SECUREIT ITSM Feature List & Comparison with other vendors

Velox
Features MicroFocus BMC Solarwind
(Secure IT)

Incident Management √ √ √ √
Problem Management √ √ √ √
Change Management √ √ √ x
Configuration Management √ √ √ √
Release and Deployment Management √ x √ x
Core IT Helpdesk √ x x √
IT Asset Management √ √ √ √
Incident Management
Incident Ticket life cycle √ √ √ √
ITSM Incident Ticketing √ √ √ √
Incident Ticket Tracking √ √ x √
Ticket workflow - approval √ x x √
Assigned Tickets √ x √ x
Resolved Tickets √ x √ √
Re-Assigned tickets √ x x x
Pending For Re-Assign √ x x x
TAT Monitoring System √ x x x
Escalation on TAT burst √ x x x
Auto Raised Tickets √ x x √
Tickets on Hold √ x x √
Closed Tickets √ x √ √
Change Management
Raising an Request √ x √ x
Department wise approval √ √ x x
Single & Dual Authorization √ √ x x
Normal Change √ √ √ √
Emergency Change √ √ √ √
Standard Change √ √ √ √
New Acquisition √ x x x
Bug Fixes √ x x x
Alerts for CRF though SMS & Email √ √ √ √
Raise CRF √ x x x
My CRF √ x x x
Release Management √ √ √ √
RCB User Access √ x x x
CCB User Access √ x x x
CI, CA, CS, CM User groups as part of users √ x x x
Company master √ x x x
Branch master √ x x x
Department master √ x x x
 Velox
Features List MicroFocus BMC Solarwind
(Secure IT)
Request master √ x x x
Category master √ x x x
Sub-Category master √ x x x
Authorizer Master √ x x x
AD Integration √ x x √
CRF List √ x x x
Fullfledged workflow and document
attachment
√ x x x
Scheduling √ √ √ √
Mail Configuration √ x x √
Configuration Management Database
Asset Management System √ √ √ x
Asset details √ √ √ x
Add Domain user √ x √ x
View Domain user √ x √ √
Map User asset √ x x √
View User Asset Mapping √ x x √
User Asset Mapping report √ √ x √
User Wise report √ √ x √
Device Wise Report √ x √ √
Core IT Helpdesk √ √ x -
ITSM Ticketing √ x √ √
Ticket creation (Manual) √ x √ √
Automated Ticket Creation √ √ √ √
Auto ticket Assginment √ √ √ √
Ticket Tracking √ x x √
Assigned Tickets √ x √ √
Resolved Tickets √ x x √
Re-Assigned Tickets √ x x √
Pending For Re-Assign √ x x x
Hold Tickets √ x x √
Auto Raised Tickets √ x x √
Closed Tickets √ x x √
Problem Management
Problem Ticketing √ x √ √
Ticket Tracking √ x √ √
Problem Life Cycle √ x √ √
Teicket life cycle √ x x √
Assigned Tickets √ x √ √
Resolved Tickets √ x x √
Re-Assigned Tickets √ x x √
Pending For Re-Assign √ x x x
Hold Tickets √ x x √
 Velox
Features List MicroFocus BMC Solarwind
(Secure IT)
Auto Raised Tickets √ x x √
Closed Tickets √ x x √
Service Escalation Matrix √ x x x
Release and deployment management
Problem Ticketing √ x x √
Ticket Tracking √ x x √
Ticket life cycle √ x x √

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