M3: “Failure to Communicate” Film Clips Table

Suggestions or Solutions for

Film Clip Communication
Character(s) What Happened? Resolving the Communication
Title Problem(s)
Difficulties

Busy Bee Owner Man, Owner Man (OM) is  Yelling (LOTS of yelling)
from “Best in Owner talking to the dog about  Placing blame on others
Show” Woman, Hotel winning a blue ribbon, for something going
Manager, and is getting in the way wrong
Hotel Maid, of Owner Woman’s (OW)  Insulting others and
Cashier grooming. The two go name-calling  Use a calm, neutral tone
back and forth, yelling at  Not listening or paying  Try to figure out what
each other, until they attention to specific happened instead of
realize the dog doesn’t details placing blame
have its bee toy. OM and  Work together to come
OW start freaking out and up with a solution
can’t find the toy, so OM instead of delegating
tells OW to return to the someone to fix it
hotel to find the toy. OW  Pay attention-actively
goes to the hotel room, listen by asking clarifying
doesn’t find the toy, and questions if details are
starts yelling at the unclear
manager and maid,  Avoid using insults when
calling them stupid. OW frustrated with others,
then goes to the local pet make sure to apologize if
store looking for a and when it does
replacement toy. She happen
describes the toy to the
cashier, who then shows
her a bear, parrot, and
fish instead of a bee. OW
gets flustered and buys a
couple of different toys,
while insulting the
 M3: “Failure to Communicate” Film Clips Table
Film Clip
Character(s) What Happened?
Title
cashier.
Angry Man (AM) stands
up passionately and starts
discussing the boy on
trial. AM begins to make
assumptions about the
boy and his “kind”: how
they’re wild, dangerous,
irresponsible, and don’t
Angry Man care. As AM keeps
“12 Angry and other ranting, the other jurors
Men” jurors stand up from the table
and walk away from him.
Finally, AM asks what’s
wrong and begs the other
men to listen to him. One
man says he has listened,
and tells AM to sit down
and not open his mouth
again.
“Big Bang Penny and Sheldon woke Penny up
Theory” Sheldon in the middle of the night
to talk. Instead of bringing
up what he actually
wanted to discuss (Penny
breaking up with
Leonard), Sheldon
suggested random topics.
When he finally does
Suggestions or Solutions for
Communication
Resolving the Communication
Problem(s)
 Yelling, using an aggressive
volume and tone
 Making assumptions
about someone,
especially as their
personality may/may not
influence their actions
 Grouping an individual
based on certain
attributes
 Forcing others to listen
 Bad timing for the
conversation, no advance
notice
 Not getting right to the
point of the conversation,
mentioning unrelated
and irrelevant topics
 Discussing an issue that
does not involve Sheldon
Difficulties
 Use a calm, neutral tone
 Try to refrain from
making assumptions;
stick to the facts of what
happened
 Allow an individual to
remain an individual, try
to avoid grouping or
labeling someone
 If others get up and walk
away, take that as a cue
to stop talking
 Allow others to respond
to make it a two-way
conversation rather than
a one-way rant
 Set a previously agreed
upon time to meet and
discuss the issue
 Meet on neutral territory
 Use clear and direct
language; be concise
and get right to the point
 M3: “Failure to Communicate” Film Clips Table

Suggestions or Solutions for

Film Clip Communication
Character(s) What Happened? Resolving the Communication
Title Problem(s)
Difficulties

share what he woke  Make sure the issue

Penny up for, she tells being discussed directly
him it’s none of his involves you, or have the
directly
business. Sheldon then others involved present
 Using unfamiliar
explains that he doesn’t at the meeting
vocabulary in the
like change (using
conversation
homeostasis, a word that
Penny isn’t familiar with)
and asks Penny to keep
dating Leonard regardless
of her feelings. He also
makes a comment about
her shampoo scent
(which is totally unrelated
to the Leonard issue).