OLIVAREZ COLLEGE

Dr. A. Santos Avenue, San Dionisio, Parañaque City

COLLEGE OF TOURISM AND HOSPITALITY MANAGEMENT

Name: Tricia Mae C. Javier

Topic: Jargon Used in The Travel Industry and The Art of Negotiation

LEARNING INSIGHT

Today March 21, 2022, we have two online session in our on-the-job training at Rajah Travel
Academy, which is the Jargon Used In Travel Industry and the Art of Negotiation.

Today in our first session we study about the GOPAR which means the Gross Operating Profit
Per available Room. In the hotel industry, this is a commonly used key performance indicator.
It's a particularly important metric for hotel owners because it offers them a sense of how
valuable their property is as an asset in the big picture. It's important to note that GOPPAR is
concerned with the number of rooms available in your hotel, not the number you've sold.
Furthermore, it considers gross operating profit rather than money earned solely from the sale of
hotel rooms, making it an excellent indicator of your hotel's overall effectiveness. Monitoring
GOPPAR will allow you to spot trends in your hotel or resort's genuine business performance, I
learned. It can be determined on a daily basis or at the end of the year by dividing your total
annual operational profit by the total number of daily rooms accessible throughout the year. The
formula For GOPPAR is Gross Operating Profit / Available Rooms.

I also learned about the Occupancy Rate Occupancy rate is the ratio of rented or used space to
the total amount of available space. Analysts employ occupancy rates in a variety of situations,
including senior homes, hospitals, bed-and-breakfasts, hotels, and rental units. The occupancy
rate in a call center refers to how much time agents spend on calls compared to their overall
working hours. The occupied-to-total-usable-rental- space ratio is measured by the occupancy
rate. This rate is frequently used in analyzing hotel and resort assets and helps analysts evaluate
changes in the residential and commercial real estate markets. Occupancy rates can be used to
assess underlying economic activity and changes in residential buildings, hospital beds, and even
entire towns.

While in our second session we just had our group presentation. For our group representative,
Me and Reynalyn Vaquez volunteer for presenting our Business Case Simulation No. 2. After
our presentation Ms. Azenith give some comments to us and some
 OLIVAREZ COLLEGE
Dr. A. Santos Avenue, San Dionisio, Parañaque City
COLLEGE OF TOURISM AND HOSPITALITY MANAGEMENT

things we need to change the way we present. After that, we just end our class since we are the
last presenter.
 OLIVAREZ COLLEGE
Dr. A. Santos Avenue, San Dionisio, Parañaque City
COLLEGE OF TOURISM AND HOSPITALITY MANAGEMENT

Tricia Mae C. Javier

(Name of the Student & Signature
 OLIVAREZ COLLEGE
Dr. A. Santos Avenue, San Dionisio, Parañaque City
COLLEGE OF TOURISM AND HOSPITALITY MANAGEMENT

Name: Tricia Mae C. Javier

Topic: SSHOTS and Designing General Tourism Marketing

LEARNING INSIGHT

Today, March 22, 2022, we only have a two session in our on-the-job training at Rajah Travel
Academy , which is the SSHOTS and the Designing General Tourism Marketing. The SSHOTS
is being led by Ms. Jessica Saniel and The Designing General Tourism Marketing is being led by
Ms. Jessica of Rajah Travel Academy.

SSHOTS – For our first session for today in SSHOTS Ms. Jessica Saniel we study about the
personality development because it has something to do on how to ace a job interview.
Personality is concerned with an individual's psychological pattern—the thoughts, emotions, and
experiences that are unique to that person. In truth, a person's entire character, qualities, and traits
are responsible for shaping his personality. These innate personality traits and other soft skills
interact with one another to shape who a person is. It assists in bringing out a variety of innate
traits in a person, which are required in any responsible role. Personality is a set of characteristics
that distinguishes one individual from another. The term "personality" comes from the Latin
word "persona," which meaning "mask." In the ancient Latin-speaking world, the mask was
simply a traditional device used to depict or typify a certain figure. It is the totality of a person's
mental and physical qualities, including looks, manners, habits, taste, and even moral character.
A person's personality is how he presents himself to the world; it is how others perceive him.
When we do something repeatedly, we develop a habit. Finally, these habits combine to generate
a specific behavior. If they occur frequently enough, they get ingrained in our consciousness.
They are mirrored in everything we do—what we say, what we do, how we react in specific
situations, and even how we think. They form the foundation of our personalities. Personality
analysis is essentially a methodology for classifying a person's character and behavior.
Personality is made up of a distinguishing pattern of thoughts, feelings, and behavior that
distinguishes one person from others.
 OLIVAREZ COLLEGE
Dr. A. Santos Avenue, San Dionisio, Parañaque City
COLLEGE OF TOURISM AND HOSPITALITY MANAGEMENT

RAJAH- In our second session with Ms. Jessica of RAJAH I’ve learned the Destination Finder
is the process of booking in hotel or an airline. First, you need to start the process and proceed to
the registration. The goal of visitor registration is to record the guest's details for official
purposes. During the reservation the customer at the same time will have understanding in their
transanction. Also we study about the Promotion of the Marketing Mix. Promotion in marketing
refers to any sort of marketing communication intended to teach target audiences of the relative
benefits of a product, service, brand, or problem, which is usually persuasive in nature. It
enables marketers to carve out a separate space in the minds of their customers, which might
take either a cognitive or emotional approach. The goal of promotion is to raise brand
recognition, stimulate interest, produce sales, and build brand loyalty. It is one of the four Ps of
the market mix, which also comprises product, price, location, and promotion. Its goal is to
enlighten consumers and others, build demand, and differentiate a product. Promotions can take
place in physical locations such as concerts, festivals, and trade exhibits, as well as in the field,
such as supermarket or department shops. Interactions in the field enable instant purchasing.
Discounts, free gifts, or a contest may all be used to entice people to buy a product. This strategy
is used to boost the sales of a specific product. A brand ambassador or promotional model who
represents the product in physical surroundings performs interactions between the brand and the
customer. A marketing organization hires brand ambassadors or promotional models, who are
then booked by
 OLIVAREZ COLLEGE
Dr. A. Santos Avenue, San Dionisio, Parañaque City
COLLEGE OF TOURISM AND HOSPITALITY MANAGEMENT

the brand to represent the product or service. Person-to-person engagement, as opposed to media-
to-person interaction, creates relationships that give a new level to advertising.

Tricia Mae C. Javier (Name

of the Student & Signature)
 OLIVAREZ COLLEGE
Dr. A. Santos Avenue, San Dionisio, Parañaque City
COLLEGE OF TOURISM AND HOSPITALITY MANAGEMENT

Name: Tricia Mae C. Javier

Topic: Appreciating Airline and Airport Operations and SSHOTS

LEARNING INSIGHT

Today, March 23 , 2022, we also have only one session like yesterday in our on-the-job training
at Rajah Travel Academy, which is the Appreciating Airline and Airport Operations. The
Appreciating Airline and Airport Operations is being led by Ms. Marj Custodio of Rajah Travel
Academy and we have an asynchronous today at SSHOTS

In our session today we just had a group presentation. The problem is: You are assigned at the
check-in as a MOD. There is a family checking-in bound for South Africa, there are three
children all below 18 years old and 1 child below 12 years old traveling with their parents. Upon
checking, a requirement to travel to South Africa for children below 18 years old would be the
presentation of the original birth certificate. Parents ask you to reconsider as they paid for a tour
packages and changes are very costly. The question is how will you handle this? How can you
assist the family with their request for reconsideration? Our group answer is: We will handle it
firmly saying that we cannot accept any kind of digital copy as the airlines have a policy of
complying with travel requirements for children below 18 years old that requires a presentation
of their original birth certificate. However since that parent cannot provide. We will ask the to
have their flight on hold until they can provide the requirements needed upon check-in. If they
fail to do so, then we will to change or cancel their tour package. The mentor said we did a very
good job and she mentioned her own opinion or answer to the problem.
 OLIVAREZ COLLEGE
Dr. A. Santos Avenue, San Dionisio, Parañaque City
COLLEGE OF TOURISM AND HOSPITALITY MANAGEMENT

ASYNCHRONOUS- MARCH 23-24 SSHOTS- Today for our asynchronous in SSHOTS our
activity is to make a check-in and check-out role-play. For my role play I have my co- workers
act with me as a guest who will check-in and I am the one who will act as a Front Desk Officer. I
learned a lot while doing my role-play. It is easy to learn mentally but to apply it all the things
you learn and do it naturally is not that easy. Especially how you need to control your voice, your
smile and your attitude. There are things I learned on how to keep your posture naturally, even if
you enjoy your career, there will be moments when things go wrong. You may become stymied
by an irate client, a service issue, or a sense of productivity deficit. While it's easy to become
stuck in a rut because of a single terrible event, it's just as simple to refocus your thoughts and
focus on the hopefully more positive ones. Being optimistic about situations, interactions, and
yourself implies having a good attitude. Even in terrible times, people with optimistic attitudes
stay cheerful and see the best in everything. Those with negative attitudes, on the other hand,
may be more gloomy and unpleasant, and they often assume the worst conclusion in difficult
situations. While a good attitude may not necessarily make you less stressed, it will provide you
with the tools you need to manage with stress in a better manner. Let's look at how a happy
attitude might appear in your professional and personal life. You can deal with stress and
unpleasant events far more effectively if you maintain a good mental attitude. For example, you
could not dread stress as something physically deplorable and harmful, but rather as a means to
an objective. Other advantages include setting practical objectives based on dreams, developing
and sustaining more positive relationships, and providing a much-needed boost to your immune
system.

Tricia Mae C. Javier

(Name of the Student & Signature)
 OLIVAREZ COLLEGE
Dr. A. Santos Avenue, San Dionisio, Parañaque City
COLLEGE OF TOURISM AND HOSPITALITY MANAGEMENT

Name: Tricia Mae C. Javier

Topic: Working on Various Content Platforms, Jargon Used in the Travel Industry and The Art
of Negotiations

LEARNING INSIGHT

Today, March 24, 2022, we have a three sessions in our on-the-job training at Rajah Travel
Academy, which is the Working on Various Content Platforms, the Jargon Used In the Travel
Industry and The Art of Negotiation. The Working On Various Content Platforms is being led by
Ms. Marj Custodio, The Jargon Used in The Travel Industry is being led by Mr. Angelo and the
Art of Negotiation is being led by Ms. Azenith.

In our first session we just has a group presentation, while in the the Jargon Used in The Travel
Industry I learned about the Tour Operators functions. A tour operator is an organization,
corporation, or company that buys individual travel components individually from their suppliers
and combines them into a package trip that is marketed directly or through middlemen to the
public. Tour operators, to be more specific, are largely in charge of supplying and completing the
services stated in a certain package tour. They can supply these services themselves because
some own vehicles and coaches, hotels, and other travel-related services, or they can get them
from other sources. That is why they are referred to as tourism goods makers. These are often
referred to as incoming tour operators. Inbound tour operators are those who accept visitors,
clients/tourists, and handle arrangements in the host nation. Domestic tour operators are those
that construct, mix, and offer all-inclusive packages to domestic passengers. Domestic tour
companies operate within the borders of their native nation and provide passengers with package
tours, such as Domestic all-inclusive vacations or individual tours are available. These are
generally referred to as handling agencies, and their primary role is to coordinate tour
arrangements for inbound passengers on behalf of international tour operators. Consider India as
an example of a place with a diverse culture. In our last session for today we just had a group
presentation again.
 OLIVAREZ COLLEGE
Dr. A. Santos Avenue, San Dionisio, Parañaque City
COLLEGE OF TOURISM AND HOSPITALITY MANAGEMENT
 OLIVAREZ COLLEGE
Dr. A. Santos Avenue, San Dionisio, Parañaque City
COLLEGE OF TOURISM AND HOSPITALITY MANAGEMENT
 OLIVAREZ COLLEGE
Dr. A. Santos Avenue, San Dionisio, Parañaque City
COLLEGE OF TOURISM AND HOSPITALITY

.
Tricia Mae C. Javier
(Name of the Student & Signature)
 OLIVAREZ COLLEGE
Dr. A. Santos Avenue, San Dionisio, Parañaque City
COLLEGE OF TOURISM AND HOSPITALITY

Name: Tricia Mae C. Javier

Topic: SSHOTS and Travel Brand Training: Uniworld and Designing General Tourism
Marketing

LEARNING INSIGHT

Today March 25, 2022, we have a three online session in our on-the-job training at Rajah Travel
Academy, which is the Travel Brand Training: Uniworld and Designing General Tourism
Marketing. The Travel Brand Training: Uniworld is led by Mr. Dino and Designing General
Tourism Marketing is being led by Ms. Jessica.

SSHOTS- Today in SSHOTS, I learned a lot about checking in and checking out process in a
hotel. First is the 5ft and 10ft rule. We need to acknowledge and assist the customer. Next is to
ask for their valid ID, and thank the guest upon receipt. Retrieve and reconfirm reservation
details .and Pre-registration card, present with both hands and obtain pertinent details. Next is to
collect mode of payment wether it is credit card or cash and then inform the guest about the gotel facilities
such as the spa and wifi access. Also offer other services such as car services, wake-up call, and express
check out and other luggage service , then confirm if guest needs further assistance. Also, state name and
extension dial and bid guest a pleasant stay. Also we are taught how to do these things nicely. The front
office personnel is frequently the first and, in some cases, the final person your patients speak with. This
sets the tone for the rest of their visit. A well-trained front desk clerk is the first step in providing a five-
star patient experience. It may also have a good effect on the rest of your team. It is critical to have a
genuine good-natured individual at the front desk, rather than someone with a phony grin. The front desk
requires some attention. Contrary to popular belief, this is not a place where "cheap" labor is sought.
When it comes to reporting claims (incorrect insurance information) or caring for injured personnel
(workers' compensation standards), a lack of attention to detail can lead to a slew of issues.
 OLIVAREZ COLLEGE
Dr. A. Santos Avenue, San Dionisio, Parañaque City
COLLEGE OF TOURISM AND HOSPITALITY

While in our last session for today, we study about the Top, Trendy and New Tours of
UNIWORLD. Each exquisitely appointed Uniworld river cruise ship is a work of art designed to
be as unique as our guests and as inspiring as the destinations we visit. Everything UNIWORLD
does revolves around service. As a family-owned firm with 100 years in the hospitality sector,
they treat their visitors like family–a principle entrenched in corporate culture. It's the driving
force behind the guest-centric culture, and it's why you'll leave your trip feeling like a member of
the family.

The personnel at Uniworld abide by the motto "No request is too huge, no detail is too minor."
The objective is to provide the unique and remarkable experiences you want, together with the
customized, industry-leading service you deserve. The smallest details can elicit the biggest
grins. The staff's enthusiasm is evident in their unrivaled attention to your needs, such as
remembering your drink order from day one or trekking off the ship to surprise you with
chocolates from a nearby shop you mentioned in passing. With one of the greatest staff-to-guest
ratios on the river, each visitor gets our complete attention and unrivaled attention to detail.
Following your first Uniworld cruise, you will be instantly registered in the River Heritage Club
loyalty program, where you will begin earning advantages, savings, and awards that are reserved
exclusively for UNIWORLD loyal passengers.

Every Uniworld cruise is thoughtfully planned to be an experience you won't find anywhere else,
packed with moments that are more stunning than the previous. UNIWORLD has gone above
and beyond to guarantee that our included and optional excursions immerse you in the true
culture, sights, and food of the areas you'll visit. There's all-inclusive and then there's the
unrivaled degree of included luxury facilities that only we provide. We've included everything to
ensure genuinely worry-free and uncomplicated travel, so all you have to do is sit back, relax,
and enjoy your holiday. All cruises provide a variety of ways to get up, start moving, and remain
active, both onboard and ashore. Uniworld's seasoned wellness specialists have an average tenure
of ten years and continue to refine their trade through yearly Ayurveda yoga and other trainings.
They are available to help you with their knowledge.

In last session for today we just had our group presentation again.
 OLIVAREZ COLLEGE
Dr. A. Santos Avenue, San Dionisio, Parañaque City
COLLEGE OF TOURISM AND HOSPITALITY MANAGEMENT
 OLIVAREZ COLLEGE
Dr. A. Santos Avenue, San Dionisio, Parañaque City
COLLEGE OF TOURISM AND HOSPITALITY

Tricia Mae C. Javier

 OLIVAREZ COLLEGE
Dr. A. Santos Avenue, San Dionisio, Parañaque City
COLLEGE OF TOURISM AND HOSPITALITY
(Name of the Student & Signature)