!

Business Communication Objective

Set 1

Online MCQ Business

Communication Assignment
Online MCQ Business Communication Assignment for your amity mba bba
courses, ignou mba, imt cdl, smu and upes management program. This is
important online mcq question answer for various distance learning
program.

Q1: The functions of communication are to inform, to persuade, and to promote

goodwill with those inside and outside the organisation
:
 View Answer

Answer: True – Correct

Q2: Self-reDection, planning, interpreting ideas, and taking time to think are
features of intrapersonal communication

View Answer

1
Answer: True – Correct

Q3: Feedback, an essential part of interpersonal communication, is not

considered in Schramm’s models of communication

View Answer

Answer: Wrong – False

Q4: The temporal aspect of context refers to the time of day that the
communication took place

View Answer

Answer: Wrong – False

Q5: The internet was traditionally used for generating conversations with
stakeholders and fostering networking

View Answer
:
 Answer: Wrong – False

Q6: LinkedIn users care more about identity, reputation, and relationships than
YouTube users

View Answer

Answer: True – Correct

Q7: The main barriers to inclusive practices at work are employees’ attitudes
and behaviours

View Answer

Answer: Wrong – False

Q8: Vertically organised hierarchical structures are more eOcient than

horizontal structures

View Answer

Answer: Wrong – False

Q9: Those who think that they are doing what they have to do and have no
other choice are guilty of falling into the rationalization trap when making
ethical decisions

View Answer

Answer: Wrong – False

:
 Q10: Which of the following best deQnes communication

View Answer

Answer: Any verbal or nonverbal behaviour, intentional or

unintentional, that is perceived by another.

Q11: The seven elements of the process model of communication are

View Answer

Answer: sender, receiver, channel, message, interference, feedback

and context.

Q12: Perception is the process by which people

View Answer

Answer: select, organise and interpret data in order to give meaning to

a message.

Q13: Which of the following is not true about feedback

View Answer

Answer: It is always automatic and unprompted.

Q14: Which one of the following statements is the most accurate

View Answer
:
 Answer: Communication barriers arise when the sender assumes that
the receiver will automatically understand the message.

Q15: Which of the following are not examples of social media

View Answer

Answer: Webinar

Q16: On Fridays your children will be waiting alone at the bus-stop unless you
leave work 20 minutes early. You cannot aVord a decrease in salary and your
boss rarely returns from a long lunch on Fridays. Which ethical trap/s could
result from this conDict

View Answer

Answer: The rationalisation trapThe doctrine-of-relative-Qlth trap.The

false necessity trap. All these

Q17: Junior members of staV are working long unpaid hours on a project
because proQts are down and the project promises to fund three full-time
positions. They do not complain, although two seek treatment for stress-related
illness. Identify the major cause or causes of illegal or unethical behaviour in this
scenario

View Answer

Answer: Excessive emphasis on proQts.Unwillingness to take a stand

about what is right.Uncertainty about whether an action is wrong.All of
these

Q18: Which principle or principles of professional communication promotes or

:
 promote sensitivity to cultural values and beliefs

View Answer

Answer: The professional communication is in good taste.

Q19: Which of the following are the seven functional building blocks that
underpin eVective social media engagement

View Answer

Answer: identity, conversations, sharing, presence, relationships,

reputation, and groups

Q20: Which of the following is not a barrier to communication

View Answer

Answer: Demonstration of empathy.

Q21: Nonverbal communication is either personal to the individual, common to

a group or culture, or universal to mankind

View Answer

Answer: Wrong – False

Q22: Nonverbal cues are produced at the level of conscious awareness

View Answer
:
 Answer: Wrong – False

Q23: Only a limited portion of the meaning is conveyed through what is said in
high-context cultures

View Answer

Answer: True – Correct

Q24: Vocal characteristics are the intensity and pitch of the voice

View Answer

Answer: Wrong – False

Q25: Nonverbal communication is always consciously observable

View Answer

Answer: Wrong – False

Q26: Active listeners give empathetic feedback and identify with the speaker’s
feelings and emotional needs

View Answer

Answer: Wrong – False

Q27: An eVective listener should reconstruct messages to reDect their own

attitude, and look for pauses when the speaker can be interrupted
:
 View Answer

Answer: Wrong – False

Q28: The STAAAR acronym is used for positive feedback that conQrms
behaviour or outcomes

View Answer

Answer: Wrong – False

Q29: Open questions elicit a yes or no answer

View Answer

Answer: Wrong – False

Q30: Active listening is best described as

View Answer

Answer: empathetic listening without two-way emotional involvement

to the verbal and nonverbal components of a message.

Q31: Verbal and nonverbal messages should match because

View Answer

Answer: together they contribute to the total message.

:
 Q32: Universal nonverbal communication refers to

View Answer

Answer: body movements common to humankind such as tears or a

smile.

Q33: The part of language associated with how something is said rather than
with what is said is called

View Answer

Answer: paralanguage.

Q34: Which of the following is a set of the seven aspects of nonverbal

behaviour

View Answer

Answer: Kinesics, physical characteristics, touching behaviour,

paralanguage, proximity, artefacts and environment.

Q35: Which category of body movement would describe a deliberate physical

invitation to continue speaking, such as a head nod

View Answer

Answer: Regulator

Q36: Angry words spoken in a calm voice with a smiling face are most likely to
convey
:
 View Answer

Answer: Happiness

Q37: When listening reDectively, the type of feedback statement that speciQcally
helps the speaker focus on their feelings is

View Answer

Answer: reDective

Q38: Which response is not a feature of feedforward

View Answer

Answer: summarises discussion

Q39: Which of the following is not a characteristic of assertive behaviour

View Answer

Answer: makes decisions for others

Q40: In an eVective performance appraisal, manager and employee apply which

relationship management skills

View Answer

Answer: self-awareness, self-management, situational awareness and

assertion
:
 Q41: If you hone in only to that part of a conversation that interests you, you
are guilty of being which type of poor listener

View Answer

Answer: Bee

Q42: People who are emotionally aware, know how they feel and are able to use
those feelings to make decisions in life

View Answer

Answer: True – Correct

Q43: The emotional competencies that are the basis of emotional intelligence
are self-awareness, regulation, motivation, social skills, and sympathy

View Answer

Answer: Wrong – False

Q44: ‘Self’ is a solid, static concept based on our mental image of ourselves

View Answer

Answer: Wrong – False

Q45: The more negative the organisation’s communication climate is, the less
the amount of self-disclosure will occur

View Answer
:
 Answer: True – Correct

Q46: People with high esteem are likely to think well of others

View Answer

Answer: True – Correct

Q47: Empathetic people feel sorry for someone but often can’t relate to the
situation that person is in

View Answer

Answer: Wrong – False

Q48: Self-disclosure requires people to reveal intimate details about themselves

and their past

View Answer

Answer: Wrong – False

Q49: The size of the quadrants in the Johari window varies as people learn or
disclose more about themselves

View Answer

Answer: True – Correct

Q50: A person’s IQ is as important as their EQ in a business environment

:
 View Answer

Answer: Wrong – False

Q51: People who operate in emotional management are able to

View Answer

Answer: Know the implications of social acts on feelings and are willing
to regulate emotion in self and others.

Q52: Which of the following are the competencies required for eVective
relationship management

View Answer

Answer: developing others, inspirational leadership, change catalyst,

inDuence, conDict management, teamwork and collaboration

Q53: A positive self-concept arises from

View Answer

Answer: positive self-evaluation, self-esteem, self-respect and self-

acceptance

Q54: In the Johari Window, the hidden areainvolves

View Answer
:
 Answer: those areas about which you are aware, but hide from others.

Q55: Personal competence in emotional intelligence means we must

View Answer

Answer: be self-aware, regulate our behaviour, and be self-motivated.

Q56: Jane is in a meeting. She is getting upset at the continual interruption of

the proceedings by another attendee. She is not the Chairperson, and is not in a
position to make a comment, but she knows that she will explode if she doesn’t
take a break. She quietly excuses herself so she can leave the room, get a drink,
and calm down before she returns. What is she demonstrating

View Answer

Answer: That she is aware of her feelings and has a strategy to deal
with the situation.

Q57: Social awareness is based on which following competencies when

managing relationships

View Answer

Answer: empathy, service orientation, developing others, leveraging

diversity and political awareness.

Q58: John is Diane’s supervisor. John is aware that Diane is struggling at home
due to the terminal illness of her partner. Diane has no oOcial leave left. John
puts himself in Diane’s shoes and negotiates extended deadlines on projects, as
well as allowing Diane Dexible work hours and an ability to work from home on
a regular basis. What is John demonstrating toward Diane
:
 View Answer

Answer: empathy.

Q59: Diane is going for an interview. She doesn’t believe she has any chance of
securing the job, and expects to perform badly. She doesn’t get the job. What
has happened

View Answer

Answer: Diane was subject to a self-fulQlling prophecy.

Q60: Collaboration is the settlement of diVerences through concessions

View Answer

Answer: Wrong – False

Q61: Legitimate power is based on an individual’s particular skills and strengths

View Answer

Answer: Wrong – False

Q62: Accommodation is a negotiation option used when one party is willing to

be obliging

View Answer

Answer: True – Correct

:
 Q63: Fear of conDict or confrontation is an example of a physical barrier to
negotiation

View Answer

Answer: Wrong – False

Q64: Diversionary tactics are those commonly used by self-protecting

negotiators to hide true feelings and ideas

View Answer

Answer: True – Correct

Q65: Tension is a level of conDict where behaviour and normal functioning are
aVected

View Answer

Answer: Wrong – False

Q66: The compromising style of conDict-handling indicates a high concern for

both their own and the other party’s needs

View Answer

Answer: Wrong – False

Q67: Role conDict occurs when there are diVering expectations about what
someone is required to do as part of their role
:
 View Answer

Answer: True – Correct

Q68: Empathy blockers have a positive eVect on communication

View Answer

Answer: Wrong – False

Q69: Assertive behaviour is based on domination and often leads to conDict

resolution

View Answer

Answer: Wrong – False

Q70: The success triangle shows the Dow response in a conDict situation

View Answer

Answer: True – Correct

Q71: Judgement is a useful tool for a mediator when assessing how parties may
beneQt from mediation

View Answer

Answer: Wrong – False

:
 Q72: Most mediations are successful

View Answer

Answer: Wrong – False

Q73: Negotiation is a process in which

View Answer

Answer: two or more parties try to resolve diVerences, make joint

decisions and come to an agreement.

Q74: In the lose-win strategy

View Answer

Answer: one party withdraws or makes concessions to achieve a

negotiated outcome.

Q75: The Qve steps to negotiating an agreement using the interest-based

negotiation approach involve

View Answer

Answer: deQning the issue, identifying the interests, creating options,

agreeing on criteria, and selecting options.

Q76: Which of the following is not a feature of interest-based negotiation

View Answer
:
 Answer: considers the relationship and issue as being integrated, and
aims to trade oV the relationship to gain the position or vice-versa.

Q77: Which of the following is not a barrier to agreement

View Answer

Answer: Having an opinion.

Q78: The Qve levels of conDict are

View Answer

Answer: discomfort, incident, misunderstanding, tension and crisis.

Q79: Jo, a state manager of a retail chain, has just been oVered a promotion to
national manager of the company. At the same time, he has also been oVered
the position of state manager with the largest competitor in the industry. The
latter position involves better pay but less autonomy. Both oVers are appealing.
What type of conDict is he experiencing

View Answer

Answer: Avoidance/approach

Q80: The purpose of the Dow response to conDict is to

View Answer

Answer: acknowledge the situation and to respond in an appropriate

:
 manner.

Q81: In the drama triangle, the rescuers

View Answer

Answer: oVer support while denying their own needs.

Q82: ‘I’ messages are assertive statements that

View Answer

Answer: send a clear message about what the speaker wants while
showing respect for the rights of others.

Q83: People who wait for others to initiate the negotiation process before they
reveal their feelings and ideas are using

View Answer

Answer: the self-bargaining negotiation style.

Q84: Which of the following is not included in the Four R Method to moving out
of crisis

View Answer

Answer: Respond.

Q85: Reframing increases the chance of a win-win solution in conDict resolution

because
:
 View Answer

Answer: Fosters a constructive approach to understanding the causes

of conDict.It avoids value-laden language and removes bias or
judgement.It enables the parties to establish that they understand one
another’s point of view.All these

Q86: Organisations that make greater use of policies, rules and organisation
charts can be labelled organic

View Answer

Answer: Wrong – False

Q87: Division of labour and a clearly deQned organisational system are features
of a bureaucracy

View Answer

Answer: True – Correct

Q88: A ‘new’ network comprises members selected across an organisation’s

functions, locations and hierarchy

View Answer

Answer: Wrong – False

Q89: When top management gives a group almost total freedom to complete a
task, we describe the structure as free-form
:
 View Answer

Answer: True – Correct

Q90: An organisation with a Dattened structure and authority based on

expertise is referred to as an organic organisation

View Answer

Answer: True – Correct

Q91: The chain communication network is an example of a formal

communication network

View Answer

Answer: True – Correct

Q92: Social networking replaces face-to-face contact such as attending

conferences and seminars

View Answer

Answer: Wrong – False

Q93: A liaison person bridges links between two organisational groups and is a
member of the groups

View Answer
:
 Answer: Wrong – False

Q94: A gatekeeper receives information from a liaison person and decides

whether to pass the information on

View Answer

Answer: True – Correct

Q95: The development of group emotional intelligence is dependent on the

establishment of organisational norms in interactions between the organisation,
group leader and group members

View Answer

Answer: Wrong – False

Q96: Which of the following are organisational goals

View Answer

Answer: Low absenteeism, proQt and production of quality goods.

Q97: The advantages of an informal structure include

View Answer

Answer: faster action, higher productivity, and more job satisfaction.

Q98: A mechanistic structure is best used when

:
 View Answer

Answer: the environment is stable and highly structured.

Q99: Which of the following is not one of the Qve most important formal small
group communication networks

View Answer

Answer: The rectangle network.

Q100: What are the four main purposes of communication in the workplace

View Answer

Answer: To motivate employees, to balance individual and

organisational needs, to control employees, and to manage
knowledge.
:
 " # $ %
Designed and Developed By: DisPub.com

Important Note:

1. We are not associated with any university or institute.

2. Provide all Solutions and Contents for Reference/Study purpose only.

: