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Home > EN ISO 11064-4 - Ergonomic design of control centres - Part 4: Layout and dimensions of workstations

EN ISO 11064-4 - Ergonomic design of control centres -

Part 4: Layout and dimensions of workstations
Submitted by superadmin on Mon, 10/22/2012 - 14:45
HP Activity Categories:
Design of working environment and human-machine interfaces [1]
Resource Type:
Guideline
Abstract:

This part of ISO 11064 specifies ergonomic principles, recommendations and requirements
for the design of workstations found in control centres. These workstations are to be found in
applications such as transportation control, process control and security installations. It covers
workstation design with particular emphasis on layout and dimensions of primarily seated,
visual-display-based workstations although sit/stand workstations are also addressed.

References

Developer and source:

ISO ? International Organisation for Standardization

Year of development / publication, updates etc:

2004

General Description

Purpose:

The specific purpose of ISO 11064-4 is to cover the layout and dimensions when designing
workstations. Focus is on seated, visual-display-based workstations although sit/stand
workstations are also addressed.

Type (e.g. observation, questionnaire, interview, checklist, measurement instrument, etc.):

Guidance material

Technical description of method or tool etc

Description of the content/study:

The norm comprises of several chapters. It includes:

Definitions of the relevant terms

Process to design a workstation layout
which describes a systematic and iterative approach for workplace design and layout,
relating tasks, requirements and equipment. E.g. starting point are the systems goals,
analysis of the environment and a task analysis.
Factors of influence on the working position
which analyses the typical user group and that it should account for their anthropometric
requirements (e.g. when considering reaching distance, viewing distance, posture, etc.).
Recommendations and partly concrete measures (size, distance, angles) are given for
tasks that comprise seeing and hearing.
Design of the working position
which describes what needs to be considered generally when designing the workstation.
Dimensions of the work position
which provides only partly concrete numbers, but rather relates to the requirement that
the layout shall account for the anthropometry of the user group and the 5 and 95
percentile shall be considered.
Appendix
which contains examples from scientific literature and describes procedures how the
layout of visual displays can be determined.

Technical requirements for using the method, tool, etc:

The norm is available as paper version or electronically as a PDF document. No special

technical requirements are necessary for applying the norm.

Measure/Response Type:

not applicable

Results obtained and interpretation:

not applicable

Evaluation

Advantages:

The norm provides a good overview of the factors which need to be considered when
designing a workstation.

Disadvantages:

The norm contains rather generic recommendations in running text.

There are no checklists provided whether relevant factors are considered in the design. This
need to be inferred from the text.

Alternative Methods:
It is referred to other ISO norm which are mentioned as required when applying this norm:

ISO 9241-3: 1992, Ergonomic requirements for office work with visual display terminals
(VDTs) ? Part 3: Visual display requirements.

ISO 9241-5: 1998, Ergonomic requirements for office work with visual display terminals
(VDTs) ? Part 5: Workstation layout and postural requirements.

ISO 9355-2: 1999, Ergonomic requirements for the design of displays and control actuators ?
Part 2: Displays.

ISO 11064-3:1999, Ergonomic design of control centres ? Part3: Control room layout.

Usability (ease of use, efficiency, effectiveness)

Ease of use:
The norm is easy to read and to understand.

Efficiency:
With little effort it is possible to consider relevant factors for the design and layout of
workstations.

Effectiveness:
Partly generic, needs interpretation and background knowledge, does not guarantee a
?perfect? design, iterative approach necessary including validation with end-users.

Ease of use:
high
Efficiency:
high
Effectiveness:
medium
Constraints concerning conditions of use:

Cross-reference is made to other ISO norms/ guidelines which provide additional or

complementary information (see above).

Reliability:

not applicable

Validity:

not applicable

Required effort (to conduct & to analyse):

not applicable
Level of HF expertise needed (required user qualification)

Basic HF knowledge is required to understand, interpret and apply the recommendations

provided.

Medium: limited level of expertise required, some training required

Other expertise needed (required user qualification):

not relevant

Cost Information

The norm can be purchased online at iso.org. All ISO publications are protected by copyright.
Therefore and unless otherwise specified, no part of an ISO publication may be reproduced or
utilized in any form or by any means, electronic or mechanical, including photocopying,
microfilm, scanning, without permission in writing from the publisher.

Cost (June 2012) is 128 CHF (approximately 105 €), therefore it is still considered as

Very low: (<100 €) low costs to purchase or free license, no special devices necessary
Experiences of use by SESAR partners (including references):

not available

Reported and/or published experiences of use (including references):

not available

Applicability to lifecycle phase (E-OCVM):

The guideline is of relevance after scope and feasibility are analysed and the decision for
building a certain system has been made. Thus the guideline applies for V3.

Application Area:

The guideline is usable for any kind of workstation but is of limited use to cockpit design, due
to its special requirements and constraints (e.g. physical dimensions).

Keywords:

ISO, workstation, design, layout, guidelines, anthropometry,

Short Description:

This part of ISO 11064 specifies ergonomic principles, recommendations and requirements
for the design of workstations found in control centres. It covers workstation design with
particular emphasis on layout and dimensions of primarily seated, visual-display-based
workstations.
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