Install SmartTech on iLane Dual X-Ray

Standard Operating Procedure
SmartTech Installation - iLane

Version 3.1 ● 10 June 2021
– MSA Security
SOP SmartTech Installation - iLane
Version 3.0
Table ofSmartTech
MSA Security ContentsDeployment Program
1. Introduction............................................................................................................... 3
Purpose ............................................................................................................................................... 3
Scope .................................................................................................................................................. 3
Training ............................................................................................................................................... 3
Reference Documents ......................................................................................................................... 3
Responsibility ...................................................................................................................................... 4
Tools.................................................................................................................................................... 5
Equipment ........................................................................................................................................... 6
2. Installation Procedure ............................................................................................. 9
Installation Preparation ..................................................................................................................... 11
SmartTech Monitor Installation ......................................................................................................... 13
Fortinet Router Installation................................................................................................................ 21
Cable Setup ....................................................................................................................................... 24
Capture Card Setup .......................................................................................................................... 32
Monitor / Tiny PC Setup ..................................................................................................................... 36
Power on SmartTech Equipment....................................................................................................... 38
Log into SmartTech Software ............................................................................................................ 39
Power on X-Ray Machine .................................................................................................................. 41
Test Image and Video Feed on SmartTech ...................................................................................... 42
Test Calls .......................................................................................................................................... 43
Closeout ............................................................................................................................................ 47
3. Document History .................................................................................................. 49
Document Location ........................................................................................................................... 49
Revision History ................................................................................................................................ 49
Approvals .......................................................................................................................................... 50
All rights reserved Page 2 of 50

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1. Introduction
MSA Security SmartTech Deployment Program
Purpose
This Standard Operating Procedure (SOP) describes the process to retrofit the MSA SmartTech unit onto an
existing dual x-ray system. This guide is for all locations where SmartTech units are being used with an iLane
monitor management system. The iLane system is a Smith’s Detection product that allows the control station
to be mounted to an all-in-one operator position.
Note: If there is not an iLane stand installed onto the dual view x-ray machine, proceed to the most recent
version of the CC-MSA-SOP-SmartTech-Installation-Table document to install the SmartTech unit onto the
existing operator table.
This document assumes that two flat panel monitors have been installed onto an iLane monitor stand and are
hooked up to the existing x-ray machine prior to your arrival.
Scope
This SOP is a mandatory document and shall be implemented by all employees and contractors when
engaging in the installation of SmartTech Units with an iLane Stand for this project.
Training
The Program Manager is responsible for ensuring that team members who follow this procedure understand
the SOP’s objectives and other inter-related activities.
Reference Documents
Use this SOP in conjunction with the following documents:
 CC-MSA-Questionnaire-Prebuild
 CC-MSA-SOP-SmartTech-Build-Master
 CC-MSA-SOP-SmartTech-Build-Master-Technical-Details
 CC-MSA-SOP-SmartTech-Build-Fortinet (GUI)
 CC-MSA-SOP-SmartTech-Installation-Standard
 CC-MSA-Guide-Troubleshooting-General
 CC-MSA-Guide-Troubleshooting-Connectivity
 CC-MSA-Post-Installation-Survey

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Responsibility
Identify the individuals responsible for activities in this procedure. Client (CC)
 CC Solution Specialist
 CC Lead Engineer
 CC Remote Engineer
 CC Local Technician
MSA Security (MSA)
 MSA Director of IT
 MSA SmartTech Engineer
Client Site (where installation is being performed)
 Client Site Regional Manager
 Client Site Local Point of Contact (PoC)
 Client Site X-ray Technician

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Tools
The tools outlined below should be procured by the CC local technician prior to arrival and brought onsite to
perform the SmartTech unit’s installation.
Tool Image for Reference
Allen Wrench (Metric 4mm)
Cable Ties (Long)
Diagonal Pliers
Flathead Screwdriver
Industrial Velcro Straps & Velcro with

Adhesive Backing
Phillips-Head Screwdriver
Precision Phillips-Head Screwdriver
Adjustable Wrench

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Equipment
The equipment outlined below is all the equipment that will be shipped to the client site location for the
installation of one SmartTech Unit. For each additional unit, the QTY of each item below will be doubled.
Device Manufacturer Part Number QTY Image
Capture Card Elgato Systems 10GAM9901 1
Ethernet Cable
C2G – Audio
(There may only be one 22014 1
6’ network cable in the Unlimited
router box.)
USB Headset Logitech (H390) 981-000014 1
USB Keyboard
Adesso AKB-410UB 1
with Mousepad
ThinkCentre 22”
Lenovo 10R1PAR1US 1
Monitor
Monitor Power
Supply
(There may also be a Lenovo 90 WATTS 1
60W power supply
included. Only the 90W
will be used.)

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Device
MSA Security SmartTechManufacturer
Deployment Program Part Number QTY Image
Mounting Kit Ergotron 47-093-800 1
Tiny PC
(This should be already Lenovo 10T7002CUS 1
installed in the slot behind
the monitor.)
Power Adapter
FBA_MRJ0009-
(Only shipped to non-US Bestek 1
sites. Model may vary.)
MX
Power Strip
(Model will vary Varies Varies 1
depending on country of
installation.)
Router Fortinet FG-30E-3G4G- 1

GBL
Upgraded 3G/4G
LTE Antenna
(Optional – May not be
Bingfu B07ZYXDSDK 2
included. Model may
vary.)
SIM Card
(SIM card packaging will Truphone SIM
be empty. SIM card will Varies 1
Cards
be already installed into
the Fortinet router.)

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Device
MSA Security SmartTechManufacturer
Deployment Program Part Number QTY Image
USB-Powered
Startech ST122LE 2
VGA Splitter
USB Power Block

(To be procured by tech Varies Varies 1
prior to arrival.)
Male to Male VGA

Cable Tripp Lite P502-025 4 or 5
(Length and model may
vary.)
VGA Gender
Startech GC15HSF 2 or 3
Changer
VGA Switchbox
Tripp Lite B112-002-R 1
(Color may vary.)
VGA to HDMI
Cable Foinnex 8541765284 1
(Model may vary.)
Custom iLane
Monitor Mounting MSA Security N/A 1
Plate

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2. Installation
MSA Security Procedure
SmartTech Deployment Program
It is the responsibility of the technician performing the installation to review and ensure an understanding of the
overall procedure before performing the following tasks. Contact the CC Remote Engineer if you have any
questions about this procedure. Remote technical support/guidance will also be provided for the installation.
Please refer to the communication method you have been provided for communication while onsite.
Note: Deviations from this SOP are made in accordance with CC-MSA-Guide-Troubleshooting-General &
CC-MSA-Guide-Troubleshooting-Connectivity.
Note: Below is the view of the end state cable topology for the system setup.

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Below is a before and after of an iLane Stand with a SmartTech unit installed.
Before After
Note: All equipment of the iLane stand seen in the After photo not seen in the Before photo will be installed
onto the unit by the local technician.

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Step
MSA Action
Security SmartTech Deployment Program
1.0 Installation Preparation
Inform the CC Remote Engineer you have arrived onsite and provide your onsite time.
Contact the POC to get access onsite.
The site’s local contact should show you to the iLane unit(s) you will be working on.
He/she should also show you the package/pallet that contains the unit(s) you will be
installing. This pallet will need to be moved next to the iLane unit you will work on if it is
not already.
1.1
NOTE: The shipment should be all-together, but there is a chance the site employees
may have taken the boxes off the pallet and stored them together without the pallet. The
package will vary in size and contain a different number of boxes depending on how many
units are included.
1.2 Carefully open all boxes and take note of the inventory to ensure all necessary parts are
present (refer to the equipment list at the beginning of this document ). Inform CC Remote
Engineer of any missing parts.

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**Important** The serial numbers of the PC, Fortinet Router, and X-Ray Machine should
all match for each unit. The CC Remote Engineer will provide this information so that you
can set aside each pair. No other parts need to match to any specific unit.
Locate the existing iLane stand with dual monitors connected to the X-Ray Machine.
1.3

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MSA Security
WorkSmartTech
with theDeployment Program
local contact to ensure the X-ray Machine is turned off. When off, the dual
monitors will be blank.
The local contact or x-ray technician should be familiar with this machine. If not, then
he/she simply needs to turn the key to the “0” or “off” position and wait for all the LED
indicators on the keyboard to completely turn off, then remove the key from the panel.
1.4
2.0 SmartTech Monitor Installation
This is the first step in the SmartTech’s physical installation. The physical installation
(steps 2.0-6.3) should take about 1.5 hours total. Please escalate to the CC Remote
Engineer if any assistance is needed during this process.
Locate the metal iLane Mounting Plate (the SmartTech monitor will be mounted to this
plate, then installed on the iLane stand).
2.1

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MSA Security SmartTech

Locate Deployment
the front Program
(adjustable) sliding pole on the iLane stand. Remove all four 4mm allen
head screws and the cap from the top of this pole. Place the screws and cap somewhere
safe to reattach later.
2.2
NOTE: This pole is usually adjustable and may not be raised to full height. Find the top of
the movable piece towards the front of the assembly. See images of raised and lower ed
position below.
Locate the Ergotron Mounting Kit (the SmartTech monitor will be mounted to the iLane
Mounting Plate using this kit).
2.3

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There are fourDeployment Program
matte black screws wrapped in cardboard with the Mounting Kit. Fasten
the silver/smaller part of the Ergotron Mount to the Mounting Plate using these screws.
2.3.1
There is a separate black square bracket insert with the Mounting Kit packaging (this
square bracket eventually gets screwed onto the back of the monitor). Additionally, there
are four shiny silver screws wrapped in cardboard with the Mounting Kit.
Use these four screws to fasten the square bracket onto the end of the Ergotron Mount.
Do this before you attach the square bracket onto the back of the monitor.
Square Bracket
2.3.2

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Remove Deployment
the four screws Program
located on the back of the new monitor. Place these screws in a
safe location to use in the next step when attaching the Ergotron Mount (these may be
thumb screws or Philips head screws).
2.3.3
Attach the square bracket end of the Ergotron Mount to the back of the monitor. Use the 4
screws removed in step 2.3.3 to secure the square bracket.
The recommended way to attach the bracket to the monitor is to lay the monitor flat on
some of the packaging (to protect the screen) and attach the Ergotron Mount.
2.3.4

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Locate Deployment
the iLane Program
Mounting Plate. Loosen the two nuts attached to the other end of the
screws at the bottom of the plate.
The nuts should be loosened enough so that they are still fully attached and keeping the
screw in place but should now have a gap between the plate and the nut.This will allow
for the plate to slide into the slots located on the iLane stand.
2.4 Lift the entire mounting mechanism you put together including the Monitor, Ergotron
Mount, and Mounting Plate. Slide the Mounting Plate bottom end into the tracks/slots of
the iLane stand located on the front sliding pole you previously revealed in step 2.2.
Once inserted all the way, tighten the screws and nuts holding the mounting plate into the
tracks. You may need to use a thin screwdriver or other tool to hold the nuts in place while
you tighten the screws. The mount should be tight enough that it lays flat against the pole-
it should not wiggle or move.

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Note: If the screws are too long to be fastened using this method, flip the screws around
and install them in reverse to the steps shown above. The plate should be secure against
the stand and not loose.
Reattach the cap you removed previously to the top of the iLane pole. Also, reattach and
tighten the four screws you removed (done in step 2.2).
2.5

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MSA Security
TheSmartTech Deployment
unit should Program
look like this when the SmartTech monitor installation is complete:
Note the order of displays: Top Middle = NEW SmartTech Monitor, Bottom Left = X-Ray
Machine Monitor 1 (or A), Bottom Right = X-Ray Machine Monitor 2 (or B)
Locate the Power Strip.

Mount this Power Strip to the top rear of the iLane stand with the power cable side facing
down. Adhesive Velcro is the preferred method for this. If you do not have Adhesive
Velcro or it is not strong enough, zip-tie the Power Strip all the way around the pole at
both the top and the bottom ends of the Power Strip.
2.6

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Note: Deployment
If this site Program
is based in the United States, ignore International Power Adapter
Set step. This part is only shipped to international sites.
Locate the International Power Adapter Set.
Find the Power Adapter for your region and attach this to the end of the Power Strip’s
power cable.
Once connected, plug the Power Strip and Power Adapter into the wall outlet. This should
be the same outlet that the iLane unit is already plugged into. If there are no openings on
this wall outlet, a different outlet nearby can be used.
2.7
Note: If the power cord does not reach the wall outlet, please contact the site’s local
contact to see if he/she can provide an extension cord to accommodate the distance. Also
inform the CC Remote Engineer assisting with the install.
Plug the SmartTech monitor power cord into the back of the monitor. Plug the other end
of this cord into the Power Strip. Neatly coil the slack between these two points and
secure it behind the two monitors so that it is hidden from the front of the unit.
2.8
Note: You will turn on the monitor at a later point in the install. However, the monitor may
power on when you plug it in. The Tiny PC inserted into the monitor may also turn on. If
they do, they will display an error as there is no network connectivity. If this happens, you
may need to reboot the PC once network connectivity is established later in the install.

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3.0 Fortinet Router Installation
Remove the Fortinet Router from the box. Items in the box should include:
1. Cellular LTE Fortinet Router (white box), QTY 1
2. Antennas, QTY 2 (may also have optional upgraded antennas)
3. Power Supply, QTY 1
4. Ethernet Network Cable, QTY 1
5. SIM Card (already inserted in Fortinet), QTY 1
3.1
**Important** If this site has multiple units, there is a specific Fortinet that needs to be
paired with a specific PC and a specific X-Ray Machine in order for the unit to function.
This information can be provided by the CC Remote Engineer. Both the PC and Fortinet
serial numbers can be found on a sticker located on the device. The X-Ray Machine
usually has a sticker with this information as well. If you cannot find it, ask the local
contact to provide the machine’s serial number.
Attach the two antennas to the sides of the Router. Be careful not to overtighten the
antenna to prevent risk of damaging them.
3.2

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Note: There may be optional upgraded antennas shipped with the router. If the upgraded
antennas
MSA Security are Deployment
SmartTech included, please use these and install them in the same manner as the
Program
standard antenna.
Example of a possible upgraded antenna model:
Plug the power supply connector into the port labelled “DC 12VDC” on the router with the
locking clip facing up. Plug the other end into the Power Strip.
3.3
Plug one end of the Ethernet Cable into port 1 on the Fortinet Router. It is important to
only use port 1 as the other ports are disabled. The other end of this cable will get
plugged into the Tiny PC behind the SmartTech Monitor later in this process.
3.4

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Mount Deployment
the Fortinet RouterProgram
to the iLane stand by attaching it to the back of the Mounting
Plate. The light indicators should be facing up and the ports should be facing down.
Attach zip-ties around the Router and Plate in an “x” pattern like shown below.
3.5
Note: Make sure the antennas are pointing straight up towards the ceiling. The network
connectivity will be negatively impacted if they are not.
Neatly coil the excess slack of the Fortinet power cable and the Ethernet Cable and
secure it behind the bottom two monitors so that it is hidden from the front of the unit. Zip -
tie the coil in two places to ensure it is kept neatly together.

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Note: The presence of other cables

coiled around this section of the unit.
Those cables will be added in the
steps that follow. If you want to wait
to zip-tie the cables until all cables
are added, that is acceptable.
4.0 Cable Setup
Reference the following page for a full topology of the cabling and equipment for the
SmartTech unit. This topology includes steps you performed previously in addition to
steps you will perform later.
**Important*** All cables being installed need to be neatly secured to the iLane stand. No
cables should be hanging loosely off the unit as it creates a trip hazard and equipment
4.1 can potentially be knocked off while the unit is in use. There will be significant amounts of
extra cable length that will need to be organized and secured. See pictures after the cable
topology for the way in which these cables should be organized. Zip-ties are preferred for
organizing and securing these cables. Adhesive Velcro and Normal Velcro can also be
used as needed. No tape can be used to manage the cables or anywhere else on the
unit.

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Proper cabling examples:
Note: The power adapter part is

secured to the iLane using
Adhesive Velcro.

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Note: All excess cables are neatly Note: Hardly any cables are visible from
wrapped into one coil and zip-tied, the f ront of the unit, and no cables are
making it very neat and organized. loosely hanging down.
Note: The ends of the cables coming

out of the excess coils are tightly
secured and not hanging down loosely.

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Unscrew and Deployment Program VGA cables (silver colored) from the bottom two X-Ray
unplug the existing
Machine monitors. If the screws are too tight, use a flathead screwdriver. Only remove the
VGA connection from each monitor, leave all other connections in place.
4.2
Locate the two USB powered VGA signal splitters.
4.3 Plug the USB power cord into the splitters if not already connected.

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Locate Deployment
the 2-port Program
USB power brick you have procured. Plug the 2-port USB power brick
into the Power Strip. When powered, a solid light indicator should appear of the VGA
splitter.
Note: This may come with a power adapter for regional power plug type .
4.3.1
Locate the two VGA Female to Female Gender Changer adapters.
4.4
Locate the two VGA cables (silver colored) you removed previously from the x-ray
machine monitors in step 4.1 (these cables are the main x-ray video output feeds).
4.4.1 Attach a VGA Gender Changer to the end of each cable. Then attach the x-ray VGA cable
with the Gender Changer you just applied to the male VGA cable connected to the VGA
splitter.

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VGA cables from x-ray machine

(usually silver in color)
Locate the four Male to Male VGA cables from the package. You will be using these
cables in the next several steps.
4.5
Note: These cables are usually very long in length. Most of the length is not used. Refer
to the cabling example in step 4.1 for how you should organize and secure the extra
length of these cables that is not used.
Take one of the Male to Male VGA cables. Attach one VGA end to the VGA port on the
4.6 right side of VGA splitter like shown below. Attach the other VGA end to the VGA port on
one of the bottom x-ray monitors where you previously removed the x-ray machine VGA
cable from in step 4.1. Repeat this step for the other splitter using a different VGA cable
and the other x-ray machine monitor.

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Note: Going forward, the monitor on the bottom left (when standing in front of the unit) will
be referred to as X-Ray Monitor 1. the monitor on the bottom right (when standing in front
of the unit) will be referred to as X-Ray Monitor 2.
Locate the VGA Switchbox. This switchbox will allow the unit’s operator to switch between
which of the x-ray machine monitor’s image is displayed on the SmartTech monitor.
Take another one of the Male to Male VGA cables. Attach one VGA end to the VGA por t
on the right side of VGA splitter like shown below. Attach the other VGA end to the VGA
4.7 port on the back of the VGA switchbox (port 1/A or port 2/B).
Repeat this step for the other splitter using a different VGA cable and the other switchbox
port. Monitor 1 (left) should be going to Port 1 (or A). Monitor 2 (right) should be going to
Port 2 (or B).

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At this Deployment
point, the Program
VGA splitters and their cables should look identical to what is shown
below.
4.8
VGA
VGA
Switchbox
Switchbox
Port 1 (or A)
Port 2 (or B)
X-Ray
Monitor 1
X-Ray
Monitor 2
VGA from X-Ray

Machine (using VGA
Gender Changers)

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Place the VGA Deployment
SwitchboxProgram
on the shelf of the iLane stand under the monitors so that the A
and B toggles are facing the unit’s operator.
4.9
Note: Now is a good point to organize the cables you just installed. Remember that all
excess slack of the cables need to be neatly secure behind the bottom two monitors. Any
cables running to a port or outlet need to be tightly fastened and not hanging down
loosely.
5.0 Capture Card Setup
Locate the Cam Link Capture Card:
5.1
Locate the VGA-to-HDMI adapter cable (this also has a USB cable attached).
5.2

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Attach Deployment
the HDMI Program
end of the VGA to HDMI cable to the HDMI port in the Cam Link Capture
Card.
5.3
Insert the USB end of the Cam Link Capture Card into the USB slot in the front of the Tiny
PC. The PC is located in the slot on the back of the SmartTech monitor.
5.4
Note: The Tiny PC should come already inserted into the slot on the back of the monitor.
If the Tiny PC is shipped in a separate box, please take it out and carefully slide it into the
slot. Make sure to push the PC from the front to make sure the connection is tight. In the
photo referenced above, the PC is not fully inserted into the slot and is not drawing power.

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MSA Security
TakeSmartTech
the VGADeployment
end of the Program
VGA to HDMI cable and connect it to the left most port on the
back of the VGA switchbox. This port may be labeled VGA Out or I/O.
5.5
Note: Depending on the model of cable, the HDMI end will probably be black like shown
in steps 5.3 and 5.4 instead of blue like shown above.
On the back of the monitor to the right and a little below the mount, locate the red button
on the bottom right corner. Push the red button to unlock the cover and swing it all the
way open to expose the back ports on the Tiny PC.
5.6

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MSA Security
FindSmartTech
the USBDeployment Program
end of the VGA-to-HDMI adapter cable and plug it into the USB slot furthest
down on the back of the Tiny PC. The auxiliary end of the cable is not needed and can be
left unplugged.
Note: This is important as this cable requires power via the USB port to operate.
5.7
If for some reason, the USB end will not reach this port with where the VGA switchbox is
located, check and see if a USB Female to USB Male extension cable is included in the
package and use this to extend the cable’s length.
If there is no USB extension cable, move the VGA switchbox to the location shown below
for the cable to reach. The Switchbox should be on the front of the iLane stand with the
buttons facing either up or down. It is important that the Switchbox still be accessible and
usable to the unit’s operator from this location. To secure it to the stand, zip-tie all the way
around or use Adhesive Velcro.

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6.0 Monitor / Tiny PC Setup
In the steps that follow, we will be connecting the following cables to the Mini PC located
in the slot on the back of the SmartTech Monitor.
1. Network Cable – (Ethernet Connection from the Fortinet Router)
2. Keyboard – (USB connection)
3. Headset – (USB connection)
4. VGA-to-HDMI Cable – (USB Connection) – Already connected from step 5.7
Note: Power for the PC comes from integrated connection to the monitor. Once again,
ensure the Tiny PC is fully inserted into this slot and receiving power.
6.1 3

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Locate the USBDeployment
KeyboardProgram
with Mousepad and place it on the ledge of the iLane stand
above the x-ray keyboard and in front of the VGA Switchbox. Connect the USB end into
port 2 on the Tiny PC as shown in the image on step 6.1 .
6.2
Note: A standard keyboard and mouse will be included in the monitor’s packaging. This
equipment will not be used and can be set aside. Only the USB Keyboard with Mou sepad
will be installed.
Locate the USB Headset and place it on the back of the mount for the x-ray monitors.
Connect the USB end into port 3 on the Tiny PC as shown in the image on step 6.1.
6.3

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7.0 Power on SmartTech Equipment
Confirm the Fortinet Router is on and wait for boot up sequence to complete. The Router
7.1 should have turned on when you first plugged it in. Wait 10-15 minutes after this Router
has been plugged in before proceeding to step 7.2.
Report which lights come on the front of the Router to the CC Remote Engineer. In order
for the unit to function properly, both the SVC and 4G light indicator must be lit up solid.
7.2
Note: It is fairly common for the SVC and 4G lights to not come on even after 15 minutes
of being plugged in. In this case, various troubleshooting steps will need to be done in
order to fix the issue. Escalate to the CC Remote Engineer and they will walk you through
those steps. Only proceed to step 7.3 when both light indicators are on.
Turn on the new SmartTech Monitor and the Tiny PC.
7.3
When on, the light indicators on both devices will be solid green. If they are
yellow/orange, they are not turned on.
Note: If for some reason the PC does not turn on, make sure the Tiny PC connection into
the monitor is tight. You may need to slide it out and then in again to re-connect it into the
monitor. There is a power button on the front of the Tiny PC.

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MSA Security SmartTech Deployment

**Important** Program to organize the unit’s cabling. Refer back to step 4.1
Use this opportunity
7.4 for the cabling standard you should follow and photo examples. If the cabling does not
meet these standards, you will be asked to redo it before leaving sites. Make sure the
cables are neat and secure.
8.0 Log into SmartTech Software
The Monitor/PC and Fortinet router should now be booted up with network connectivity.
Note: If for some reason the router is on with signal and the PC does not have network
connectivity, please reboot the PC. If the issue continues, escalate to the CC Remote
Engineer for help.
If the network connectivity is successful you will see the test web page displayed.
Once displayed, close out the web page by pressing the “X” at the top right of the page
and the SmartTech software should start up.
8.1
If the SmartTech application does not appear and a Windows 10 Desktop screen shows
instead, simply launch the SmartTech application by double-clicking the ST4.Screener
program located at the top left.

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Ask the CC Remote Engineer for the login credentials. You will need to tell them the serial
number of the Router, PC, or X-Ray machine in order for them to provide you the correct
credentials. Once you have the username and password, enter them into the appropriate
field and click “Login”.
8.2
Note: If you encounter an issue where the SmartTech application is not responding or
becomes frozen while performing this step, reboot the PC by turning it off and back on,
then try again. If the issue continues, escalate to the CC Remote Engineer and they will
provide steps on how to reinstall the application.
Once logged into the SmartTech software, you should a screen similar to what is below.
8.4

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9.0 Power on X-Ray Machine
Locate a site contact or x-ray technician and ask them to turn on the X-Ray Machine. The
Technician or contact should know how to turn on the machine. If they do not, they need
to do this by inserting and turning the key on the left side of the panel to the “1” position or
“ON” position.
9.1
The site contact or x-ray technician should then push the green button to start up the X-
9.2 Ray Machine.
Note: The green button position may vary on the panel depending on the model.
Wait a moment for the X-Ray Machine software to start up. The monitors should look
similar to what is shown in the image below when the software is running.
9.3
Ask the site contact or x-ray technician to enter their x-ray login credentials to sign-in and
9.4 enable the X-Ray Machine to function.

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10.0 Test Image and Video Feed on SmartTech
Once the x-ray machine is powered up, you should see one of the two images below.
A: NOT logged into the SmartTech Application:
B: Logged into the SmartTech Application:
10.1
Note: If you are logged into the SmartTech application but one of the button two monitors
does not appear, try two things. First, ensure A or B is toggled on the Switchbox. To be
toggled, the button should be indented and remain that way. A or B needs to be toggled in
order for input to show. Second, reboot the PC, log back in, and try again.
10.2 If not logged into SmartTech Application, please log back in with credentials provided in
step 8.2.
Now make sure the VGA Switchbox is toggled to input A (or 1).
10.3
You should now see a mirror image on the SmartTech monitor of the x-ray monitor on the
bottom left (monitor 1).

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MSA Security
Now SmartTech Deployment
toggle the Programto the other input B (or 2).
VGA Switchbox
You should now see a mirror image on the SmartTech monitor of the x-ray monitor on the
10.4 bottom right (monitor 2).
Note: Toggling to quickly back and forth from A to B will result in the input getting stuck. If
this happens, the only way to fix it is to reboot the PC, log back in, and try again. To
prevent this, toggle back and forth slowly with time in between each toggle.
At this point, ask the site contact or x-ray technician to place some object (could be a
leftover box from the equipment you unboxed earlier or any other item) in the X-Ray
Machine and scan the test item to make sure the video feed is duplicating on the
SmartTech monitor.
As the scan is occurring, toggle the VGA Switchbox between input A (or 1) and input B (or
2) to ensure both video feeds are being captured on the SmartTech Monitor.
10.5
If successful you, allow the site contact or x-ray technician to leave as their part is
10.6
complete. Leave the item in the X-Ray Machine and leave the X-Ray Machine on and
actively scanning in order to complete the following testing.
11.0 Test Calls
11.1 You will need to complete three test calls successfully from the SmartTech unit.

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To begin, put the USB Headset on and move the microphone to a speaking position for
11.2Security SmartTech Deployment Program
MSA you to talk into.
Initiate a test call by clicking on the “Test” button at the top right of the application. This
will initiate the call back to MSA Emergency Operation Center (EOC).
11.3
Use the following script when someone answers your call:
11.4 “Hello, I am <Your Name> from Client. I am currently installing a new SmartTech unit
at a <Name of the client you are at (ex. FedEx)> location in <City>,
<State>, <Country> and will be making a series of test calls to complete the install.”
11.5 Ask the MSA Subject Matter Expert (SME) Technician if they can hear you clearly.
11.6 Ask the MSA SME Technician if they can see the x-ray image.
Ask the MSA SME technician to send all four test pictograms.
These will be images sent and displayed on the SmartTech screen. Make sure all four
pictograms are received. If you do not receive all four, please specify in your next
11.7 call which one(s) you are missing.
Take a picture of the screen with each of these images when they are displayed. Send
these images to the CC Support Engineer.

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1. Non-Detect
2. Alert
3. No Audio
4. Support
**Make sure they are in the site’s native language. Report to the CC Remote
Engineer if they are not.**
Shown below are examples of the images you need to send to the CC Remote Engineer
upon the test call’s completion. This is required, and you cannot proceed without
providing these photos.

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Ask the MSA SME Technician to send you text using the chat feature at the lower right-
hand side.
11.8
Also take a picture of the screen with the test message in the chat window and send it to
the CC Remote Engineer.

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Check the chat box to make sure the text is in the site’s native language.
11.9
Note: The chat may not translate immediately. Please test the pictograms prior to testing
the chat.
If everything is successful, ask the MSA SME Technician for a Non-Detect to conclude
11.10 the call. This will declare that there is no danger, and this is confirming a test.
***Please make sure you conduct this test 3 times and make sure to provide the
photos requested to the CC Remote Engineer.***
12.0 Closeout
Take pictures of the following and send them to the CC Remote Engineer:
1. Front of iLane Stand (showing all three monitors)
2. Back/Sides of iLane Stand (showing cabling organization/setup)
12.1 3. Fortinet Router with Light Indicators (showing SVC and 4G enabled)
4. FortiCloud Sticker on Fortinet Router
5. Diagnostic Tool Information (click the yellow “Diagnostic Tool” button on the app)
6. Test Pictograms (all four) from the Successful Test Call (if not already sent)
7. Test Chat from the Successful Test Call (if not already sent)
Pause at this step and wait for the CC Remote Engineer to receive the images and give
12.2 you an “OK”. If any cabling needs to be change or any additional images are needed, the
Remote Engineer will ask for this before giving you the “OK”.

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Once you are given the “OK”, clean up the work area of any trash or packaging. Leave it
12.3Security SmartTech Deployment Program
MSA neater than it was when you arrived.
12.3.1 Dispose of leftover boxes and packaging from shipments. Ask the site contact where you
may dispose of the material.
Take inventory of any leftover equipment. Notify the CC Remote Engineer of what is
12.3.2
unused.
Leave this leftover equipment with the POC. Inform him/her this equipment will not be
12.3.3 needed by MSA. The POC may dispose of the equipment, keep the equipment, or do
whatever they please with what remains.
12.4 Confirm with the CC Remote Engineer all is OK and you are good to leave the site.
12.5 Check out with the local contact/POC.
Confirm with CC Remote Engineer that you have left the location and provide your off-site
12.6
time.
Thank you for your time and assistance.

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3. Document
MSA Security History
SmartTech Deployment Program
Document Location
This is an on-line document. Paper copies are valid only on the day they are printed. Refer to the author if you
are in any doubt about the accuracy of this document.
Revision History
Revision Revision Summary of Changes Author
Number Date
1.0 07/08/2020 Initial Document Creation Michelle Nazath
1.1 07/14/2020 Addition of iLane Mount, Updated Cable Michelle Nazath
Topology & Closeout Process
1.2 07/23/2020 Grammatical edits. Clarifying statements added. Michael Wojke
Updating of parts list. Renumbering of tasks.
1.3 07/30/2020 Changed order of operation for Testing Michael Wojke
1.4 09/11/2020 Minor edits and improved pictures Michael Wojke
2.0 09/23/2020 Changed install order of operation for router, Michael Wojke
monitor/PC as well as some cabling steps.
Added pictures. Clarified some testing steps.
Added several clarifying statements throughout.
Renumbering of some steps to simplify.
Removed specific client references.
2.2 09/30/2020 Added steps for square bracket mount on back Michael Wojke
of monitor. Added pictures and guide diagram
for VGA cables. Minor edits and formatting.
2.4 10/09/2020 Added steps for mounting kit assembly. Added Michael Wojke
pictures for clarity. Minor edits.
2.6 10/13/2020 Adjust order of Testing phases 7-12. Adjusted Michelle Nazath
numbering and ToC scheme. Minor Edits Michael Wojke
2.7 01/04/2021 Updated cable topology and several photos. Jacob Wright
Changed various wording. Updated cabling
reference photos. Changed order of operations
for VGA-to-HDMI cable connection.
3.0 04/01/2021 Changed wording and photos for each step. Jacob Wright
Added additional cabling instructions. Changed
order of operations for some steps. Moved
Document History to the end and moved
Reference Documents section under
Introduction.
3.1 06/10/2021 Minor format edits, addition of closeout photo. Jacob Wright

Version 3.0
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Name Title
Marc Weathers MSA Security, ISO & Director of IT

Install SmartTech on iLane Dual X-Ray

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Standard Operating Procedure

SmartTech Installation - iLane

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Tool Image for Reference

Allen Wrench (Metric 4mm)

Cable Ties (Long)

Industrial Velcro Straps & Velcro with

Precision Phillips-Head Screwdriver

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Device Manufacturer Part Number QTY Image

Capture Card Elgato Systems 10GAM9901 1

USB Headset Logitech (H390) 981-000014 1

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Mounting Kit Ergotron 47-093-800 1

Router Fortinet FG-30E-3G4G- 1

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USB Power Block

Male to Male VGA

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1.0 Installation Preparation

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2.0 SmartTech Monitor Installation

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Locate the Power Strip.

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Note: The presence of other cables

4.0 Cable Setup

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Proper cabling examples:

Note: The power adapter part is

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Note: The ends of the cables coming

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MSA Security SmartTech

Locate the two USB powered VGA signal splitters.

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