, ...................next Tuesday afternoon?
Reservation clerk : One moment, please…. Yes, there's a flight at 4:45 p.m.
and one at 6:00 p.m.
a. Do you have any flights to Pontianak.
b. I'd like to reserve a room
c. Could you tell me how much a return flight costs?
d. You had reserved double rooms
2. Hanova : Good morning, Is Mr. Davidson in the office?
Receptionist: Yes he is. May I know who’s calling now?
Hanova : I’m Hanova from PT Saka Arta Kencana. May I speak to him?
Receptionist : ………………………..
Hanova : It’s ok. I understand.
a. One moment please, I’ll check if he is available.
b. Would you like me to tell him that you called?
c. Could you hold the line please, I’II connect you to him.
d. I’m sorry, I’m afraid He’s not able to answer you call, He is busy right
now.
3. Radit : Hi, I’m Radit from Ericsson telecommunication. I called you a
half hour ago to talk Mr. John. Is he at his office now?
Pedro : I’am afraid ……… I believe he’s heading to the office.
a. Mr. John is available.
b. You need to call back 15 minutes later.
c. Mr. John will be at his office.
d. You can’t talk to Mr. John.
4. What are the characteristics of effective meeting, except?
a. Effective meetings are efficient.
 b. Effective meetings are relevant and engaging.
c. Effective meetings are not contentious.
d. Effective meetings causes a productive effect.
5. What are the characteristics of a demanding boss?
a. Wants you to do too much or not enough time.
b. Obsessed with details or strict or annoying.
c. Helpful or encouraging.
d. Shown they like some employees better than other.
6. What are the characteristics of a anal retentive?
a. Easy to talk to or friendly.
b. Acts in a way consistent with the rules.
c. Obsessed with details or strict or annoying.
d. Become very bossy or arrogant or nasty or abusive.
7. Easy to talk or friendly is a characteristics of …………..
a. Supportive boss.
b. Approachable boss.
c. Professional boss.
d. Fair boss.
8. Which one is negative characteristics of boss?
a. Approachable .
b. Professional boss.
c. Fair boss.
d. Plays favourites.
9. What is the purpose of effective meetings, except?
a. To brainstorm.
b. To agree on a timeline.
c. To decide next steps.
d. To contribute and share.
10. Effective meetings are well organized is ……
a. Disorganized meetings reduce productivity.
b. Organized meetings cause compounded productivity. V
c. If they don’t prepare their agenda for the meeting.
d. If the goal is achieved.

Essay:

1. Please make a business dialogues during a phone call, discussing about the
marketing partnership of a new product. The dialogues should be made in 10-
15 sentences.
2. How is the effective meetings are safe?
3. What to do before a meeting?
Nama : Helsa Nara Landra

NIM : 215211291

Kelas : Manajemen Bisnis Syariah - 2H

Multiple choice :

1. A

2. D

3. D

4. D

5. A

6. C

7. B

8. D
9. D

10. D

Essay :

1. Dialog :

Marketing : Hello, good afternoon, correct with Mrs. Nur?

Mrs. Nur : That's right, what's wrong?

Marketing : Introducing Mrs. Nur, I'm Nana from Bank SSI, I want to offer you
our newest insurance product. Can I have a moment of your time, ma'am?

Mrs. Nur : It's SSI Bank, I happen to have a lot of time, madam, please

Marketing : So, Mom, this new product has advantages over other products.
Our product is life insurance for life, this insurance is very beneficial for the life
of mother and family, and for sure Bank SSI's insurance product is very
responsible for its continuity. How's Mom? Are you interested?

Mrs. Nur : Wait a minute, Ma'am, I'll think about it first.

Marketing : Ok Madam, to register for our product is quite easy, you only need
to fill out a form which will be sent via WhatsApp Bank SSI and then you will
be called by the person in charge of this insurance product.

Mrs. Nur : It's very easy. But for this time I'm not interested Ms.

Marketing: Yes, Mother, it's very easy. If interested, you can contact the
following number 089515XXXX

Mrs. Nur : Alright, if I am interested, I will contact you later. thank you ma'am.

2. -Schedule your safety meeting.

-Cover relevant information.

-Keep the meeting short.

-Create a space for employee engagement.

-Plan out your topics in advance.

-Ask employees what they want to discuss.

-Have employees lead the meeting.

-Keep it brief.

-Meet more frequently.

Start and end your meetings on time.

-Share information from investigations and near miss reporting.

-Check for understanding.

3. The following are things that one ought to do before a meeting:

1. Select the participants.

2 Develop an agenda.

3. Prepare and send out a 'Notice of Meeting' either via email, memo or business
letter.

4. Distribute the minutes of the last meeting.

5. Ensure that all the participants are aware of the meeting and is able to attend.

6. Ensure that the meeting room (venue) is available and has been booked.

7. Check that any documents needed for the meeting have been prepared.

 Apart from that, you can also:

Clarify purpose and aims.

Create an agenda.

Schedule the meeting.

Post and send out agenda.

Circulate supporting information.

Make room arrangements.

Arrange for recorder.