1. You have learnt office ethics.

Give example how the workers will do and say when they  (a)
meet their manager in the office, (b) meet among the workers, and (c) meet the customer.
Answer :

a) Meet their manager in the office

Ex :
Secretary: Excuse me, may I come in?
Manager: Sure.
Secretary: Mr. Anderson from X Holdings requested us to hold a meeting tomorrow
Manager: Can you please arrange it?
Secretary: You have a full schedule for tomorrow.
Manager: Can you show me?
Secretary: Certainly. At 9 am you’ll have a meeting at the branch office. After that, you’ll have a
lunch with Mr. Ken.
Manager: Ah I forget about the lunch. What else will I have to do tomorrow?
Secretary: At 1 pm you’ll have an interview with V business magazine.
Manager: I have a flight to London tomorrow, do I?
Secretary: Yes, you do. Your flight is at 4 pm.
Manager: Well, I guess I can have a meeting with Mr. Anderson at 9 am. Can you arrange it?
Secretary: Sure. How about the meeting at the branch office?
Manager: It can be postponed. Don’t forget to inform the people at the branch office about it.
(Itu bisa ditunda. Jangan lupa beritahu orang-orang di kantor cabang akan hal itu)
Secretary: Okay.

12 tips for having a good meeting with your manager

Review these 12 tips to ensure you have an effective meeting with your boss, regardless of the
subject matter:

1. Establish what you'll go over with your boss

Whether you or your boss requested a one-on-one meeting, make sure you each understand
what topics you plan to discuss in the meeting. You can do this by emailing them and including
one or more topics that you want to prioritize before you move on to other subjects.

2. Make a list of items you want to discuss during the meeting

By making a list, you can make sure you cover all the points you wanted to address with your
boss during the meeting. You can also bring the list with you and use it as a reference to guide
your discussion.

3. View the meeting as a positive opportunity

Whether you plan to discuss performance, pay needs, internal promotions, or workplace
incidents, try to go into the meeting with a positive mindset. You can view it as a chance for
professional improvement and enhanced communication between you and your boss.
4. Come up with ideas and solutions for problems
If you plan to discuss problems with job duties, software or other concerns, make sure you also
draft a list of potential solutions to take with you into the meeting. This shows employers you're
innovative and also shows your enthusiasm for your role.

5. Confirm your meeting time the day before

By confirming your meeting the day before, you remind your boss of your scheduled meeting
time and convey your professionalism.

6. Bring a notepad with you

Throughout a one-on-one meeting with your boss, they might provide you with important
information about areas they want to see you improve in, tasks they want your to complete or
information about raise percentages and professional development research. Bringing a
notepad allows you to take notes and make sure you remember important details later on.

7. Allow time for small talk

Although it's important to have a productive meeting and stay on task, this is also the perfect
time to get to know your boss better, and form a positive relationship with them. This may occur
at the beginning of the meeting and can help you ease into other subjects.

8. Ask for feedback

When you meet with your boss for a one-on-one meeting, this is the perfect time to ask for
genuine feedback as you have their undivided attention. You can do this by asking them what
they thought of a recent project your worked on or by asking them what areas they want to see
you develop in.

9. Don't be afraid to ask too many questions

During a meeting with your boss, they might bring up terms or topics that you don't understand.
By asking as many clarifying questions as possible, you can make sure that you leave the
meeting with a clear understanding of new responsibilities, performance improvements or pay
increases.

10. Bring up your career goals

Whether you're discussing performance, pay needs or just checking in with your boss, make
sure you use the time you have during your meeting to you reiterate your career goals with the
company. This shows your boss that you care about your role and want to take on additional
responsibilities when available.

11. Develop a plan for the future

At the conclusion of the meeting, speak with your boss about the next step and establish
another meeting time if necessary. For example, you decide to schedule an additional meeting
with your boss the following month to evaluate your progress with teamwork skills.
 12. Send a follow up email and a thank you
After the meeting, write a brief email thanking your boss for their time and outlining the topics
you discussed and your plans for the future. For example, "Thank you again for taking the time
to speak with me about how I can improve my contributions to the department. I look forward
to our follow up discussion next month."

b) Meet among the workers

Get the conversation going by saying “hi” when you see someone you know:
Amir: Hey, Jane!
Jane: Hi Amir, how are you?
Amir: I’m doing well, thanks for asking. How about yourself?
Jane: I’m great! (Smile)

Effective Communication Building Relationships With Work Teams

The first step that needs to be taken so that you and your team members can work well
together is to start developing a good relationship with them first. The best way to do this is to
interact during breaks, discuss informal topics, and be friendly in the process. Encourage
Questions and Discussion
Everyone on the team has strengths and something valuable to contribute to the team.
1. Encourage Questions and Discussion
Everyone on the team has strengths and something valuable to contribute to the team.
Encouraging open-ended questions will allow team members to express their ideas and
opinions.

2. Use Body Language Correctly

Fact to know is almost about 97% of all communication is non-verbal language. It means not
what you convey to other people, but the message that is sent to them without saying a word. It
means not what you convey to other people, but the message that is sent to them without
saying a word. Start smiling at people when you meet them, make eye contact when you talk to
them, and do a firm handshake.

3. Effective Communication with Humor

For internal communication, don't be afraid to use humor when you're talking, because
everyone will feel attracted to people who can make them laugh. The humor that you use can
be useful for removing communication barriers and attracting the attention of coworkers.
Humor is also very useful for making collaboration much more effective.
c) Meet the customer.
Ex
Jim: You must be Mark Johnson?
Mark: You must be Mr. Pearson?
Jim: Yes. Sorry I am late.
Mark: Never mind. Please sit down. Would you like something to drink?
Jim: Yes. Some tea would be nice.
Mark: Waitress! A cup of tea, please. So Mr. Pearson, I hear that your company is very large.
Jim: Yes, it is a very large company. We have more than 1 million customers.
Mark: Wow! And it seems that your company is not only domestic, but it is also an international
company?
Jim: Yes. It is an international company. It has customers in more than 10 countries.
Mark: Wow! I think you must be a very busy man.
Jim: Yes! I stay very busy.
Waitress: O.K. What can I get for you to eat today?
Jim: I would like a steak.
Waitress: Alright and what can I get for you, sir?
Mark: I think I would like a steak also.
Waitress: O.K. I’ll have that back in about 5 minutes.
Jim: Thank you.

To maintain professional relationships or relationships with business partners, ethics is an

important thing. Because, the ethics you show will make business partners feel comfortable and
confident to do business with you. Ethics is also one of the important things because it plays a
role in maintaining the good name of the company where you work. One of the ethics you need
to pay attention to with business partners is when meeting with clients in the following ways.

1. Come First
Meeting clients means you have to be prepared to come first from your business clients.
Because, when you arrive on time or earlier, then you will be considered a person who values
time. When you arrive first at the meeting place, you can use that time to prepare meeting or
grooming materials to make it more interesting when they meet you. Moreover, for business
people or clients, time is very important for that you should come first so that clients feel
comfortable working with you.

2. Use Polite Calls

Maintaining a good relationship with clients requires you to use the right call when
communicating. Using polite calls will impress clients because they feel valued as business
partners. You can choose various polite calls, such as Mr. or Mrs. if your client is an Indonesian.
Meanwhile, if your client is a foreigner, then use calls in English in the form of Sir or Mr, and Ms
or Ms so that your client feels more comfortable.
3. Don't Hesitate to Say Thank You
Saying thank you may feel very trivial and can be easily said. However, the thanks you give can
make the client feel comfortable and appreciated. Saying thank you after the meeting with a
genuine smile will impress the client and consider you a friendly and confident person. In
addition, you can also say thank you like "thank you for having me" before starting the meeting.
So, clients will be more confident to continue working with you professionally.

4. Avoid interrupting the conversation

You may be very enthusiastic about the topic discussed with the client. But, that doesn't mean
you forget about etiquette when meeting with a client, like interrupting a client's conversation.
Cutting the conversation is one thing you need to avoid because it will make the client feel
unappreciated and offended. In addition, interrupting the conversation will not impress the
client with what you have to say because it will make you look annoying. Therefore, avoid
interrupting the conversation and give the client a chance to speak during the meeting.

5. Show Professionalism
Every client would really like to work with professional people. Because, professionalism can
show how much dedication you give to the company where you work. In order to impress
clients with you, try to always be professional when meeting with clients. Start the meeting by
shaking hands because a handshake can give a professional impression. A handshake with a
client also requires ethics, such as avoiding a handshake that is too tight or not tight enough
because it will give the client a bad impression.
2. You are a personnel manager of PT Waskari. you need a meeting with your staff tommorrow. Write a
memo to your staff.

Answer :

To : All Staff
From : Purnama Sinaga, Personnel Manager of PT Waskari
Date : February 16, 2022
Subject : Tomorrow

As you know, tomorrow afternoon we’ll be meeting to discuss the status of all of our current
projects. Donuts will be provided. Be sure to arrive on time and bring along teh materials you
have been working on this week—bring enough copies for everyone. Some of these material
might include your calendars, reports, and any important emails you have sent. Also, I wanted to
remind you that your parking permit requests are due later this week; you should turn those in
to Ms. Jones, and if she is not at her desk when you stop by, you can email them to her.

Thank you for your cooperation !

Best,

Purnama Sinaga