N / C Scenarios Yes No Major Minor

The section 6.3 of the KY-PR-01 procedure states that, All the changes on the customer contracts should be approved and signed by
the Project Manager. During the audit Project team leader said that this is only applicable for big changes there for not implemented
fort he small ones.
Business Development Manager, instruct that all the changes on the customer contracts should be referenced to the previously
accepted customer specification and this changes might be required to be confirmed with the customer. When a senior designer ask
for a change in a customer Project the design manager says that he can go ahead.
On the front sales desk, each 2 contracts out of 7 not signed and dated bay the team manager as it is formally required by the PS 017
procedure.
In the administration support department, none of the employee has a formal written job description. Most of the employees working
hear is new and the circulation in the department is high.
An interviewed Project manager not manage a Project previously and the new designer not manage any design team before this job.
The compliance letter from the customer without recording on the complaints list directly put on the closed complaints file although it is
required in the T-110 customer complaints instruction. When questioned, they said that this customer is one of the friend of the general
Manager and the issue directly solved by the General Manager.
A corrective action form initiated in 1 January 2010 and a date line given for 29 days later. In 1 April 2010 it was still open.
According to the contract numbered 2010/027 customer sends materials and parts to be used on the products produced for
themselves. There are no formal system to avoid these materials and parts are mixed with the purchased ones.
In the paints storage department some of the paint teens covers are opened and the paints inside these teens are dry and hard.
In the engineering department, there are no formal system which clearly describes the method for the nomination of the design
engineers in the case of design changes.
Personnel freely enters to the store and can take materials randomly. There are no recording requirements for stock control or any
other purpose.
In an audit of a car repair company, The copy of the KP-23 parts change instruction used in the customer acceptance department is
identified out of date.
On the investigation of the suppliers records, the approved suppliers are not classified and none of them has a certified quality
management system.
The service technicians carry the measuring equipments which are calibrated and sensitive in the back of the service car without any
special precaution. This equipments used for an important measurement in the supplier site. And there is no evidence that the
equipment calibration checked on the return to the factory.
In the archive there are records kept only for the last 5 years. The quality records procedure indicates that the quality records will be
kept for 6 years.
During the tests, the service engineer, takes the reference values from the notebook when adjusting the machinery.
In an audit when operators questioned, it is identified that operator trained on the job and the equipments when he is first employed.
But operator didn’t receive any formal training on the ISO 9001:2008 standard.
In a flour production company which works as 3 shifts, the document related with the mixture rates of the wheat types changed in the
night shift supervisor by hand. The products produced in this shift passed the routine laboratory tests satisfactorily. In the document
control procedure there are no such an authority of supervisor for document change.
In an audit of a fabric manufacturing company, in the receiving test area for fabrics there are no color catalogue available.
NAME SURNAME TOTAL CORRECTS