Multiple Choice Quiz

10-1. The content of the communication is called:

 a. a message.
 b. noise.
 c. media richness.
 d. jargon.

10-2. To convert a message into groups of words, symbols, gestures, or sounds that present ideas or
concepts is called:

 a. encoding.
 b. feedback.
 c. noise.
 d. media richness.

10-3. Which of the following is not a medium of transmission?

 a. memos.
 b. policy statements.
 c. discussions.
 d. none of the above.

10-4. Which of the following is an example of non verbal communication media?

 a. time.
 b. bulletin board.
 c. space.
 d. A & C.

10-5. Any communication that conveys a message consisting of words is called:

 a. verbal communication.

 b. oral communication.
 c. written communication.
 d. non verbal communication.

10-6. A certain look or glance is an example of:

 a. verbal communication.

 b. oral communication.
  c. written communication.
 d. non verbal communication.

10-7. Manuals and policy statements are referred to as:

 a. upward communication.

 b. horizontal communication.
 c. downward communication.
 d. none of the above.

10-8. Suggestions for improvements from an employee in the accounting department is an example
of:

 a. upward communication.

 b. horizontal communication.
 c. downward communication.
 d. the grapevine.

10-9. When the accounting manager communicates to the purchasing manager the dollars available
for purchases in the current month, this is an example of:

 a. upward communication.

 b. horizontal communication.
 c. downward communication.
 d. the grapevine.

10-10. An informal and unstructured communication channel that cuts across formal channels of
communication is called:

 a. upward communication.

 b. horizontal communication.
 c. downward communication.
 d. the grapevine.

10-11. Which of the following is not a potential problem (barrier) to personal communications?

 a. credibility of the sender.

 b. personal makeup of the parties involved.
 c. some individuals tend to be disorganized.
 d. none of the above (all are potential problems).
10-12. Which of the following is an example of gender-neutral language?

 a. sales clerk.

 b. Dear Sirs.
 c. David & Joanna Warren.
 d. A & C.

10-13. ______________ is the process by which the receiver interprets the symbols used by the
source of the message by converting them into concepts and ideas.

 a. decoding.
 b. listing.
 c. encoding.
 d. none of the above.

10-14. The _____________ is the individual or group that develops the message to be
communicated to internal and external parties.

 a. source.
 b. encoder.
 c. decoder.
 d. jargon.

10-15. Noise is not a problem at which stage of the communication process?

 a. source.
 b. receiver.
 c. decoding.
 d. none of the above (noise is a problem at all stages).

You correctly answered 11 questions for a score of 73 percent.

10-1. The content of the communication is called:

a. a message.
b. noise.
c. media richness.
d. jargon.

You answered correctly!

10-2. To convert a message into groups of words, symbols, gestures, or

sounds that present ideas or concepts is called:
a. encoding.
b. feedback.
c. noise.
d. media richness.

You answered correctly!

10-3. Which of the following is not a medium of transmission?

a. memos.
b. policy statements.
c. discussions.
d. none of the above.

Your choice of "b" was incorrect. The correct answer is "d".

10-4. Which of the following is an example of non verbal communication

media?

a. time.
b. bulletin board.
c. space.
d. A & C.

Your choice of "b" was incorrect. The correct answer is "d".

10-5. Any communication that conveys a message consisting of words is

called:

a. verbal communication.
b. oral communication.
c. written communication.
d. non verbal communication.

You answered correctly!

10-6. A certain look or glance is an example of:

a. verbal communication.
b. oral communication.
c. written communication.
d. non verbal communication.

You answered correctly!

10-7. Manuals and policy statements are referred to as:

a. upward communication.
b. horizontal communication.
c. downward communication.
d. none of the above.

You answered correctly!

10-8. Suggestions for improvements from an employee in the accounting

department is an example of:

a. upward communication.
b. horizontal communication.
c. downward communication.
d. the grapevine.

You answered correctly!

10-9. When the accounting manager communicates to the purchasing

manager the dollars available for purchases in the current month, this is an
example of:

a. upward communication.
b. horizontal communication.
c. downward communication.
d. the grapevine.

You answered correctly!

10-10. An informal and unstructured communication channel that cuts

across formal channels of communication is called:

a. upward communication.
b. horizontal communication.
c. downward communication.
d. the grapevine.

You answered correctly!

10-11. Which of the following is not a potential problem (barrier) to personal

communications?

a. credibility of the sender.

b. personal makeup of the parties involved.
c. some individuals tend to be disorganized.
d. none of the above (all are potential problems).
Your choice of "a" was incorrect. The correct answer is "d".

10-12. Which of the following is an example of gender-neutral language?

a. sales clerk.
b. Dear Sirs.
c. David & Joanna Warren.
d. A & C.

You answered correctly!

10-13. ______________ is the process by which the receiver interprets the

symbols used by the source of the message by converting them into
concepts and ideas.

a. decoding.
b. listing.
c. encoding.
d. none of the above.

You answered correctly!

10-14. The _____________ is the individual or group that develops the

message to be communicated to internal and external parties.

a. source.
b. encoder.
c. decoder.
d. jargon.

You answered correctly!

10-15. Noise is not a problem at which stage of the communication

process?

a. source.
b. receiver.
c. decoding.
d. none of the above (noise is a problem at all stages).

Your choice of "a" was incorrect. The correct answer is "d".

Multiple Choice Quiz

7-1. The common link between planning and control is:
  a. procedures.
 b. rules.
 c. standards.
 d. policies.
7-2. Which of the following is not an aspect of control?
 a. to evaluate actual performance.
 b. to compare actual performance with goals.
 c. to define objectives.
 d. to take corrective action.
7-3. Control that focuses on preventing deviation in the quantity and
quality of resources used in the operations of the organization is
called:
 a. preliminary control.
 b. concurrent control.
 c. feedback control.
 d. quality control.
7-4. Which of the following is not an element of control?
 a. specification.
 b. production.
 c. inspection.
 d. none (all are elements of control).
7-5. Directing is the primary responsibility of:
 a. top management.
 b. first line supervisors.
 c. middle management.
 d. board of directors.
7-6. Monitoring ongoing operations to ensure that standards are met
and objectives are pursued is called:
  a. preliminary control.
 b. feedback control.
 c. statistical process control.
 d. concurrent controls.
7-7. A thermostat in a room sending signals is an example of:
 a. preliminary control.
 b. feedback control.
 c. concurrent control.
 d. none of the above.
7-8. A financial statement that reports the organization's assets,
liabilities and equity is called:
 a. a balance sheet.
 b. an income statement.
 c. a statement of working capital.
 d. a statement of equity.
7-9. The statement that is a summary of an organization's financial
performance over a given time period is called a:
 a. a balance sheet.
 b. an income statement.
 c. a statement of working capital.
 d. a statement of equity.
7-10. A control system based on the allocation of all costs, including
those not directly related to production to each unit of product is
called:
 a. standard cost analysis.
 b. statistical process control.
 c. quality control.
 d. activity-based accounting.
7-11. A random variation from planned outcome that results from
occasional and often unpredictable causes is called:
 a. inherent variation.
 b. special cause variation.
 c. common cause variation.
 d. standard variation.
7-12. Which of the following is not a key tool used to gather statistical
data?
 a. control chart.
 b. counters.
 c. tracking services.
 d. log analyses.
7-13. Which level of management is not involved in quality based
management?
 a. upper management.
 b. middle management.
 c. first line management.
 d. none (all are involved).
7-14. An ISO 14,000 rating covers:
 a. services and service industries.
 b. manufacturing industries.
 c. the computer hardware and software industries.
 d. environmental standards.
7-15. A system of control that focuses on improvements in the
system rather than on the way that employees perform to accomplish
improvement and maintenance of a product or service is called:
 a. total quality control.
 b. total quality management.
 c. stable system.
 d. statistical process control.
You correctly answered 8 questions for a score of 53 percent.

7-1. The common link between planning and control is:

a. procedures.
b. rules.
c. standards.
d. policies.

You answered correctly!

7-2. Which of the following is not an aspect of control?

a. to evaluate actual performance.

b. to compare actual performance with goals.
c. to define objectives.
d. to take corrective action.

You answered correctly!

7-3. Control that focuses on preventing deviation in the quantity and quality
of resources used in the operations of the organization is called:

a. preliminary control.
b. concurrent control.
c. feedback control.
d. quality control.

Your choice of "c" was incorrect. The correct answer is "a".

7-4. Which of the following is not an element of control?

a. specification.
b. production.
c. inspection.
d. none (all are elements of control).

You answered correctly!

7-5. Directing is the primary responsibility of:

a. top management.
b. first line supervisors.
c. middle management.
d. board of directors.
Your choice of "a" was incorrect. The correct answer is "b".

7-6. Monitoring ongoing operations to ensure that standards are met and
objectives are pursued is called:

a. preliminary control.
b. feedback control.
c. statistical process control.
d. concurrent controls.

You answered correctly!

7-7. A thermostat in a room sending signals is an example of:

a. preliminary control.
b. feedback control.
c. concurrent control.
d. none of the above.

You answered correctly!

7-8. A financial statement that reports the organization's assets, liabilities

and equity is called:

a. a balance sheet.
b. an income statement.
c. a statement of working capital.
d. a statement of equity.

Your choice of "c" was incorrect. The correct answer is "a".

7-9. The statement that is a summary of an organization's financial

performance over a given time period is called a:

a. a balance sheet.
b. an income statement.
c. a statement of working capital.
d. a statement of equity.

You answered correctly!

7-10. A control system based on the allocation of all costs, including those
not directly related to production to each unit of product is called:

a. standard cost analysis.

b. statistical process control.
c. quality control.
d. activity-based accounting.

Your choice of "a" was incorrect. The correct answer is "d".

7-11. A random variation from planned outcome that results from

occasional and often unpredictable causes is called:

a. inherent variation.
b. special cause variation.
c. common cause variation.
d. standard variation.

Your choice of "d" was incorrect. The correct answer is "c".

7-12. Which of the following is not a key tool used to gather statistical data?

a. control chart.
b. counters.
c. tracking services.
d. log analyses.

Your choice of "c" was incorrect. The correct answer is "a".

7-13. Which level of management is not involved in quality based

management?

a. upper management.
b. middle management.
c. first line management.
d. none (all are involved).

You answered correctly!

7-14. An ISO 14,000 rating covers:

a. services and service industries.

b. manufacturing industries.
c. the computer hardware and software industries.
d. environmental standards.

Your choice of "a" was incorrect. The correct answer is "d".

7-15. A system of control that focuses on improvements in the system

rather than on the way that employees perform to accomplish improvement
and maintenance of a product or service is called:
a. total quality control.
b. total quality management.
c. stable system.
d. statistical process control.

You answered correctly!