QA Engineer

About Us

UJET is reimagining the contact center for modern consumers and brands. Our one-of-a-kind
architecture delivers an entirely new foundation for security, reliability, and scale across
customer service operations. A full voice and digital engagement suite is complemented by
powerful AI and advanced analytics capabilities, and easy-to-use, intuitive design to make life
easier for everyone involved - from customers and agents to supervisors and executives - all
while driving meaningful operational efficiencies. Smart device capabilities like channel
blending, photo and video sharing, and biometric authentication are available to deploy for full
CX transformation when you’re ready. Innovative brands like Instacart, Turo, Wag!, and Atom
Tickets trust UJET to deliver exceptional CX, no matter their size or location. So can you.

Opportunity

We’re looking for an experienced and skilled QA Engineer to join our team. This is an excellent
position for people who enjoy working on the full cycle of testing — creating a strategy, writing a
plan, creating and executing tests, finding regressions, logging and verifying bugs, and creating
comprehensive historical records of testing activities – which are all part of being successful in
this position. We are a small global product development team with big ambitions. We move
fast but also adopt modern best practices of software engineering. We like efficiency &
robustness in both code and team processes.

Responsibilities

● Develop, write and review test plans and test cases based on test strategy, risk analysis,
functional specifications and technical documentations.
● Identify and analyze issues and write detailed bug reports.
● Analyze automation framework issues and make bug reports or fix them.
● Actively participate in improving QA and release processes, procedures and
implementing best practices.
● Work with product and development team on new feature specs to proactively recognize
and prevent issues from developing. Lead the feature testing and be accountable for
 delivering the high quality software.
● Provide clear test coverage reports to stakeholders for each software release.
● Work closely with multiple teams and support issue triage, escalation, and verification
during the release process.
● Collaborate with cross functional teams for identifying and resolving any issues or risks
related to release.
● Develop and maintain regression strategy for testing of existing functionality based on
technical analysis, complexity and reusability.
● Work closely with the automation team to identify test cases to automate and verify the
implementation.
● Document test procedures
● Participate in weekly meetings as required

Requirements

● BS in Computer Science, or equivalent experience

● 3+ years of software quality assurance experience
● Strong knowledge of software QA Methodologies, tools and processes
● Extensive experience with various types of testing including white box, black box, gray
box, performance, security, api, regression, web, mobile, and network testing
● Hands-on experience with API, SQL queries, load testing
● Experience with working in an Agile/Scrum development process
● Experience with automation frameworks such as Selenium/WebDriver/Appium/Cypress
● Experience with cloud and virtualization technologies such as AWS, Google Cloud
● Experience with version control systems (e.g., Git) and CI/CD tools (e.g., GitHub Actions)
● Experience with SQL and Relational Databases
● Experience with REST API
● Experience with log monitoring tool
● Knowledge of scripting languages such as: Python, Ruby, JavaScript
● Knowledge of best practices related to security and performance
● Highly organized and have the ability to juggle many tasks without losing sight of the
highest priority items
● Stay focused under pressure, prioritizing and managing multiple projects simultaneously
in a very fast-paced environment
● Extremely detail oriented, organized, a self-starter
● Reliable and have the ability to work with multiple teams with minimal direction and
supervision
● Demonstrate high ownership and ability to drive issues to resolution
 ● Excellent communication skills, both written and verbal
● You are self-motivated with the ability to work independently and in globally distributed
teams
● You are service-oriented and enjoy working with cross-functional teams to make the
software development process as painless as possible, providing continuous
improvement

Compliance Responsibilities

Security, data protection and compliance (SDPC) are paramount to the success of our
partnerships. All roles at UJET require compliance with legal and regulatory requirements and
acceptance and adherence to all policies and standards within UJET. Personnel acknowledges
they are personally responsible for reporting any suspected violations or abuse and are required
to complete SDPC training and fulfill role-specific SDPC responsibilities.

Why UJET?

In addition to our great team and disruptive technology, we offer our teammates a competitive
compensation and benefits package, work/life balance, unlimited vacation, stock options,
monthly game nights, and more!

UJET is an Equal Opportunity Employer

Research shows that while men apply to jobs when they meet an average of 60% of the criteria,
women and other marginalized folks tend to only apply when they check every box. So if you
think you have what it takes, but don't necessarily meet every single point on the job description,
please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks
CultureAmp who came up with this statement - it’s too good and too important to not repeat)