• CREATIVE EXPERIENCE BOOK – MARY PARKER

FOLLET
• FUNCTIONS OF EXECUTION BOOK – CHESTER I BERNARD
• FATEHR OF MODERN MANAGEMENT – HENRY FAYLOR
• GENERAL AND INDUSTRIALMANAGEMENT – HENRY
FAYOL
• NEED HIERARCHY THEORY – A.H.MASLOW
• M BOOK ANGEMENTS BY OBJECTIVES – HERBERT
SIMON
• PRATICE OF MANAGEMENT BOOK PETER.F.DRUCKER
• JOB ENRICHMENT -CONCEPT – FREDERICK HERZBEG
• OPEN BOOK MANAGEMENT- JACK STACK
• MBO – PETER F DRUCKER

MAJOR CONTRIBUTORS
DEVELOPMENT OF MANAGEMENT
 CHARLES BABBAGE -1791-1871- Profit sharing and participative
decision making .
 F.W.TAYLOR – FATER OF SCIENTIFIC MANAGEMENT
 HENERY LAURENCE GANTT – TASK & BONUS PLAN – 20 MAY
1861 – N0V 23 1919
 HENRY FOYOL – ADMINISTRATIVE MANAGEMENT
 ROBERT OWEN – 1771- 1858 – Human resources are better than any
Asserts.
 MAX WEBER – BUREACRTIC MANAGEMENT THEORY
 GOERGEG ELTON MAYO – 1880-1949 – HAWTHORNE STUDIES –
Relationship btw labour and the Management
 Q1. CHARACTERISTICS OF INDUSTRIAL REVOLUTION
 SPECIALISATION : Division of labour / worker was allocated
particular job
 STANDARDISATION : Identical products where produced
 SYNCHRONISATION : Blending of all different elements at one place.
 MAXIMISATION: Increasing of production
 CENTRALISATION : Controlling power – top Mangement- policy
related decisions

Q2. FORCES BEHIND THE MANAGEMENT THOUGHTS

 Political Forces – gov regulation, political intitutions, trade polies ,
employee rights,org design
 SOCIAL FORCES: Social norms ,values, beliefs of people in a society
 ECONOMIC FORCES : formation of base market , distribution of
goods& services in a society

Q3. 14 PRINCIPLES OF MANAGEMENT BY HENERI FAYOL

 DIVISION OF WORK : work should be divided

 AUTHORITY AND RESPONSIBILITY : top level give orders ,
manager is responsible
 DISCIPLINE : obedience in the authority ,understanding between
managers and workers
 UNITY OF COMMAND: emp should report to only one supervisor
 UNITY OF DIRECTION: should be one direction
 SUBORDINATEION OF INDIVIDUAL INTREST TO GENERAL
INTREST : aligning personal goals to organization goals
 REMUNERATION : fair wages , salary
 CENTRALISATION : optimum utilizations of the employee skills
 SCLAR CHAIN : hierarchy from Top level -low level
 ORDER : efficient coordination of the emp
 EQUITY : Fair treatment to all employees
 STABILITY OF TENURE OF PERSONNEL : Job
Security ,Motivating
 INITIATIVE : Freedom to the employees
 ESPRIT DE CORPS : Team Sprit
 SIX SIGMA – DEVELOPED AT MOTOROLA -1986- Measuring the
quality to attain perfection.
 KAIZEN : Continues improvement through small increments .Used
after the 2nd world war.

Q 3 : APPROACHES TO MANAGEMENT
 CLASSICAL APPORACH
a) Scientific approach- F.W.TAYLOR-1856-1915-TAYLORISM
i. Time and Motion Study - appropriate for repetitive
jobs , complex jobs divided into simple tasks.
ii. Differential piece rate plan – Production system based on
the piece rate . higher, lower
iii. Supervision- foremen assign work on the basis of
workers speciality.
iv. Scientific recruitment and training- training workers
and developing their skills.
v. Friendly cooperation between Management and
workers: management and workers should work
together.

b) Administrative Approach -HENRY FAYOL

c) Bureaucratic Management – MAX WEBER
i. Management by study rules
ii. Division of labour
iii. Selection of personnel having technical skills
iv. Hierarchical organizational structure
v. Record of all administrative acts, decisions and rules
 BEHAVIOURAL APPROACH (NEO-CLASSICAL,HUMAN
RELATION APPROACH)
i. Human Relation Approach – ELTON MAYO
ii. Social System Approach – VILFREDO PARETO
 MODERN APPROACH
a) Quantitative Approach-during the world war 2- managerial
decision making -known as management science approach
b) Operation Research- improving the effectiveness of
management techniques .techniques – linear programming,
querying
c) Operations management- supervision and controlling
production process. techniques- inventory, statisticalquality ,
networking
d) Management Information System (MIS)- org provides info for
their management, decision making .
e) Systems Approach – 1960 -solve management problems
f) Contingency Approach – also known as situation approach.
Analysis problems and conditions in an org

Q4 5S 0F MANAGEMENT DEVELOPMENT
 SEIRI ( SORT)- Clean unnecessary items / Eliminates
 SEITON (STRAIGHTEN) -Arranging all the required item
 SEISO(SHINE) – Clean all the machines, equipment , tools
 SEIKSTSU(STANDARDISE) – Similar across all workstations
 SHITSUKU(SUSTAIN) - Continue the process of improvement

Q5 . FUNTIONS OF MANAGEMENT : - KOONTZ, & O’DENNELL –

5 FUNCTIONS
 PLANNING – DETERMINES Objectives, forecasting ,
Budgeting, programs , policies
 ORGANISING – Identification, Grouping of activities ,
assigning duties ,dev authority responsibility relationship
 STAFFING – recruitment selection , training , and
Development
 DIRECTING AND LEADING : leadership ,
communication, Motivation, Supervision
  CONTROLLING : setting standards , measuring
performance, comparing with standards, taking corrective
actions.

MOTIVATION
Q1. NEED OF MOTIVATION:
a) Productive Use of human resource
b) Low absenteeism and turn over
c) Good corporate image
d) Development of friendly relationship
e) Achievement of goals
f) Increased job satisfaction
Q2. Types of motivation
a) POSITIVIVE AND NEGATIVE MOTIVATION-
REWARD OR PUNISHMENT
b) INTRINSIC AND EXTRINSIC
c) FINANCIAL AND NON FINANCIAL MOTIVATION
Q3. PROCESS OF MOTIVATAION
 NEED
 TNESION
 GOAL DIRECTED BEHAVIOUR
 NEED SATISFACTION
 FEED BACK.
Q4 . MASLOWS NEED HIERARCHY THEORY
 Physiological needs – basic need- lower order
needs- satisfied by xternal factors
  Safety needs – security, safety- pf , pension,
insurance- lower order needs-satisfied xternal
factors
 Social needs -psychological needs -relationships ,
friends higher order-satisfied internal factors
 Esteem need -psychological needs- internal ,self-
respect, achievement – high order -satisfied
interal
 Self-actualization – self-fulfillment need-
growth, self-fulfillment-high order-satisfied
internal;
Q5. HERBERG’S TWO FACTOR THEORY
 HYGIENE FACTOR /MAINTANCE
/DISSATISFIERS -EX: growth,salary,job security,-
decrease-not ok
 MOTIVATION FACTOR/SATISFIER-EX;
recognition, advancement,growth,increase will be ok
Q6 : ERG(EXISTENCE RELATEDNESS AND
GROWTH) – CLAYTON ALDERFER- He reduced the Maslow
 GROWTH – Self-development of an individual,
Maslow’s Esteem & self-actualization are
included
 RELATEDNESS – Maslows social & esteem are
included- maintain interpersonal relationship
 EXISTENCE – Maslows physiological and safety
are included- fulfilling the basic needs.
Q7. McCLELLANDS THEORY OF 3 NEEDS : 1961-
motivators inherent-but there are developed
  Need for Achievement (N-Ach)-archieve
something success/unique-backbone of the org
 Need of Power:-desire to control others
 Need for Afflition(N-Aff)- belonginess -desire for
relationship-work in group

CORPERATE
CULTURE
Q1 . HOFSTEDE 5 DIMENSION OF
CULTURE: - DR.GREET HOFSTDE
 POWER DISTANCE:
 INDIVIDUALISM AND
COLLECTIVE:
 MASCULINITY/FEMINITY:
 UNCERTAINITY AVAOIDANCE:
 LONG-TERM ORIENTATION:
Q2.TYPES OF CORPORATE CULTURE
 VISION: Build a strong
corporate culture
 VALUES: Sets of idea and
beliefs shared by individual
 PRACTICES: values of ORG
are useless -put in pratices
 PEOPLE: no oRG can build a
culture without having people
to share -beleifs