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JD - Operations Engineer
JD - Operations Engineer
Our Company
Airbnb is a mission-driven company dedicated to helping create a world where anyone can
belong anywhere. It takes a unified team committed to our core values to achieve this goal.
Airbnb’s various functions embody the company’s innovative spirit and our fast-moving team is
committed to leading as a 21st century company.
Driving culture and connection through technology. BizTech is responsible for corporate tooling
and productivity. BizTech hosts the employees of Airbnb through reliable internal systems,
innovative products and technical support that allows for empowered and inclusive progress.
We support all organizations with the company including Product, Engineering, Finance HR,
Customer Service teams. BizTech builds technical breakthroughs and crafts strategies that
reshape what it means to belong anywhere, delivering greater value to both the business and
humans of Airbnb.
We are looking for an Operations Engineer to join our Global Operations team. The operations
team touches almost every part of BizTech, from monitoring our cloud compute and network
infrastructure to supporting SaaS applications.
● You have a desire to continually learn about the new technologies that are deployed
● You have familiarity with Six Sigma and Lean Processes
What you’ll do
● Manage the ticket queue, to ensure all request and issues are addressed in a timely manner
● Participate in 24/5 rotating shift assignments, and weekend on-call incident response
● Collaborate with various global stakeholder teams to monitor, log, troubleshoot, repair and
document to ensure the stability of our services and business operations
● Develop, improve and drive processes for monitoring the health and availability of services,
identify gaps to improve operational efficiency