TSS Engginer

Santosh Bhise
From: support <support@indinnovation.com>

Sent: 04 September 2021 14:43
To: Santosh Bhise; 'Multivendor Support'; 'Maulik R Patel'; pradeep@indinnovation.com
Cc: anuj@indinnovation.com; 'Aslam Shaikh2'; 'Harish G Nair2'; pradeep@indinnovation.com; 'Rajeev Kumar23';
roopchand.p@indinnovation.com; sagar.d@indinnovation.com; sewaram@indinnovation.com; sorabh@indinnovation.com;
vedika.s@indinnovation.com; 'Sagar S Sakre'; shubham.singh13@ibm.com; 'FinancePlus Support'; CHANDAN PADWAL; 'Vijay C Nijap';
support@indinnovation.com
Subject: [EXTERNAL] RE: - RE: - RE: TS006640538//210827ind41//IBM- WPP//Mumbai //DL80 Gen9//Server Performance Issues
Dear Team
Please arrange the access of below engineer after got confirmation for the activity
Engineer details
Mr. ROOPCHAND Prajapati | Mr.

Engineer Name
pradeep choudhary
Contact Number 8097284075 | 8655686855
Laptop Make: +Lenovo | Dell | PF25Q4RM| 99NCTJ2 Data Card +
Console Cable Set + Tools +Mobile phone with camera+
Media +consoles cables +pendrive
Ind Innovation Private Limited

Help Desk Management
Toll free number: 1800-3000-2081 (24*7*365)
www.indinnovation.com
Award Winning Global Support Partner.
1
From: Santosh Bhise [mailto:Santosh.Bhise@kyndryl.com]
Sent: Saturday, September 4, 2021 2:20 PM
To: support; Multivendor Support; Maulik R Patel
Cc: anuj@indinnovation.com; Aslam Shaikh2; Harish G Nair2; pradeep@indinnovation.com; Rajeev Kumar23; roopchand.p@indinnovation.com; sagar.d@indinnovation.com;
sewaram@indinnovation.com; sorabh@indinnovation.com; vedika.s@indinnovation.com; Sagar S Sakre; shubham.singh13@ibm.com; FinancePlus Support; CHANDAN
PADWAL; Vijay C Nijap
Subject: RE: - RE: - RE: TS006640538//210827ind41//IBM- WPP//Mumbai //DL80 Gen9//Server Performance Issues
Hello Support,
Still we are waiting for the confirmation?
Thanks & Regards,
Santosh Bhise
Technical Support - Kyndryl - FinancePlus India
E-mail :- Santosh.Bhise@kyndryl.com | Mobile :- 8108168778
5th Floor, Empire Plaza II, Situated On CTS No 9, Village Hariyali, LBS Marg, Near Gandhi Nagar, Vikhroli (West) Mumbai - 400083
“For all IT Issues please log a call in Worldwide IT Self-Service – “https://wppit.service-now.com/selfservice/raise_incident.do”
From: Santosh Bhise

Sent: 02 September 2021 07:11 PM
To: support <support@indinnovation.com>; Multivendor Support <mvss@in.ibm.com>; Maulik R Patel <maulik.patel@in.ibm.com>
Cc: anuj@indinnovation.com; Aslam Shaikh2 <Aslam.Shaikh2@ibm.com>; Harish G Nair2 <harishnair@in.ibm.com>; pradeep@indinnovation.com; Rajeev Kumar23
<rajeev.mahura@in.ibm.com>; roopchand.p@indinnovation.com; sagar.d@indinnovation.com; sewaram@indinnovation.com; sorabh@indinnovation.com;
vedika.s@indinnovation.com; Sagar S Sakre <sagar.sakre@in.ibm.com>; shubham.singh13@ibm.com; FinancePlus Support <financeplus.support@financeplusindia.com>;
CHANDAN PADWAL; Vijay C Nijap <vijay.nijap@in.ibm.com>
Subject: RE: [EXTERNAL] RE: - RE: - RE: TS006640538//210827ind41//IBM- WPP//Mumbai //DL80 Gen9//Server Performance Issues
Hello Support Team,
2
We got approval for this activity on September 18th from 10:00 a.m. to 14:00 p.m., and we respectfully request that you assign
someone to complete this task on the planned time and day.
If there are any changes, I will inform you.
Thanks & Regards,
Santosh Bhise
Technical Support - Kyndryl - FinancePlus India
E-mail :- Santosh.Bhise@kyndryl.com | Mobile :- 8108168778
“For all IT Issues please log a call in Worldwide IT Self-Service – “https://wppit.service-now.com/selfservice/raise_incident.do”
From: CHANDAN PADWAL <Chandan.Padwal@kyndryl.com>

Sent: 02 September 2021 09:09 AM
To: support <support@indinnovation.com>; Multivendor Support <mvss@in.ibm.com>; Maulik R Patel <maulik.patel@in.ibm.com>; Vijay C Nijap <vijay.nijap@in.ibm.com>
Cc: anuj@indinnovation.com; Aslam Shaikh2 <Aslam.Shaikh2@ibm.com>; Harish G Nair2 <harishnair@in.ibm.com>; pradeep@indinnovation.com; Rajeev Kumar23
<rajeev.mahura@in.ibm.com>; roopchand.p@indinnovation.com; sagar.d@indinnovation.com; sewaram@indinnovation.com; sorabh@indinnovation.com;
vedika.s@indinnovation.com; Santosh Bhise <Santosh.Bhise@kyndryl.com>
Subject: Re: [EXTERNAL] RE: - RE: - RE: TS006640538//210827ind41//IBM- WPP//Mumbai //DL80 Gen9//Server Performance Issues
Dear All,
We are working with Business on D/T, Expected to get for 18th Sept’2021.
We will confirm by this week end.
Thanks & Regards,

Chandan Padwal
Mobile - 99201 64767
Email – Chandan.Padwal@Kyndryl.com
WebEx - https://Kyndryl.webex.com/meet/chandan.padwal
For all IT Issues please log a call in Service Now - https://wppit.service-now.com.
3
Date: Thursday, 2 September 2021 at 7:14 AM
To: Multivendor Support <mvss@in.ibm.com>, Maulik R Patel <maulik.patel@in.ibm.com>, Vijay C Nijap <vijay.nijap@in.ibm.com>
Cc: "anuj@indinnovation.com" <anuj@indinnovation.com>, Aslam Shaikh2 <Aslam.Shaikh2@ibm.com>, Chandan R Padwal <chandan.padwal@in.ibm.com>,
Harish G Nair2 <harishnair@in.ibm.com>, "pradeep@indinnovation.com" <pradeep@indinnovation.com>, Rajeev Kumar23 <rajeev.mahura@in.ibm.com>,
"roopchand.p@indinnovation.com" <roopchand.p@indinnovation.com>, "sagar.d@indinnovation.com" <sagar.d@indinnovation.com>,
"sewaram@indinnovation.com" <sewaram@indinnovation.com>, "sorabh@indinnovation.com" <sorabh@indinnovation.com>,
"vedika.s@indinnovation.com" <vedika.s@indinnovation.com>, "support@indinnovation.com" <support@indinnovation.com>
Subject: [EXTERNAL] RE: - RE: - RE: TS006640538//210827ind41//IBM- WPP//Mumbai //DL80 Gen9//Server Performance Issues
ZjQcmQRYFpfptBa nnerStart
This Message Is From an External Sender

This message came from outside your organization.
ZjQcmQRYFpfptBa nnerE nd
Dear Maulik Sir/Vijay Sir,
Still waiting for DT of server for offline diagnose.

Please help and confirm.

Toll free number: 1800-3000-2081 (24*7*365)
4
From: Sunil Kumar64 [mailto:sunkum64@in.ibm.com] On Behalf Of Multivendor Support
Sent: Friday, August 27, 2021 5:09 PM
To: support
Cc: anuj@indinnovation.com; 'Aslam Shaikh2'; Chandan R Padwal; Harish G Nair2; Maulik R Patel; Multivendor Support; pradeep@indinnovation.com; Rajeev Kumar23;
roopchand.p@indinnovation.com; sagar.d@indinnovation.com; sewaram@indinnovation.com; sorabh@indinnovation.com; vedika.s@indinnovation.com; Vijay C Nijap
Subject: Re: - RE: - RE: TS006640538//210827ind41//IBM- WPP//Mumbai //DL80 Gen9//Server Performance Issues
Dear Team,
Thanks for the Update, will update the D/T shortly,
Thanks and Regards,
MVSS - Multivendor Support Services (RCC-MVSS)

GTS-TSS, IBM India Pvt Ltd
Subramanya Arcade-1, Second Floor, Middle Wing,
No 12, Bannerghatta Main Road,Bangalore - 560029
Email - mvss@in.ibm.com , Toll Free: 1800-102-6666/1800-425-6666
(Alternate STD No: +91-80-40114047/+91-8026788970).
Kindly call on toll free number for Sev-1 issues for immediate support
"support" ---08/27/2021 03:49:12 PM---Dear Team, As discussed with Mr. Santosh, Please find the POA for offline diagnostic activity to tes
From: "support" <support@indinnovation.com>

To: Multivendor Support/India/Contr/IBM@IBMIN
Cc: <anuj@indinnovation.com>, "'Aslam Shaikh2'" <Aslam.Shaikh2@ibm.com>, Chandan R Padwal/India/IBM@IBMMail, Harish G Nair2/India/IBM@IBM, Maulik R Patel/India/IBM@IBM, <pradeep@indinnovation.com>, Rajeev
Kumar23/India/IBM@IBM, <roopchand.p@indinnovation.com>, <sagar.d@indinnovation.com>, <sewaram@indinnovation.com>, <sorabh@indinnovation.com>, <vedika.s@indinnovation.com>, Vijay C Nijap/India/IBM@IBM,
"'support'" <support@indinnovation.com>
Date: 08/27/2021 03:49 PM
Subject: sunil - [EXTERNAL] RE: - RE: TS006640538//210827ind41//IBM- WPP//Mumbai //DL80 Gen9//Server Performance Issues
Dear Team, As discussed with Mr. Santosh, Please find the POA for offline diagnostic activity to test the hardware. S/N Activity POA Responsibility DT window 1 Login Credential to access the server ZjQcmQRYFpfptBannerStart
ZjQcmQRYFpfptBannerEnd
5
Dear Team,
As discussed with Mr. Santosh, Please find the POA for offline diagnostic activity to test the hardware.
S/N Activity POA Responsibility DT window

1 Login Credential to access the server Customer
2 User need to Shutdown the application. Customer
Reboot the server and check the status before performing the
3
activity Customer
Boot the Server with Intelligent Provisioning/Smart Start bootable
4 3hrs Approx
image IIPL
5 Run the offline Hardware diagnostic test IIPL
6 Monitor the Diagnostic test status. IIPL
7 Collect the required information and Share the Observation IIPL
8 Handover the System to customer to check the status IIPL/Customer
Please plan the activity and confirm, accordingly we align the engineer for the same.
Note :- On Proactive base take the data backup.

Toll free number: 1800-3000-2081 (24*7)

To: support <support@indinnovation.com>
Cc: anuj@indinnovation.com; 'Aslam Shaikh2' <Aslam.Shaikh2@ibm.com>; Chandan R Padwal <chandan.padwal@in.ibm.com>; Harish G Nair2 <harishnair@in.ibm.com>; Maulik R Patel
6
<maulik.patel@in.ibm.com>; Multivendor Support <mvss@in.ibm.com>; pradeep@indinnovation.com; Rajeev Kumar23 <rajeev.mahura@in.ibm.com>; roopchand.p@indinnovation.com;
sagar.d@indinnovation.com; sewaram@indinnovation.com; sorabh@indinnovation.com; vedika.s@indinnovation.com; Vijay C Nijap <vijay.nijap@in.ibm.com>
Subject: Re: - RE: TS006640538//210827ind41//IBM- WPP//Mumbai //DL80 Gen9//Server Performance Issues
Dear Support Team,
As User discussed, please share the steps that we'll be taking in the coming days.
Thanks and Regards,

(Alternate STD No: +91-80-40114047/+91-8026788970).
"support" ---08/27/2021 02:33:49 PM---Dear Team, Kindly provide the spokesperson details for coordinate. Given no is Switch off Mr. Santos
Cc: <anuj@indinnovation.com>, "'Aslam Shaikh2'" <Aslam.Shaikh2@ibm.com>, Chandan R Padwal/India/IBM@IBMMail, Harish G Nair2/India/IBM@IBM, Maulik R Patel/India/IBM@IBM, <pradeep@indinnovation.com>, Rajeev
Kumar23/India/IBM@IBM, <roopchand.p@indinnovation.com>, <sagar.d@indinnovation.com>, <sewaram@indinnovation.com>, <sorabh@indinnovation.com>, <vedika.s@indinnovation.com>, Vijay C Nijap/India/IBM@IBM,
"'support'" <support@indinnovation.com>
Date: 08/27/2021 02:33 PM
Subject: sunil - [EXTERNAL] RE: TS006640538//210827ind41//IBM- WPP//Mumbai //DL80 Gen9//Server Performance Issues
Dear Team, Kindly provide the spokesperson details for coordinate. Given no is Switch off Mr. Santosh @ 8108168778 & Mr. Chandan @ 99201 64767 is not response since first day. Or please give a call on 9326280586/8655686855 for further
discussion. ZjQcmQRYFpfptBannerStart
Dear Team,
Kindly provide the spokesperson details for coordinate.

Given no is Switch off Mr. Santosh @ 8108168778 & Mr. Chandan @ 99201 64767 is not response since first day.
7
Or please give a call on 9326280586/8655686855 for further discussion.

Toll free number: 1800-3000-2081 (24*7)
From: support [mailto:support@indinnovation.com]

To: 'Multivendor Support' <mvss@in.ibm.com>
Cc: 'anuj@indinnovation.com' <anuj@indinnovation.com>; 'Aslam Shaikh2' <Aslam.Shaikh2@ibm.com>; 'Chandan R Padwal' <chandan.padwal@in.ibm.com>; 'Harish G Nair2'
<harishnair@in.ibm.com>; 'Maulik R Patel' <maulik.patel@in.ibm.com>; 'pradeep@indinnovation.com' <pradeep@indinnovation.com>; 'Rajeev Kumar23' <rajeev.mahura@in.ibm.com>;
'roopchand.p@indinnovation.com' <roopchand.p@indinnovation.com>; 'sagar.d@indinnovation.com' <sagar.d@indinnovation.com>; 'sewaram@indinnovation.com'
<sewaram@indinnovation.com>; 'sorabh@indinnovation.com' <sorabh@indinnovation.com>; 'vedika.s@indinnovation.com' <vedika.s@indinnovation.com>; 'Vijay C Nijap'
<vijay.nijap@in.ibm.com>; 'support' <support@indinnovation.com>
Subject: TS006640538//210827ind41//IBM- WPP//Mumbai //DL80 Gen9//Server Performance Issues
Dear Sir/Madam:
Greetings,
Welcome to the IND INNOVATION Enterprise support group and thank you for registering the case with us.
TT— 210827ind41
Basic Details Required for Logging Complaints

1 Call login Date & Time : 27-Aug-21 & 2:23 PM
2 Contact Person : Santosh Bhise
3 Contact Mobile Number : 8108168778
4 Company Name : IBM- WPP
5 Model / Make of the System : DL80 Gen9
8
6 Serial Number of the System : SGH452XVWA
7 Problem Description (in Brief) : Server Performance Issues
8 Operating System :
9 No. of End Users Affected :
10 Business Impact (High/Medium/Low) :
5th Floor, Empire Plaza II, Situated
On CTS No 9, Village Hariyali, LBS
Marg, Near Gandhi Nagar, Vikhroli
11 Site Address (Full in Postal) : (West) Mumbai - 400083
12 Location, City :
13 Customer Internal Call Ref. No :
With reference to your Ticket ID we are pleased to resolve the reported case on priority basis. Our Technical Expert will assist you shortly on the same.
Kindly arrange Software/License and any upgrade media to be required.
Support type: (Skill only Hardware break fix).
To serve you better, we request you to indicate the same (Ticket Identification) during all future correspondence with us.
You can also log the case online e: http://indinnovation.com/index.php/support/log-a-case
9
We would be grateful to address your issues/queries

Toll free number: 1800-3000-2081 (24*7)
From: Saurabh Kumar Yadav06 [mailto:saukuy6@in.ibm.com] On Behalf Of Multivendor Support

Cc: anuj@indinnovation.com; 'Aslam Shaikh2' <Aslam.Shaikh2@ibm.com>; Chandan R Padwal <chandan.padwal@in.ibm.com>; Harish G Nair2 <harishnair@in.ibm.com>; Maulik R Patel
<maulik.patel@in.ibm.com>; Multivendor Support <mvss@in.ibm.com>; pradeep@indinnovation.com; Rajeev Kumar23 <rajeev.mahura@in.ibm.com>; roopchand.p@indinnovation.com;
sagar.d@indinnovation.com; sewaram@indinnovation.com; sorabh@indinnovation.com; vedika.s@indinnovation.com; Vijay C Nijap <vijay.nijap@in.ibm.com>
Subject: RE: // TS006491872//210812ind61//IBM- WPP//Mumbai //DL80 Gen9//Server Performance Issues // New Call no#---TS006640538
Dear Team
Thank you for contacting IBM Customer Support.
With regard to your request, we have logged a call and reference number is : TS006640538.
Thanks and Regards,

(Alternate STD No: +91-80-40114047/+91-8026788970).
10
Cc: <anuj@indinnovation.com>, "'Aslam Shaikh2'" <Aslam.Shaikh2@ibm.com>, Harish G Nair2/India/IBM@IBM, <pradeep@indinnovation.com>, Rajeev Kumar23/India/IBM@IBM, <roopchand.p@indinnovation.com>,
<sagar.d@indinnovation.com>, <sewaram@indinnovation.com>, <sorabh@indinnovation.com>, <vedika.s@indinnovation.com>, Vijay C Nijap/India/IBM@IBM, <support@indinnovation.com>, Chandan R
Padwal/India/IBM@IBMMail, Maulik R Patel/India/IBM@IBM
Date: 27-08-2021 13:47
Subject: [EXTERNAL] RE: // TS006491872//210812ind61//IBM- WPP//Mumbai //DL80 Gen9//Server Performance Issues
Dear Team, Below case already closed yesterday, Please open the separate case for further process. Ind Innovation Private Limited Help Desk Management Toll free number: 1800-3000-2081 (24*7*365) ZjQcmQRYFpfptBannerStart
Dear Team,
Below case already closed yesterday, Please open the separate case for further process.

Toll free number: 1800-3000-2081 (24*7*365)

11
Cc: anuj@indinnovation.com; Aslam Shaikh2 <Aslam.Shaikh2@ibm.com>; Harish G Nair2 <harishnair@in.ibm.com>; Multivendor Support <mvss@in.ibm.com>;
pradeep@indinnovation.com; Rajeev Kumar23 <rajeev.mahura@in.ibm.com>; roopchand.p@indinnovation.com; sagar.d@indinnovation.com; sewaram@indinnovation.com;
sorabh@indinnovation.com; vedika.s@indinnovation.com; Vijay C Nijap <vijay.nijap@in.ibm.com>; Chandan R Padwal <chandan.padwal@in.ibm.com>; Maulik R Patel
<maulik.patel@in.ibm.com>
Subject: RE: // TS006491872//210812ind61//IBM- WPP//Mumbai //DL80 Gen9//Server Performance Issues
Dear Team,
Kindly chk an update the attached log

(See attached file: Fw_ RE_MUMSQPL01110 System frozen __ Unable to Access RDP And Share folde - TrackingID#2108100040001486.pdf)
Thanks and Regards,

(Alternate STD No: +91-80-40114047/+91-8026788970).
Maulik R Patel---08/26/2021 10:37:13 AM---Hi Team, As per trail mail, Please close call and confirm the same.
From: Maulik R Patel/India/IBM@IBM
To: "support" <support@indinnovation.com>
Cc: "anuj@indinnovation.com" <anuj@indinnovation.com>, Aslam Shaikh2/India/Contr/IBM@IBM, Harish G Nair2/India/IBM@IBM, Multivendor Support/India/Contr/IBM@IBMIN, "pradeep@indinnovation.com"
<pradeep@indinnovation.com>, Rajeev Kumar23/India/IBM@IBM, "roopchand.p@indinnovation.com" <roopchand.p@indinnovation.com>, "sagar.d@indinnovation.com" <sagar.d@indinnovation.com>,
"sewaram@indinnovation.com" <sewaram@indinnovation.com>, "sorabh@indinnovation.com" <sorabh@indinnovation.com>, "vedika.s@indinnovation.com" <vedika.s@indinnovation.com>, Vijay C Nijap/India/IBM@IBM, Chandan
R Padwal/India/IBM@IBMMAIL
Date: 08/26/2021 10:37 AM
Subject: Priyanka Re: [EXTERNAL] RE: // TS006491872//210812ind61//IBM- WPP//Mumbai //DL80 Gen9//Server Performance Issues
Hi Team,
As per trail mail, Please close call and confirm the same.
Thanks & Regards,

Maulik Patel
Technical Support Services
12
Mobile: 91-9909956791
E-mail: maulik.patel@in.ibm.com
Chandan R Padwal---25-08-2021 23:01:03---Dear Maulik, There is Global activity scheduled for this server over weekend so will plan activity o
From: Chandan R Padwal/India/IBM@IBMMAIL
To: Maulik R Patel/India/IBM
Cc: "anuj@indinnovation.com" <anuj@indinnovation.com>, Aslam Shaikh2/India/Contr/IBM, Harish G Nair2/India/IBM, Multivendor Support/India/Contr/IBM, "pradeep@indinnovation.com" <pradeep@indinnovation.com>, Rajeev
Kumar23/India/IBM, "roopchand.p@indinnovation.com" <roopchand.p@indinnovation.com>, "sagar.d@indinnovation.com" <sagar.d@indinnovation.com>, "sewaram@indinnovation.com" <sewaram@indinnovation.com>,
"sorabh@indinnovation.com" <sorabh@indinnovation.com>, "support" <support@indinnovation.com>, "vedika.s@indinnovation.com" <vedika.s@indinnovation.com>, Vijay C Nijap/India/IBM
Date: 25-08-2021 23:01
Subject: Re: [EXTERNAL] RE: // TS006491872//210812ind61//IBM- WPP//Mumbai //DL80 Gen9//Server Performance Issues
Dear Maulik,
There is Global activity scheduled for this server over weekend so will plan activity over next weekend.
Meanwhile we can close this ticket for now.

We reopen new ticket 2 days in advance by giving ref to this ticket.
Thx
Chandan padwal
From: Maulik R Patel <maulik.patel@in.ibm.com>

Sent: Wednesday, August 25, 2021 8:56:09 PM
To: Chandan R Padwal <chandan.padwal@in.ibm.com>
Cc: anuj@indinnovation.com <anuj@indinnovation.com>; Aslam Shaikh2 <Aslam.Shaikh2@ibm.com>; Harish G Nair2 <harishnair@in.ibm.com>; Multivendor Support <mvss@in.ibm.com>;
pradeep@indinnovation.com <pradeep@indinnovation.com>; Rajeev Kumar23 <rajeev.mahura@in.ibm.com>; roopchand.p@indinnovation.com <roopchand.p@indinnovation.com>;
sagar.d@indinnovation.com <sagar.d@indinnovation.com>; sewaram@indinnovation.com <sewaram@indinnovation.com>; sorabh@indinnovation.com <sorabh@indinnovation.com>;
support <support@indinnovation.com>; vedika.s@indinnovation.com <vedika.s@indinnovation.com>; Vijay C Nijap <vijay.nijap@in.ibm.com>
Gentle Reminder
Hi Chandan,
13
Please confirm downtime for this week based on downtime team will be aligned to resolve the issue.
@Vijay Nijap - Need your help to resolve the issue.
Thanks & Regards,

Maulik Patel
Mobile: 91-9909956791
Maulik R Patel---25-08-2021 09:38:54---Hi Chandan, Please confirm downtime for this week based on downtime team will be aligned to resolve
From: Maulik R Patel/India/IBM
To: Chandan R Padwal/India/IBM@IBMMAIL
Cc: "anuj@indinnovation.com" <anuj@indinnovation.com>, Aslam Shaikh2/India/Contr/IBM@IBM, Harish G Nair2/India/IBM@IBM, Multivendor Support/India/Contr/IBM@IBMIN, "pradeep@indinnovation.com"
<pradeep@indinnovation.com>, Rajeev Kumar23/India/IBM@IBM, "roopchand.p@indinnovation.com" <roopchand.p@indinnovation.com>, "sagar.d@indinnovation.com" <sagar.d@indinnovation.com>,
"sewaram@indinnovation.com" <sewaram@indinnovation.com>, "sorabh@indinnovation.com" <sorabh@indinnovation.com>, "support" <support@indinnovation.com>, "vedika.s@indinnovation.com" <vedika.s@indinnovation.com>,
Vijay C Nijap/India/IBM@IBM
Date: 25-08-2021 09:38
Hi Chandan,
Please confirm downtime for this week based on downtime team will be aligned to resolve the issue.
Thanks & Regards,

Maulik Patel
Mobile: 91-9909956791
Chandan R Padwal---20-08-2021 14:29:48---Sorry for no communication. We will plan for next week & this week we can’t get downtime.
From: Chandan R Padwal/India/IBM@IBMMAIL
To: "support" <support@indinnovation.com>
Cc: "anuj@indinnovation.com" <anuj@indinnovation.com>, Harish G Nair2/India/IBM, Maulik R Patel/India/IBM, Multivendor Support/India/Contr/IBM, Rajeev Kumar23/India/IBM, Vijay C Nijap/India/IBM,
"pradeep@indinnovation.com" <pradeep@indinnovation.com>, "roopchand.p@indinnovation.com" <roopchand.p@indinnovation.com>, "sagar.d@indinnovation.com" <sagar.d@indinnovation.com>, "sewaram@indinnovation.com"
<sewaram@indinnovation.com>, "sorabh@indinnovation.com" <sorabh@indinnovation.com>, "vedika.s@indinnovation.com" <vedika.s@indinnovation.com>, Aslam Shaikh2/India/Contr/IBM, "''sewaram ''"
<sewaram@indinnovation.com>
14
Date: 20-08-2021 14:29
Sorry for no communication.
We will plan for next week & this week we can’t get downtime.
Thx
Chandan
Mobile - 99201 64767
Email – Chandan.Padwal@in.ibm.com
WebEx - https://ibm.webex.com/meet/chandan.padwal

Date: Friday, 20 August 2021 at 1:52 PM
Cc: "anuj@indinnovation.com" <anuj@indinnovation.com>, Harish G Nair2 <harishnair@in.ibm.com>, Maulik R Patel <maulik.patel@in.ibm.com>,
Multivendor Support <mvss@in.ibm.com>, Rajeev Kumar23 <rajeev.mahura@in.ibm.com>, Vijay C Nijap <vijay.nijap@in.ibm.com>,
"pradeep@indinnovation.com" <pradeep@indinnovation.com>, "roopchand.p@indinnovation.com" <roopchand.p@indinnovation.com>,
"sagar.d@indinnovation.com" <sagar.d@indinnovation.com>, "sewaram@indinnovation.com" <sewaram@indinnovation.com>,
"sorabh@indinnovation.com" <sorabh@indinnovation.com>, "vedika.s@indinnovation.com" <vedika.s@indinnovation.com>, Aslam Shaikh2
<Aslam.Shaikh2@ibm.com>, "support@indinnovation.com" <support@indinnovation.com>, ''sewaram '' <sewaram@indinnovation.com>
Dear Team Please confirm the activity for tomorrow accordingly we will align engineer for the activity Ind Innovation Private Limited Help Desk Management Toll free number: 1800-3000-2081
(24*7*365) ZjQcmQRYFpfptBannerStart

15
Dear Team
Please confirm the activity for tomorrow accordingly we will align engineer for the activity

Toll free number: 1800-3000-2081 (24*7*365)
From: Chandan R Padwal [mailto:chandan.padwal@in.ibm.com]

To: support
Cc: anuj@indinnovation.com; Harish G Nair2; Maulik R Patel; Multivendor Support; Rajeev Kumar23; Vijay C Nijap; pradeep@indinnovation.com;
roopchand.p@indinnovation.com; sagar.d@indinnovation.com; sewaram@indinnovation.com; sorabh@indinnovation.com; vedika.s@indinnovation.com; Aslam Shaikh2
Dear All,
Ok, Will check with Business for downtime & get back to you.
Thx
Chandan
Mobile - 99201 64767

16
"sagar.d@indinnovation.com" <sagar.d@indinnovation.com>, "sewaram@indinnovation.com" <sewaram@indinnovation.com>, "sorabh@indinnovation.com"
<sorabh@indinnovation.com>, "vedika.s@indinnovation.com" <vedika.s@indinnovation.com>, Aslam Shaikh2 <Aslam.Shaikh2@ibm.com>, 'support'
<support@indinnovation.com>
Dear Team, Please find the POA for offline diagnostic activity. S/N Activity POA Responsibility DT window 1 Login Credential to access the server Customer 2-3hrs Approx 2 ZjQcmQRYFpfptBannerStart

Dear Team,
Please find the POA for offline diagnostic activity.
S/N Activity POA Responsibility DT window

1 Login Credential to access the server Customer
2 User need to Shutdown the application. Customer
Reboot the server and check the status before performing the
3 Customer
activity
Boot the Server with Intelligent Provisioning/Smart Start bootable
4 IIPL 2-3hrs Approx
image
5 Run the offline Hardware diagnostic test IIPL
6 Monitor the Diagnostic test status. IIPL
7 Collect the required information and Share the Observation IIPL
8 Handover the System to customer to check the status IIPL/Customer
Please plan the activity and confirm, accordingly we align the engineer for the same.
17
Note :- On Proactive base take the data backup.

Toll free number: 1800-3000-2081 (24*7)
From: Chandan R Padwal [mailto:chandan.padwal@in.ibm.com]

Cc: anuj@indinnovation.com; Harish G Nair2 <harishnair@in.ibm.com>; Maulik R Patel <maulik.patel@in.ibm.com>; Multivendor Support <mvss@in.ibm.com>; Rajeev Kumar23
<rajeev.mahura@in.ibm.com>; Vijay C Nijap <vijay.nijap@in.ibm.com>; pradeep@indinnovation.com; roopchand.p@indinnovation.com; sagar.d@indinnovation.com;
sewaram@indinnovation.com; sorabh@indinnovation.com; vedika.s@indinnovation.com; Aslam Shaikh2 <Aslam.Shaikh2@ibm.com>
Dear All,
Since this is production server, We will try to get downtime next Saturday between 11am to 2pm.
Please share us the plan to add in the change request.
Thx
Chandan
Mobile - 99201 64767

18
To: Aslam Shaikh2 <Aslam.Shaikh2@ibm.com>, Chandan R Padwal <chandan.padwal@in.ibm.com>
"sagar.d@indinnovation.com" <sagar.d@indinnovation.com>, "sewaram@indinnovation.com" <sewaram@indinnovation.com>, "sorabh@indinnovation.com"
<sorabh@indinnovation.com>, "vedika.s@indinnovation.com" <vedika.s@indinnovation.com>, 'support' <support@indinnovation.com>
Dear Team, Thanks for sharing the required logs. We have check the logs and found HP utility not installed in server, due to this logs are not capture complete. Further kindly arrange 2 to 3hrs downtime to run the offline diagnostic test on
ZjQcmQRYFpfptBannerStart

Dear Team,
Thanks for sharing the required logs.

We have check the logs and found HP utility not installed in server, due to this logs are not capture complete.
Further kindly arrange 2 to 3hrs downtime to run the offline diagnostic test on server to check the hardware status

Toll free number: 1800-3000-2081 (24*7)
From: Aslam Shaikh2 [mailto:Aslam.Shaikh2@ibm.com]

Cc: anuj@indinnovation.com; Harish G Nair2 <harishnair@in.ibm.com>; Maulik R Patel <maulik.patel@in.ibm.com>; Multivendor Support <mvss@in.ibm.com>; Rajeev Kumar23
<rajeev.mahura@in.ibm.com>; Vijay C Nijap <vijay.nijap@in.ibm.com>; pradeep@indinnovation.com; roopchand.p@indinnovation.com; sagar.d@indinnovation.com;
19
sewaram@indinnovation.com; sorabh@indinnovation.com; support@indinnovation.com; vedika.s@indinnovation.com
Hello Team,
Please Check File has been uploaded Successfully.
Thanks & Regards

Aslam Shaikh
Mobile:8879907756
Email:Aslam.Shaikh2@ibm.com
----- Original message -----

From: Chandan R Padwal/India/IBM
To: "Pradeep Choudhary" <pradeep@indinnovation.com>, "'Sorabh Sharma'" <sorabh@indinnovation.com>, "'IIPL Support'" <support@indinnovation.com>, Multivendor
Support/India/Contr/IBM, Vijay C Nijap/India/IBM, Aslam Shaikh2/India/Contr/IBM
Cc: "'''Anuj Gupta'''" <anuj@indinnovation.com>, Harish G Nair2/India/IBM, Maulik R Patel/India/IBM, Rajeev Kumar23/India/IBM, "roopchand.p@indinnovation.com"
<roopchand.p@indinnovation.com>, "sagar.d@indinnovation.com" <sagar.d@indinnovation.com>, "sewaram@indinnovation.com" <sewaram@indinnovation.com>,
"vedika.s@indinnovation.com" <vedika.s@indinnovation.com>
Date: Fri, Aug 13, 2021 12:16 PM
Kindly allow sometime, LIT is uploading on site.
Dear Aslam,
Please upload the logs.
Thx
Chandan
Mobile - 99201 64767
From: Pradeep Choudhary <pradeep@indinnovation.com>

To: 'Sorabh Sharma' <sorabh@indinnovation.com>, 'IIPL Support' <support@indinnovation.com>, Multivendor Support <mvss@in.ibm.com>, Vijay C Nijap <vijay.nijap@in.ibm.com>,
Chandan R Padwal <chandan.padwal@in.ibm.com>
Cc: '''Anuj Gupta''' <anuj@indinnovation.com>, Harish G Nair2 <harishnair@in.ibm.com>, Maulik R Patel <maulik.patel@in.ibm.com>, Rajeev Kumar23 <rajeev.mahura@in.ibm.com>,
"roopchand.p@indinnovation.com" <roopchand.p@indinnovation.com>, "sagar.d@indinnovation.com" <sagar.d@indinnovation.com>, "sewaram@indinnovation.com"
<sewaram@indinnovation.com>, "vedika.s@indinnovation.com" <vedika.s@indinnovation.com>, Harish G Nair2 <harishnair@in.ibm.com>
20
Hi Maulik Sir, As discussed, Still Logs not received from MVSS, Customer upload the logs on IBM Cloud. Looping Vijay Sir, Please check and upload on IIPL Cloud and confirm. Thanks &
Regards. ZjQcmQRYFpfptBannerStart

Hi Maulik Sir,
As discussed, Still Logs not received from MVSS, Customer upload the logs on IBM Cloud.
Looping Vijay Sir, Please check and upload on IIPL Cloud and confirm.
Thanks & Regards.

_____________________________________________________________
Pradeep Choudhary | 8655686855 //9326280586 | Indinnovation Pvt. Ltd, Goregaon East, Mumbai -400063
“Save Water, Plant Trees and Breathe Easy”
From: Sorabh Sharma [mailto:sorabh@indinnovation.com]

Sent: Friday, August 13, 2021 8:08 AM
To: 'IIPL Support'; 'Multivendor Support'
Cc: '''Anuj Gupta'''; 'Harish G Nair2'; 'Maulik R Patel'; 'pradeep'; 'Rajeev Kumar23'; roopchand.p@indinnovation.com; sagar.d@indinnovation.com;
sewaram@indinnovation.com; vedika.s@indinnovation.com
Dear MVSS,
Please update, once logs updated
From: IIPL Support [mailto:support@indinnovation.com]

To: 'Multivendor Support'; 'Sorabh Sharma'
Cc: '''Anuj Gupta'''; 'Harish G Nair2'; 'Maulik R Patel'; 'pradeep'; 'Rajeev Kumar23'; roopchand.p@indinnovation.com; sagar.d@indinnovation.com; sewaram@indinnovation.com;
vedika.s@indinnovation.com; support@indinnovation.com
Hi Team,
21
Please find the below link to upload the logs. We don’t have access of below provided link
Domain : https://cloud.indinnovation.com/my_files
User name :- Ibmcloud

Password ibm@IND123

Toll free number: 1800-3000-2081 (24*7)
From: Saurabh Kumar Yadav06 [mailto:saukuy6@in.ibm.com] On Behalf Of Multivendor Support
To: Sorabh Sharma <sorabh@indinnovation.com>
Cc: '''Anuj Gupta''' <anuj@indinnovation.com>; Harish G Nair2 <harishnair@in.ibm.com>; Maulik R Patel <maulik.patel@in.ibm.com>; Multivendor Support <mvss@in.ibm.com>;
'pradeep' <pradeep@indinnovation.com>; Rajeev Kumar23 <rajeev.mahura@in.ibm.com>; roopchand.p@indinnovation.com; sagar.d@indinnovation.com; sewaram@indinnovation.com;
'support' <support@indinnovation.com>; vedika.s@indinnovation.com
Subject: // TS006491872//210812ind61//IBM- WPP//Mumbai //DL80 Gen9//Server Performance Issues
Dear Team
We have uploaded HPS Report on Below Link.
https://www.ibm.com/mysupport/s/case/5003p00002a7NZAAA2/server-performance-issues?language=en_US
Thanks and Regards,

22
(Alternate STD No: +91-80-40114047/+91-8026788970).
From: "Sorabh Sharma" <sorabh@indinnovation.com>

To: "'support'" <support@indinnovation.com>, Multivendor Support/India/Contr/IBM@IBMIN, Maulik R Patel/India/IBM@IBM
Cc: Rajeev Kumar23/India/IBM@IBM, <vedika.s@indinnovation.com>, "'''Anuj Gupta'''" <anuj@indinnovation.com>, <sewaram@indinnovation.com>, "'pradeep'" <pradeep@indinnovation.com>, <sagar.d@indinnovation.com>,
<roopchand.p@indinnovation.com>, Harish G Nair2/India/IBM@IBM
Date: 12-08-2021 19:43
Subject: // TS006491872//210812ind61//IBM- WPP//Mumbai //DL80 Gen9//Server Performance Issues
Dear Maulik, Please help From: support [mailto:support@indinnovation.com] Sent: Thursday, August 12, 2021 5:36 PM To: 'Multivendor Support' Cc: 'Rajeev Kumar23'; sorabh@indinnovation.com; vedika.s@indinnovation.com;
'''Anuj Gupta'''; sewaram@indinnovation.com; ZjQcmQRYFpfptBannerStart
Dear Maulik,
Please help

Sent: Thursday, August 12, 2021 5:36 PM
To: 'Multivendor Support'
Cc: 'Rajeev Kumar23'; sorabh@indinnovation.com; vedika.s@indinnovation.com; '''Anuj Gupta'''; sewaram@indinnovation.com; 'pradeep'; sagar.d@indinnovation.com;
roopchand.p@indinnovation.com; maulik.patel@in.ibm.com; harishnair@in.ibm.com; 'support'
Subject: RE: TS006491872//210812ind61//IBM- WPP//Mumbai //DL80 Gen9//Server Performance Issues
Dear Team,
We unable to reach on given no.

Kindly share the HPS report if this is window server.
Feel free to reach @ 9326280586/8655686855
23
Toll free number: 1800-3000-2081 (24*7)

To: 'Multivendor Support' <mvss@in.ibm.com>
Cc: 'Rajeev Kumar23' <rajeev.mahura@in.ibm.com>; 'support' <support@indinnovation.com>; 'sorabh@indinnovation.com' <sorabh@indinnovation.com>; 'vedika.s@indinnovation.com'
<vedika.s@indinnovation.com>; '''Anuj Gupta''' <anuj@indinnovation.com>; 'sewaram@indinnovation.com' <sewaram@indinnovation.com>; 'pradeep' <pradeep@indinnovation.com>;
'sagar.d@indinnovation.com' <sagar.d@indinnovation.com>; 'roopchand.p@indinnovation.com' <roopchand.p@indinnovation.com>; 'support' <support@indinnovation.com>;
'maulik.patel@in.ibm.com' <maulik.patel@in.ibm.com>; 'harishnair@in.ibm.com' <harishnair@in.ibm.com>
Subject: TS006491872//210812ind61//IBM- WPP//Mumbai //DL80 Gen9//Server Performance Issues
Dear Sir/Madam:
Greetings,
Welcome to the IND INNOVATION Enterprise support group and thank you for registering the case with us.
TT— 210812ind61
Basic Details Required for Logging Complaints

1
Call login Date & Time : 12-Aug-21 & 5:27 PM
2
Contact Person : Santosh Bhise
3
Contact Mobile Number
:
8108168778
4
24
Company Name
:
IBM- WPP
5
Model / Make of the System
:
DL80 Gen9
6
Serial Number of the System
:
SGH452XVWA
7
Problem Description (in Brief)
:
Server Performance Issues
8
Operating System
:
9
No. of End Users Affected
:
10
Business Impact (High/Medium/Low)
:
11
Site Address (Full in Postal)
:
12
Location, City
:
13
Customer Internal Call Ref. No :
25
With reference to your Ticket ID we are pleased to resolve the reported case on priority basis. Our Technical Expert will assist you shortly on the same.
Kindly arrange Software/License and any upgrade media to be required.
Support type: (Skill only Hardware break fix).
To serve you better, we request you to indicate the same (Ticket Identification) during all future correspondence with us.
You can also log the case online e: http://indinnovation.com/index.php/support/log-a-case

We would be grateful to address your issues/queries

Toll free number: 1800-3000-2081 (24*7)

To: mvss@indinnovation.com; iipl.indinnovation@gmail.com; support@indinnovation.com
Cc: Rajeev Kumar23 <rajeev.mahura@in.ibm.com>; Multivendor Support <mvss@in.ibm.com>
Subject: WPP - IND INNOVATIONS - Server Performance Issues - TS006491872
Dear IBM Service Provider,
We have logged the following service call and assigned to you for onsite support. Please find the details as enclosed and keep
us posted the call status till closure of the call.
ACTION PLAN
26
PARTS DETAILS
Call Details:
========================================================================
Please raise the case & share ticket no. as we are facing server performance issues.
1) Organization Name:
WPP FinancePlus India (WPP Marketing Communications India)
2) Contact Person:
Santosh Bhise
3) Contact No.(with alternative #):

8108168778
4) Full postal Address( where the machine is located):

5) Issue Reported
More than 1 Month.
About the Device
1. What is the device Make? HP

2. Machine Type? System ProLiant
3. What is the device Model? DL80 Gen9
4. What is the device Serial Number? SGH452XVWA
5. What is the device FRU Number? -
6. What is the IBM Serial Number of the Machine and the Part (If applicable)? NA
7. How old is the device? More than 5 Years
8. Do you have an active Support contract for this device? - No
9. What are the symptomatic issues with this device? Server Performance Issues
10. What fault-finding steps have been taken so far? N/A
11. Are there any error codes, beep codes, or flash codes? N/A
12. What is the business impact of this device being down? (i.e. Users affected and what there not able to do).
13. Is this part of a resilient Service?
14. Do you have hot-swaps available? NA
15. OPCO/ OPCO Company? – WPP FinancePlus India (WPP Marketing Communications India)
========================================================================
27
Thanks and Regards,

(Alternate STD No: +91-80-40114047/+91-8026788970)
(See attached file: image001.png)(See attached file: image002.jpg)(See attached file: image003.png)(See attached file: image004.png)(See attached file:
image005.png)(See attached file: image006.png)(See attached file: image007.png)
(See attached file: graycol.gif)(See attached file: 33503565.gif)(See attached file: 33359826.jpg)(See attached file: 33298648.gif)(See attached file:
33713456.gif)(See attached file: 33252347.gif)(See attached file: 33614884.gif)(See attached file: 33152862.gif)
28

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Santosh Bhise

From: support <support@indinnovation.com>

Mr. ROOPCHAND Prajapati | Mr.

Ind Innovation Private Limited

Still we are waiting for the confirmation?

Thanks & Regards,

From: Santosh Bhise

Hello Support Team,

If there are any changes, I will inform you.

Thanks & Regards,

From: CHANDAN PADWAL <Chandan.Padwal@kyndryl.com>

We will confirm by this week end.

Thanks & Regards,

This Message Is From an External Sender

Dear Maulik Sir/Vijay Sir,

Still waiting for DT of server for offline diagnose.

Ind Innovation Private Limited

Thanks for the Update, will update the D/T shortly,

Thanks and Regards,

MVSS - Multivendor Support Services (RCC-MVSS)

From: "support" <support@indinnovation.com>

S/N Activity POA Responsibility DT window

Ind Innovation Private Limited

From: Sunil Kumar64 [mailto:sunkum64@in.ibm.com] On Behalf Of Multivendor Support

Dear Support Team,

MVSS - Multivendor Support Services (RCC-MVSS)

Kindly provide the spokesperson details for coordinate.

Ind Innovation Private Limited

From: support [mailto:support@indinnovation.com]

Basic Details Required for Logging Complaints

Ind Innovation Private Limited

From: Saurabh Kumar Yadav06 [mailto:saukuy6@in.ibm.com] On Behalf Of Multivendor Support

Thank you for contacting IBM Customer Support.

Thanks and Regards,

MVSS - Multivendor Support Services (RCC-MVSS)

Ind Innovation Private Limited

From: Sunil Kumar64 [mailto:sunkum64@in.ibm.com] On Behalf Of Multivendor Support

Kindly chk an update the attached log

Thanks and Regards,

MVSS - Multivendor Support Services (RCC-MVSS)

Thanks & Regards,

Meanwhile we can close this ticket for now.

From: Maulik R Patel <maulik.patel@in.ibm.com>

@Vijay Nijap - Need your help to resolve the issue.

Thanks & Regards,

Thanks & Regards,

Sorry for no communication.

From: support <support@indinnovation.com>

This Message Is From an External Sender

Ind Innovation Private Limited

From: Chandan R Padwal [mailto:chandan.padwal@in.ibm.com]

From: support <support@indinnovation.com>

This Message Is From an External Sender

Please find the POA for offline diagnostic activity.

S/N Activity POA Responsibility DT window

Ind Innovation Private Limited

From: Chandan R Padwal [mailto:chandan.padwal@in.ibm.com]

Please share us the plan to add in the change request.

From: support <support@indinnovation.com>

This Message Is From an External Sender

Thanks for sharing the required logs.

Ind Innovation Private Limited

From: Aslam Shaikh2 [mailto:Aslam.Shaikh2@ibm.com]