Republic of the Philippines

CEBU TECHNOLOGICAL UNIVERSITY

DAANBANTAYAN CAMPUS
Agujo, Daanbantayan, Cebu, Philippines
Website: http://www.ctu.edu.ph E-mail: info-daanbantayan@ctu.edu.ph
Phone: +6332 437 8526 loc. 102

COLLEGE OF TECHNOLOGY & ENGINEERING

Name : Scheovil R. Nava Date : June 26, 2022

Course & Year : BIT- Auto 3 A Rating : __________

Apply the management tools and approaches in production

and service operation

The Approaches to Production and Operation Management is the management of

conversion of input to desired output. The responsible executive for managing that
conversion process is designated as production/operation manager or works manager. 

1. Classical Management
The classical management can be considered as traditional approach of management.
It generally focuses on efficiency of production core differencing planning function and
working functions. It gives two theories_x000D_

 Scientific management
 Process management/Administrative management/ Functional approach

Scientific Management: The scientific management focuses on the economic

efficiency of the production core of the organization. It views organization as close
system, less effected by external environment thus less emphasis is given to human
factor and interaction of organization with external environment.

The efficiency of production core is calculated as Output/Input ratio. It assumes that this
ratio can be increased by economic motivation of production core i.e. labour.

Division of labour, Job analysis, Separation of planning and doing function etc are the
focus of scientific management.

Process Management: The process management views management as continuous

process of planning, organizing and controlling.

 Planning includes all activities that establish a fiuture course of action

 Organizing includes all activities that establish a structure of task and authority.
 Controlling includes activities that ensure actual performance in accordance with
planned performance.

2. Behavioural Management
The behavioural management evolved in 1920 emphasis on human it is found that
changes in work environment affected output more in compared to

“ A premier multi-disciplinary technological university “

 Republic of the Philippines
CEBU TECHNOLOGICAL UNIVERSITY
DAANBANTAYAN CAMPUS
Agujo, Daanbantayan, Cebu, Philippines
Website: http://www.ctu.edu.ph E-mail: info-daanbantayan@ctu.edu.ph
Phone: +6332 437 8526 loc. 102

COLLEGE OF TECHNOLOGY & ENGINEERING

physical changes. This theory highlight that human behaviour in their work environment
are extremely complex.

Leadership, motivation, communication, interpersonal relationship and personal attitude

affect it. Thus, the understanding of employee behaviour is critical concern to operation
manager.

3. Modelling Management
This is the one of the three primary theories of management. This theory deals with
quantities techniques consisting of.

 Decision-making systems
 Mathematical modelling

The decision-making theory considers decision making as primary purpose of

management. The mathematical modelling focuses on use or mathematical approach to
solve the problems.

For a particular problem. the variables are expressed mathematically and suitable
model is use to demonstrate different outcomes that would result from the various
possible managerial choices. By the study of above mentioned classical management,
behavioural management and modelling management, the new role of production
manager is to apply all these three theories for conversion of inputs to desired output.
This is shown in figure below.

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