Group 1

Job description &

Job specification
Store staff
Our Members
Nguyen Huynh Duc
31201028913
Nguyen Bao Chau Anh
31201029106
Truong My Hanh
31201029121
Doan Thi Minh Thu
31201028854
Truong Thi Quynh Nhu
31201028737
Phan Thanh Trà
31201029014
Doan Vu Hao
31201028653
 Table of contents
1. Introduction 3. Job Description
a. SM Entertainment Group a. Purposes
b. SMTOWN &STORE b. Duties

2. Workflow Analysis 4. Job Specification

a. Observation a. Educational qualifications
b. Interview b. Physical and others
 Introduction
SM Entertainment Group
SM Entertainment, founded in 1995 by Head Producer Lee

Soo Man, is the first company in the industry to introduce

systematic casting, training, producing, and management

systems

SMTOWN &STORE
The official SM entertainment merchandise shop where we

sell exclusive SM Artists' music albums, photos and goods as

well as various beauty, fashion, lifestyle products related to

all celebrities
Located in 101 Ton Dat Tien, District 7, Ho Chi MInh city
2 main business: SMTown Store and SMTown Cafe
 Workflow Analysis
Observation Interview
 Where
Floor 4, Crescent Mall
101 Ton Dat Tien, District 7, HCMC
Observation

When
3 PM - 8 PM: Thu 9th June, 2022
10 AM - 3 PM: Fri 10th June, 2022
5 PM - 10 PM: Sar 11th June, 2022

Result
Input Process Output
OUTPUTS

Merchandise

Beverage
Merchandise
Music products (DVD, CD, etc)
Stationary (Note, pen, toy, etc)
Fashion products (Clothes, jewelry, etc)
Concert goods, etc.

Beverage
Beverage
SM TOWN Cupcake
Icecream
& CAFE
PROCESS

Merchandise

Beverage
 MERCHANDISE
get in

If any payment happens

Cashier: Input the numbers of customer Collect money
Arrange products and
consulting for customers
Help Cashier
pens
t hap packaging products
ymen
ny pa
If a
Customer service staff

Clean the table and cup of

drink (if any)

leave
BEVERAGE
get in SM TOWN
& CAFE

Payment Give the order

Cashier: Take order Collect money Barista

When Barista made Comes and helps Barista

drinking

Cashier: Call customers to

Making the order
receive their drinking Give the finished drinking
to Cashier

leave Cleaning
INPUTS

Merchandise

Beverage
Merchandise Equipment
Music products (DVD, CD,...), beauty products, Point of Sale system (POS), security system
stationary (Note, pen, toy,...), fashion products (cameras and burglar alarms), retail display
(Clothes, jewellery,...), concert goods,... (shelving, racks, hangers), storage,...

Merchandise
Requirements
Have a great understanding of the products, good
communication and customer care skills, proficiency
in using computers, and basic accounting skills.
Raw Equipment
Point of sale system, security system (cameras
materials and burglar alarms), refrigerators and freezers,
automatic coffee makers, industrial blenders,
Coffee beans, sugar, milk & creamer, water, Containers, pumps, and storage,...
straws and stirrers, paper tissue, cake
boxes, paper bags,...

Beverage
Requirements
Have barista ability, good communication skills & SM TOWN
customer care skills, proficiency in using computers,
and basic accounting skills. & CAFE
 Who
Ms. Thien Kim
Interview

Store staff of SMTOWN &STORE

When
3 PM - 4 PM: Fri 10th June, 202
 Shift Skills &

Attitudes
For part-time: For barista counter:
RESULTS

5 hour per shift Communication

Minimum 4 working days per week Use of basic beverage dispensers
For full-time: For merchandises counter:
8 hour per shift Communication
Minimum 6 working days per week MDs sorting & arrangement skill

Requirements
Acknowledge SM Entertainment, also its artist
Fluent in English (Korean can be accepted)
Self-discipline
 Manager

Cashiers Barista Customer service staff

Organizational

structure
Job Description
Purpose Duties
Job Title:
Store staff
Position Type :
Full-time/ Part-time Job
Purpose:
In charge of preparing drinks as well as assisting
and supporting clients.

Provide information about the business's items for

sale

Display, arrange merchandise and keep the retail

environment clean.
Job Title:
Store staff
Duties:
Prepare beverages, fill up, clean up and refill the
stock at the end of the day

Sales, billing, and setting up tables and chairs for

customers to relax and drink.

Clean and sanitize the shop at all times.

Job Specification
Educational Physical and
Qualifications Others
Education
High School Certificate or equivalent

Physical
and Others
Ability to handle transactions accurately
and responsibly.
Basic math and computer skills.
Ability to couteous approach to resolving
complaints.
Good communication skills.
Good arrangement skills
Physical
and Others
Ability to use English at an intermediate
level (Korean is a plus!)
Have a good understanding of SM
Entertainment (artists, etc.)
Good health condition.
Barista skill is a plus!
 THANK YOU!
For staying until the end