4th 8 April 2022

27/04/2022, 16:15 Gmail - Dear Sir,
P D <palash.kalpsar@gmail.com>
Dear Sir,
6 messages
P D <palash.kalpsar@gmail.com> 8 April 2022 at 16:54

To: support@topgamesinc.zendesk.com
I am very disappointed from your service now i am leaving game now. If you can't solve problem after 1.5 month than
nothing worst than this. So that i am leaving my game. I am frustrated to explain your every customer executive about
my problem. Today due to unavailable to logging in my account i have lost my sub. So now i am totally loss interest
from your game. Before leaving i just give you one solution to your game please improve your game customer service
nothing other. So thank you from your service. Now i am leaving game after more than 1.5 year play. I know i have
spend lots of money in your game but after this service i feel i have just waste my money as well as time also. So
Thank you for your side to meet new people and disappointed due to your game play. I hope you will improve your
game play after leaving myself. No after this mail don't ask me what was your problem. I already send you mail on
17th March, 2022 and generate ticket on 25th Feb, 2022. So don't ask me again about what is your problem, time and
game update. But any remedies work on it so don't ask me. If you give me compensation than it is good and not than
your wish.
Thank You
Your Customer
=================================
UTC Time=2022-4-8 11:11:15
App Version=release 4.19.2-131093-131093
Player id =72697914
Player Name=ѦⱢƤђѦ
Server=442
Paid User=YES
Gems=4263
Level=30
VIP level=15
Language=en-US
tags=LGE LM-G850 Evony Android release S442 4.19.2 131093 en-US VIP15 72697914 paid googleplay
subject=Evony
=================================
Nada C (Top Games) <support@topgamesinc.zendesk.com> 8 April 2022 at 22:42

Reply-To: Top Games <support+id957521@topgamesinc.zendesk.com>
To: P D <palash.kalpsar@gmail.com>
##- Please type your reply above this line -##

Your request (957521) has been updated. To add additional
comments, reply to this email.
Nada C (Top Games)

Apr 9, 2022, 1:12 GMT+8
Dear Liege,
https://mail.google.com/mail/u/0/?ik=d04018eb72&view=pt&search=all&permthid=thread-a%3Ar5627503042702336309&dsqt=1&simpl=msg-a… 1/12
27/04/2022, 16:15 Gmail - Dear Sir,
We are sorry for your unwell experience,
Can you please send us the battle report in your mail shows the timestamp please?
We are sorry for your experience,we will be helping you to escalate the issue to the
team to minimize your loss.
PD
Apr 8, 2022, 19:25 GMT+8
I am very disappointed from your service now i am leaving game now. If you can't solve problem after
1.5 month than nothing worst than this. So that i am leaving my game. I am frustrated to explain your
every customer executive about my problem. Today due to unavailable to logging in my account i
have lost my sub. So now i am totally loss interest from your game. Before leaving i just give you one
solution to your game please improve your game customer service nothing other. So thank you from
your service. Now i am leaving game after more than 1.5 year play. I know i have spend lots of money
in your game but after this service i feel i have just waste my money as well as time also. So Thank
you for your side to meet new people and disappointed due to your game play. I hope you will improve
your game play after leaving myself. No after this mail don't ask me what was your problem. I already
send you mail on 17th March, 2022 and generate ticket on 25th Feb, 2022. So don't ask me again
about what is your problem, time and game update. But any remedies work on it so don't ask me. If
you give me compensation than it is good and not than your wish.
Thank You
Your Customer
=================================
UTC Time=2022-4-8 11:11:15
Player id =72697914
Server=442
Paid User=YES
Gems=4263
Level=30
VIP level=15
Language=en-US
tags=LGE LM-G850 Evony Android release S442 4.19.2 131093 en-US VIP15 72697914 paid
googleplay
subject=Evony
=================================
27/04/2022, 16:15 Gmail - Dear Sir,
This email is a service from Top Games. Delivered by

Zendesk
[6LZP4L-VKYZ]

To: Top Games <support+id957521@topgamesinc.zendesk.com>
Dear Sir/ Madam
No need to explain i am totally frustrated and i am leaving game. Its hope less game i have seen ever. I will never
recommended any person to play this game and i will write review in play store also. Check this mail which i have
sent in 17th March 2020 about my problem than solve recent problem. You have not even share past problem. First
solve this than i will explain recent problem. I will share some screen shot of previous mail which you have not solve
till date. First solve this Thank you at all.
Thank You
On Fri, 8 Apr 2022, 22:42 Nada C (Top Games), <support@topgamesinc.zendesk.com> wrote:

Nada C (Top Games)

Apr 9, 2022, 1:12 GMT+8
Dear Liege,
PD
Apr 8, 2022, 19:25 GMT+8
I am very disappointed from your service now i am leaving game now. If you can't solve problem
after 1.5 month than nothing worst than this. So that i am leaving my game. I am frustrated to
explain your every customer executive about my problem. Today due to unavailable to logging in
my account i have lost my sub. So now i am totally loss interest from your game. Before leaving i
just give you one solution to your game please improve your game customer service nothing other.
So thank you from your service. Now i am leaving game after more than 1.5 year play. I know i
have spend lots of money in your game but after this service i feel i have just waste my money as
well as time also. So Thank you for your side to meet new people and disappointed due to your
game play. I hope you will improve your game play after leaving myself. No after this mail don't ask
me what was your problem. I already send you mail on 17th March, 2022 and generate ticket on
25th Feb, 2022. So don't ask me again about what is your problem, time and game update. But any
27/04/2022, 16:15 Gmail - Dear Sir,
remedies work on it so don't ask me. If you give me compensation than it is good and not than your
wish.

Thank You

Your Customer
=================================
UTC Time=2022-4-8 11:11:15
Player id =72697914
Server=442
Paid User=YES
Gems=4263
Level=30
VIP level=15
Language=en-US
googleplay
subject=Evony
=================================

Zendesk
[6LZP4L-VKYZ]
3 attachments
Screenshot_20220408-235206.png
398K
330K
27/04/2022, 16:15 Gmail - Dear Sir,
411K
Nada C (Top Games) <support@topgamesinc.zendesk.com> 12 April 2022 at 21:59


Nada C (Top Games)

Apr 13, 2022, 0:29 GMT+8
Dear Liege
We are sorry to hear that,
We are willing to help if you wish to continue the processes.
PD
Apr 9, 2022, 2:26 GMT+8
Dear Sir/ Madam
No need to explain i am totally frustrated and i am leaving game. Its hope less game i have seen ever.
I will never recommended any person to play this game and i will write review in play store also.
Check this mail which i have sent in 17th March 2020 about my problem than solve recent problem.
You have not even share past problem. First solve this than i will explain recent problem. I will share
some screen shot of previous mail which you have not solve till date. First solve this Thank you at all.
Thank You
27/04/2022, 16:15 Gmail - Dear Sir,
Attachment(s)
Nada C (Top Games)

Apr 9, 2022, 1:12 GMT+8
Dear Liege,
PD
Apr 8, 2022, 19:25 GMT+8
Thank You
Your Customer
=================================
UTC Time=2022-4-8 11:11:15
Player id =72697914
27/04/2022, 16:15 Gmail - Dear Sir,
Server=442
Paid User=YES
Gems=4263
Level=30
VIP level=15
Language=en-US
googleplay
subject=Evony
=================================

Zendesk
[6LZP4L-VKYZ]

To: Top Games <support+id957521@topgamesinc.zendesk.com>
Dear Sir,
I have already explained you in detail please look previous mail of date 17th March, 2022.
Thank You
On Tue, 12 Apr 2022, 21:59 Nada C (Top Games), <support@topgamesinc.zendesk.com> wrote:

Nada C (Top Games)

Apr 13, 2022, 0:29 GMT+8
Dear Liege
PD
Apr 9, 2022, 2:26 GMT+8
Dear Sir/ Madam

No need to explain i am totally frustrated and i am leaving game. Its hope less game i have seen
ever. I will never recommended any person to play this game and i will write review in play store
also. Check this mail which i have sent in 17th March 2020 about my problem than solve recent
problem. You have not even share past problem. First solve this than i will explain recent problem. I
27/04/2022, 16:15 Gmail - Dear Sir,
will share some screen shot of previous mail which you have not solve till date. First solve this
Thank you at all.

Thank You
Attachment(s)
Nada C (Top Games)

Apr 9, 2022, 1:12 GMT+8
Dear Liege,
PD
Apr 8, 2022, 19:25 GMT+8
I am very disappointed from your service now i am leaving game now. If you can't solve problem
after 1.5 month than nothing worst than this. So that i am leaving my game. I am frustrated to
explain your every customer executive about my problem. Today due to unavailable to logging in
my account i have lost my sub. So now i am totally loss interest from your game. Before leaving i
just give you one solution to your game please improve your game customer service nothing other.
So thank you from your service. Now i am leaving game after more than 1.5 year play. I know i
have spend lots of money in your game but after this service i feel i have just waste my money as
well as time also. So Thank you for your side to meet new people and disappointed due to your
game play. I hope you will improve your game play after leaving myself. No after this mail don't ask
me what was your problem. I already send you mail on 17th March, 2022 and generate ticket on
25th Feb, 2022. So don't ask me again about what is your problem, time and game update. But any
remedies work on it so don't ask me. If you give me compensation than it is good and not than your
wish.

Thank You

Your Customer
27/04/2022, 16:15 Gmail - Dear Sir,
=================================
UTC Time=2022-4-8 11:11:15
Player id =72697914
Server=442
Paid User=YES
Gems=4263
Level=30
VIP level=15
Language=en-US
googleplay
subject=Evony
=================================

Zendesk
[6LZP4L-VKYZ]
Sergey (Top Games) <support@topgamesinc.zendesk.com> 19 April 2022 at 07:57


Sergey (Top Games)

Apr 19, 2022, 10:27 GMT+8
Request #945883 "Compensation Mail" was closed and merged into this request. Last
comment in request #945883:
Dear Sir,
I need that scipio and elise general back in anyway. This is happen due to your fault
its not my fault. It goes more than 1.5 month and still you can't solve my problem.
This is not proper and unbelievable. I have already explain in detail in 17 Feb 2022
mail. Now i will explain more to you. I need compensation as soon as possible. Now i
can't wait more. Its straight said about your customer service.
Thank You
27/04/2022, 16:15 Gmail - Dear Sir,
PD
Apr 14, 2022, 19:12 GMT+8
Dear Sir,
I have already explained you in detail please look previous mail of date 17th March, 2022.
Thank You
Nada C (Top Games)

Apr 13, 2022, 0:29 GMT+8
Dear Liege
PD
Apr 9, 2022, 2:26 GMT+8
Dear Sir/ Madam
No need to explain i am totally frustrated and i am leaving game. Its hope less game i have seen ever.
I will never recommended any person to play this game and i will write review in play store also.
Check this mail which i have sent in 17th March 2020 about my problem than solve recent problem.
You have not even share past problem. First solve this than i will explain recent problem. I will share
some screen shot of previous mail which you have not solve till date. First solve this Thank you at all.
Thank You
Attachment(s)
Nada C (Top Games)

Apr 9, 2022, 1:12 GMT+8
Dear Liege,
27/04/2022, 16:15 Gmail - Dear Sir,
PD
Apr 8, 2022, 19:25 GMT+8
Thank You
Your Customer
=================================
UTC Time=2022-4-8 11:11:15
Player id =72697914
Server=442
Paid User=YES
Gems=4263
Level=30
VIP level=15
Language=en-US
googleplay
subject=Evony
=================================
27/04/2022, 16:15 Gmail - Dear Sir,

Zendesk
[6LZP4L-VKYZ]

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27/04/2022, 16:15 Gmail - Dear Sir,

P D <palash.kalpsar@gmail.com> 8 April 2022 at 16:54

UTC Time=2022-4-8 11:11:15

App Version=release 4.19.2-131093-131093

Nada C (Top Games) <support@topgamesinc.zendesk.com> 8 April 2022 at 22:42

##- Please type your reply above this line -##

Nada C (Top Games)

We are sorry for your unwell experience,

UTC Time=2022-4-8 11:11:15

App Version=release 4.19.2-131093-131093

This email is a service from Top Games. Delivered by

P D <palash.kalpsar@gmail.com> 8 April 2022 at 23:55

Dear Sir/ Madam

On Fri, 8 Apr 2022, 22:42 Nada C (Top Games), <support@topgamesinc.zendesk.com> wrote:

##- Please type your reply above this line -##

Nada C (Top Games)

We are sorry for your unwell experience,

UTC Time=2022-4-8 11:11:15

App Version=release 4.19.2-131093-131093

This email is a service from Top Games. Delivered by

Nada C (Top Games) <support@topgamesinc.zendesk.com> 12 April 2022 at 21:59

##- Please type your reply above this line -##

Nada C (Top Games)

We are sorry to hear that,

We are willing to help if you wish to continue the processes.

Dear Sir/ Madam

Nada C (Top Games)

We are sorry for your unwell experience,

UTC Time=2022-4-8 11:11:15

App Version=release 4.19.2-131093-131093

This email is a service from Top Games. Delivered by

P D <palash.kalpsar@gmail.com> 14 April 2022 at 16:42

On Tue, 12 Apr 2022, 21:59 Nada C (Top Games), <support@topgamesinc.zendesk.com> wrote:

##- Please type your reply above this line -##

Nada C (Top Games)

We are sorry to hear that,

We are willing to help if you wish to continue the processes.

Dear Sir/ Madam

Nada C (Top Games)

We are sorry for your unwell experience,

UTC Time=2022-4-8 11:11:15

App Version=release 4.19.2-131093-131093

This email is a service from Top Games. Delivered by

Sergey (Top Games) <support@topgamesinc.zendesk.com> 19 April 2022 at 07:57

##- Please type your reply above this line -##

Sergey (Top Games)

Nada C (Top Games)

We are sorry to hear that,

We are willing to help if you wish to continue the processes.

Dear Sir/ Madam

Nada C (Top Games)

We are sorry for your unwell experience,

UTC Time=2022-4-8 11:11:15

App Version=release 4.19.2-131093-131093

This email is a service from Top Games. Delivered by

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