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Communication.
Published by Daisy Roxanne Holt Modified over 6 years ago
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1 Communication
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4 Purposes of Communication
Socialize
Build and strengthen relationships
Exchange information or knowledge 9
Persuade or motivate
Resolve problems
Share feelings
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5 Methods of Communication
Personal Contact
Telephone (Land line)
Cell Phone
Fax
Video Messaging/Conferencing
Texting
Instant Messaging
Voice Mail
Written letter
7 Verbal Communication
Listening – tone of voice
Reading – checking work
Speaking – tone of voice
Writing – may be misunderstood; allows for reflection
8 Non-Verbal Communication
Body language - gestures, nodding, handshake, eye contact
Personal space – may be too close for comfort
Silence – mainly means agreement but can mean disagreement
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10 Beware…
Angry or defensive listeners may read an unintended meaning into what is being said
“Close-minded” listeners may only hear what they want to hear and misinterpret the
message 9
12 We-Messages
Improve communication
Are non-threatening
Generate positive responses
Define a problem of mutual concern to all involved and give equal responsibility
13 You-Messages
Blame, judge, or accuse another person of an action
Easy to use when you are mad or hurt
Give challenging or even threatening messages
Usually close communication channels
15 Passive Listening
Don’t listen
Offer NO feedback
Give impression you are uninterested
Discourage further communication
Show that you are more interested in your own thoughts
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16 Feedback Purposes
Clarify
Encourage speaker to continue We think you have liked this presentation. If you wish to
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Paraphrase what the other person has said
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17 Improve Communication
Use I/We messages
Choose good time to communicate 9
Build trust
Use understandable language
Be attentive Cancel Download
Be interested
Be patient
Focus on message
Be aware of multiple meanings
Pay attention to tone
Be aware of body language
Be empathetic (put yourself in other’s shoes)
Accept that people have different opinions and/or ideas
Give feedback
Use repetition
Understand people communicate differently
Know when to drop it
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