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‫‪Code No.

: KO087 Rev00‬‬ ‫ﺷﺮﻛﺖ ﻛﻴﺴﻮﻥ‬


‫‪Page 1 of 2‬‬
‫‪Kayson Inc.‬‬

‫ﺷﺮح وﻇﺎﻳﻒ ﻋﻤﻮﻣﻲ ﻣﺪﻳﺮان‬


‫ﺗﻌﺎﺭﻳﻒ‪:‬‬
‫ﺍﻟﺰﺍﻣﺎﺕ ﺳﺎﺯﻣﺎﻥ‪ :‬ﺷﺎﻣﻞ ﺁﻳﻴﻦﻧﺎﻣﻪﻫﺎ‪ ،‬ﻓﺮﺍﻳﻨﺪﻫﺎ‪ ،‬ﺭﻭﺵﻫﺎﻱ ﺍﺟﺮﺍﻳﻲ ﻭ ﺩﺳﺘﻮﺭﺍﻟﻌﻤﻞﻫﺎﻱ ﻣﺼﻮﺏ ﺳﺎﺯﻣﺎﻥ‪.‬‬
‫ﺣﻮﺯﻩ ﻭﺍﺣﺪ‪ :‬ﻭﺍﺣﺪ ﺗﺤﺖ ﻣﺪﻳﺮﻳﺖ ﺑﻪ ﻫﻤﺮﺍﻩ ﻭﺍﺣﺪﻫﺎﻱ ﻣﺘﻨﺎﻇﺮ ﺩﺭ ﮔﺮﻭﻩﻫﺎﻱ ﺗﺨﺼﺼﻲ‪/‬ﭘﺮﻭﮊﻩﻫﺎ‪.‬‬
‫ﺳﻴﺎﺳﺖ ﻛﺎﺭﻱ ﻭﺍﺣﺪ‪ :‬ﭼﺎﺭﭼﻮﺑﻲ ﺑﺮﺍﻱ ﺗﺼﻤﻴﻢﮔﻴﺮﻱ ﺍﺳﺖ ﮐﻪ ﺑﻪﻋﻨﻮﺍﻥ ﻳﮏ ﺍﻟﮕﻮ ﻭ ﺭﺍﻫﻨﻤﺎ‪ ،‬ﺟﻬﺖﮔﻴﺮﻱ ﺍﻗﺪﺍﻣﺎﺕ ﻭ ﻓﻌﺎﻟﻴﺖﻫﺎﻱ ﻭﺍﺣﺪ ﺭﺍ‬
‫ﺷﻔﺎﻑ ﻣﻲﻛﻨﺪ‪.‬‬
‫ﺗﻮﺿﻴﺢ‪ :‬ﺗﺎﻳﻴﺪ ﻭ ﺗﺼﻮﻳﺐ ﻛﻠﻴﻪ ﻣﺪﺍﺭﻙ ﺑﺮ ﺍﺳﺎﺱ ﺟﺪﻭﻝ ﺳﻄﻮﺡ ﺳﺎﺯﻣﺎﻧﻲ ﺗﻬﻴﻪ‪ ،‬ﺗﺎﻳﻴﺪ ﻭ ﺗﺼﻮﻳﺐ ﻣﺪﺍﺭﻙ ﻭ ﻣﺴﺘﻨﺪﺍﺕ ﺳﻴﺴﺘﻢ ﻣﺪﻳﺮﻳﺖ‬
‫ﻛﻴﺴﻮﻥ )‪ (KD072‬ﺧﻮﺍﻫﺪ ﺑﻮﺩ‪.‬‬

‫ﺩﺍﻣﻨﻪ ﻛﺎﺭﺑﺮﺩ‪:‬‬
‫ﺍﻳﻦ ﻣﺪﺭﻙ ﺑﻴﺎﻧﮕﺮ ﻭﻇﺎﻳﻒ ﻋﻤﻮﻣﻲ ﻛﻠﻴﻪ ﺍﻓﺮﺍﺩﻱ ﺍﺳﺖ ﻛﻪ ﻣﺴﺌﻮﻟﻴﺖ ﺍﺩﺍﺭﻩ ﻭﺍﺣﺪﻱ ﺩﺭ ﺳﺎﺯﻣﺎﻥ ﺭﺍ ﺑﺮ ﻋﻬﺪﻩ ﺩﺍﺭﻧﺪ‪.‬‬

‫ﻛﻠﻴﺎﺕ ﻭﻇﺎﻳﻒ ﻋﻤﻮﻣﻲ ﻣﺪﻳﺮﺍﻥ ﺑﻪ ﺷﺮﺡ ﺯﻳﺮ ﻣﻲﺑﺎﺷﺪ‪:‬‬

‫ﺍﻟﻒ‪ .‬ﺑﺮﻧﺎﻣﻪﺭﻳﺰﻱ‪:‬‬
‫‪ .١‬ﺗﺪﻭﻳﻦ ﻭ ﺑﺎﺯﻧﮕﺮﻱ ﺍﻗﺪﺍﻣﺎﺕ ﻭ ﺍﻫﺪﺍﻑ ﺍﺳﺘﺮﺍﺗﮋﻳﻚ ﻭ ﺑﺮﻧﺎﻣﻪ ﻛﻼﻥ ﺣﻮﺯﻩ ﻭﺍﺣﺪ ﺑﺎ ﻫﻤﻜﺎﺭﻱ ﻣﻌﺎﻭﻧﺖ ﺑﺮﻧﺎﻣﻪﺭﻳﺰﯼ ﻭ ﺗﻌﺎﻟﯽ ﺳﺎﺯﻣﺎﻧﯽ‪،‬‬
‫ﺩﺭ ﭼﺎﺭﭼﻮﺏ ﺍﺳﺘﺮﺍﺗﮋﻱ ﻭ ﺍﻫﺪﺍﻑ ﻛﻼﻥ ﺳﺎﺯﻣﺎﻥ ﻭ ﺍﺭﺍﺋﻪ ﺟﻬﺖ ﺗﺎﻳﻴﺪ ﻭ ﺗﺼﻮﻳﺐ‪.‬‬
‫‪ .٢‬ﺗﺪﻭﻳﻦ ﻭ ﺑﺎﺯﻧﮕﺮﻱ ﺑﺮﻧﺎﻣﻪ ﺳﺎﻻﻧﻪ ﻭﺍﺣﺪ ﺷﺎﻣﻞ ﺳﻴﺎﺳﺖﻫﺎﻱ ﻛﺎﺭﻱ ﺳﺎﻻﻧﻪ ﻭﺍﺣﺪ‪ ،‬ﺍﻫﺪﺍﻑ ﻋﻤﻠﻴﺎﺗﻲ ﻭ ﺍﻗﺪﺍﻣﺎﺕ ﺑﻬﺒﻮﺩ ﺳﺎﻻﻧﻪ ﻭﺍﺣﺪ‬
‫)ﻣﻄﺎﺑﻖ ﺳﺎﺧﺘﺎﺭﻫﺎﻱ ﺍﺭﺍﺋﻪ ﺷﺪﻩ ﺗﻮﺳﻂ ﻣﻌﺎﻭﻧﺖ ﺑﺮﻧﺎﻣﻪﺭﻳﺰﻱ ﻭ ﺗﻌﺎﻟﻲ ﺳﺎﺯﻣﺎﻧﻲ( ﺑﺮ ﺍﺳﺎﺱ ﺍﻫﺪﺍﻑ ﻭ ﺍﺳﺘﺮﺍﺗﮋﻱﻫﺎﻱ ﻣﺼﻮﺏ‪ ،‬ﺑﺎ‬
‫ﻫﻤﻜﺎﺭﻱ ﻣﻌﺎﻭﻧﺖ ﺑﺮﻧﺎﻣﻪﺭﻳﺰﻱ ﻭ ﺗﻌﺎﻟﻲ ﺳﺎﺯﻣﺎﻧﻲ ﻭ ﺍﺭﺍﺋﻪ ﺟﻬﺖ ﺗﺎﻳﻴﺪ ﻭ ﺗﺼﻮﻳﺐ‪.‬‬
‫‪ .٣‬ﺗﻬﻴﻪ ﭘﻴﺸﻨﻬﺎﺩ ﺑﻮﺩﺟﻪ ﺳﺎﻻﻧﻪ ﻣﺠﻤﻮﻋﻪ ﺗﺤﺖ ﻣﺪﻳﺮﻳﺖ )ﻣﻄﺎﺑﻖ ﺳﺎﺧﺘﺎﺭﻫﺎﻱ ﺍﺭﺍﺋﻪ ﺷﺪﻩ ﺗﻮﺳﻂ ﻣﺪﻳﺮﻳﺖ ﻣﺎﻟﻲ( ﻭ ﺍﺭﺍﺋﻪ ﺟﻬﺖ‬
‫ﺗﺎﻳﻴﺪ ﻭ ﺗﺼﻮﻳﺐ‪.‬‬

‫ﺏ‪ .‬ﺳﺎﺯﻣﺎﻧﺪﻫﻲ‪:‬‬
‫‪ .٤‬ﺗﺪﻭﻳﻦ ﻭ ﺑﻪﺭﻭﺯﺁﻭﺭﻱ ﺷﺮﺡ ﻭﻇﺎﻳﻒ ﻭ ﻧﻤﻮﺩﺍﺭ ﺳﺎﺧﺘﺎﺭ ﺩﺍﺧﻠﻲ ﻭﺍﺣﺪ )ﻣﻄﺎﺑﻖ ﺳﺎﺧﺘﺎﺭﻫﺎﻱ ﺍﺭﺍﺋﻪ ﺷﺪﻩ ﺗﻮﺳﻂ ﻣﻌﺎﻭﻧﺖ ﺑﺮﻧﺎﻣﻪﺭﻳﺰﻱ ﻭ‬
‫ﺗﻌﺎﻟﻲ ﺳﺎﺯﻣﺎﻧﻲ( ﻭ ﺍﺭﺍﺋﻪ ﺟﻬﺖ ﺗﺎﻳﻴﺪ ﻭ ﺗﺼﻮﻳﺐ‪.‬‬
‫‪ .٥‬ﺗﺪﻭﻳﻦ ﻭ ﺑﻪ ﺭﻭﺯﺁﻭﺭﻱ ﺷﺮﺡ ﻭﻇﺎﻳﻒ ﻋﻤﻮﻣﻲ ﻭﺍﺣﺪﻫﺎﻱ ﻣﺘﻨﺎﻇﺮ ﺩﺭ ﭘﺮﻭﮊﻩ )ﻣﻄﺎﺑﻖ ﺳﺎﺧﺘﺎﺭﻫﺎﻱ ﺍﺭﺍﺋﻪ ﺷﺪﻩ ﺗﻮﺳﻂ ﻣﻌﺎﻭﻧﺖ‬
‫ﺑﺮﻧﺎﻣﻪﺭﻳﺰﻱ ﻭ ﺗﻌﺎﻟﻲ ﺳﺎﺯﻣﺎﻧﻲ( ﻭ ﺍﺭﺍﺋﻪ ﺟﻬﺖ ﺗﺎﻳﻴﺪ ﻭ ﺗﺼﻮﻳﺐ‪.‬‬
‫‪ .٦‬ﺗﺪﻭﻳﻦ ﻭ ﺑﻪﺭﻭﺯﺁﻭﺭﻱ ﻧﻤﻮﺩﺍﺭ ﭘﺮﺳﻨﻠﻲ‪ ،‬ﺷﺮﺍﻳﻂ ﺍﺣﺮﺍﺯ ﻭ ﺷﺮﺡ ﻣﺸﺎﻏﻞ ﻭﺍﺣﺪ ﺑﺎ ﻫﻤﻜﺎﺭﻱ ﻭﺍﺣﺪ ﻣﻨﺎﺑﻊ ﺍﻧﺴﺎﻧﻲ ﻭ ﺍﺭﺍﺋﻪ ﺟﻬﺖ ﺗﺎﻳﻴﺪ‬
‫ﻭ ﺗﺼﻮﻳﺐ‪.‬‬

‫ﭖ‪ .‬ﻣﻨﺎﺑﻊ ﺍﻧﺴﺎﻧﻲ‪:‬‬


‫‪ .٧‬ﻫﻤﻜﺎﺭﻱ ﺑﺎ ﻭﺍﺣﺪ ﻣﻨﺎﺑﻊ ﺍﻧﺴﺎﻧﻲ ﺩﺭ ﮔﺰﻳﻨﺶ ﻭ ﺟﺬﺏ ﻧﻴـﺮﻭﻱ ﺍﻧﺴـﺎﻧﻲ )ﺑـﺮ ﺍﺳـﺎﺱ ﺑﺮﻧﺎﻣـﻪ ﻋﻤﻠﻴـﺎﺗﻲ ﻣﺼـﻮﺏ ﻭﺍﺣـﺪ(‪ ،‬ﺑﺮﺭﺳـﻲ‬
‫ﺻﻼﺣﻴﺖ‪ ،‬ﺗﺎﻳﻴﺪ ﻭ ﭘﻴﮕﻴﺮﻱ ﺟﺬﺏ ﺁﻥﻫﺎ‪.‬‬
‫‪ .٨‬ﺍﺭﺯﻳﺎﺑﻲ ﻋﻤﻠﻜﺮﺩ‪ ،‬ﺟﺎﻧﺸﻴﻦﭘﺮﻭﺭﻱ‪ ،‬ﺗﻮﺳﻌﻪ ﻭ ﺍﺭﺗﻘﺎﺀ ﺗﻮﺍﻧﻤﻨﺪﻱﻫـﺎﻱ ﻛﺎﺭﻛﻨـﺎﻥ ﻭﺍﺣـﺪ )ﺑـﺎ ﺗﻮﺟـﻪ ﺑـﻪ ﻧﻴﺎﺯﻫـﺎﻱ ﻓﻌﻠـﻲ ﺷـﺮﮐﺖ ﻭ‬
‫ﭘﻴﺶﺑﻴﻨﻲﻫﺎ(‪.‬‬
‫‪ .٩‬ﻧﻴﺎﺯﺳﻨﺠﻲ ﺁﻣﻮﺯﺷﻲ ﻛﺎﺭﻛﻨﺎﻥ ﻭﺍﺣﺪ ﺑﺎ ﻫﻤﻜﺎﺭﻱ ﻭﺍﺣﺪ ﻣﻨﺎﺑﻊ ﺍﻧﺴﺎﻧﻲ‪.‬‬
‫‪Code No.: KO087 Rev00‬‬ ‫ﺷﺮﻛﺖ ﻛﻴﺴﻮﻥ‬
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‫‪Kayson Inc.‬‬

‫‪ .١٠‬ﺗﻌﻴﻴﻦ ﻭﺿﻌﻴﺖ ﺍﺭﺗﻘﺎﺀ‪ ،‬ﺟﺎﺑﺠﺎﻳﻲ ﻳﺎ ﺗﻨﺰﻝ ﻛﺎﺭﻛﻨﺎﻥ ﻭﺍﺣﺪ ﻣﺮﺑﻮﻃﻪ ﺩﺭ ﭼﺎﺭﭼﻮﺏ ﺍﻟﺰﺍﻣﺎﺕ ﺳﺎﺯﻣﺎﻥ‪.‬‬
‫‪ .١١‬ﻋﺰﻝ ﻛﺎﺭﻛﻨﺎﻥ ﻭﺍﺣﺪ ﻣﺮﺑﻮﻃﻪ ﻳﺎ ﺩﺭﺧﻮﺍﺳﺖ ﻋﺰﻝ ﻛﺎﺭﻛﻨﺎﻥ ﻭﺍﺣﺪ ﻣﺘﻨﺎﻇﺮ ﺩﺭ ﭘﺮﻭﮊﻩ ﺩﺭ ﭼﺎﺭﭼﻮﺏ ﺍﻟﺰﺍﻣﺎﺕ ﺳﺎﺯﻣﺎﻥ‪.‬‬
‫ﺕ‪.‬ﺍﺟﺮﺍ‪:‬‬
‫ﺍﺟﺮﺍﻱ ﺑﺮﻧﺎﻣﻪ ﻣﺼﻮﺏ ﺳﺎﻻﻧﻪ ﻭﺍﺣﺪ‪.‬‬ ‫‪.١٢‬‬
‫ﺗﺪﻭﻳﻦ ﻭ ﺑﻪﺭﻭﺯﺁﻭﺭﻱ ﻓﺮﺍﻳﻨﺪﻫﺎﻳﻲ ﻛﻪ ﻣﺎﻟﻜﻴﺖ ﺁﻧﻬﺎ ﺑﺮ ﻋﻬﺪﻩ ﻣﺪﻳﺮ ﻭﺍﺣﺪ ﻣﻲﺑﺎﺷﺪ‪ ،‬ﺑﺎ ﻫﻤﻜﺎﺭﻱ ﻣﻌﺎﻭﻧﺖ ﺑﺮﻧﺎﻣﻪﺭﻳﺰﻱ ﻭ ﺗﻌﺎﻟﻲ‬ ‫‪.١٣‬‬
‫ﺳﺎﺯﻣﺎﻧﻲ‪.‬‬
‫ﻫﻤﻜﺎﺭﻱ ﺑﺎ ﻣﻌﺎﻭﻧﺖ ﺑﺮﻧﺎﻣﻪﺭﻳﺰﻱ ﻭ ﺗﻌﺎﻟﻲ ﺳﺎﺯﻣﺎﻧﻲ ﺩﺭ ﻣﺴﺘﻨﺪﺳﺎﺯﻱ ﻓﺮﺍﻳﻨﺪﻫﺎﻱ ﮔﺬﺭﻧﺪﻩ ﺍﺯ ﺣﻮﺯﻩ ﻭﺍﺣﺪ‪.‬‬ ‫‪.١٤‬‬
‫ﺍﺭﺍﺋﻪ ﭘﻴﺸﻨﻬﺎﺩ ﺑﺎﺯﻧﮕﺮﻱ ﻭ ﺍﻗﺪﺍﻣﺎﺕ ﺍﺻﻼﺣﻲ ﺟﻬﺖ ﺑﻬﺒﻮﺩ ﻓﺮﺍﻳﻨﺪﻫﺎﻱ ﮔﺬﺭﻧﺪﻩ ﺍﺯ ﻭﺍﺣﺪ ﻭ ﻓﺮﺍﻳﻨﺪﻫﺎﻳﻲ ﻛﻪ ﻣﺪﻳﺮ ﻣﺘﻮﻟﻲ ﺁﻧﻬﺎﺳﺖ‪.‬‬ ‫‪.١٥‬‬
‫ﺍﺳﺘﻘﺮﺍﺭ ﺍﻗﺪﺍﻣﺎﺕ ﺍﺻﻼﺣﻲ ﻣﺼﻮﺑﻲ ﻛﻪ ﻣﺴﺌﻮﻟﻴﺖ ﺁﻥ ﺑﺮ ﻋﻬﺪﻩ ﻣﺪﻳﺮ ﻭﺍﺣﺪ ﻣﻲﺑﺎﺷﺪ‪.‬‬ ‫‪.١٦‬‬
‫ﺗﺪﻭﻳﻦ‪/‬ﺑﻪﺭﻭﺯﺁﻭﺭﻱ ﻭ ﭘﻴﺸﻨﻬﺎﺩ ﺁﻳﻴﻦﻧﺎﻣﻪﻫﺎ‪ ،‬ﺩﺳﺘﻮﺭﺍﻟﻌﻤﻞﻫﺎ ﻭ ﺭﻭﺵﻫﺎﻱ ﺍﺟﺮﺍﻳﻲ ﻣﻮﺭﺩﻧﻴﺎﺯ ﺟﻬﺖ ﺍﻧﺠﺎﻡ ﻓﻌﺎﻟﻴﺖﻫﺎﻱ ﺣﻮﺯﻩ ﻭﺍﺣﺪ‬ ‫‪.١٧‬‬
‫ﻭ ﺍﺭﺍﺋﻪ ﺟﻬﺖ ﺗﺎﻳﻴﺪ ﻭ ﺗﺼﻮﻳﺐ‪.‬‬
‫ﺗﺠﻬﻴﺰ ﻭﺍﺣﺪ ﺑﻪ ﻧﺮﻡﺍﻓﺰﺍﺭﻫﺎﻱ ﺗﺨﺼﺼﻲ ﺑﺎ ﻫﻤﻜﺎﺭﻱ ﻭﺍﺣﺪ ﻣﺪﻳﺮﻳﺖ ﺍﻧﻔﻮﺭﻣﺎﺗﻴﻚ‪.‬‬ ‫‪.١٨‬‬
‫ﺳﺎﺯﻣﺎﻧﺪﻫﻲ‪ ،‬ﺍﺳﺘﻘﺮﺍﺭ ﻭ ﺑﻪﺭﻭﺯﺁﻭﺭﻱ ﺑﺎﻧﻚﻫﺎﻱ ﺍﻃﻼﻋﺎﺗﻲ ﻣﺮﺗﺒﻂ ﺑﺎ ﺣﻮﺯﻩ ﺗﺤﺖ ﻣﺪﻳﺮﻳﺖ‪.‬‬ ‫‪.١٩‬‬
‫ﺗﺪﻭﻳﻦ ﻣﺪﺍﺭﻙ ﻣﺮﺑﻮﻁ ﺑﻪ ﺗﻨﻈﻴﻢ ﺭﻭﺍﺑﻂ ﻣﺘﻘﺎﺑﻞ ﺳﺘﺎﺩ‪ ،‬ﮔﺮﻭﻩ ﺗﺨﺼﺼﻲ ﻭ ﭘﺮﻭﮊﻩ ﺩﺭ ﺣﻮﺯﻩ ﻭﺍﺣﺪ‪ ،‬ﺑﺎ ﻫﻤﻜﺎﺭﻱ ﮔﺮﻭﻩﻫﺎ‪ ،‬ﭘﺮﻭﮊﻩﻫﺎ ﻭ‬ ‫‪.٢٠‬‬
‫ﻣﻌﺎﻭﻧﺖ ﺑﺮﻧﺎﻣﻪﺭﻳﺰﻱ ﻭ ﺗﻌﺎﻟﻲ ﺳﺎﺯﻣﺎﻧﻲ ﻭ ﻛﻨﺘﺮﻝ ﺭﻋﺎﻳﺖ ﺁﻧﻬﺎ ﺩﺭ ﻭﺍﺣﺪﻫﺎﻱ ﻣﺘﻨﺎﻇﺮ ﮔﺮﻭﻩﻫﺎ ﻭ ﭘﺮﻭﮊﻩﻫﺎ‪.‬‬
‫ﺭﻋﺎﻳﺖ ﻛﻠﻴﻪ ﺍﻟﺰﺍﻣﺎﺕ ﺳﺎﺯﻣﺎﻧﻲ ﺩﺭ ﺑﺮﻧﺎﻣﻪﺭﻳﺰﻱ ﻭ ﺍﻧﺠﺎﻡ ﻓﻌﺎﻟﻴﺖﻫﺎﻱ ﻭﺍﺣﺪ‪.‬‬ ‫‪.٢١‬‬
‫ﻫﻤﻜﺎﺭﻱ ﺩﺭ ﺳﺎﺯﻣﺎﻧﺪﻫﻲ ﻭ ﺭﺍﻩﺍﻧﺪﺍﺯﻱ ﺗﻴﻢ ﻣﺘﻨﺎﻇﺮ ﺩﺭ ﭘﺮﻭﮊﻩ‪/‬ﮔﺮﻭﻩ ﺗﺨﺼﺼﻲ ﺑﺎ ﻫﻤﺎﻫﻨﮕﻲ ﻣﺪﻳﺮ ﭘﺮﻭﮊﻩ‪/‬ﮔﺮﻭﻩ ﺗﺨﺼﺼﻲ‪.‬‬ ‫‪.٢٢‬‬
‫ﺭﺍﻫﻨﻤﺎﻳﻲ ﻭ ﺍﺭﺍﺋﻪ ﺧﺪﻣﺎﺕ ﻭ ﺍﻃﻼﻋﺎﺕ ﺑﻪ ﭘﺮﻭﮊﻩﻫﺎ‪/‬ﮔﺮﻭﻩﻫﺎﻱ ﺗﺨﺼﺼﻲ ﻭ ﺳﺎﻳﺮ ﻭﺍﺣﺪﻫﺎ ﺩﺭ ﺯﻣﻴﻨﻪ ﺗﺨﺼﺼﻲ ﺩﺭﭼﺎﺭﭼﻮﺏ ﺍﻟﺰﺍﻣﺎﺕ‬ ‫‪.٢٣‬‬
‫ﺳﺎﺯﻣﺎﻥ‪.‬‬
‫ﮔﺮﺩﺁﻭﺭﻱ‪ ،‬ﺩﺳﺘﻪﺑﻨﺪﻱ‪ ،‬ﺟﻤﻊﺑﻨﺪﻱ ﻭ ﻣﺪﻭﻥ ﻧﻤﻮﺩﻥ ﺍﺳﻨﺎﺩ‪ ،‬ﺗﺠﺮﺑﻴﺎﺕ‪ ،‬ﺩﺍﻧﺶ ﺣﺎﺻﻠﻪ ﻭ ﺩﺭﺱﻫﺎﻱ ﺁﻣﻮﺧﺘﻪ ﻭ ﺍﻳﺠﺎﺩ ﺣﺎﻓﻈﻪ‬ ‫‪.٢٤‬‬
‫ﺳﺎﺯﻣﺎﻧﻲ ﺩﺭ ﺣﻮﺯﻩ ﻣﺮﺑﻮﻃﻪ ﻭ ﺍﻧﺠﺎﻡ ﺍﻗﺪﺍﻣﺎﺕ ﻣﻘﺘﻀﻲ ﺟﻬﺖ ﺟﺎﺭﻱ ﺳﺎﺯﻱ ﺩﺍﻧﺶ ﺩﺭ ﺳﺎﺯﻣﺎﻥ‪.‬‬
‫ﺙ‪ .‬ﺭﻫﺒﺮﻱ‪:‬‬
‫ﺭﺍﻫﺒﺮﻱ ﻭ ﻫﺪﺍﻳﺖ ﻣﺠﻤﻮﻋﻪ ﺗﺤﺖ ﻣﺪﻳﺮﻳﺖ ﺩﺭ ﺍﻧﺠﺎﻡ ﻭ ﺑﻬﺒﻮﺩ ﻓﻌﺎﻟﻴﺖﻫﺎﻱ ﻣﺮﺑﻮﻃﻪ‪.‬‬ ‫‪.٢٥‬‬
‫ﺍﺗﺨﺎﺫ ﻭ ﺍﺑﻼﻍ ﺗﺼﻤﻴﻢ ﺑﺮﺍﻱ ﺍﻗﺪﺍﻣﺎﺕ ﺍﺻﻼﺣﻲ ﻭ ﭘﻴﺸﮕﻴﺮﺍﻧﻪ ﺩﺭ ﻣﺠﻤﻮﻋﻪ ﺗﺤﺖ ﻣﺪﻳﺮﻳﺖ ﺩﺭ ﭼﺎﺭﭼﻮﺏ ﺍﻟﺰﺍﻣﺎﺕ ﺳﺎﺯﻣﺎﻥ‪.‬‬ ‫‪.٢٦‬‬
‫ﺭﺍﻫﺒﺮﻱ ﺑﻬﺒﻮﺩ ﺳﻴﺴﺘﻢﻫﺎ‪ ،‬ﺳﺎﺧﺘﺎﺭ‪ ،‬ﺯﻳﺮﺳﺎﺧﺖﻫﺎ ﻭ ﺭﻭﺵﻫﺎﻱ ﮐﺎﺭﻱ ﺩﺭ ﺣﻮﺯﻩ ﻭﺍﺣﺪ‪.‬‬ ‫‪.٢٧‬‬
‫ﺍﺟﺮﺍﻱ ﻧﻈﺎﻡ ﺍﻧﮕﻴﺰﺷﻲ ﺩﺭ ﻣﺠﻤﻮﻋﻪ ﺗﺤﺖ ﻣﺪﻳﺮﻳﺖ ﺑﺎ ﺍﺧﺬ ﺗﺎﻳﻴﺪﺍﺕ ﻻﺯﻡ‪.‬‬ ‫‪.٢٨‬‬
‫ﺗﻮﺳﻌﻪ ﺗﻮﺍﻥ ﻭﻇﺮﻓﻴﺖ ﺳﺎﺯﻣﺎﻥ ﺩﺭ ﺣﻮﺯﻩ ﻣﺎﻣﻮﺭﻳﺖ ﻭﺍﺣﺪ‪.‬‬ ‫‪.٢٩‬‬
‫ﺝ ‪ .‬ﭘﺎﻳﺶ ﻭ ﻛﻨﺘﺮﻝ‪:‬‬
‫ﺍﺭﺋﻪ ﮔﺰﺍﺭﺵ ﭘﻴﺸﺮﻓﺖ ﺍﻗﺪﺍﻣﺎﺕ ﺍﺳﺘﺮﺍﺗﮋﻳﻚ ﻭ ﻣﻴﺰﺍﻥ ﺩﺳﺘﻴﺎﺑﻲ ﺑﻪ ﺍﻫﺪﺍﻑ ﺍﺳﺘﺮﺍﺗﮋﻳﻚ )ﻣﻄﺎﺑﻖ ﺳـﺎﺧﺘﺎﺭﻫﺎﻱ ﺍﺭﺍﺋـﻪ ﺷـﺪﻩ ﺗﻮﺳـﻂ‬ ‫‪.٣٠‬‬
‫ﻣﻌﺎﻭﻧﺖ ﺑﺮﻧﺎﻣﻪﺭﻳﺰﻱ ﻭ ﺗﻌﺎﻟﻲ ﺳﺎﺯﻣﺎﻧﻲ(‪.‬‬
‫ﺍﺭﺍﺋﻪ ﮔﺰﺍﺭﺵ ﭘﻴﺸﺮﻓﺖ ﺍﻗﺪﺍﻣﺎﺕ ﺑﻬﺒﻮﺩ ﻭ ﻣﻴﺰﺍﻥ ﺩﺳﺘﻴﺎﺑﻲ ﺑﻪ ﺍﻫﺪﺍﻑ ﻋﻤﻠﻴﺎﺗﻲ ﻭﺍﺣـﺪ )ﻣﻄـﺎﺑﻖ ﺳـﺎﺧﺘﺎﺭﻫﺎﻱ ﺍﺭﺍﺋـﻪ ﺷـﺪﻩ ﺗﻮﺳـﻂ‬ ‫‪.٣١‬‬
‫ﻣﻌﺎﻭﻧﺖ ﺑﺮﻧﺎﻣﻪﺭﻳﺰﻱ ﻭ ﺗﻌﺎﻟﻲ ﺳﺎﺯﻣﺎﻧﻲ(‪.‬‬
‫ﻣﻘﺎﻳﺴﻪ ﻧﺘﺎﻳﺞ ﻋﻤﻠﻜﺮﺩ ﺑﺎ ﺑﺮﻧﺎﻣﻪﻫﺎﻱ ﻣﺼﻮﺏ ﻭ ﺭﻳﺸﻪﻳﺎﺑﻲ ﻋﻠﻞ ﺍﻧﺤﺮﺍﻑ ﺍﺯ ﺑﺮﻧﺎﻣﻪ‪.‬‬ ‫‪.٣٢‬‬
‫ﺍﺭﺍﺋﻪ ﮔﺰﺍﺭﺵﻫﺎﻱ ﺗﺤﻠﻴﻠﻲ ﺩﻭﺭﻩﺍﻱ ﺍﺯ ﻓﻌﺎﻟﻴﺖﻫﺎ ﻭ ﻋﻤﻠﻜﺮﺩ ﻣﺠﻤﻮﻋﻪ ﺗﺤﺖ ﻣﺪﻳﺮﻳﺖ ﺑﻪ ﻣﻘﺎﻡ ﻣﺎﻓﻮﻕ‪.‬‬ ‫‪.٣٣‬‬

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