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Operations Related: Support & Escalation Matrix

This document provides a support and escalation matrix for queries related to mutual fund operations, settlements, and other areas like API integration and business development training. It lists contact people at different levels for various operations and settlement related issues, along with their contact details like email and phone numbers. Any queries should first be registered at bsecrs.bseindia.com.

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Ashok
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250 views2 pages

Operations Related: Support & Escalation Matrix

This document provides a support and escalation matrix for queries related to mutual fund operations, settlements, and other areas like API integration and business development training. It lists contact people at different levels for various operations and settlement related issues, along with their contact details like email and phone numbers. Any queries should first be registered at bsecrs.bseindia.com.

Uploaded by

Ashok
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd

For any queries register your complaint in bsecrs.bseindia.

com
SUPPORT & ESCALATION MATRIX
Operations Related
Operations mutual.funds@bseindia.com/mf.ops@bseindia.com
Ms. Garima Parmar garima.parmar@bseindia.com 022 2272 8346
Ms. Nupur Wankhede (Image Upload/ Demat holder Activation) nupur.wankhede@bseindia.com 022 2272 8822
Level 1 Mr. Maminul Islam (Mandate) maminul.islam@bseindia.com 022 2272 8923
Mr. Joel Saldanha (Scheme Availability) Joel.Saldanha@bseindia.com 022 2272 8337
Mr. Abhishek 022 2272 5740
Ms. Zeeta Eustace zeeta.eustace@bseindia.com 022 2272 8183 / 98195 40107
Level 2 Mr. Ketan Jantre ketan.jantre@bseindia.com 022 2272 8144 / 88792 22338
Level 3 Mr. Neeraj Kulshreshtha neeraj.kulshreshtha@bseindia.com 022 2272 8484 / 70456 49877

Settlement Related
Settlement mf.clearing@icclindia.com; mf.settlement@icclindia.com
Ms. Vibhuti Sonkusare (Refund) vibhuti.sonkusare@icclindia.com 022 2272 8085 / 97696 64636
Ms. Mitali Sakpal (Refund) mitali.sakpal@icclindia.com 022 2272 5743 / 98209 89075
Mr. Jayeshkumar Ashtekar (Funds Mapping) jayesh.ashtekar@icclindia.com 022 2272 8233 / 98331 90344
Mr. Parag Shah (Funds Mapping) parag.shah@icclindia.com 022 2272 5762 / 81499 47835
Level 1 Mr. Vishal Naik (Purchase Order Status) vishal.naik@icclindia.com 022 2272 5168 / 75063 77725
Mr. Vaibhav Nerurkar (Redemption Order Status) vaibhav.nerurkar@icclindia.com 022 2272 5169
Mr. Dhananjay Chauhan (Switch Order Status) dhananjay.chauhan@icclindia.com 022 2272 5628 / 9819891890
Mr. Sanjay Narvankar sanjay.narvankar@icclindia.com 022 2272 8113 / 98333 80034
Mr. Dilip Kakwani (Add. Gen. Manager) dilip.kakwani@icclindia.com 022 2272 5667
Level 2 Mr. Tushar Ambani (COO-ICCL) tushar.ambani@icclindia.com 022 2272 8007 / 9819555400
Level 3 Mr. K. Kumar (MD & CEO-ICCL) k.kumar@icclindia.com 022 2272 8077 / 96190 61605

Other
Mr. Navaneeth (API Integration) navaneeth.krishnan@bseindia.com 022 2272 8933 / 99878 98907

Business Development
Training for MFDs
Mr. Krupal Vaghela krupal.vaghela@bseindia.com 022 2272 5600 / 83699 98591
Mr. Mahesh Talwatkar mahesh.talwatkar@bseindia.com 022 2272 5624 / 83699 98589
Ms. Lima Thomas lima.thomas@bseindia.com 022 2272 5610 / 77386 33236
Mr. Prashant Gaikwad prashant.gaikwad@bseindia.com 022 2272 5623 / 81088 32749
Training for MFIs
Mr. Gavin Henriques Gavin.Henriques@bseindia.com 022 2272 8399 / 75068 28128
Mr. Manish Madan Manish.Madan@bseindia.com 022 2272 8833 / 75069 82720
Ms. Dipti Laxmi Dipti.Laxmi@bseindia.com 022 2272 5618 / 70455 92268

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