Codigos 5700

ELECTRICAL SYSTEM
Event Codes
Event Codes • If replacing Access 5, calibrate ECR4 (CALIBRA-

TION MENUS / C4.1) on lift trucks equipped with
electronic power steering.
Access 1 2 3® Modules Overview
Access 1: Display Module (DM) Access 1
Access 2: Hydraulic Control Module (HCM)
Access 3™: Traction Control Module (TCM)
Access 4: Vehicle Control Module (VCM)
Access 5: Steer Control Module (SCM)
Access 7: Accessory Control Module (ACM)
Access 8: Accessory Hydraulic Module (ADM)
CAUTION
Access modules can be damaged

Do not turn on the lift truck with a control connector dis- Enhanced Display
connected.
 Connecting or disconnecting connectors while
there is power to the module can cause damage.
 Do not disconnect or connect any control connec-
tors while lift truck is turned on.
Calibration
When replacing an Access 1 2 3® module or updating
Access 1 2 3® software, the lift truck must be
calibrated. The items that follow are the necessary
calibrations:
• If replacing Access 1, calibrate the steer sensor
feedback (RPS1) on lift trucks equipped with elec- Enhanced Display with CDM
tronic power steering (CALIBRATION MENU /
C4.1).
Fig. 1 (21865-01)
• If replacing Access 3™, calibrate the tilt sensor
feedback (POT4) on lift trucks equipped with Tilt
1 Message Display
Position Assist (CALIBRATION MENU / C2.6).
2 Enter Key
• If replacing Access 4, calibrate the components
3 Navigation Arrows - Up, Down, Left, and Right
that follow:
4 Capacity Data Monitor (DCM) (Optional)
– POT1, POT2, and POT3 (CALIBRATION
MENUS / C1.1, C1.2, and C1.3)
Access 1 2 3® Module Locations
– ECR2 (CALIBRATION MENUS / C2.1)
The figures that follow shows the location of the
– LS (CALIBRATION MENUS / C2.2) Access 1 2 3® modules.
– PVL (CALIBRATION MENUS / C2.3)
– PVA (CALIBRATION MENUS / C2.4)
– Accelerometer (CALIBRATION MENUS / C2.5)
– RPS1 (CALIBRATION MENU / C2.8) on lift
trucks with electronic power steering.
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Event Codes
Fig. 2 (26567)
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ELECTRICAL SYSTEM
Event Codes
Fig. 3 (21866)
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ELECTRICAL SYSTEM
Event Codes
Symbols Symbol Definitions

See the Symbol Definitions table as an aid for event
code troubleshooting. Symbol Definition
≈ is approximately
Symbol Definitions Static Return to Off (SRO) Messages

Symbol Definition During lift truck operation, messages can occur to tell
the operator of the lift truck condition. After correcting
= is equal to the condition that causes the message, the condition is
≠ is not equal to removed. See the SRO Messages table for messages
seen on Access 1.
< less than
≤ is equal to or less than
> more than
≥ is equal to or more than
SRO Messages
Display Description
NO BATTERY RETAINER The battery retainer switch is open. Make sure that the battery retainer is in-
stalled correctly.
CYCLE FOOT PEDALS Release and then apply the foot pedals.
ENTRY BAR Apply and then release the entry bar.
LEFT PEDAL Release and then apply the left foot pedal.
RIGHT PEDAL Release and then apply the right foot pedal.
REDUCE TRAVEL SPEED The travel speed is too high for the lift truck and the load. Decrease the lift truck
travel speed.
LOW BATTERY LIFT CUTOUT The battery charge is low. Charge the battery.
CHAIN SLACK The lift truck senses slack in the chain. Raise the mast to tighten the chain.
UNATTENDED MOVEMENT The lift truck moved without an operator present.
CUTOUT, USE OVERRIDE The mast is at the height cutout. Use the override switch to raise the mast higher
than the height cutout.
HEIGHT CUTOUT STOP The mast is at the height cutout. The mast cannot go higher than the height
cutout. Lower the mast below the cutout.
CENTER HAND CONTROL The multi-task control handle is not in the center. If the multi-task control handle
is in the center when this message occurs, then do the calibration steps in CAL-
IBRATION MENU/C1.
TRAVEL OVERTEMP The temperature of the traction motor (M1) is too high. Turn off the lift truck. Let
the M1 cool.
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Event Codes
SRO Messages
Display Description
LIFT OVERTEMP The temperature of the hydraulic pump motor (M2) is too high. Turn off the lift
truck. Let M2 cool.
CENTER PEDAL Release and then apply the center foot pedal.
STEER OVERTEMP The temperature of the steer motor (M5) is too high. Turn off the lift truck. Let
M5 cool.
Access 3™ OVERTEMP The temperature of Access 3™ is too high. Turn off the lift truck. Let Access 3™
cool.
ACCESS 2 OVERTEMP The temperature of Access 2 is too high. Turn off the lift truck. Let Access 2
cool.
ACCESS 5 OVERTEMP The temperature of Access 5 is too high. Turn off the lift truck. Let Access 5
cool.
ACCESS 8 MODULE OVER The temperature of Access 8 is too high. Turn off the lift truck. Let Access 8
TEMPERATURE cool.
ACCESSORY MOTOR OVER The temperature of the accessory motor is too high. Turn off the lift truck. Let
TEMPERATURE the accessory motor cool.
PM DUE, LIFT CUTOUT Do a PM on the lift truck. If the lift truck is not due for a PM, make sure that the
HOURS Menu H9 PM TIMER is set correctly.
CHECK LOAD The load is too heavy or is not distributed correctly. Correct the load condition.
PLEASE STAND BY Wait for the lift truck software to complete loading.
REMOTE MODE ACTIVE The remote mode is active.
REKEY ON LEVEL Move the lift truck to a level floor. Turn off the lift truck. Then turn on the lift truck.
EPS EWS The battery or fuel cell has a critical error that will result in the EPS cutting
power.
REFUELING The EPS detects a charger is connected to prevent the lift truck from driving
away during the refueling or charging operation. This message clears when the
refueling or charging operation is complete and the EPS is ready for normal
operation.
PARAMETERS MODIFIED The lift truck settings were changed.
WARM UP CYCLE ACTIVE The lift truck is warming up for express lower operation (1–3 min). The raise and
lower functions are disabled.
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Event Code 100
Event Code 100 nectors, and fuses. Make the necessary repairs
or replacements.
INVALID EVENT CODE FROM Access 3™ MODULE • If:The resistance > 60 Ω.
- NOT USED
– Then continue to Step 4.
All the lift truck functions are disabled.
The event code is not specified in the lift truck code. Step 4: The terminating resistors on the CAN bus are
Consult the factory. open. Keep the lift truck turned off. Disconnect CA204
and CA205 from the distribution panel. Measure the re-
sistance between TP7 and TP8.
Event Code 102
• If:The resistance > 120 Ω.
ACCESS 1 CAN INITIALIZATION ISSUE WITH – Then replace the distribution panel.
ACCESS 2
• If:The resistance = 120 Ω.
– Then replace Access 1.
Access 1 CAN bus communication with Access 2
stopped.
Step 1: Turn on the lift truck. Check the status of the
Access 1 and Access 2 indicator lights.
• If:The indicator lights are off.
– Then there is no battery negative to the modules.
This makes a load on the CAN bus and slows
communications. Correct the battery negative
problem.
• If:The indicator lights are on.
Step 2: Turn off the lift truck. Examine the CAN wires
and connections.
CAN HIGH: Check the wire continuity from Access 1
CA405-8 to the distribution panel CA205-1. Then
check the continuity from the distribution panel Fig. 4 (21785)
CA205-2 to Access 2 CA402-23.
CAN LOW: Check the wire continuity from Access 1
Event Code 103
check the wire continuity from the distribution panel ACCESS 1 CAN INITIALIZATION ISSUE WITH
from CA205-11 to Access 2 CA402-15. Access 3™
• If:There is damage to the wires, pins, or connec- All the lift truck functions are disabled.
tors.
Access 1 CAN bus communication with Access 3™
– Then make the necessary repairs or replace- stopped.
ments.
• If:There is no damage to the wires, pins, or connec- Access 1 and Access 3™ indicator lights.
tors.
Step 3: Keep the lift truck turned off. Measure the re- This makes a load on the CAN bus and slows
sistance on the distribution panel between CAN HIGH communications. Correct the battery negative
(TP7) and CAN LOW (TP8). problem.
 The correct resistance = 60 Ω. • If:The indicator lights are on.
• If:The resistance = 0 Ω. – Then continue to Step 2.
– Then there is a short circuit between CAN HIGH Step 2: Turn off the lift truck. Examine the CAN wires
and CAN LOW. Examine the related wires, con- and connections.
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Event Code 104

check the continuity from the distribution panel
CA205-3 to Access 3™ CA401-23.
check the wire continuity from the distribution panel
from CA205-10 to Access 3™ CA401-15.
• If:There is damage to the wires, pins, or connec-
tors.
– Then make the necessary repairs or replace-
ments.
• If:There is no damage to the wires, pins, or connec-
tors.
Step 3: Keep the lift truck turned off. Measure the re- Fig. 5 (21786)
sistance on the distribution panel between CAN HIGH
(TP7) and CAN LOW (TP8). Event Code 104
 The correct resistance = 60 Ω.
ACCESS 1 CAN INITIALIZATION ISSUE WITH
• If:The resistance = 0 Ω. ACCESS 4
– Then there is a short circuit between CAN HIGH All the lift truck functions are disabled.
and CAN LOW. Examine the related wires, con- Access 1 CAN bus communication with Access 4
nectors, and fuses. Make the necessary repairs stopped.
or replacements.
• If:The resistance > 60 Ω. Access 1 and Access 4 indicator lights.
– Then continue to Step 4. • If:The indicator lights are off.
Step 4: The terminating resistors on the CAN bus are – Then there is no battery negative to the modules.
open. Keep the lift truck turned off. Disconnect CA204 This makes a load on the CAN bus and slows
and CA205 from the distribution panel. Measure the re- communications. Correct the battery negative
sistance between TP7 and TP8. problem.
• If:The resistance > 120 Ω. • If:The indicator lights are on.
– Then replace the distribution panel. – Then continue to Step 2.
• If:The resistance = 120 Ω. Step 2: Turn off the lift truck. Examine the CAN wires
and connections.
from CA205-9 to Access 4 CA412-1.
tors.
ments.
tors.
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Event Code 105
– Then continue to Step 3. – Then there is no battery negative to the modules.

Step 3: Keep the lift truck turned off. Measure the re- This makes a load on the CAN bus and slows
sistance on the distribution panel between CAN HIGH communications. Correct the battery negative
(TP7) and CAN LOW (TP8). problem.
– Then there is a short circuit between CAN HIGH
and connections.
and CAN LOW. Examine the related wires, con-
nectors, and fuses. Make the necessary repairs CAN HIGH: Check the wire continuity from Access 1
or replacements. CA405-8 to the distribution panel CA205-1. Then
• If:The resistance > 60 Ω. CA205-6 to Access 5 CA651-23.
– Then continue to Step 4. CAN LOW: Check the wire continuity from Access 1
Step 4: The terminating resistors on the CAN bus are CA405-9 to the distribution panel CA205-12. Then
open. Keep the lift truck turned off. Disconnect CA204 check the wire continuity from the distribution panel
and CA205 from the distribution panel. Measure the re- from CA205-7 to Access 5 CA651-15.
sistance between TP7 and TP8. • If:There is damage to the wires, pins, or connec-
• If:The resistance > 120 Ω. tors.
– Then replace the distribution panel. – Then make the necessary repairs or replace-
ments.
– Then replace Access 1. tors.
Step 3: Keep the lift truck turned off. Measure the re-
(TP7) and CAN LOW (TP8).
nectors, and fuses. Make the necessary repairs
or replacements.
Step 4: The terminating resistors on the CAN bus are
open. Keep the lift truck turned off. Disconnect CA204
Fig. 6 (21787) and CA205 from the distribution panel. Measure the re-
Event Code 105 • If:The resistance > 120 Ω.
ACCESS 1 CAN INITIALIZATION ISSUE WITH – Then replace the distribution panel.
ACCESS 5 • If:The resistance = 120 Ω.
All the lift truck functions are disabled. – Then replace Access 1.
stopped.
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Event Code 106

tors.
sistance on the distribution panel between Access 7
CA837-1 and CA837-2.
or replacements.
• If:The resistance is not ≈ 60 Ω.
– Then find and correct the wire and connection
Fig. 7 (21788) problems between Access 7 and CA204 on the
distribution panel.
Event Code 106 • If:The resistance ≈ 60 Ω and the event continues.
ACCESS 1 CAN INITIALIZATION ERROR WITH – Then replace Access 7.

ACCESS 7 (ACM)
The lift truck decreases the performance of the raise,
lower, and traction functions. The accessory hydraulics
are disabled.
stopped.
problem.
and connections.
tors. Fig. 8 (24959)
ments.
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Event Code 107
Event Code 107 • If:The resistance is not ≈ 60 Ω.

ACCESS 1 CAN INITIALIZATION ERROR WITH problems between Access 8 and CA204 on the
ACCESS 8 (ADM) distribution panel.
The lift truck decreases the performance of the raise,
• If:The resistance ≈ 60 Ω and the event continues.
lower, and traction functions. The accessory hydraulics
are disabled. – Then replace Access 8.
stopped.
Step 1: Check for Event Code 108.
• If:The lift truck logged Event Code 108 with Event
Code 107.
– Then look for an open circuit in the CAN lines or
power supply through the mast cables.
This makes a load on the CAN bus and slows Fig. 9 (24960)
problem. Event Code 108
ACCESS 1 CAN INITIALIZATION ERROR WITH UP-
PER CAMERA MODULE1 (MAST)
All the lift truck functions are enabled.
and connections.
Access 1 CAN bus communication with CIM1 stopped.
CA405-8 to the distribution panel CA205-1. Then Step 1: Check for Event Code 107.
check the continuity from the distribution panel • If:The lift truck logged Event Code 107 with Event
CA204-4 to Access 8 PC422-5. Code 108.
CAN LOW: Check the wire continuity from Access 1 – Then look for an open circuit in the CAN lines or
CA405-9 to the distribution panel CA205-12. Then power supply through the mast cables.
check the wire continuity from the distribution panel Step 2: Turn on the lift truck. Check the status of the
from CA204-9 to Access 8 PC422-10. Access 1 and CIM1 (upper camera module) indicator
• If:There is damage to the wires, pins, or connec- lights.
tors. • If:The indicator lights are off.
– Then make the necessary repairs or replace- – Then there is no battery negative to the modules.
ments. This makes a load on the CAN bus and slows
• If:There is no damage to the wires, pins, or connec- communications. Correct the battery negative
tors. problem.
– Then continue to Step 4. • If:The indicator lights are on.
Step 4: Keep the lift truck turned off. Measure the re- – Then continue to Step 2.
sistance between Access 8 PC422-5 and PC422-10. Step 3: Turn off the lift truck. Examine the CAN wires
 The correct resistance = 60 Ω. and connections.
• If:The resistance = 0 Ω. CAN HIGH: Check the wire continuity from Access 1
CA204-5 to CIM1 CA842-5.
or replacements.
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Event Code 109

Event Code 109
check the wire continuity from the distribution panel ACCESS 1 CAN INITIALIZATION ERROR WITH-
from CA204-8 to CIM1 CA842-6. LOWER CAMERA MODULE2 (POWER UNIT)
• If:There is damage to the wires, pins, or connec- All the lift truck functions are enabled.
tors. Access 1 CAN bus communication with CIM2 stopped.
– Then make the necessary repairs or replace- Step 1: Check for Event Code 107.
ments.
• If:The lift truck logged Event Code 107 with Event
• If:There is no damage to the wires, pins, or connec- Code 109.
tors.
– Then look for an open circuit in the CAN lines or
– Then continue to Step 4. power supply through the mast cables.
Step 4: Keep the lift truck turned off. Measure the re- Step 2: Turn on the lift truck. Check the status of the
sistance between CIM1 CA842-5 and CA842-6. Access 1 and CIM2 (lower camera interface module)
 The correct resistance = 60 Ω. indicator lights.
• If:The resistance = 0 Ω. • If:The indicator lights are off.
– Then there is a short circuit between CAN HIGH – Then there is no battery negative to the modules.
and CAN LOW. Examine the related wires, con- This makes a load on the CAN bus and slows
nectors, and fuses. Make the necessary repairs communications. Correct the battery negative
or replacements. problem.
• If:The resistance is not ≈ 60 Ω. • If:The indicator lights are on.
problems between CIM1 and CA204 on the dis- Step 3: Turn off the lift truck. Examine the CAN wires
tribution panel. and connections.
• If:The resistance ≈ 60 Ω and the event continues. CAN HIGH: Check the wire continuity from Access 1
– Then replace CIM1. check the continuity from the distribution panel
CA204-3 to CIM2 CA895-5.
from CA204-10 to CIM2 CA895-6.
tors.
ments.
tors.
sistance between CIM2 CA895-5 and CA895-6.
Fig. 10 (24961) nectors, and fuses. Make the necessary repairs
or replacements.
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Event Code 111

problems between CIM2 and CA204 on the dis-
Event Code 114
tribution panel. ACCESS 4 SOFTWARE INCOMPATIBLE
• If:The resistance ≈ 60 Ω and the event continues. All the lift truck functions are disabled.
– Then replace CIM2. Step 1: Install the newest software into all lift truck
modules.
• If:Access 4 does not allow the new software to be
installed.
Event Code 115

ACCESS 5 SOFTWARE INCOMPATIBLE
Step 1: Install the newest software into all lift truck
modules.
Fig. 11 (24962) • If:Access 5 does not allow the new software to be
installed.
Event Code 111 – Then replace Access 5.
ACCESS 1 SOFTWARE INCOMPATIBLE

Event Code 116
Step 1: Install the newest software into all lift truck ACCESS 1 SOFTWARE INCOMPATIBLE WITH
modules. ACCESS 7
• If:Access 1 does not allow the new software to be All the lift truck functions are disabled.
installed. Access 1 checks for the correct software at Access 7
– Then replace Access 1. during start-up.
Event Code 112 modules.
• If:Access 7 does not allow the new software to be
ACCESS 2 SOFTWARE INCOMPATIBLE installed.
All the lift truck functions are disabled. – Then replace Access 7. Turn off the lift truck.
Step 1: Install the newest software into all lift truck Then turn on the lift truck. Monitor the event.
modules.
• If:Access 2 does not allow the new software to be Event Code 117
installed.
ACCESS 1 SOFTWARE INCOMPATIBLE WITH
ACCESS 2
Event Code 113 Access 1 checks for the correct software at Access 2
Access 3™ SOFTWARE INCOMPATIBLE during the lift truck start.
All the lift truck functions are disabled. Step 1: Install the newest software into all lift truck
modules.
modules. • If:Access 2 does not allow the new software to be
installed.
• If:Access 3™ does not allow the new software to be
installed. – Then replace Access 2. Turn off the lift truck.
Then turn on the lift truck. Monitor the event.
– Then replace Access 3™.
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Event Code 118
Event Code 118 Step 1: Turn on the lift truck. Check the status of the
Access 2 indicator lights.
ACCESS 1 SOFTWARE INCOMPATIBLE WITH • If: The Access 2 indicator lights are on and the
ACCESS 8 event code continues.
All the lift truck functions are disabled. – Then continue to Step 2.
Access 1 checks for the correct software at Access 8 • If: The Access 2 indicator lights are off.
during the lift truck start.
– Then examine and repair the power input to
Step 1: Install the newest software into all lift truck Access 2 at CA402-1 and battery negative.
modules.
• If:Access 8 does not allow the new software to be and connections.
installed.
Step 3: CAN HIGH: Check the wire continuity from
– Then replace Access 8. Turn off the lift truck. Access 1 CA405-8 to the distribution panel CA205-1.
Then turn on the lift truck. Monitor the event. Then check the continuity from the distribution panel
Event Code 119 Step 4: CAN LOW: Check the wire continuity from
Access 1 CA405-9 to the distribution panel CA205-12.
ACCESS 1 SOFTWARE INCOMPATIBLE WITH UP- Then check the wire continuity from the distribution
PER CAMERA INTERFACE MODULE1 (MAST) panel from CA205-11 to Access 2 CA402-15.
All the lift truck functions are enabled. • If: There is damage to the wires, pins, or connec-
Access 1 checks for the correct software at CIM1 tors.
during the lift truck start. – Then make the necessary repairs or replace-
Step 1: Install the newest software into all lift truck ments.
modules. • If: There is no damage to the wires, pins, or con-
• If:CIM1 does not allow the new software to be in- nectors.
stalled. – Then continue to Step 3.
– Then replace CIM1. Turn off the lift truck. Then Step 5: Keep the lift truck turned off. Measure the re-
turn on the lift truck. Monitor the event. sistance between CAN HIGH (TP&) and CAN LOW
(TP8) on the distribution panel.
Event Code 120 Step 6: The correct resistance = 60 Ω.
ACCESS 1 SOFTWARE INCOMPATIBLE WITH • If: The resistance = 0 Ω.
LOWER CAMERA INTERFACE MODULE1 (POWER – Then there is a short circuit between CAN HIGH
UNIT) and CAN LOW. Examine the related wires, con-
All the lift truck functions are enabled. nectors, and fuses. Make the necessary repairs
or replacements.
Access 1 checks for the correct software at CIM2
during the lift truck start. • If: The resistance > 60 Ω.
Step 1: Install the newest software into all lift truck – Then continue to Step 4.
modules. Step 7: The terminating resistors on the CAN bus are
• If:CIM2 does not allow the new software to be in- open. Keep the lift truck turned off. Disconnect CA204
stalled. and CA205 from the distribution panel. Measure the re-
– Then replace CIM2. Turn off the lift truck. Then
turn on the lift truck. Monitor the event. • If: The resistance > 120 Ω.
– Then replace the distribution panel.
Event Code 122 • If: The resistance = 120 Ω.
ACCESS 2 CAN ISSUE
stopped.
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Event Code 123
or replacements.
Fig. 12 (21789) sistance between TP7 and TP8.
Event Code 123 – Then replace the distribution panel.
Access 3™ CAN ISSUE • If:The resistance = 120 Ω.
All the lift truck functions are disabled. – Then replace Access 1.
Access 1 CAN bus communication with Access 3™
stopped.
• If:The Access 3™ indicator lights are on and the
event code continues.
• If:The Access 3™ indicator lights are off.
Access 3™ at CA401-1 and battery negative.
and connections.
check the continuity from the distribution panel Fig. 13 (21790)
CA205-3 to Access 3™ CA401-23.
Event Code 124
check the wire continuity from the distribution panel Access 4 CAN ISSUE
from CA205-10 to Access 3™ CA401-15.
tors.
stopped.
ments.
• If:The Access 4 indicator lights are on and the
tors.
event code continues.
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Event Code 125
• If:The Access 4 indicator lights are off.

Access 4 at CA410-1 and CA410-2.
and connections.
tors.
– Then make the necessary repairs or replace- Fig. 14 (21791)
ments.
• If:There is no damage to the wires, pins, or connec- Event Code 125
tors.
ACCESS 5 CAN ISSUE
sistance on the distribution panel between CAN HIGH Access 1 CAN bus communication with Access 5
(TP7) and CAN LOW (TP8). stopped.
 The correct resistance = 60 Ω. Step 1: Turn on the lift truck. Check the status of the
• If:The Access 5 indicator lights are on and the
– Then there is a short circuit between CAN HIGH event code continues.
and CAN LOW. Examine the related wires, con- – Then continue to Step 2.
or replacements. • If:The Access 5 indicator lights are off.
Access 5 at CA651-1 and Access 4 CA410-2.
– Then continue to Step 4. Step 2: Turn off the lift truck. Examine the CAN wires
Step 4: The terminating resistors on the CAN bus are and connections.
open. Keep the lift truck turned off. Disconnect CA204 CAN HIGH: Check the wire continuity from Access 1
and CA205 from the distribution panel. Measure the re- CA405-8 to the distribution panel CA205-1. Then
sistance between TP7 and TP8. check the continuity from the distribution panel
• If:The resistance > 120 Ω. CA205-6 to Access 5 CA651-23.
– Then replace the distribution panel. CAN LOW: Check the wire continuity from Access 1
– Then replace Access 1. from CA205-7 to Access 5 CA651-15.
tors.
ments.
tors.
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Event Code 131
Step 3: Keep the lift truck turned off. Measure the re- Step 2: Make sure that there is not a short circuit be-
sistance on the distribution panel between CAN HIGH tween the wires from Access 1 to positive.
(TP7) and CAN LOW (TP8). • If:There is a short circuit.
 The correct resistance = 60 Ω. – Then make the necessary repairs or replace-
• If:The resistance = 0 Ω. ments.
– Then there is a short circuit between CAN HIGH • If:There is no short circuit.
and CAN LOW. Examine the related wires, con- – Then replace Access 1.
or replacements.
• If:The resistance > 120 Ω. Fig. 16 (21793)
• If:The resistance = 120 Ω. Event Code 134
– Then replace Access 1. ACCESS 1 CAN ISSUE WITH ACCESS 4
stopped.
See Event Code 124.
Event Code 138

ACCESS 1 LOST CAN COMMUNICATION
Access 1 CAN bus communication stopped.
See Event Code 124.
Event Code 140

ACCESS 1 CAN ISSUE WITH ACCESS 2 (AC)
Fig. 15 (21792)
Event Code 131 Access 1 CAN bus communication with Access 2
stopped.
ACCESS 1 ALARM (ALM1) DRIVER SHORTED Step 1: Make sure that the setting for AC hydraulics
The Status Alarm (ALM1) is disabled. in FEATURES MENU / F3.7 is correct.
Step 1: Turn off the lift truck. Disconnect CA203-7 at • If: The settings or software are incorrect.
the distribution panel. Turn on the lift truck. – Then correct settings or install correct software.
• If:The event code stops. • If: Settings or software are correct.
– Then replace the distribution panel. – Then continue to Step 2.
• If:The event code continues. Step 2: Use UTILITIES MENUS / U1.3.1 and U1.3.2
– Then continue to Step 2. to make sure that the correct Access 2 module and
software are installed.
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Event Code 141
• If: The settings or software are incorrect. – Then follow the instructions in the V Force® bat-
– Then correct settings or install correct software. tery manufacturer manual or Event Code 104.
• If: Settings or software are correct. Step 2: Check the wires between CA646-1 and
CA646-2. Make sure that the wires are connected
properly.
• If: The wires are damaged or not connected prop-
Event Code 141 erly.
ACCESS 1 ZONE SELECT SWITCH (ZSS-A) OPEN – Then repair or replace the wires or connect
The raise function is disabled. CA646.
Step 1: Turn on the lift truck. Check for battery nega- • If: The wires and connections are good.
tive input at Access 1 CA405-1. – Then continue to step 3.
Step 3: Turn on the lift truck. Make sure that the FEA-
TURES MENUS are set correctly.
• If: The menu settings are not correct.
– Then change the menus to the correct settings.
• If: The menu settings are correct.
– Then continue to step 4.
Step 4: Turn off the battery then turn on the battery.
Fig. 17 (21794) Turn on the lift truck.
• If: The event code clears.
Event Code 142 – Then return the lift truck to service.
ACCESS 1 ZONE SWITCH SELECT (ZSS-A) ISSUE • If: The event code does not clear.
The raise function is disabled. – Then troubleshoot the battery by following the in-
Step 1: Check the wires to ZSS-A for a short circuit to structions in the V Force® battery manufacturer
battery positive. manual.
• If: There is no short circuit.
Fig. 18 (21794)
Event Code 161

ACCESS 4 CAN ERROR WITH EPS
Step 1: Turn off the lift truck. Check the resistance
between CA646-1 and CA646-2.
• If: The resistance = 60 Ω. If CA646 is open, the lift
truck side resistance should be 60 Ω and the bat-
tery side should read O/L.
• If: The resistance ≠ 60 Ω or O/L.
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Event Code 162
– Then follow the instructions in the V Force® bat-

Event Code 162 tery manufacturer manual or Event Code 104.
Step 2: Check the wires between CA646-1 and
ACCESS 4 LOST CAN COMMUNICATION WITH CA646-2. Make sure that the wires are connected
EPS properly.
Step 1: Turn off the lift truck. Check the resistance • If: The wires are damaged or not connected prop-
between the CA646-1 and CA646-2. erly.
• If: The resistance = 60 Ω. If CA646 is open, the lift – Then repair or replace the wires or connect
truck side resistance should be 60 Ω and the bat- CA646.
tery side should read O/L. • If: The wires and connections are good.
– Then continue to step 2. – Then continue to step 3.
• If: The resistance ≠ 60 Ω or O/L. Step 3: Turn on the lift truck. Make sure that the FEA-
– Then follow the instructions in the V Force® bat- TURES MENUS are set correctly.
tery manufacturer manual or Event Code 104. • If: The menu settings are not correct.
Step 2: Check the wires between CA646-1 and – Then change the menus to the correct settings.
CA646-2. Make sure that the wires are connected
properly. • If: The menu settings are correct.
• If: The wires are damaged or not connected prop- – Then continue to step 4.
erly. Step 4: Turn off the battery then turn on the battery.
– Then repair or replace the wires or connect Turn on the lift truck.
CA646. • If: The event code clears.
• If: The wires and connections are good. – Then return the lift truck to service.
– Then continue to step 3. • If: The event code does not clear.
Step 3: Turn on the lift truck. Make sure that the FEA- – Then troubleshoot the battery by following the in-
TURES MENUS are set correctly. structions in the V Force® battery manufacturer
• If: The menu settings are not correct. manual.
– Then change the menus to the correct settings.
• If: The menu settings are correct.
Event Code 164
– Then continue to step 4. EPS/LIFT TRUCK CONFIGURATION MISMATCH
Step 4: Turn off the battery then turn on the battery. The lift truck FEATURES are not configured correctly
Turn on the lift truck. for the EPS type and the level installed in the lift truck.
• If: The event code clears. The lift truck software is not compatible with the
V Force® lithium-ion battery software.
– Then return the lift truck to service.
Step 1: Use the FEATURES > F15 ELECTRICAL
• If: The event code does not clear.
POWER SOURCE > F15.1 TYPE and F15.2 LEVEL
– Then troubleshoot the battery by following the in- menus to configure the EPS type and level.
structions in the V Force® battery manufacturer
• If: The FEATURES are configured correctly.
manual.
Event Code 163 • If: The FEATURES are not configured correctly.
– Then configure the EPS type and level to match
ACCESS 1 COMMUNICATION ERROR WITH EPS the EPS installed in the lift truck. Turn off the lift
Step 1: Turn off the lift truck. Check the resistance truck then turn on the lift truck. If the event code
between the CA646-1 and CA646-2. is cleared, return the lift truck to service. If the
• If: The resistance = 60 Ω. If CA646 is open, the lift event code is not cleared, continue to step 2.
truck side resistance should be 60 Ω and the bat- Step 2: Download the latest software into the lift truck
tery side should read O/L. and correctly set up the FEATURES MENU.
– Then continue to step 2. • If: The event code is cleared.
• If: The resistance ≠ 60 Ω or O/L. – Then return the lift truck to service.
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Event Code 165
• If: The event code is not cleared. Event Code 168

Step 3: Download the latest software into the EWS EVENT
V Force® lithium-ion battery. The lift truck does not have power.
• If: The event code is cleared. Step 1: View the external display unit on the
V Force® lithium-ion battery.
– Then return the lift truck to service.
• If: The V Force® lithium-ion battery is on.
• If: The event code is not cleared.
– Then contact the Crown service department.
• If: The V Force® lithium-ion battery is not on.
Event Code 165 – Then turn the lithium-ion battery on. If the lithium-
ion battery turns on, continue to step 2. If the lith-
ACCESS 1 COMMUNICATION ERROR WITH EPS ium-ion battery does not turn on, then trouble-
Step 1: Turn off the lift truck. Check the resistance shoot the battery by following the instructions in
between CA646-1 and pin CA646-2. the V Force® battery manufacturer manual.
• If: The resistance = 60 Ω. If CA646 is open, the lift Step 2: View the fault indicator LED on the V Force®
truck side resistance should be 60 Ω and the bat- lithium-ion battery.
tery side should read O/L. • If: The fault indicator LED is flashing.
– Then continue to step 2. – Then troubleshoot the battery by following the in-
• If: The resistance ≠ 60 Ω or O/L. structions in the V Force® battery manufacturer
manual.
– Then follow the instructions in the V Force® bat-
tery manufacturer manual or Event Code 104. • If: The fault indicator LED is not flashing.
Step 2: Check the wires between CA646-1 and pin – Then continue to step 3.
CA646-2. Make sure that the wires are connected Step 3: View the battery state of charge LEDs on the
properly. V Force® lithium-ion battery.
• If: The wires are damaged or not connected prop- • If: The battery state of charge is greater than 0%.
erly. – Then continue to step 4.
– Then repair or replace the wires or connect • If: The battery state of charge is 0%.
CA646.
– Then charge the battery.
• If: The wires and connections are good.
Step 4: Make sure that the battery and the EPS har-
– Then continue to step 3. ness are properly connected.
Step 3: Turn off the battery then turn on the battery. • If: The battery and harness are properly connected.
Turn on the lift truck.
• If: The event code clears.
• If: The battery and harness are not properly con-
– Then return the lift truck to service. nected.
• If: The event code does not clear. – Then connect the battery and the EPS harness to
– Then troubleshoot the battery by following the in- the lift truck and continue to step 5.
structions in the V Force® battery manufacturer Step 5: Measure the voltage on CA646. Measure the
manual. voltage between CA646-4 (+) and the battery connec-
tor (-).
Event Code 167 • If: The voltage is 34–39 V.
EPS ERROR STATE LOGGED
• If: The voltage is not 34–39 V.
Note: Troubleshoot the battery by following the instruc-
– Then troubleshoot the battery by following the in-
tions in the V Force® battery manufacturer manual.
manual.
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Event Code 200
Step 6: Measure the voltage on CA646. Measure the • If: The voltage is not 34–39 V.
voltage between CA646-5 (+) and the battery connec- – Then repair or replace the wiring between K20-A
tor (-). and PC202-1.
• If: The voltage is 34–39 V. Step 13: Measure the voltage on the relay connector.
– Then continue to step 7. Measure the voltage between K20-7 (+) and K20-B (-).
• If: The voltage is not 34–39 V. • If: The voltage is 34–39 V.
– Then repair or replace the wires between CA645- – Then repair or replace the wiring between K20-7
4 and CA645-5 in the EWS harness. and CA401-14 on Access 3™.
Step 7: Measure the voltage on the (+) and (-) termi- • If: The voltage is not 34–39 V.
nals of the battery connector. – Then replace the K20 relay.
• If: The voltage is 34–39 V.
– Then continue to step 8. Event Code 200
• If: The voltage is not 34–39 V.
INVALID EVENT CODE FROM ACCESS 2 MODULE
– Then troubleshoot the battery by following the in- - NOT USED
manual. All the lift truck functions are disabled.
Step 8: Turn off the lift truck then turn on the lift truck. The event code is not specified in the lift truck code.
Consult the factory.
• If: The lift truck has power.
Event Code 201
• If: The lift truck does not have power.
– Then see the schematic diagram to troubleshoot ACCESS 1 CAN ISSUE WITH ACCESS 2
the FU1, KYS, and K1 relay startup circuit. All the lift truck functions are disabled.
Step 9: Check the event code history, is event code Access 1 CAN bus communication with Access 2
168 logged? stopped.
• If: Event Code 168 is logged. See Event Code 102.
• If: Event Code 168 is not logged. Event Code 205
– Then return the lift truck to service. ACCESS 4 CAN ISSUE WITH ACCESS 2
Step 10: Measure the voltage on the relay connector. All the lift truck functions are disabled.
Measure the voltage between K20-4 (+) and the bat- Access 2 CAN bus communication with Access 4
tery connector (-). stopped.
• If: The voltage is 34–39 V. Step 1: Turn on the lift truck. Check the status of the
– Then continue to step 11. Access 2 and Access 4 indicator lights.
• If: The voltage is not 34–39 V. • If:The indicator lights are off.
– Then replace FU25. – Then there is no battery negative to the modules.
Step 11: Measure the voltage on the relay connector. This makes a load on the CAN bus and slows
Measure the voltage between K20-4 (+) and K20-B (-). communications. Correct the battery negative
• If: The voltage is 34–39 V. problem.
– Then continue to step 12. • If:The indicator lights are on.
• If: The voltage is not 34–39 V. – Then continue to Step 2.
– Then repair or replace the wiring between K20-B Step 2: Turn off the lift truck. Examine the CAN wires
and PC202-3. and connections.
Step 12: Measure the voltage on the relay connector. CAN HIGH: Check the wire continuity from Access 4
Measure the voltage between K20-A (+) and K20-B (-). CA412-2 to the distribution panel CA205-4. Then
• If: The voltage is 34–39 V. CA205-2 to Access 2 CA402-23.
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Event Code 221

Event Code 221
check the wire continuity from the distribution panel AC HYDRAULIC SYSTEM CURRENT SENSOR
from CA205-11 to Access 2 CA402-15. The hydraulic system is disabled.
• If:There is damage to the wires, pins, or connec- Step 1: Turn on the lift truck. Measure the voltage at
tors. the Access 2 battery negative terminal and the
– Then make the necessary repairs or replace- Access 2 battery positive terminal.
ments.  The correct voltage = battery positive.
• If:There is no damage to the wires, pins, or connec- • If:The voltage < battery positive.
tors. – Then correct the voltage problem. See Event
– Then continue to Step 3. Code 222.
Step 3: Check the CAN communication lines. Keep • If:The voltage = battery positive.
the lift truck turned off. Measure the resistance on the – Then continue to Step 2.
distribution panel between CAN HIGH (TP7) and CAN
Step 2: Keep the lift truck turned on. Check the lift
LOW (TP8).
pump motor (M2) speed in ANALYZER MENU > A2.2.1
 The correct resistance = 60 Ω. against the M2 Target Speed in A2.2.2.
• If:The resistance = 0 Ω. • If:The motor speed is correct.
– Then there is a short circuit between CAN HIGH – Then replace Access 2.
nectors, and fuses. Then make the necessary re-
pairs or replacements.
and CA205 from the distribution panel. Measure the re- Fig. 20 (21797)
• If:The resistance > 120 Ω. Event Code 222
ACCESS 2 BATTERY VOLTAGE (BATTERY POSI-
• If:The resistance = 120 Ω. TIVE) LOW
– Then replace Access 4. The hydraulic system is disabled.
Note: If the lift truck logs Event Code 222 with Event
Code 256 or 356, then see Event Code 356 first.
Step 1: Turn on the lift truck. Measure the voltage at
the Access 2 battery negative terminal and the
Access 2 battery positive terminal.
 The correct voltage = battery positive.
• If:The voltage < battery positive.
– Then check to make sure that the battery has the
correct specifications for the lift truck and duty cy-
cle. Replace the battery as necessary.
• If:The battery is correct.
Step 2: Turn off the lift truck. Check the power ca-
bles, power cable connections, FU9, and ED1.
• If:The power cables, connections, FU9, and ED1
Fig. 19 (21795)
are correct.
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Event Code 223
– Then continue to Step 3. Note: If the lift truck logs Event Code 223 with Event
• If:The power cables, FU9, or ED1 are not correct. Code 256 or 356, then see Event Code 356 first.
– Then make repairs or replacements as neces- Step 1: Turn on the lift truck. Measure the voltage at
sary. the Access 2 battery negative terminal and the
Step 3: Check the battery charge and the individual
cell conditions.
• If:The voltage > battery positive.
• If:The battery condition is not satisfactory.
– Then make repairs or replacements as neces-
sary.
• If:The battery is correctly charged and has the cor-
• If:The voltage = battery positive.
rect specifications.
– Then check for the correct lift truck configuration
in FEATURES MENU > F3. Correct the lift truck
Step 4: Check for the correct lift truck configuration in configuration as necessary.
FEATURES MENU / F3.
• If:The lift truck configuration is correct.
– Then turn off the lift truck. Then turn on the lift
truck. Monitor the event code.
• If:The lift truck configuration is not correct.
– Then correct the lift truck configuration as neces-
sary.
Fig. 22 (21797)
Fig. 21 (21796)
Event Code 223

TIVE) HIGH
The hydraulic system is disabled.
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Event Code 224
• If:The Access 2 heatsink is clean.

Event Code 224 – Then continue to Step 2.
Step 2: Check the installation of Access 2.
ACCESS 2 INTERNAL TEMPERATURE LESS THAN
-25 °C (-13 °F) • If:Access 2 is loose.
The hydraulic system has decreased performance. – Then tighten the installation hardware.
The event code resets when the temperature increases • If:Access 2 is not loose.
to -23 °C (-9.4 °F) or warmer. – Then continue to Step 3.
Step 1: Check the air temperature of the environ- Step 3: Check the operation of FAN3. See the out-
ment. puts to FAN3 in ANALYZER MENU / A3.3.4. Do a test
• If:The lift truck was turned off and parked in an en- of FAN3 in A4.3.3.
vironment that has a temperature < -25 °C (-13 °F) • If:FAN3 does not operate correctly.
for an extended period of time. – Then correct the FAN3 operation problem.
– Then move the lift truck to an environment with a • If:FAN3 does operate correctly and Access 2 is hot.
temperature > -25 °C (-13 °F). When the tem- – Then check the power cable connections.
perature of Access 2 increases, turn on the lift
truck.
• If:The temperature of the environment is > -25 °C
(-13 °F) and the event code continues.
Event Code 225

ACCESS 2 INTERNAL TEMPERATURE LESS THAN
-45 °C (-49 °F)
The hydraulic function is disabled.
The event code resets when the temperature increases
to -43 °C (-45 °F) or warmer.
Step 1: Determine the air temperature of the environ-
Fig. 23 (21798)
ment.
• If:The lift truck was turned off and parked in an en-
vironment that has a temperature < -45 °C (-49 °F)
Event Code 227
for an extended period of time. ACCESS 2 INTERNAL TEMPERATURE EXCEEDS
– Then move the lift truck to an environment with a 105 °C (221 °F)
temperature > -45 °C (-49 °F). When the tem- All the lift truck functions are enabled.
perature of Access 2 increases, turn on the lift See Event Code 226.
truck.
Event Code 226

ACCESS 2 INTERNAL TEMPERATURE EXCEEDS
85 °C (185 °F)
Step 1: Check the condition of Access 2.
• If:The Access 2 heatsink is dirty.
– Then use air to clean the heatsink.
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Event Code 228

Event Code 228 ments.
• If:There is no short circuit.
ACCESS 2 AC LIFT PUMP MOTOR (M2) TEMPERA- – Then proceed to Step 2.
TURE SENSOR (TS2) ABOVE RANGE 165 °C
(329 °F) Step 2: Keep the lift truck turned off. Check the wires
to ECR6 for a short circuit to the lift truck frame.
Measure the resistance from ECR6 CA613-2 and
Possible cause: CA613-1 to the lift truck frame.
• A heavy hydraulic duty cycle • If:There is a short circuit.
• High temperatures in the operation environment. – Then make the necessary repairs or replace-
Step 1: Check the M2 performance settings. ments.
• If:The settings are incorrect. • If:There is no short circuit.
– Then make corrections to the M2 settings. – Then proceed to Step 3.
• If:The settings are correct. Step 3: Keep the lift truck turned off. Check the wires
– Then continue to Step 2. to TS2 for an open.
Step 2: Turn off the lift truck. Check the wires to TS2 Measure the continuity of CA614-1 to CA402-16 and
and the M2 power cable connections. Blow off any dirt from CA614-2 CA402-4.
buildup from M2. • If:The resistance > 0 Ω.
• If:The wires and connections are correct and M2 is – Then make the necessary repairs or replace-
clean, but the event code continues. ments.
– Then check the battery condition. See Event
Code 222.
Fig. 25 (21799)
Fig. 24 (21799)
Event Code 230
Event Code 229 ACCESS 2 LIFT PUMP MOTOR ENCODER (ECR6)
COUNT ISSUE
ACCESS 2 LIFT PUMP MOTOR (M2) TEMPERA- The hydraulic system is disabled.
TURE SENSOR (TS2) OUT OF RANGE
The hydraulic system is disabled. Code 266, 267, or 277, then see Event Code 266, 267,
Step 1: Turn off the lift truck. Check the wires to TS2 or 277 first.
for a short circuit to the lift truck frame. Step 1: Turn off the lift truck. Then turn on the lift
Measure the resistance from CA614-1 and CA614-2 to truck.
the lift truck frame. • If:The lift truck logs Event Code 230 again.
 The correct resistance > 10 KΩ.
• If:There is a short circuit. Step 2: Turn off the lift truck. Check the continuity of
the wires from Access 2 CA402-5 to ECR6 CA613-3
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Event Code 231
(Channel A) and from CA402-6 to ECR6 CA613-4 – Then continue to Step 3.

(Channel B). Look for short circuits or broken wires. Step 3: Check the power cables and connections to
• If:There is damage to the wires or connectors. M2. Make the necessary repairs or replacements.
– Then make the necessary repairs or replace- • If:The motor connections and power cables are sat-
ments. isfactory.
• If:There is no damage to the wires or connectors. – Then continue to Step 6.
– Then continue to Step 3. Step 4: Keep the lift truck turned on. Measure the
Step 3: Turn on the lift truck. Measure the voltage to voltage to ECR6 at CA613-1 and CA613-2.
ECR6 at CA613-1 and CA613-2.  The correct voltage = 12 V.
 The correct voltage = 12 V. • If:The voltage = 12 V.
• If:The voltage = 12 V. – Then continue to Step 5.
– Then replace ECR6. If the event code continues, • If:The voltage ≠ 12 V.
then replace M2.
• If:The voltage ≠ 12 V. Step 5: Turn off the lift truck. Check the continuity of
– Then replace Access 2. the wires from CA402-5 to ECR6 CA613-3 (Channel A)
and from CA402-6 to ECR6 CA613-4 (Channel B).
Look for short circuits or broken wires.
• If:There is damage to the wires or connectors.
ments.
• If:There is no damage to the wires or connectors.
– Then replace ECR6.
Step 6: Measure the voltage at CA402-3 and
CA402-4.
 The correct voltage = 12 V.
• If:The voltage ≠ 12 V.
Fig. 26 (21799) – Then replace Access 2.
Event Code 231

ACCESS 2 LIFT PUMP MOTOR (M2) STALL DE-
TECTED
Step 1: Turn on the lift truck. Use ANALYZER MENU
> A2.2.1.1 to compare the M2 speed against the M2
target speed in A2.2.2.
• If:The M2 speed = 0 rpm, but the target speed is >
0 rpm.
• If:The M2 speed ≠ 0 rpm.
Fig. 27 (23826)
Step 2: Keep the lift truck turned on. Look at the lift
pump motor (M2) to make sure that it turns. Event Code 232
• If:M2 turns correctly. ACCESS 2 LIFT PUMP MOTOR (M2) ROTATION
– Then make sure that ECR6 is tight on the motor MORE THAN 5500 rpm
shaft. If ECR6 is tight, then continue to Step 4. The hydraulic system is disabled.
• If:M2 does not turn.
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Event Code 233
Step 1: Turn off the lift truck. Turn off the lift truck. See Event Code 222.
Check the continuity of the wires from Access 2
CA402-5 to ECR6 CA613-3 (Channel A) and from
CA402-6 to ECR6 CA613-4 (Channel B). Look for short
circuits or broken wires.
ments.
Step 2: Keep the lift truck turned on. Measure the
voltage to ECR6 at CA613-1 and CA613-2.
• If:The voltage = 12 V.
– Then find the cause of the power loss. Make the
necessary repairs or replacements.
Step 3: Use ANALYZER MENU / A2.2.1 to monitor
the M2 speed.
 The correct speed 0–5500 rpm.
• If:The speed > 5500 rpm. Fig. 29 (21796)
– Then replace the Access 2.
• If:The speed is correct (0–3500 rpm). Event Code 234
Step 4: Monitor the event code. TIVE) VERY LOW
• If:The event code continues. The hydraulic system is disabled.
– Then replace M2. Note: If the lift truck logs Event Code 233 with Event
See Event Code 222.
Fig. 28 (21799)
Event Code 233

ACCESS 2 BATTERY VOLTAGE BELOW RANGE
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Event Code 235

the Access 2 battery negative terminal and the
Step 2: The correct voltage = battery positive.
• If: The voltage < battery positive.
• If: The power cables, connections, FU9, and ED1
are correct.
• If: The power cables, FU9, or ED1 are not correct.
sary.
cell conditions.
• If: The battery condition is not satisfactory.
sary.
• If: The battery is correctly charged and has the cor-
Fig. 30 (21796) rect specifications.
Event Code 235 Step 5: Install a battery that is good. Monitor for
Event Code 237.
ACCESS 2 BATTERY VOLTAGE ABOVE RANGE
See Event Code 223.
Event Code 236

ACCESS 2 BATTERY VOLTAGE (BATTERY POSI- Fig. 31 (21797)
TIVE) VERY HIGH
The hydraulic system is disabled. Event Code 238
Note: If the lift truck logs Event Code 236 with Event ACCESS 2 BATTERY VOLTAGE (BATTERY POSI-
Code 236 or 356, then see Event Code 356 first. TIVE) UNDER VOLTAGE
See Event Code 223. The hydraulic system is disabled.
Step 1: Check to make sure that the battery has the
Event Code 237 correct specifications for the lift truck and duty cycle.
ACCESS 2 BATTERY VOLTAGE (BATTERY POSI- • If:The battery is correct.
TIVE) FLUCTUATING – Then continue to Step 2.
The hydraulic system is disabled. • If:The battery is not correct.
The battery voltage decreases too much when it is – Then replace the battery as necessary.
under load. Step 2: Check the battery charge and the individual
cell conditions.
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Event Code 239

sary.
Event Code 240 Through 244
• If:The battery is correctly charged and has the cor- ACCESS 2 GENERAL PURPOSE COIL DRIVER
rect specifications. OVERCURRENT
– Then continue to Step 3. The event code is not specified in the lift truck code.
Step 3: Check for the correct lift truck configuration in
FEATURES MENU / F3.
• If:The lift truck configuration is correct. Event Code 245 Through 249
– Then continue to Step 4. ACCESS 2 GENERAL PURPOSE COIL DRIVER
• If:The lift truck configuration is not correct. OPEN CURRENT
– Then correct the lift truck configuration as neces- The event code is not specified in the lift truck code.
sary. Consult the factory.
Access 2 CA402-1 and battery negative. The correct Event Code 250 Through 254
voltage = battery positive.
ACCESS 2 GENERAL PURPOSE COIL DRIVER
• If:The voltage > 0 V, but much < battery positive.
SHORTED
The event code is not specified in the lift truck code.
• If:The voltage = battery positive. Consult the factory.
– Then check the wires from CA201-7 to CA402-1.
Make the necessary repairs or replacements.
Event Code 255
voltage at the distribution panel CA201-7 and Access 2 ACCESS 2 PWM DRIVER OVER VOLTAGE
battery negative. All the lift truck functions are disabled.
• If:The voltage > 0 V, but much < battery positive. Step 1: Turn on the lift truck. Measure the voltage on
– Then check the condition of the distribution the distribution panel at CA201-7 and TP1.
panel. Replace the distribution panel as neces- Step 2: The correct voltage = battery positive.
sary.
• If: The voltage = 0 V.
– Then check FU1 for an open circuit. Replace FU1
as necessary.
• If: The voltage = battery positive.
voltage at Access 2 CA402-1 and the distribution panel
TP1.
Step 4: The correct voltage = battery positive.
Fig. 32 (21800) • If: The voltage = 0 V.
– Then repair or replace wire between CA402-1
Event Code 239 and CA201-7.
ACCESS 2 BATTERY VOLTAGE(BATTERY POSI- • If: The voltage = battery positive.
TIVE) OVER VOLTAGE – Then replace Access 2.
The steer, traction, and hydraulic functions are
disabled.
See Event Code 238.
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Event Code 256
• If:The configuration is not correct.

– Then correct the lift truck configuration.
Step 3: Turn on the lift truck. Operate the operator
presence pedal, then release it. Measure the voltage at
the Access 2 battery negative and battery positive ter-
minals. The correct voltage = battery positive.
– Then check the power cables and connections to
Access 2. Do not apply too much torque to the
power cable connections.
voltage at Access 2 CA402-1 and battery negative.
Fig. 33 (21801)
Check the positive wires to the distribution panel.
ACCESS 2 DETECTED OPEN ED CIRCUIT Step 5: Keep the lift truck turned on. Measure the
All the lift truck functions are disabled. voltage at the distribution panel CA201-7 and Access 2
battery negative.
See Event Code 356.
Event Code 257 – Then check the wires and connections between
CA201-7 and CA402-1. Then make the neces-
ACCESS 2 DETECTED ED CONTACTOR TIPS sary repairs or replacements.
SHORTED
See Event Code 356.
Event Code 258

ACCESS 2 PRE-CHARGE POWER LIMIT OUT OF
RANGE
All the lift truck functions are disabled. Fig. 34 (23827)
The power limit of the pre-charge resistor internal to A2
has been exceeded. Event Code 259
Step 1: Check the battery condition.
ACCESS 2 PRE-CHARGE TIME LIMIT EXCEEDED
See Event Code 258.
• If:Battery does not have the correct voltage or is not Event Code 260
correctly charged.
– Then correct the battery problem. ACCESS 2 PRE-CHARGE ELECTRICAL ERROR
Step 2: Check for the correct lift truck configuration All the lift truck functions are disabled.
and lift truck model in FEATURES MENU / F3.1. There is a resistive load on the ED bus during pre-
• If:The configuration is correct. charge.
– Then continue to Step 3. Possible cause:
• A driver with a short circuit.
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Event Code 261
Step 1: Check the battery condition. Event Code 267: Access 2 12 V Power Supply for
• If:The battery is correctly charged and has the cor- ECR6 Out of Range (Low)
rect specifications. Step 1: Turn on the lift truck. Measure the voltage at
– Then continue to Step 2. Access 2 CA402-3 and the distribution panel TP1.
• If:Battery does not have the correct voltage or is not
correctly charged. • If:The voltage = 0 V.
– Then correct the battery problem. – Then replace Access 2.
Step 2: Check for the correct lift truck configuration • If:The voltage ≈ 12 V and the event code contin-
and lift truck model in FEATURES MENU / F3.1. ues.
• If:The configuration is correct. – Then continue to Step 2.
– Then continue to Step 3. Step 2: Turn off the lift truck. Disconnect the wire
• If:The configuration is not correct. from Access 2 CA402-3. Turn on the lift truck. Measure
the voltage at Access 2 CA402-3 and the distribution
– Then correct the lift truck configuration.
panel TP1.
Step 3: Check for other event codes logged with
Event Code 260.
• If:No other event codes logged.
– Then replace Access 2. • If:The voltage is not ≈ 12 V and the event code
continues.
ACCESS 2 ISSUE
Step 1: If it is possible, calibrate Access 2. Then
make sure that all the lift truck functions are correct.
• If:The event code continues.
Event Code 264 and 265

ACCESS 2 INTERNAL 5 V SUPPLY OUT OF RANGE
Event Code 264: Access 2 Internal 5 V Supply Out of
Range (High)
Event Code 265: Access 2 Internal 5 V Supply Out of
Range (Low)
Step 1: Turn off the lift truck. Then turn on the lift Fig. 35 (21803)
truck.
• If:The event code continues. Event Code 268 and 269
– Then replace Access 2. ACCESS 2 INTERNAL 15 V POWER SUPPLY OUT
OF RANGE
Event Code 266 and 267 All the lift truck functions are disabled.
ACCESS 2 12 V POWER SUPPLY FOR ECR6 OUT Event Code 268: Access 2 Internal 15 V Power Supply
OF RANGE Out of Range (High)
All the lift truck functions are disabled. Event Code 269: Access 2 Internal 15 V Power Supply
Out of Range (Low)
Event Code 266: Access 2 12 V Power Supply for
ECR6 Out of Range (High) Step 1: Turn off the lift truck. Then turn on the lift
truck.
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• If:The event code continues. Event Code 276 and 277

ACCESS 2 INTERNAL ANALOG GROUND VOLT-
AGE OUT OF RANGE
ACCESS 2 INTERNAL 5 V POWER SUPPLY OUT Event Code 276: Access 2 Internal Analog Ground
OF RANGE Voltage Out of Range (High)
All the lift truck functions are disabled. Event Code 277: Access 2 Internal Analog Ground
Event Code 270: Access 2 Internal 5 V Power Supply Voltage Out of Range (Low)
Out of Range (High) Step 1: Turn off the lift truck. Then turn on the lift
Event Code 271: Access 2 Internal 5 V Power Supply truck.
Out of Range (Low) • If:The event code continues.
Step 1: Turn off the lift truck. Then turn on the lift – Then replace Access 2.
truck.
– Then replace Access 2. Event Code 278
ACCESS 2 OVERCURRENT CONDITION
Event Code 272 and 273 All hydraulic functions are disabled.
ACCESS 2 INTERNAL 227 mV REFERENCE VOLT- Step 1: Turn off the lift truck. Disconnect the M2
AGE OUT OF RANGE power cables from Access 2. Turn on the lift truck.
All the lift truck functions are disabled. • If:The event code continues.
Event Code 272: Access 2 Internal 227 mV Reference – Then replace Access 2.
Voltage Out of Range (High) • If:The event code does not continue.
Event Code 273: Access 2 Internal 227 mV Reference – Then continue to Step 2.
Voltage Out of Range (Low)
Step 2: Turn off the lift truck. Check the M2 power ca-
Step 1: Turn off the lift truck. Then turn on the lift bles for phase to phase or phase to lift truck frame short
truck. circuits.
• If:The event code continues. • If:There is a short circuit between the U, V, or W
– Then replace Access 2. power cables or to the lift truck frame (with the
power cables connected to M2).
Event Code 274 and 275 – Then continue to Step 3.
Step 3: Keep the lift truck turned off. Disconnect the
ACCESS 2 INTERNAL 2.5 V REFERENCE VOLT-
power cables from M2. Check for a short circuit from
AGE OUT OF RANGE
the M2 windings to the lift truck frame.
• If:There is a short circuit in the windings.
Event Code 274: Access 2 Internal 2.5 V Reference
– Then replace M2.
Voltage Out of Range (High)
• If:There is no short circuit in the windings.
Event Code 275: Access 2 Internal 2.5 V Reference
Voltage Out of Range (Low) – Then repair or replace the M2 power cables.
Step 1: Turn off the lift truck. Then turn on the lift
truck.
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ACCESS 2 SHORT
All hydraulic functions are disabled.
Event Code 285: Access 2 Short between battery
positive and Terminal W
negative and Terminal W
Fig. 36 (21804) See Event Code 278.
Event Code 279 and 280 Event Code 287 Through 289
ACCESS 2 INTERNAL SHORT ACCESS 2 SHORT FROM TERMINAL U TO V
All hydraulic functions are disabled. All hydraulic functions are disabled.
Step 1: Turn off the lift truck. Then turn on the lift Event Code 287: Short U to V
truck. Event Code 288: Short UL to VH
• If:The event code continues. Event Code 289: Short UH to VL
– Then replace Access 2. See Event Code 278.
Event Code 281 and 282 Event Code 290 Through 292
ACCESS 2 SHORT ACCESS 2 LIFT PUMP MOTOR (M2) SHORT
All hydraulic functions are disabled. All hydraulic functions are disabled.
Event Code 281: Access 2 Short between battery Event Code 290: Short V to W
positive and Terminal U Event Code 291: Short VL to WH
Event Code 282: Access 2 Short between battery Event Code 292: Short VH to WL
negative and Terminal U See Event Code 278.
See Event Code 278.
ACCESS 2 LIFT PUMP MOTOR (M2) SHORT
Event Code 293: Short W to U
Event Code 294: Short WL to UH
Event Code 295: Short WH to UL
See Event Code 278.
Fig. 37 (21804)
Event Code 300
Event Code 283 and 284 INVALID EVENT CODE Access 3™ MODULE - NOT
ACCESS 2 SHORT USED
All hydraulic functions are disabled. All the lift truck functions are disabled.
Event Code 283: Access 2 Short between battery The event code is not specified in the lift truck code.
positive and Terminal V Consult the factory.
negative and Terminal V
See Event Code 278.
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Event Code 301
Event Code 301 nectors, and fuses. Then make the necessary re-
ACCESS 1 CAN ISSUE WITH Access 3™ • If:If: The resistance > 60 Ω.
Access 3™ CAN bus communication with Access 1
stopped.
See Event Code 103. and CA205 from the distribution panel. Measure the re-
Event Code 304 • If:The resistance > 120 Ω.
ACCESS 4 CAN ISSUE WITH Access 3™ – Then replace the distribution panel.
All the lift truck functions are disabled. • If:The resistance = 120 Ω.
Access 3™ CAN bus communication with Access 4 – Then replace Access 4.
stopped.
Access 3™ and Access 4 indicator lights.
problem.
and connections.
CA205-3 to Access 3™ CA401-23. Fig. 38 (21805)
CA412-1 to the distribution panel CA205-9. Then Event Code 305
from CA205-10 to Access 3™ CA401-15. ACCESS 5 CAN ISSUE WITH Access 3™
• If:There is damage to the wires, pins, or connec- All the lift truck functions are disabled.
tors. Access 3™ CAN bus communication with Access 5
– Then make the necessary repairs or replace- stopped.
ments. Step 1: Turn on the lift truck. Check the status of the
• If:There is no damage to the wires, pins, or connec- Access 3™ and Access 5 indicator lights.
tors. • If:The indicator lights are off.
Step 3: Check the CAN communication lines. Keep This makes a load on the CAN bus and slows
the lift truck turned off. Measure the resistance on the communications. Correct the battery negative
distribution panel between CAN HIGH (TP7) and CAN problem.
LOW (TP8). • If:The indicator lights are on.
 The correct resistance = 60 Ω. – Then continue to Step 2.
• If:The resistance = 0 Ω. Step 2: Turn off the lift truck. Examine the CAN wires
and connections.
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Event Code 306
CAN HIGH: Check the wire continuity from Access 3™

CAN LOW: Check the wire continuity from Access 3™
tors.
ments.
tors.
Step 3: Check the CAN communication lines. Keep Fig. 39 (23828)
the lift truck turned off. Measure the resistance on the
distribution panel between CAN HIGH (TP7) and CAN Event Code 306
LOW (TP8).
 The correct resistance = 60 Ω. ACCESS 5 COMMUNICATION FAULT WITH
Access 3™ AT START-UP
The traction function is disabled.
– Then there is a short circuit between CAN HIGH Access 5 CAN bus communication with Access 3™
and CAN LOW. Examine the related wires, con- stopped.
nectors, and fuses. Then make the necessary re- See Event Code 305.
• If:The resistance > 60 Ω. Event Code 322
Access 3™ BATTERY VOLTAGE (BATTERY POSI-
Step 4: The terminating resistors on the CAN bus
TIVE) LOW
have an open circuit. Keep the lift truck turned off. Dis-
connect CA204 and CA205 from the distribution panel. The traction function is disabled.
Measure the resistance between TP7 and TP8. Note: If the lift truck logs Event Code 322 with Event
• If:The resistance > 120 Ω. Code 356, then see Event Code 356 first.
the Access 3™ battery negative terminal and the
• If:The resistance = 120 Ω. Access 3™ battery positive terminal.
– Then replace Access 3™.  The correct voltage = battery positive.
• If:The voltage < battery positive.
• If:The power cables, connections, FU10, and ED1
are correct.
• If:The power cables, FU10, or ED1 are not correct.
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Event Code 323
– Then make repairs or replacements as neces- Step 1: Turn on the lift truck. Measure the voltage at
sary. the Access 3™ battery negative terminal and battery
Step 3: Check the battery charge and the individual positive terminal.
cell conditions.  The correct voltage = battery positive.
• If:The battery condition is not satisfactory. • If:The voltage > battery positive.
– Then make repairs or replacements as neces- – Then check to make sure that the battery has the
sary. correct specifications for the lift truck and duty cy-
rect specifications. • If:The voltage = battery positive.
– Then continue to Step 4. – Then continue to Step 2.
Step 4: Check the BDI setting in PERFORMANCE Step 2: Check for the correct lift truck configuration in
MENU / P4. Then check for the correct lift truck config- FEATURES MENU / F3.
uration in FEATURES MENU / F3. • If:The configuration is not correct.
• If:They are both correct. – Then correct the lift truck configuration.
sary.
Fig. 41 (21807)
Event Code 324

Access 3™ INTERNAL TEMPERATURE LESS
THAN -25 °C (-13 °F)
Full-speed traction is disabled.
Step 1: Check the air temperature of the environ-
ment.
for an extended period of time.
– Then move the lift truck to an environment with a
temperature > -25 °C (-13 °F). When the tem-
perature of Access 3™ increases, turn on the lift
truck.
Fig. 40 (21796) • If:The temperature of the environment is > -25 °C
Event Code 323 – Then replace Access 3™.
Access 3™ BATTERY VOLTAGE (BATTERY POSI- Event Code 325

TIVE) HIGH
The traction function is disabled. Access 3™ INTERNAL TEMPERATURE LESS
THAN -45 °C (-49 °F)
Code 356, then see Event Code 356 first. The traction function is disabled.
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Event Code 326

Step 1: Check the air temperature of the environ-
ment.
for an extended period of time.
– Then move the lift truck to an environment with a
temperature > -45 °C (-49 °F). When the tem-
perature of Access 3™ increases, turn on the lift
truck.
– Then replace Access 3™. Fig. 42 (21798)
Event Code 326 Event Code 327

Access 3™ INTERNAL TEMPERATURE EXCEEDS Access 3™ INTERNAL TEMPERATURE EXCEEDS
85 °C (185 °F) 105 °C (221 °F)
All the lift truck functions are enabled. All the lift truck functions are enabled.
Step 1: Check the condition of Access 3™. See Event Code 326.
• If:The Access 3™ heatsink is dirty.
Event Code 328
• If:The Access 3™ heatsink is clean. Access 3™ TRACTION MOTOR (M1) TEMPERA-
– Then continue to Step 2. TURE SENSOR (TS1) ABOVE RANGE 165 °C
(329 °F)
Step 2: Check the installation of Access 3™.
• If:Access 3™ is loose.
Possible causes:
– Then tighten the installation hardware.
• A heavy duty cycle
• If:Access 3™ is not loose.
• High temperatures in the operation environment.
Step 1: Check the M1 performance settings.
Step 3: Check the operation of FAN3. See the out-
puts to FAN3 in ANALYZER MENU / A3.3.4. Do a test • If:The settings are incorrect.
of FAN3 in A4.3.3. – Then make corrections to the M1 settings.
• If:FAN3 does not operate correctly. • If:The settings are correct.
– Then correct the FAN3 operation problem. – Then continue to Step 2.
• If:FAN3 does operate correctly and Access 3™ is Step 2: Turn off the lift truck. Check the wires to TS1
hot. and the M1 power cable connections. Blow off any dirt
– Then check the power cable connections. buildup from M1.
• If:The wires and connections are correct and M1 is
clean, but the event code continues.
– Then check the battery condition.
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Event Code 329
Fig. 43 (21808) Fig. 44 (21808)

Access 3™ TRACTION MOTOR TEMPERATURE Access 3™ TRACTION MOTOR ENCODER (ECR1)
SENSOR (TS1) OUT OF RANGE COUNT ISSUE
The traction function is disabled. The traction function is disabled.
Step 1: Turn off the lift truck. Check the wires to TS1 Note: If the lift truck logs Event Code 330 with Event
for a short circuit to the lift truck frame. Code 366, 367, or 377, then see Event Code 366, 367,
Measure the resistance from CA631-1 and CA631-2 to or 377 first.
the lift truck frame. Then check the wire from ECR1 Step 1: Turn off the lift truck. Then turn on the lift
CA630-2 to Access 3™ CA401-4. truck.
 The correct resistance > 10 KΩ. • If:The lift truck logs Event Code 330 again.
• If:There is a short circuit. – Then continue to Step 2.
– Then make the necessary repairs or replace- Step 2: Turn off the lift truck. Check the continuity of
ments. the wires from Access 3™ CA401-5 to ECR1 CA630-3
• If:There is no short circuit. (Channel A) and from CA401-6 to ECR1 CA630-4
(Channel B). Look for short circuits or broken wires.
– Then proceed to Step 2.
Step 2: Keep the lift truck turned off. Check the wires
to TS1 for an open. – Then make the necessary repairs or replace-
ments.
Measure the continuity of TS1 CA631-1 to Access 3™
CA401-16 and from TS1 CA631-2 to Access 3™ • If:There is no damage to the wires or connectors.
CA401-4. – Then continue to Step 3.
• If:The resistance > 0 Ω. Step 3: Turn on the lift truck. Measure the voltage to
ECR1 at CA630-1 and CA630-2.
ments.
– Then replace ECR1. If the event code continues,
then replace M1.
– Then replace the wires or connections to ECR1.
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Event Code 331

ments.
Step 2: Turn on the lift truck. Measure the voltage to
ECR1 at CA630-1 and CA630-2.
– Then replace ECR1. If the event code continues
after replacing ECR1, then replace M1.
– Then replace the wires or connections to ECR1.
Fig. 45 (21808)
Event Code 331

Access 3™ STALL DETECTED
Step 1: Make sure that unusual operation did not
cause the event (for example, unwanted material in
tire, and so forth).
Step 2: Turn on the lift truck. Use the ANALYZER
MENU / A2.3.1 to check the M1 Traction Speed against
the M1 target speed.
• If:The speed is correct.
• If:The speed is not correct. Fig. 46 (21808)
Step 3: Make sure that the traction motor (M1) and Event Code 333
drive unit are aligned and the bearing cup holder is
Access 3™ BATTERY VOLTAGE BELOW RANGE
tight. Operate the lift truck and monitor the drive unit for
lateral movement. The traction function is disabled.
• If:The operation is correct and the event continues. Note: If the lift truck logs Event Code 333 with Event
Code 222 or 356, then see Event Code 356.
See Event Code 322.

Access 3™ TRACTION MOTOR (M1) ROTATION
MORE THAN 4000 rpm
TIVE) VERY LOW
Step 1: Turn off the lift truck. Check the continuity of
Possible cause:
the wires from Access 3™ CA401-5 to ECR1 CA630-3
(Channel A) and from CA401-6 to ECR1 CA630-4 • A defective or incorrect battery used in a heavy duty
(Channel B). Look for short circuits or broken wires. cycle.
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Event Code 335
See Event Code 322.
Fig. 48 (21809)
Event Code 336

TIVE) VERY HIGH
Fig. 47 (21806) See Event Code 102.

Access 3™ BATTERY VOLTAGE ABOVE RANGE Access 3™ BATTERY VOLTAGE (BATTERY POSI-
All the lift truck functions are enabled. TIVE) FLUCTUATING
Note: If the lift truck logs Event Code 335 with Event The hydraulic system is disabled.
Code 222 or 356, then see Event Code 356 first. The battery voltage decreases too much when it is
Step 1: Turn on the lift truck. Measure the voltage at under load.
the Access 3™ battery negative terminal and Step 1: Turn on the lift truck. Measure the voltage at
Access 3™ CA401-1. the Access 3™ battery negative terminal and the
 The correct voltage = battery positive. Access 3™ battery positive terminal.
 The voltage must not be > 2.25 V per cell.  The correct voltage = battery positive.
• If:The voltage > battery positive. • If:The voltage < battery positive.
– Then check for the correct battery or an over- – Then continue to Step 2.
charge condition. Step 2: Turn off the lift truck. Check the power cables
• If:The voltage = battery positive (36–42 V). and power cable connections.
– Then continue to Step 2. • If:The power cables and connections are correct.
Step 2: Check for the correct lift truck configuration – Then continue to Step 3.
and model number in FEATURES MENU / F3. • If:The power cables or connections are not correct.
• If:The configuration is not correct. – Then make repairs or replacements as neces-
– Then correct the lift truck configuration. sary.
• If:The configuration is correct and the event code Step 3: Check the battery charge and the individual
continues. cell conditions.
– Then replace Access 3™. • If:The battery condition is not satisfactory.
sary.
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Event Code 338
Step 4: Install a battery that is good. Monitor for Step 5: Keep the lift truck turned on. Measure the
Event Code 337. voltage at the distribution panel CA201-8 and
Access 3™ battery negative.
– Then check the condition of the distribution
panel. Replace the distribution panel as neces-
sary.
Fig. 49 (21807)
Event Code 338

TIVE) UNDER VOLTAGE
The hydraulic system is disabled. Fig. 50 (21809)
correct specifications for the lift truck and duty cycle. Event Code 339
– Then continue to Step 2. TIVE) OVER VOLTAGE
• If:The battery is not correct. The steer, traction, and hydraulic functions are
– Then replace the battery as necessary. disabled.
Step 2: Check the battery charge and the individual See Event Code 338.
cell conditions.
• If:The battery condition is not satisfactory. Event Code 340
sary. Access 3™ EMERGENCY DISCONNECT CONTAC-
TOR (ED1) COIL DRIVER OVERCURRENT
rect specifications. The steer, traction, and hydraulic functions are
disabled.
– Then continue to Step 3. See Event Code 222 and 356.
Step 3: Check for the correct lift truck configuration
and model number in FEATURES MENU / F3.
Event Code 341
• If:The lift truck configuration is correct.
– Then continue to Step 4. Access 3™ TRAVEL ALARM (ALM2) COIL DRIVER
OVERCURRENT
ALM2 is disabled.
sary. Step 1: Turn off the lift truck. Disconnect the negative
wire from ALM2. Turn on the lift truck.
Access 3™ CA401-1 and battery negative. • If:The event code changes to open circuit (Event
 The correct voltage = battery positive. Code 346).
• If:The voltage > 0 V, but much < battery positive. – Then there is a short circuit in ALM2 or the posi-
tive circuit. Continue to Step 2.
– Then there is a short circuit internal to
– Then check the wires from CA201-8 to CA401-1.
Access 3™ or in the negative circuit. Continue to
Step 3.
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Step 2: Turn off the lift truck. Measure the resistance – Then there is a short circuit internal to
across ALM2 from the positive terminal to the negative Access 3™ or in the negative circuit. Continue to
terminal. Step 3.
 The correct resistance ≈ 20 Ω. Step 2: Turn off the lift truck. Measure the resistance
across FAN3 from the positive terminal to the negative
terminal. Repeat Step 2 for FAN4.
– Then there is a short circuit in the ALM2 coil. Re-  The correct resistance ≈ 20 Ω.
place ALM2.
• If:The resistance ≈ 20 Ω.
– Then there is a short circuit in the FAN3 or FAN4
– Then there is a short circuit in the positive circuit.
coil. Replace the fan with a short circuit.
Repair or replace the wire from the distribution
panel CA203-10 to ALM2. • If:The resistance ≈ 20 Ω.
Step 3: Keep the lift truck turned off. Disconnect the – Then there is a short circuit in the positive circuit.
negative wire from Access 3™ CA401-18. Turn on the Repair or replace the positive wire from the distri-
lift truck. bution panel CA201-12 to the fans.
• If:The event code changes to open circuit (Event Step 3: Keep the lift truck turned off. Disconnect the
Code 346). negative wire from Access 3™ CA401-8. Turn on the
– Then there is a short circuit in the negative circuit. lift truck.
Repair or replace the wire from Access 3™ • If:The event code changes to open circuit (Event
CA401-18 to ALM2. Code 349).
• If:The event code continues. – Then there is a short circuit in the negative circuit.
– Then replace Access 3™. Repair or replace the wire from Access 3™
CA401-8 as necessary.
Fig. 51 (21810)

Access 3™ GENERAL PURPOSE Coil DRIVER
OVERCURRENT
Fig. 52 (21811)
Event Code 345
Event Code 344 Access 3™ EMERGENCY DISCONNECT CONTAC-
TOR (ED1) COIL DRIVER OPEN CIRCUIT
Access 3™ FAN (FAN3 and FAN4) COIL DRIVER
OVERCURRENT All the lift truck functions are disabled.
See Event Code 356.
FAN3 and FAN4 are disabled.
Step 1: Turn off the lift truck. Disconnect the negative
wire from FAN3 and FAN4. Turn on the lift truck. Event Code 346
• If:The event code changes to open circuit (Event Access 3™ TRAVEL ALARM (ALM2) COIL DRIVER
Code 349). OPEN CIRCUIT
– Then there is a short circuit in FAN3, FAN4, or ALM2 is disabled.
the positive circuit. Continue to Step 2. There is open circuit in the ALM2 circuit.
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Step 1: Turn off the lift truck. Disconnect the wires There is open circuit in the FAN3 and FAN4 circuit.
from ALM2. Measure the resistance across ALM2 from Step 1: Turn off the lift truck. Disconnect the wires
the positive terminal to the negative terminal. from FAN3 and FAN4. Measure the resistance across
 The correct resistance ≈ 20 Ω. FAN3 from the positive terminal to the negative termi-
nal. Repeat the measurement for FAN4.
 The correct resistance ≈ 20 Ω.
– Then replace ALM2.
– Then replace the applicable fan.
Step 2: Turn on the lift truck. While operating the trac- • If:The resistance ≈ 20 Ω.
tion function, measure the voltage at the distribution – Then continue to Step 2.
panel CA204-10 and Access 3™ CA401-18. Step 2: Connect the fans. Turn on the lift truck. Mea-
• If:The voltage = 0 V. sure the voltage from the distribution panel to FAN3
– Then disconnect the wire from Access 3™ and FAN4.
CA401-18. While operating the traction function,  The correct voltage is battery positive.
measure the voltage at Access 3™ CA401-18 • If:The voltage = 0 V.
and the distribution panel TP4. – Then continue to Step 3.
• If:The voltage = 0 V. Step 3: Disconnect the wire from Access 3™
– Then replace Access 3™. CA401-8. Measure the voltage on the distribution panel
• If:The voltage = battery positive. Then check the at CA401-8 and TP4.
wires to ALM2. If the wires are satisfactory. • If:The voltage = 0 V.
– Then continue to Step 3. – Then replace Access 3™.
Step 3: Keep the lift truck turned on. While operating • If:The voltage = battery positive.
the traction function, measure the voltage from the dis- – Then check the distribution panel and related
tribution panel TP1 to CA203-10. positive wires.
– Then check the distribution panel and the related
wires for the positive circuit. Make the necessary
repairs or replacements.
Fig. 54 (21811)
Fig. 53 (21810)
Event Code 350
Event Code 347 and 348 Access 3™ EMERGENCY DISCONNECT CONTAC-
TOR (ED1) COIL DRIVER SHORTED
Access 3™ GENERAL PURPOSE COIL DRIVER All the lift truck functions are disabled.
OPEN CIRCUIT
The event code is not specified in the lift truck code. See Event Codes 222 and 356.
Event Code 351
Event Code 349 Access 3™ TRAVEL ALARM (ALM2) COIL DRIVER
Access 3™ FAN (FAN3 and FAN4) COIL DRIVER SHORTED
OPEN CIRCUIT ALM2 is disabled.
FAN3 and FAN4 are disabled. See Event Codes 341.
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Event Code 356

Access 3™ DETECTED OPEN EMERGENCY DIS-
Access 3™ GENERAL PURPOSE COIL DRIVER CONNECT CONTACTOR (ED1) CIRCUIT
SHORTED All the lift truck functions are disabled.
The event code is not specified in the lift truck code. When ED1 pulls in, Access 3™ pulls a temporary load
Consult the factory. on the power bus to make sure that the ED1 tips
closed. Event Code 356 occurs when the voltage at the
Event Code 354 battery positive cable is more than 2.5 V below the
battery positive Key input (CA401-1). This causes the
Access 3™ FAN (FAN3 AND FAN4) COIL DRIVER ED1 coil negative supply to open at Access 3™
SHORTED CA401-2.
FAN3 and FAN4 are disabled. Step 1: Turn on the lift truck. Measure the battery
See Event Code 344. negative voltage at Access 3™ CA401-2.
• If:The voltage ≠ battery negative (< 1.5 V).
Access 3™ PWM DRIVER OVER VOLTAGE • If:The voltage = battery negative.
All the lift truck functions are disabled. – Then continue to Step 2.
Step 1: Turn on the lift truck. Measure the battery Step 2: Keep the lift truck turned on. Measure the
negative voltage at the distribution panel CA201-8 and voltage at Access 4 CA411-1.
TP1.  The correct voltage = battery positive.
 The correct voltage = battery positive. • If:The voltage = battery positive.
• If:The voltage = 0 V. – Then continue to Step 5.
– Then check FU1 for an open circuit. • If:The voltage ≠ battery positive.
Step 3: Measure the voltage at Access 4 CA410-1.
Step 2: Keep the lift truck turned on. Measure the  The correct voltage = battery positive.
voltage at Access 3™ CA401-1 and TP1.
– Then repair or replace the wire between CA401-1
and CA201-8. • If:The voltage ≠ battery positive.
– Then examine and repair the power circuit
through FU1, KYS, and K1.
voltage at the Access 3™ battery positive power cable
and battery positive key input. There must be less than
2.5 V difference between the two voltages.
• If:The voltage drop is more than 2.5 V.
– Then check the voltage from the battery through
the ED1 tips and FU10 to the Access 3™ battery
positive cable to find the source of voltage drop.
Make sure that there are no loose or unsatisfac-
tory connections.
• If:There is no voltage drop.
Fig. 55 (21813) Step 5: Keep the lift truck turned on. Measure battery
positive across the ED1 coil.
• If:The voltage ≠ battery positive.
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Event Code 357
– Then continue to Step 6. – Then make repairs or replacements as neces-

Step 6: Check the positive power supply back to sary.
CA411-1. Make repairs as necessary. • If:There is no short circuit at ED1.
• If:The positive supply is satisfactory. – Then continue to Step 2.
– Then check the negative power supply to Step 2: Turn off the lift truck. Measure the voltage at
CA401-2. the Access 3™ battery positive connection. Remove
• If:The voltage = battery positive. battery positive pre-charge connection at battery posi-
tive. Measure the voltage again.
– Then replace ED1.
• If:There is a voltage drop.
– Then check the pre-charge wire to Access 4.
• If:Access 4 is the source of the voltage.
cell conditions.
• If:Access 4 is not the source of the voltage.
sary. Step 3: Make sure that the CR5 and CR6 diodes do
not have a short circuit.
rect specifications. • If:CR5 or CR6 have a short circuit.
– Then replace Access 3™. – Then replace the bad diode.
• If:CR5 and CR6 do not have a short circuit.
Event Code 359

Access 3™ PRE-CHARGE TIME LIMIT EXCEEDED
Possible cause:
• An open circuit in FU10.
Step 1: Check the battery condition.
• If:Battery does not have the correct voltage or is not
Fig. 56 (21806-01) correctly charged.
– Then correct the battery problem.
Event Code 357 Step 2: Turn on the lift truck. Measure the voltage on
Access 3™ DETECTED EMERGENCY DISCON- both sides of FU10.
NECT CONTACTOR (ED1) TIPS SHORTED • If:The voltage drop across FU10 > 0.5 V.
All the lift truck functions are disabled. – Then replace FU10.
When ED1 drops out, Access 3™ pulls a temporary Step 3: Turn on the lift truck. Operate the pedals.
load on the power bus to make sure that the ED1 tips Measure the voltage at the Access 3™ battery positive
opened. Event Code 357 occurs when the voltage at and battery negative terminals.
the Access 3™ battery positive power cable is less  The correct voltage = battery positive.
than 2.5 V from the battery positive key input • If:The voltage = battery positive.
(CA401-1).
Step 1: Turn off the lift truck. Check the ED1 tips for
a short circuit.
– Then check the power cables to Access 3™.
• If:There is a short circuit.
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Event Code 360
Step 4: Keep the lift truck turned on. Measure the Step 3: Check for the correct lift truck configuration
voltage at Access 3™ CA401-1 and battery negative. and lift truck model in FEATURES MENU / F3.1.
• If:The voltage > 0 V, but much < battery positive. • If:The configuration is correct.
Step 5: Keep the lift truck turned on. Measure the • If:The configuration is not correct.
voltage at the distribution panel A201-8 and – Then correct the lift truck configuration.
Access 3™ battery negative.
• If:The voltage = battery positive. Access 3™ CA401-1 and battery negative.
– Then check the wire between CA201-8 and  The correct voltage = battery positive.
CA401-1. • If:If the voltage = battery positive.
• If:The voltage ≠ battery positive. – Then continue to Step 4.
– Then replace Access 3™. • If:The voltage > 0 V, but much < battery positive.
– Then check the condition of the distribution panel
and related wires. Make the necessary repairs or
replacements.
Step 5: Turn off the lift truck. Check the wires from
Access 3™ CA401-1 to the distribution panel
CA201-8. Make the necessary repairs or replace-
ments.
Step 6: Check other events logged with Event Code
360.
• If:No other event codes logged.
Fig. 57 (21814)
Event Code 360

Access 3™ PRE-CHARGE TIME LIMIT EXCEEDED
There is a resistive load on the ED bus during pre-
charge.
Possible cause:
• A driver with a short circuit.
correct specifications for the lift truck and duty cycle. Fig. 58 (21814)
– Then continue to Step 2. Event Code 361
• If:The battery is not correct. Access 3™ ISSUE
– Then replace the battery as necessary. All the lift truck functions are disabled.
Step 2: Check the battery charge and the individual Step 1: If it is possible, calibrate Access 2. Make sure
cell conditions. that all the lift truck functions are correct.
• If:The battery condition is not satisfactory. • If:The event code continues.
– Then make repairs or replacements as neces- – Then replace Access 3™.
sary.
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Access 3™ INTERNAL 5 V SUPPLY OUT OF
RANGE
Event Code 364: Access 3™ Internal 5 V Supply Out of
Range (High)
Event Code 365: Access 3™ Internal 5 V Supply Out of
Range (Low)
truck.

Access 3™ 12 V POWER SUPPLY FOR ECR1 OUT Fig. 59 (21808)
OF RANGE
All the lift truck functions are disabled. Event Code 368 and 369
Event Code 366: Access 3™ 12 V Power Supply for
ECR1 Out of Range (High) Access 3™ INTERNAL 15 V POWER SUPPLY OUT
Event Code 367: Access 3™ 12 V Power Supply for OF RANGE
ECR1 Out of Range (Low) All the lift truck functions are disabled.
Step 1: Turn on the lift truck. Measure the voltage at Event Code 368: Access 3™ Internal 15 V Power
Access 3™ CA401-3 and the distribution panel TP1 Supply Out of Range (High)
(battery negative). Event Code 369: Access 3™ Internal 15 V Power
• If:The voltage = 0 V. Supply Out of Range (Low)
– Then replace Access 3™. Step 1: Turn off the lift truck. Then turn on the lift
truck.
• If:The voltage ≈ 12 V and the event code contin-
ues. • If:The event code continues.
– Then continue to Step 2. – Then replace Access 3™.
Step 2: Turn off the lift truck. Disconnect the wire
from CA401-3. Turn on the lift truck. Measure the volt- Event Code 370 and 371
age at Access 3™ CA401-3 and the distribution panel
Access 3™ INTERNAL 5 V POWER SUPPLY OUT
TP1 (battery negative).
OF RANGE
Event Code 370: Access 3™ Internal 5 V Power
• If:The voltage is not ≈ 12 V and the event code con- Supply Out of Range (High)
tinues. Event Code 371: Access 3™ Internal 5 V Power
– Then replace Access 3™. Supply Out of Range (Low)
truck.
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Event Code 372 and 373 • If:The event code continues.

Access 3™ INTERNAL 227 mV REFERENCE VOLT- • If:The event code stops.
AGE OUT OF RANGE
Step 2: Turn off the lift truck. Check the M1 power ca-
Event Code 372: Access 3™ Internal 227 mV
bles for phase to phase or phase to lift truck frame short
Reference Voltage Out of Range (High)
circuits.
Event Code 373: Access 3™ Internal 227 mV
• If:There is a short circuit between the U, V, or W
Reference Voltage Out of Range (Low)
power cables or to the lift truck frame (with the
Step 1: Turn off the lift truck. Then turn on the lift power cables connected to M1).
truck.
– Then replace Access 3™. power cables from M1. Check for a short circuit from
the M1 windings to the lift truck frame.
Event Code 374 and 375 • If:There is a short circuit in the windings.
Access 3™ INTERNAL 2.5 V REFERENCE VOLT-
AGE OUT OF RANGE • If:There is no short circuit in the windings.
All the lift truck functions are disabled. – Then repair or replace the M1 power cable.
Event Code 374: Access 3™ Internal 2.5 V Reference
Voltage Out of Range (High)
Event Code 375: Access 3™ Internal 2.5 V Reference
truck.
Fig. 60 (21815)
Access 3™ INTERNAL ANALOG GROUND VOLT-
AGE OUT OF RANGE Access 3™ INTERNAL SHORT
All the lift truck functions are disabled. The traction function is disabled.
Event Code 376: Access 3™ Internal Analog Ground Step 1: Turn off the lift truck. Then turn on the lift
Voltage Out of Range (High) truck.
Event Code 377: Access 3™ Internal Analog Ground • If:The event code continues.
truck.
– Then replace Access 3™. Access 3™ SHORT
Event Code 378 Event Code 381: Access 3™ Short Between battery
positive and Terminal U
Access 3™ OVERCURRENT CONDITION
Event Code 382: Access 3™ Short Between battery
The traction function is disabled. negative and Terminal U
Step 1: Turn off the lift truck. Disconnect the M1 Step 1: Turn off the lift truck. Check the condition of
power cables from Access 3™. Turn on the lift truck. the M1 power cables.
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• If:There is a short circuit in the cables. Event Code 389: Short UH to VL

– Then make the necessary repairs or replace- See Event Code 382.
ments.
• If:The power cables are correct. Event Code 390 Through 392
Access 3™ TRACTION MOTOR (M1) SHORT
Step 2: Disconnect the M1 power cables from
Access 3™. Turn on the lift truck. The traction function is disabled.
• If:The event code continues. Event Code 390: Short V to W
– Then replace Access 3™. Event Code 391: Short VL to WH
• If:The event code stops. Event Code 392: Short VH to WL
– Then replace M1. See Event Code 382.

Access 3™ TRACTION MOTOR (M1) SHORT
Event Code 393: Short W to U
Event Code 394: Short WL to UH
Event Code 395: Short WH to UL
See Event Code 382.
Fig. 61 (21815)
Event Code 398

Access 3™ TILT SENSOR (POT4) OUT OF RANGE
Access 3™ SHORT
The POT4 wiper input is out of the calibrated range.
Event Code 383: Access 3™ Short Between battery
Step 1: Operate the tilt function while monitoring the
positive and Terminal V
POT4 12 V supply voltage in ANALYZER MENU /
Event Code 384: Access 3™ Short Between battery A2.3.6.2.
negative and Terminal V
See Event Code 382.
• If: The voltage ≈ 12 V and the event code contin-
Event Code 385 and 386 ues.
Access 3™ SHORT – Then continue to Step 2.
The traction function is disabled. Step 2: Disconnect ECR1. Operate the tilt function
Event Code 385: Access 3™ Short Between battery while monitoring the POT4 12 V supply voltage in AN-
positive and Terminal W ALYZER MENU / A2.3.6.2.
Event Code 386: Access 3™ Short Between battery • If: The voltage ≈ 12 V and event code continues.
negative and Terminal W – Then replace Access 3™.
See Event Code 382. Step 3: Operate the tilt function while monitoring the
POT4 wiper input voltage in ANALYZER MENU /
Event Code 387 Through 389 A2.3.6.1.
• If: The wiper input voltage changes in relation to the
Access 3™ SHORT FROM TERMINAL U TO V tilt movement.
The traction function is disabled. – Then continue to Step 4.
Event Code 387: Short U to V Step 4: Measure the voltage at TB406-12 and
Event Code 388: Short UL to VH TB406-9.
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Event Code 400
• If: The wiper input voltage does not change in rela- – Then make the necessary repairs or replace-
tion to the tilt movement. ments.
– Then replace POT4. • If: The wires are correct.
– Then replace RPS1. Calibrate RPS1 in CALI-
BRATION MENU / C2.8.
• If: The event code continues.
Fig. 62 (21816)
Event Code 400 Fig. 63 (23829)

ACCESS 4 INVALID EVENT
All the lift truck functions are disabled. Event Code 402
The event code is not specified in the lift truck code. ACCESS 4 STEER FEEDBACK RPS1 5 V POWER
Consult the factory. SUPPLY (LOW)
(Hydraulic steer units)
Event Code 401 Full-speed traction is disabled.
ACCESS 4 STEER FEEDBACK RPS1 (HIGH) The RPS1 input at CA412-34 is too low.
(Hydraulic steer units) Step 1: Turn on the lift truck. Use ANALYZER MENU
Full-speed traction is disabled. / A2.4.21.1 to see the signal voltage from the steer
feedback sensor (RPS1).
The RPS1 input at CA412-34 is too high.
The correct voltage range = 0.7–4.5 V.
/ A2.4.21.1 to see the signal voltage from the steer • If: The voltage is always < 0.7 V.
feedback sensor (RPS1). – Then continue to Step 2.
The correct voltage range = 0.7–4.5 V. Step 2: Keep the lift truck turned on. Measure the
• If: The voltage is always > 4.5 V. voltage at Access 4 CA412-34 and CA412-33.
– Then continue to Step 2. The correct voltage range = 0.7–4.5 V.
Step 2: Keep the lift truck turned on. Measure the • If: The voltage is always < 0.7 V.
voltage at Access 4 CA412-34 and CA412-33. – Then continue to Step 3.
The correct voltage range = 0.7–4.5 V. Step 3: Check the RPS1 related wires and connec-
• If: The voltage is always > 4.5 V. tions.
– Then continue to Step 3. • If: There is damage to the wires or connectors.
Step 3: Check the RPS1 related wires and connec- – Then make the necessary repairs or replace-
tions. ments.
• If: There is damage to the wires or connectors. • If: The wires are correct.
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Event Code 403
– Then replace RPS1. Calibrate RPS1 in CALI- • If:The event code continues.
BRATION MENU / C2.8. – Then replace Access 4.
ACCESS 4 INVALID CALIBRATION VALUE
Access 4 lost calibration.
Step 1: Use the CALIBRATION MENU to calibrate
the lift truck.
truck.
Event Code 407

ACCESS 4 LOW INPUT VOLTAGE
Fig. 64 (23829) All the lift truck functions are disabled.
The battery voltage to Access 4 is incorrect (low).
Event Code 403 Step 1: Check the battery condition.
ACCESS 4 FRAM ISSUE rect specifications.
The traction function is disabled. – Then replace Access 4.
Access 4 cannot write to the memory location. • If:Battery does not have the correct voltage or is not
Step 1: Turn off the lift truck. Then turn on the lift correctly charged.
truck. – Then correct the battery problem.
Event Code 404

ACCESS 4 FRAM EVENT HISTORY ISSUE
The event history was lost. Fig. 65 (21817)
truck. Event Code 408
– Then replace Access 4. ACCESS 4 HIGH INPUT VOLTAGE
Event Code 405 The battery voltage to Access 4 is incorrect (high).
See Event Code 407.
ACCESS 4 HOUR METER MEMORY CORRUPT
All the lift truck functions are enabled. Event Code 409
There is an hour meter memory error.
Step 1: Turn off the lift truck. Then turn on the lift ACCESS 4 CAN COMMUNICATION ISSUE WITH
truck. ACCESS 1
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Event Code 410
Access 4 CAN bus communication with Access 1 The resistance is not ≈ 30 Ω.

stopped.
– Then there is a short circuit in PVL. Replace PVL.
See Event Code 124.
• If: The resistance is ≈ 30 Ω.
Event Code 410 – Then there is a short circuit in the positive circuit.
Repair or replace the wire from Access 4
ACCESS 4 CAN COMMUNICATION ISSUE WITH CA410-4 to PVL.
ACCESS 2 Step 3: Turn off the lift truck. Disconnect negative
All the lift truck functions are disabled. wire from Access 4 CA411-13. Turn on the lift truck.
Access 4 CAN bus communication with Access 2 • If: The event code changes to open circuit (Event
stopped. Code 435).
See Event Code 205 – Then there is a short circuit in the negative circuit.
CA411-13 to PVL.
Step 4: Check the CA411 connector for damage.
• If: There is no damage or short circuit in the con-
nector.
ACCESS 4
CA411
TILT
SVT 30
SIDESHIFT
SVS 29
REACH
SVR 28
Fig. 66 (21795) BYPASS 24

SVBY
SCV HOIST 25
Event Code 411 SVA

SVL LOWER 26
ACCESSORY 27
ACCESS 4 PROPORTIONAL LOWER VALVE (PVL)

LOWER 13
DRIVER OVERCURRENT PVL
The raise and lower functions are disabled. ACCESSORY 9

PVA
The PVL driver output has a short circuit to battery PCV2 HSL 8
positive.
wire from PVL. Turn on the lift truck.
ED1 ED HS OUT 1
• If: The event code changes to open circuit (Event
Code 435). CA410
– Then there is a short circuit in the PVL circuit. SV POWER OUT 4
Continue to Step 2.
+BV BNEG
– Then there is a short circuit internal to Access 4 36 V
or in the negative circuit. Continue to Step 3. +
Step 2: Turn off the lift truck. Measure the resistance Fig. 67 (21818-01)
across PVL from the positive terminal to the negative
terminal.
The correct resistance ≈ 30 Ω.
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Event Code 414
Event Code 414 The PVA driver output has a short circuit to battery
positive.
ACCESS 4 PROPORTIONAL VALVE CYLINDER 2 Step 1: Turn off the lift truck. Disconnect the negative
(PVC2) - DRIVER OVERCURRENT wire from PVA. Turn on the lift truck.
Express Lower™ is disabled. • If:The event code changes to open circuit (Event
The PVC2 driver output has a short circuit to battery Code 439).
positive. – Then there is a short circuit in the PVA circuit.
Step 1: Turn off the lift truck. Disconnect the negative Continue to Step 2.
wire from PVC2. Turn on the lift truck. • If:The event code continues.
• If: The event code changes to open circuit (Event – Then there is a short circuit internal to Access 4
Code 438). or in the negative circuit. Continue to Step 3.
– Then there is a short circuit in the PVC2 circuit. Step 2: Turn off the lift truck. Measure the resistance
Continue to Step 2. across PVA from the positive terminal to the negative
• If: The event code continues. terminal.
– Then there is a short circuit internal to Access 4 The correct resistance ≈ 30 Ω.
or in the negative circuit. Continue to Step 3.
• If: The resistance is not ≈ 30 Ω.
Step 2: Turn off the lift truck. Measure the resistance
across PVC2 from the positive terminal to the negative – Then there is a short circuit in PVA. Replace
terminal. PVA.
 The correct resistance ≈ 30 Ω. • If: The resistance is ≈ 30 Ω.
• If: The resistance is not ≈ 30 Ω. – Then there is a short circuit in the positive circuit.
– Then there is a short circuit in PVC2. Replace Repair or replace the wire from Access 4
PVC2. CA410-4 to PVA.
• If: The resistance ≈ 30 Ω. Step 3: Turn off the lift truck. Disconnect negative
– Then there is a short circuit in the positive circuit. wire from Access 4 CA411-9. Turn on the lift truck.
Repair or replace the wire from Access 4 • If: The event code changes to open circuit (Event
CA410-4 to PVC2. Code 439).
Step 3: Keep the lift truck turned off. Disconnect the – Then there is a short circuit in the negative circuit.
negative wire from Access 4 CA411-8. Turn on the lift Repair or replace the wire from Access 4
truck. CA411-9 to PVA.
• If: The event code changes to open circuit (Event • If: The event code continues.
Code 438). – Then continue to Step 4.
– Then there is a short circuit in the negative circuit. Step 4: Check the CA411 connector for damage.
CA411-8 to PVC2.
nector.
nector.
Event Code 415

ACCESS 4 PROPORTIONAL ACCESSORY VALVE
(PVA) DRIVER OVERCURRENT
The accessory hydraulics are disabled.
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Event Code 418

ACCESS 4 – Then there is a short circuit in SVBY. Replace
TILT
CA411 SVBY.
SVT 30
SIDESHIFT
29
• If: The resistance ≈ 30 Ω.
SVS
REACH
SVR 28 – Then there is a short circuit in the positive circuit.
BYPASS 24
SVBY CA410-4 to SVBY.
SCV HOIST 25
LOWER 26
SVL
ACCESSORY 27
negative wire from Access 4 CA411-24. Turn on the lift
SVA
truck.
PVL LOWER 13 • If: The event code changes to open circuit (Event
Code 801).
PVA ACCESSORY 9 – Then there is a short circuit in the negative circuit.
PCV2 HSL 8 Repair or replace the wire from Access 4
CA411-24 to SVBY.
ED HS OUT 1 – Then continue to Step 4.
ED1
CA410
SV POWER OUT 4 • If: There is no damage or short circuit in the con-
nector.
+BV BNEG – Then replace Access 4.
36 V
+ ACCESS 4
Fig. 68 (21818-01) CA411
TILT
SVT 30
SIDESHIFT
SVS 29
Event Code 418 SVR
REACH
28
ACCESS 4 BYPASS SOLENOID (SVBY) DRIVER BYPASS 24

SVBY
OVERCURRENT HOIST 25
SCV
The raise function is disabled. SVL LOWER 26
ACCESSORY 27
The SVBY driver output has a short circuit to battery SVA
positive.
PVL LOWER 13
Access 4 does not drive this coil on the 36 V hydraulic
models. ACCESSORY 9
PVA
Step 1: Turn off the lift truck. Disconnect the negative PCV2 HSL 8
wire from SVBY. Turn on the lift truck.
• If:The event code changes to open circuit (Event
Code 801).
ED1 ED HS OUT 1
– Then there is a short circuit in the SVBY circuit.
Continue to Step 2. CA410
• If:The event code continues. SV POWER OUT 4
– Then there is a short circuit internal to Access 4 +BV BNEG

Step 2: Turn off the lift truck. Measure the resistance 36 V
across SVBY from the positive terminal to the negative +
terminal. Fig. 69 (21818-01)
The correct resistance ≈ 30 Ω.
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Event Code 419
Event Code 419

ACCESS 4
ACCESS 4 RAISE SOLENOID (SCV) DRIVER CA411
OVERCURRENT SVT
TILT
30
SIDESHIFT
The full-speed raise function is disabled. SVS 29
REACH
The SCV driver output has a short circuit to battery SVR 28
positive. BYPASS 24
SVBY
Access 4 does not drive this coil on the 36 V hydraulic SCV HOIST 25
models. SVL LOWER 26
Step 1: Turn off the lift truck. Disconnect the negative SVA ACCESSORY 27
wire from SCV. Turn on the lift truck.

PVL LOWER 13
Code 802).
PVA ACCESSORY 9
– Then there is a short circuit in the SCV circuit. PCV2 HSL 8
Continue to Step 2.
– Then there is a short circuit internal to Access 4
ED HS OUT 1
or in the negative circuit. Continue to Step 3. ED1
Step 2: Turn off the lift truck. Measure the resistance CA410
across SCV from the positive terminal to the negative SV POWER OUT 4
terminal.
 The correct resistance ≈ 30 Ω. +BV BNEG
• If: The resistance is not ≈ 30 Ω. 36 V
– Then there is a short circuit in SCV. Replace +
SCV. Fig. 70 (21818-01)
• If: The resistance ≈ 30 Ω

Event Code 420
Repair or replace the wire from Access 4 ACCESS 4 LOWER SOLENOID (SVL) DRIVER
CA410-4 to SCV. OVERCURRENT
Step 3: Keep the lift truck turned off. Disconnect the The raise and lower functions are disabled.
The SVL driver output has a short circuit to battery
truck.
positive.
Code 802).
wire from SVL. Turn on the lift truck.
– Then there is a short circuit in the negative circuit.
Code 803).
CA411-25 to SCV.
– Then there is a short circuit in the SVL circuit.
Continue to Step 2.
• If: There is no damage or short circuit in the con- or in the negative circuit. Continue to Step 3.
nector.
– Then replace Access 4. across SVL from the positive terminal to the negative
terminal.
 The correct resistance ≈ 30 Ω.
• If:The resistance is not ≈ 30 Ω.
– Then there is a short circuit in SVL. Replace SVL.
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Event Code 421
• If:The resistance ≈ 30 Ω. Event Code 421

Repair or replace the wire from Access 4 ACCESS 4 ACCESSORY SOLENOID(SVA) DRIVER
CA410-4 to SVL. OVERCURRENT
Step 3: Keep the lift truck turned off. Disconnect the The accessory hydraulics are disabled.
negative wire from Access 4 CA411-26. Turn on the lift The SVA driver output has a short circuit to battery
truck. positive.
• If:The event code changes to open circuit (Event Step 1: Turn off the lift truck. Disconnect the negative
Code 803). wire from SVA. Turn on the lift truck.
– Then there is a short circuit in the negative circuit. • If:The event code changes to open circuit (Event
Repair or replace the wire from Access 4 Code 804).
CA411-26 to SVL. – Then there is a short circuit in the SVA circuit.
• If:The event code continues. Continue to Step 2.
– Then continue to Step 4. • If:The event code continues.
Step 4: Check the CA411 connector for damage. – Then there is a short circuit internal to Access 4
• If:There is no damage or short circuit in the connec-
tor. Step 2: Turn off the lift truck. Measure the resistance
across SVA from the positive terminal to the negative
terminal.
ACCESS 4
CA411
TILT
SVT 30 – Then there is a short circuit in SVA. Replace
SIDESHIFT
SVS 29 SVA.
REACH
SVR 28
• If:The resistance ≈ 30 Ω.
SVBY
BYPASS 24 – Then there is a short circuit in the positive circuit.
SCV HOIST 25 Repair or replace the wire from Access 4
SVL LOWER 26 CA410-4 to SVA.
ACCESSORY 27
SVA Step 3: Keep the lift truck turned off. Disconnect the
PVL LOWER 13
truck.
ACCESSORY 9 • If:The event code changes to open circuit (Event
PVA
PCV2 HSL 8 Code 804).
CA411-27 to SVA.
ED HS OUT 1
ED1 • If:The event code continues.
CA410 – Then continue to Step 4.
SV POWER OUT 4
+BV BNEG
nector.
36 V – Then replace Access 4.
+
Fig. 71 (21818-01)
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Event Code 422
– Then there is a short circuit in SVR. Replace

SVR.
ACCESS 4
CA411 • If:The resistance ≈ 30 Ω.
TILT
SVT 30
SIDESHIFT – Then there is a short circuit in the positive circuit.
SVS 29
REACH Repair or replace the wire from Access 4
SVR 28
CA410-4 to SVR.
SVBY
BYPASS 24 Step 3: Keep the lift truck turned off. Disconnect the
SCV HOIST 25 negative wire from Access 4 CA411-28. Turn on the lift
SVL LOWER 26 truck.
ACCESSORY 27
SVA • If:The event code changes to open circuit (Event
Code 805).
PVL LOWER 13
ACCESSORY 9
PVA
HSL 8
CA411-27 to SVR.
PCV2
ED1 ED HS OUT 1
CA410 tor.
SV POWER OUT 4
+BV BNEG
ACCESS 4
36 V
CA411
+ TILT
SVT 30
SIDESHIFT
Fig. 72 (21818-01) SVS 29
REACH
SVR 28
Event Code 422 BYPASS 24

SVBY
HOIST 25
ACCESS 4 REACH SOLENOID (SVR) DRIVER SCV
LOWER 26
OVERCURRENT SVL
SVA ACCESSORY 27
The reach function is disabled.
The SVR driver output has a short circuit to battery PVL LOWER 13
positive.
Step 1: Turn off the lift truck. Disconnect the negative PVA ACCESSORY 9
wire from SVR. Turn on the lift truck. PCV2 HSL 8

Code 805).
– Then there is a short circuit in the SVR circuit. ED HS OUT 1
ED1
Continue to Step 2.
• If:The event code continues. CA410
SV POWER OUT 4
or in the negative circuit. Continue to Step 3. +BV BNEG
across SVR from the positive terminal to the negative 36 V
terminal. +
 The correct resistance ≈ 30 Ω. Fig. 73 (21818-01)
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ELECTRICAL SYSTEM
Event Code 423
Event Code 423

ACCESS 4
ACCESS 4 SIDESHIFT SOLENOID (SVS) DRIVER CA411
OVERCURRENT SVT
TILT
30
SIDESHIFT
The sideshift function is disabled. SVS 29
REACH
The SVS driver output has a short circuit to battery SVR 28
positive. BYPASS 24
SVBY
Step 1: Turn off the lift truck. Disconnect the negative SCV HOIST 25
wire from SVS. Turn on the lift truck. SVL LOWER 26
• If:The event code changes to open circuit (Event SVA ACCESSORY 27
Code 805).
PVL LOWER 13
– Then there is a short circuit in the SVS circuit.
Continue to Step 2.
PVA ACCESSORY 9
• If:The event code continues. PCV2 HSL 8
ED HS OUT 1
across SVS from the positive terminal to the negative ED1
terminal.
CA410
 The correct resistance ≈ 30 Ω. SV POWER OUT 4

+BV BNEG
– Then there is a short circuit in SVS. Replace
SVS. 36 V
• If:The resistance ≈ 30 Ω. +
Fig. 74 (21818-01)
CA410-4 to SVS. Event Code 424
Step 3: Keep the lift truck turned off. Disconnect the ACCESS 4 TILT SOLENOID (SVT) DRIVER OVER-
negative wire from Access 4 CA411-28. Turn on the lift CURRENT
truck.
The tilt function is disabled.
The SVT driver output has a short circuit to battery
Code 806).
positive.
wire from SVT. Turn on the lift truck.
CA411-29 to SVS.
Code 807).
– Then there is a short circuit in the SVT circuit.
Step 4: Check the CA411 connector for damage. Continue to Step 2.
• If:There is no damage or short circuit in the connec- • If:The event code continues.
tor.
– Then replace Access 4. or in the negative circuit. Continue to Step 3.
across SVT from the positive terminal to the negative
terminal.
– Then there is a short circuit in SVT. Replace SVT.
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ELECTRICAL SYSTEM
Event Code 425
• If:The resistance ≈ 30 Ω. The FAN1 driver output has a short circuit to battery
positive.
Repair or replace the wire from Access 4 Step 1: Turn off the lift truck. Disconnect the negative
CA410-4 to SVT. wire from FAN1. Turn on the lift truck.
Step 3: Keep the lift truck turned off. Disconnect the • If:The event code changes to open circuit (Event
negative wire from Access 4 CA411-30. Turn on the lift Code 808).
truck. – Then there is a short circuit in the FAN1 circuit.
• If:The event code changes to open circuit (Event Continue to Step 2.
Code 807). • If:The event code continues.
– Then there is a short circuit in the negative circuit. – Then there is a short circuit internal to Access 4
Repair or replace the wire from Access 4 or in the negative circuit. Continue to Step 3.
CA411-30 to SVT. Step 2: Turn off the lift truck. Measure the resistance
• If:The event code continues. across FAN1 from the positive terminal to the negative
– Then continue to Step 4. terminal.
Step 4: Check the CA411 connector for damage.  The correct resistance ≈ 30 Ω.
• If:There is no damage or short circuit in the connec- • If:The resistance is not ≈ 30 Ω.
tor. – Then there is a short circuit in FAN1. Replace
– Then replace Access 4. FAN1.
ACCESS 4 – Then there is a short circuit in the positive circuit.
TILT
CA411 Repair or replace the wire from Access 4
SVT
SIDESHIFT
30 CA410-4 to FAN1.
SVS 29
REACH Step 3: Keep the lift truck turned off. Disconnect the
SVR 28
BYPASS 24 truck.
SVBY
SCV HOIST 25 • If:The event code changes to open circuit (Event
SVL LOWER 26 Code 808).
ACCESSORY 27
SVA – Then there is a short circuit in the negative circuit.
LOWER 13
PVL CA411-31 to FAN1.
ACCESSORY 9
PVA
PCV2 HSL 8 – Then continue to Step 4.
tor.
ED1 ED HS OUT 1
CA410
SV POWER OUT 4
+BV BNEG
36 V
+
Fig. 75 (21818-01)
Event Code 425

ACCESS 4 FAN (FAN1) DRIVER OVERCURRENT
FAN1 is disabled.
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ELECTRICAL SYSTEM
Event Code 426

tor.
Fig. 76 (21819)
Event Code 426

ACCESS 4 HORN (HN) DRIVER OVERCURRENT Fig. 77 (21820)
HN is disabled.
The HN driver output has a short circuit to battery Event Code 427
positive.
ACCESS 4 EMERGENCY DISCONNECT CONTAC-
Step 1: Turn off the lift truck. Disconnect the negative TOR (ED1) COIL DRIVER OVERCURRENT
wire from HN. Turn on the lift truck.
ED1 is disabled.
The ED1 driver output has a short circuit to battery
Code 809).
positive.
– Then there is a short circuit in the HN circuit. Con-
tinue to Step 2.
wire from ED1. Turn on the lift truck.
– Then there is a short circuit internal to Access 4 Code 810).
– Then there is a short circuit in the ED1circuit.
Step 2: Turn off the lift truck. Measure the resistance Continue to Step 2.
across HN from the positive terminal to the negative
terminal.
• If:The resistance is not ≈ 30 Ω. Step 2: Turn off the lift truck. Measure the resistance
– Then there is a short circuit in HN. Replace HN. across ED1from the positive terminal to the negative
terminal.
Repair or replace the wire from Access 4 • If:The resistance is not ≈ 30 Ω.
CA410-4 to HN. – Then there is a short circuit in ED1. Replace ED1.
Step 3: Keep the lift truck turned off. Disconnect the • If:The resistance ≈ 30 Ω.
truck. – Then there is a short circuit in the positive circuit.
CA410-4 to ED1.
Code 809).
truck.
CA410-5 to HN.
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ELECTRICAL SYSTEM
Event Code 428

Code 810).
Event Code 431
– Then there is a short circuit in the negative circuit. PROPORTIONAL VALVE CYLINDER 2 (PVC2) -
Repair or replace the wire from Access 4 DRIVER SHORTED
CA411-1 to ED1. Express Lower™ is disabled.
• If:The event code continues. The PVC2 driver output has a short circuit internal to
– Then continue to Step 4. Access 4. PVC2 has power when it should be turned
off.
Step 1: With the lift truck turned on and ED1 closed,
measure the voltage at CA410-4 and CA411-8.
tor.
• If:The voltage = battery negative.
Step 2: Turn off the lift truck. Disconnect the green
ACCESS 4 and white wire at CA411-8. Turn on the lift truck.
CA411
SVT
TILT
30 • If:The event code continues.
SIDESHIFT
SVS 29 – Then the internal PVC2 driver has a short circuit.
REACH
SVR 28 Replace Access 4.
BYPASS 24 • If:The event code does not continue. The voltage ≠
SVBY
SCV HOIST 25 battery negative at CA410-4 and CA411-8.
SVL LOWER 26 – The wire has a short circuit to battery negative.
SVA ACCESSORY 27 Make the necessary repairs or replacements.
PVL LOWER 13
Event Code 432
ACCESSORY 9
PVA ACCESS 4 PROPORTIONAL ACCESSORY VALVE
PCV2 HSL 8
(PVA) DRIVER SHORTED
The raise and lower functions are disabled.
The PVA driver output has a short circuit internal to
ED1 ED HS OUT 1 Access 4. PVA has power when it should be turned off.
See Event Code 415.
CA410
SV POWER OUT 4
Event Code 435
+BV BNEG
36 V OPEN CIRCUIT
+ The raise and lower functions are disabled.
Fig. 78 (21818-01)
There is open circuit in the PVL circuit.
Access 4 supplies a constant positive voltage to the
Event Code 428 coil and supplies negative voltage in relation to the
command.
DRIVER SHORTED Step 1: Turn on the lift truck. Measure the voltage
from battery negative to each side of PVL.
 The correct voltage = battery positive on each
The PVL driver output has a short circuit internal to side of the coil.
Access 4. PVL has power when it should be turned off.
• If:The voltage ≠ battery positive at PVL.
See Event Code 411.
• If:The voltage = battery positive on only one side of
PVL.
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ELECTRICAL SYSTEM
Event Code 438
– Then the open circuit is in PVL. Replace PVL.

• If:The voltage = battery positive on both sides of ACCESS 4
PVL. CA411
TILT
– Then continue to Step 3. SVT
SIDESHIFT
30
SVS 29
Step 2: Keep the lift truck turned on. Measure the REACH
SVR 28
voltage at Access 4 CA410-4.
• If:The voltage ≠ battery positive. SVBY
BYPASS 24
SCV HOIST 25
– Then replace Access 4. LOWER 26
SVL
• If:The voltage = battery positive. ACCESSORY 27
SVA
– Then repair or replace the wire from CA410-4 to
PVL. PVL LOWER 13

ACCESSORY 9
voltage at CA411-13. PVA
PCV2 HSL 8
 The correct voltage = battery positive
ED HS OUT 1
• If:The voltage ≠ battery positive. ED1
– Then repair or replace the wire from CA411-13 to CA410

PVL. SV POWER OUT 4
+BV BNEG
truck. Measure the voltage at CA411-8 while using AN-
ALYZER MENU / A4.4.1 to check the output. 36 V
 The voltage decreases to 18–20 V. +
• If:The voltage stays at battery positive. Fig. 79 (21818-01)
Event Code 438
ACCESS 4 PROPORTIONAL MAST VALVE CYLIN-
DER (PCV2) OPEN CIRCUIT
There is open circuit in the PCV2 circuit.
Note: Access 4 supplies a constant positive voltage to
the coil and supplies negative voltage in relation to the
command.
Step 1: Check the status of the Access 4 indicator
light.
• If:The indicator light is off.
– Then there is no power to the module. Correct the
power problem.
• If:The indicator light is on.
Step 2: Turn on the lift truck. Measure the voltage
from battery negative to each side of PCV2.
side of the coil.
• If:The voltage ≠ battery positive at PCV2.
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ELECTRICAL SYSTEM
Event Code 439

PCV2.
ACCESS 4
– Then the open circuit is in PCV2. Replace PCV2. CA411
TILT
• If:The voltage = battery positive on both sides of SVT
SIDESHIFT
30
PCV2. SVS
REACH
29
SVR 28
Step 3: Keep the lift truck turned on. Measure the SVBY
BYPASS 24
voltage at Access 4 CA410-4. SCV HOIST 25
LOWER 26
• If:The voltage ≠ battery positive. SVL
SVA ACCESSORY 27
• If:The voltage = battery positive. PVL LOWER 13

ACCESSORY 9
PCV2. PVA
PCV2 HSL 8
voltage at CA411-8.
• If:The voltage = battery positive. ED1 ED HS OUT 1

CA410
• If:The voltage ≠ battery positive. SV POWER OUT 4

+BV BNEG
PCV2.
Step 5: Turn off the lift truck. Then turn on the lift 36 V
truck. Measure the voltage at CA411-8 while using AN- +
ALYZER MENU / A4.4.4 to check the output. Fig. 80 (21818-01)
 The voltage decreases to 18–20 V.
• If:The voltage stays at battery positive. Event Code 439
ACCESS 4 PROPORTIONAL ACCESSORY VALVE
(PVA) OPEN CIRCUIT
The accessory hydraulics are disabled.
There is open circuit in the PVA circuit.
Note: Access 4 supplies a constant positive voltage to
the coil and supplies negative voltage in relation to the
command.
from battery negative to each side of PVA.
side of the coil.
• If:The voltage ≠ battery positive at PVA.
PVA.
– Then the open circuit is in PVA. Replace PVA.
• If:The voltage = battery positive on both sides of
PVA.
M4.8-1460-237 Crown 2013 PF25814 Rev. 3/20
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ELECTRICAL SYSTEM
Event Code 442

Event Code 442
• If:The voltage ≠ battery positive. ACCESS 4 INNER BRAKE (BRK1) COIL OPEN CIR-
CUIT
One of the wires to the BRK1 inner coil has an open
– Then repair or replace the wire from CA410-4 to circuit. The current is less than 1 A.
PVA.
Step 1: Use ANALYZER MENU / A3.4.19.2 to moni-
Step 3: Keep the lift truck turned on. Measure the tor the BRK1 resistance and A3.4.19.3 to monitor the
voltage at CA411-9. current feedback.
 The correct voltage = battery positive  The current < 1 A.
• If:The resistance > 6 Ω.
Step 2: Turn off the lift truck. Disconnect Access 4
– Then repair or replace the wire from CA411-9 to CA410. Check the wire continuity from CA410-6 to the
PVA. inner coil. Then check the wire continuity from CA410-7
Step 4: Turn off the lift truck. Then turn on the lift to the inner coil.
truck. Measure the voltage at CA411-9 while using AN- • If:There is damage to the wires or connectors.
ALYZER MENU / A4.4.5 to check the output. – Then make the necessary repairs or replace-
 The voltage decreases to 18–20 V. ments.
• If:The voltage stays at battery positive. • If:The wires and connectors are satisfactory.
– Then replace Access 4. – Then replace the BRK1 coil.
ACCESS 4
CA411
TILT
SVT 30
SIDESHIFT
SVS 29
REACH
SVR 28
BYPASS 24
SVBY
SCV HOIST 25
SVL LOWER 26
SVA ACCESSORY 27
PVL LOWER 13
PVA ACCESSORY 9
PCV2 HSL 8 Fig. 82 (21821)
Event Code 443

ED1 ED HS OUT 1 ACCESS 4 INNER BRAKE (BRK1) COIL RESIS-
TANCE HOT (BRAKE IS DRAGGING)
CA410
SV POWER OUT 4 The traction function is disabled.
The BRK1 coil resistance is higher than the operation
+BV BNEG range. Use ANALYZER MENU / A3.4.19 to check the
current and resistance.
36 V
Possible causes:
+
Fig. 81 (21818-01) • The BRK1 temperature could be too hot
• There could be a connection problem.
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ELECTRICAL SYSTEM
Event Code 444
Event Code 444

CAUTION
ACCESS 4 INNER BRAKE (BRK1) RESISTANCE
BRK1 could be very hot. It can burn your skin.
HIGH
Decreased travel speed, usually < 1.61 km/h [1 mph].
Step 1: Let BRK1 cool. Make sure that the BRK1 air
gap and torque gap are correct and that the screws are The BRK1 coil resistance is higher than a typical hot
tight. brake, but there is no open circuit. Use ANALYZER
MENU / A3.4.19 to check the current and resistance.
• If:The air gap or torque gap is incorrect.
Possible causes:
– Then correct the air gap or the torque gap.
• The BRK1 temperature could be too hot
• If:The air gap and torque gap are correct.
Step 2: Use ANAYLYZER MENU / A4.4.19 to do a
test of the BRK1 inner brake operation.
• If: BRK1 releases correctly. CAUTION
– Then continue to Step 3. BRK1 could be very hot. It can burn your skin.
• If: BRK1 does not release.
– Then continue to Step 4. See Event Code 443.
CA410. Check the wire continuity from CA410-6 to the Event Code 445
inner coil. Then check the wire continuity from CA410-7
to the inner coil. ACCESS 4 OUTER BRAKE (BRK1) COIL OPEN
CIRCUIT
ments. One of the wires to the BRK1 outer coil has an open
circuit. The correct current < 3 A.
• If:The wires and connectors are satisfactory.
– Then continue to Step 4. tor the BRK1 resistance and A3.4.18.3 to monitor the
Step 4: Use ANALYZER MENU / A3.4.19 to check current feedback.
the BRK1 current.
 The correct current ≈ 2 A.
• If:The current ≈ 2 A.
– Then BRK1 has a mechanical problem. Repair or CA410. Check the wire continuity from CA410-8 to
replace BRK1. CA410-12.
ments.
– Then replace the BRK1 coil.
Fig. 83 (21821)
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ELECTRICAL SYSTEM
Event Code 446
Step 2: Use ANAYLYZER MENU / A4.4.17 to do a

test of the BRK1 outer brake operation.
• If:BRK1 releases correctly.
• If:BRK1 does not release correctly.
CA410. Check the wire continuity from CA410-8 to the
inner coil. Then check the wire continuity from
CA410-12 to the outer coil.
ments.
Fig. 84 (21821)
– Then monitor the event code.
Event Code 446
• If:Event code continues.
ACCESS 4 OUTER BRAKE (BRK1) COIL RESIS- – Then replace BRK1 coil.
TANCE HOT (BRAKE IS DRAGGING)
Step 4: Use ANALYZER MENU / A3.4.18 to check
The traction function is disabled. the BRK1 current.
The BRK1 coil resistance is higher than the operation  The correct current ≈ 5 A.
range. The BRK1 temperature could be too hot or there
could be a connection problem. Use ANALYZER • If:The current ≈ 5 A.
MENU / A3.4.18 to check the current and resistance. – Then BRK1 has a mechanical problem. Repair or
replace BRK1.
CAUTION
Step 1: Let BRK1 cool. Make sure that the BRK1 air
gap and torque gap are correct and that the screws are
tight.
• If:The air gap or torque gap is incorrect.
Fig. 85 (21821)
Event Code 447

ACCESS 4 OUTER BRAKE (BRK1) RESISTANCE
HIGH
Decreased travel speed, usually < 1.61 km/h [1 mph].
The BRK1 coil resistance is higher than a typical hot
brake, but it is not an open circuit. Use ANALYZER
Possible causes:
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ELECTRICAL SYSTEM
Event Code 448
• The BRK1 temperature could be too hot The BRK2 coil resistance is higher than the operation
• There could be a connection problem. range. The BRK2 temperature could be too hot or there
could be a connection problem. Use ANALYZER
CAUTION
CAUTION
See Event Code 446.
Step 1: Use UTILITIES MENU / U1.1 to make sure

Event Code 448 that the lift truck software is Version 8 or higher.
ACCESS 4 CASTER BRAKE (BRK2) COIL OPEN • If:The software < Version 8.
CIRCUIT – Then update the software. Monitor the event
The traction function is disabled. code.
One of the wires to the BRK2 outer coil has an open • If:The software is correct.
circuit. The current < 0.5 A. Use ANALYZER MENU / – Then continue to Step 2.
A3.4.20.3 to monitor the BRK2 resistance and Step 2: Let BRK2 cool. Make sure that the BRK1 air
A3.4.20.2 to monitor the current feedback. gap and torque gap are correct. The screws must have
Step 1: Turn off the lift truck. Disconnect Access 4 the correct torque of 6.0–6.4 N m (3.7–4.7 ft lb).
CA411. Measure the resistance from Access 4 • If:The air gap or torque gap is incorrect.
CA414-34 to CA411-35.
• If:The resistance > 8 Ω.
– Then there is damage to the wire or connector. – Then continue to Step 3.
Check the connector pins for corrosion. Make the
necessary repairs or replacements. Step 3: Use ANAYLYZER MENU / A4.4.19 to do a
test of the BRK2 operation.
• If:There is an open circuit.
• If:BRK2 releases correctly.
ments. – Then continue to Step 3.
• If:The wires and connections are satisfactory. • If:BRK2 does not release.
– Then replace the BRK2 coil. – Then continue to Step 4.
CA411. Check the wire continuity from CA411-34 to the
BRK2 coil. Then check the wire continuity from
CA411-35 to the BRK2 coil.
ments.
• If:Event code continues.
Fig. 86 (21822)
– Then replace BRK2 coil.
Event Code 449 Step 5: Use ANALYZER MENU / A3.4.19 to check
the BRK2 current.
ACCESS 4 CASTER BRAKE (BRK2) COIL RESIS-  The correct current ≈ 5 A.
TANCE IS HIGH (BRAKE IS DRAGGING)
• If:The current ≈ 5 A.
– Then BRK2 has a mechanical problem. Repair or
replace BRK2.
M4.8-1460-241 Crown 2013 PF25814 Rev. 3/20
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ELECTRICAL SYSTEM
Event Code 450
Event Code 451

ACCESS 4 INNER BRAKE (BRK1) COIL RESIS-
TANCE LOW
Decreased travel speed, usually < 1.61 km/h (1 mph).
The BRK1 inner brake coil resistance is a minimum of
30% lower than nominal, but it does not have a short
circuit.
Step 1: Use ANALYZER MENU / A3.4.19.3 to check
the coil for low resistance. Do an inspection of the coil
Fig. 87 (21822)
for turn-to-turn short circuits.
• If:The coil resistance is low.
Event Code 450 – Then replace the BRK1 coil.
ACCESS 4 CASTER BRAKE (BRK2) RESISTANCE
HIGH
The BRK2 coil resistance is higher than a typical hot
brake, but it is not an open circuit. Use ANALYZER
Possible causes:
• The BRK2 temperature could be too hot
CAUTION
BRK1 could be very hot. It can burn your skin. Fig. 88 (21821)
See Event Code 449. Event Code 452

ACCESS 4 OUTER BRAKE (BRK1) COIL RESIS-
TANCE LOW
The BRK1 outer brake coil resistance is a minimum of
30% lower than nominal, but it does not have a short
circuit.
for turn-to-turn short circuits.
• If:The coil resistance is low.
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ELECTRICAL SYSTEM
Event Code 453
Step 1: Turn off the lift truck. Disconnect the BRK1

harness at CA609. Turn on the lift truck.
Code 442).
– Then the short circuit is in the BRK1 or the wires
between BRK1 and CA609. Continue to Step 2.
– Then the short circuit is in the wires between
CA609 and Access 4 or internally to Access 4.
Continue to Step 4.
Step 2: Keep the lift truck turned off and CA609 dis-
connected. Check the resistance of the inner coil from
JC609-2 to JC609-3.
Fig. 89 (21821) • If:The resistance < 3 Ω.
Event Code 453 • If:The resistance is > 3 Ω.
ACCESS 4 CASTER BRAKE (BRK2) RESISTANCE – Then continue to Step 4.
LOW
Step 3: Check the condition of the JC609 connector
Decreased travel speed, usually < 1.61 km/h (1 mph). and the wires between BRK1 and JC609.
The BRK2 coil resistance is a minimum of 30% lower • If:There is no damage to the wires or connector.
than nominal, but it does not have a short circuit.
• If:There is damage to the wires or connector.
for turn-to-turn short circuits. – Then make repairs or replacements.
• If:The coil resistance is low. Step 4: Keep the lift truck turned off and CA609 dis-
connected. Disconnect CA410. Check the resistance
between PC609-2 and PC609-3.
– Then there is damage to the wires between
CA609 and Access 4 or the connectors. Make re-
pairs or replacements as necessary.
• If:There is no short circuit.
Fig. 90 (21822)
Event Code 454

ACCESS 4 INNER BRAKE (BRK1) COIL SHORTED
There is a short circuit between one of the wires to the
BRK1 inner coil and battery positive.
Use ANALYZER MENU / A3.4.19.2 to monitor the
BRK1 resistance and A3.4.19.3 to monitor the current.
 At 20 °C (68 °F) the correct coil resistance =
Fig. 91 (21821)
24.49–55.2 Ω.
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ELECTRICAL SYSTEM
Event Code 455
Event Code 455

ACCESS 4 INNER BRAKE (BRK1) COIL SHORTED
BRK1 inner coil and battery negative.
See Event Code 454.
Event Code 456

ACCESS 4 OUTER BRAKE (BRK1) COIL SHORTED
BRK1 outer coil and battery positive. Fig. 92 (21821)
Use ANALYZER MENU / A3.4.18 to monitor the BRK1
outer coil resistance and current. Event Code 457
Step 1: Turn off the lift truck. Disconnect the BRK1
ACCESS 4 OUTER BRAKE (BRK1) COIL SHORTED
harness at CA609. Turn on the lift truck.
Code 445). There is a short circuit between one of the wires to the
BRK1 outer coil and battery negative.
– Then the short circuit is in BRK1 or the wires be-
tween BRK1 and CA609. Continue to Step 2. Use ANALYZER MENU / A3.4.18 to monitor the BRK1
outer coil resistance and current.
See Event Code 456.
CA609 and Access 4 or internally to Access 4.
Step 2: Keep the lift truck turned off and CA609 dis- Event Code 458
connected. Check the resistance of the outer coil from
ACCESS 4 OUTER BRAKE (BRK1) COIL SUP-
JC609-1 to JC609-4.
PRESSION SHORTED
• If:The resistance < 3 Ω. The traction function is disabled.
– Then continue to Step 3. The flyback suppression has a short circuit.
• If:The resistance > 3 Ω. Use ANALYZER MENU / A3.4.18 to monitor the BRK1
– Then replace Access 4. outer coil resistance and current.
Step 3: Check the condition of the JC609 connector See Event Code 456.
and the wires between BRK1 and JC609.
• If:If there is no damage to the wires or connector. Event Code 459
– Then replace the BRK1 coil. ACCESS 4 CASTER BRAKE (BRK2) COIL
• If:There is damage to the wires or connector. SHORTED
– Then make repairs or replacements. The traction function is disabled.
Step 4: Keep the lift truck turned off and CA609 dis- There is a short circuit between one of the wires to the
connected. Disconnect CA410. Check the resistance BRK2 coil and battery negative.
between PC609-1 and PC609-4. Use ANALYZER MENU / A3.4.20 to monitor the BRK2
• If:There is a short circuit. coil resistance and current.
– Then there is damage to the wires between Step 1: Turn off the lift truck. Disconnect the BRK2
CA609 and Access 4 or the connectors. Make re- harness at CA610. Turn on the lift truck.
pairs or replacements as necessary. • If:The event code changes to open circuit (Event
• If:There is no short circuit. Code 448).
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ELECTRICAL SYSTEM
Event Code 460
– Then the short circuit is in BRK2 or the wires be- Access 3™ CAN bus communication with Access 4
tween BRK2 and CA609. Continue to Step 2. stopped.
• If:The event code continues. See Event Code 304.
CA610 and Access 4 or internally to Access 4. Event Code 462
Step 2: Keep the lift truck turned off and CA610 dis-
connected. Measure the resistance from the red and ACCESS 4 STEER FEEDBACK (RPS1) POWER
white wire at JC610-1 to the green and white wire at SUPPLY OUT OF RANGE (HIGH)
JC610-4. Full-speed traction is disabled.
• If:The resistance < 6 Ω. Step 1: Turn on the lift truck. Measure the voltage at
Access 4 CA412-35 and CA412-33.
– Then continue to Step 3.  The correct voltage = 5 V.
• If:The resistance > 6 Ω. • If:The voltage = 5 V.
– Then replace Access 4. – Then make sure that there is not a short circuit
Step 3: Keep the lift truck turned off. Check the wire from RPS1 to positive.
continuity from CA411-34 and CA411-35. • If:There is no short circuit in the positive circuit.
• If:There is damage to the wires or connector. – Then continue to Step 2.
– Then make repairs or replacements. Step 2: Make sure that there are no short circuits be-
• If:There is no damage to the wires or connector. tween POT1, POT2, or POT3 and positive.
– Then replace the BRK2 coil. • If:The POT1, POT2, and POT3 circuits are satisfac-
tory.
– Then replace RPS1.
• If:RPS1 is satisfactory and the event code contin-
ues.
Event Code 463

ACCESS 4 STEER FEEDBACK (RPS1) POWER
SUPPLY OUT OF RANGE (LOW)
Fig. 93 (21822) Full-speed traction is disabled.
Event Code 460 Access 4 CA412-35 and CA412-33.
ACCESS 4 CASTER BRAKE (BRK2) COIL
SHORTED • If:The voltage = 5 V.
The traction function is disabled. – Then make sure that there is not a short circuit
from RPS1 to negative.
BRK2 coil and battery positive. • If:There is not short circuit in the negative circuit.
Use ANALYZER MENU / A3.4.20 to monitor the BRK2 – Then continue to Step 2.
coil resistance and current. Step 2: Make sure that there are no short circuits be-
See Event Code 459. tween POT1, POT2, or POT3 and negative.
• If:The POT1, POT2, and POT3 circuits are satisfac-
Event Code 461 tory.
ACCESS 4 CAN COMMUNICATION ISSUE WITH • If:RPS1 is satisfactory and the event code contin-
Access 3™ ues.
All the lift truck functions are disabled. – replace Access 4.
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ELECTRICAL SYSTEM
Event Code 464
Event Code 464 • If:The ECR2 input voltage changes in relation to the
mast movement.
ACCESS 4 HEIGHT ENCODER (ECR2) INPUT IS- – Then replace Access 4.
SUE • If:The ECR2 input voltage does not change in rela-
The raise function is disabled. tion to the mast movement.
The ECR2 input changes without mast movement. – Then continue to Step 2.
Step 1: Turn on the lift truck. Use ANALYZER MENU Step 2: Measure the voltage at Access 4 CA412-9
/ A2.4.23 to monitor the ECR2 input. and CA412-11 (Channel A). Then measure the voltage
 The input voltage only changes in relation to the at Access 4 CA412-9 and CA412-10 (Channel B).
mast movement. Nominal value = 5.3 V.  The voltage only changes in relation to the mast
• If:The ECR2 input voltage changes without mast movement.
movement. • If:The voltage does not change.
– Then continue to Step 2. – Then check the wires and ECR2. Repair or re-
Step 2: Measure the voltage at Access 4 CA412-9 place the wires and ECR2 as necessary.
and CA412-11 (Channel A). Then measure the voltage
at Access 4 CA412-9 and CA412-10 (Channel B).
 The voltage only changes in relation to the mast
movement.
• If:The voltage changes without mast movement.
– Then check the wires and ECR2. Repair or re-
place the wires or ECR2 as necessary.
• If:The voltage changes correctly in relation to mast
movement.
Fig. 95 (21823)
Event Code 466

ACCESS 4 HEIGHT ENCODER (ECR2) INPUT IS-
SUE
The raise function is disabled.
The ECR2 input counts are backward.
/ A2.4.23.1 to monitor the ECR2 input.
Fig. 94 (21823)  The counts increase consistently as the mast
raises.
 The counts decrease consistently as the mast
Event Code 465 lowers.
ACCESS 4 HEIGHT ENCODER (ECR2) INPUT IS- Note: After the count increases to 32, it starts again at
SUE 0.
The raise function is disabled. • If:The counts do not increase and decrease in rela-
The ECR2 input does not change with mast movement. tion to the mast movement.
Step 1: Turn on the lift truck. Use ANALYZER MENU – Then continue to Step 2.
/ A2.4.23 to monitor the ECR2 input.
 The input voltage only changes in relation to the
mast movement.
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Event Code 467
Step 2: Measure the voltage at Access 4 CA412-9 • If: HGTRS2 is open below free-lift.
and CA412-11 (Channel A). Then measure the voltage – Then check the HGTRS2 and the related wires.
at Access 4 CA412-9 and CA412-10 (Channel B). Make the necessary repairs or replacements.
 The voltage changes in relation to the mast
• If: HGTRS2 is closed below free-lift.
movement.
• If:The voltage does not change in relation to the
mast movement on both channels. Step 3: Turn on the lift truck. Measure the voltage at
Access 4 CA411-4 below and above staging.
– Then check the wires and ECR2. Repair or re-
 The correct voltage = 13.8 V above staging and
place the wires and ECR2 as necessary.
0 V below staging.
• If:The voltage changes in relation to the mast
• If: The voltages are not correct.
movement.
– Then check HGTRS2 and the related wires (mast
cable). Make the necessary repairs or replace-
ments.
• If: The voltage is correct.
/ A2.4.23 to monitor the ECR2 counts when raising and
lowering the mast above staging.
• If: The ECR2 counts are inconsistent with the mast
movement.
• If: The ECR2 counts are consistent with the mast
movement.
Fig. 96 (21823) Step 5: Monitor the event code.
Event Code 467

ACCESS 4 HEIGHT RESET SWITCH (HGTRS2) IN-
PUT IS OPEN, BUT DID NOT CORRECTLY TRAN-
SISTION TO ECR2
Access 4 monitors the transition of the mast (HGTRS2
opens then ECR2 starts up) as the mast stages from
Fig. 97 (21824)
primary to secondary.
Note: The event code can be intermittent in cold tem-
peratures if HGTRS2 is shimmed too far from the mast.
Event Code 468
Step 1: Check the distance between HGTRS2 and ACCESS 4 TILLER KNOB SENSOR (ECR7) SUPPLY
the mast. VOLTAGE ISSUE
 The correct distance = 5–6 mm (0.20–0.25 in). The traction function is disabled.
• If: The distance ≠ 5–6 mm (0.20–0.25 in). The ECR7 supply voltage is out of the correct range
– Then add shims to get the correct distance. (5 V) (hydraulic steer lift trucks only).
• If: The distance = 5–6 mm (0.20–0.25 in). Step 1: Turn on the lift truck. Measure the ECR7 sup-
ply voltage at CA408-1 and CA408-4.
 The correct supply voltage = 5 V.
Step 2: Turn on the lift truck. With the mast down, use
ANALYZER MENU / A2.4.2 to monitor the HGTRS2 in-
put. – Then replace ECR7.
• If: The voltage is > 5 V.
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Event Code 469

Step 2: Check the wires from ECR7 to Access 4
CA412-20 and CA412-23 for an open circuit.
• If: The wires and connections are satisfactory.
Fig. 99 (21823)
Event Code 470

ACCESS 4 ACCESSORY POT (POT3) POWER SUP-
PLY ISSUE
The reach and sideshift functions are disabled.
Fig. 98 (21825)
The POT3 supply voltage is out of the correct range
(5 V).
Event Code 469 Step 1: Turn on the lift truck. Measure the POT3 sup-
ACCESS 4 HEIGHT ENCODER (ECR2) SUPPLY ply voltage at Access 4 CA412-19 and CA412-16.
VOLTAGE ISSUE  The correct voltage = 5 V.
The raise function is disabled. • If: The voltage = 5 V.
The ECR2 supply voltage is out of the correct range – Then there is a short circuit in POT3 or the re-
(11.3 V). lated wires. Repair or replace the wires or POT3.
Step 1: Turn on the lift truck. Measure the ECR2 sup- • If: The voltage ≠ 5 V.
ply voltage at CA645-1 and CA645-2. Supply voltage = – Then continue to Step 2.
11.3 V.
Step 2: Disconnect the wires at CA412-19 and
• If: The voltage = 11.3 V. CA412-16. Measure the voltage at Access 4 CA412-19
– Then replace ECR2. and CA412-16 again.
• If: The voltage > 11.3 V. • If: The Access 4 power supply voltage ≠ 5 V.
– Then continue to Step 2. – Then replace Access 4.
Step 2: Check the wires from ECR2 to Access 4
CA412-9 and CA412-12 for an open circuit.
• If: The wires and connections are satisfactory.
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Event Code 471

Fig. 100 (21826)
Event Code 471 Fig. 101 (21826)
ACCESS 4 RAISE AND LOWER POTENTIOMETER

(POT2) INPUT OUT OF RANGE (HIGH) Event Code 472
The raise and lower functions are disabled. ACCESS 4 RAISE AND LOWER POTENTIOMETER
The input from POT2 is out of the calibrated range. (POT2) INPUT OUT OF RANGE (LOW)
Step 1: Turn on the lift truck. Use ANALYZER MENU The raise and lower functions are disabled.
/ A2.4.19.1 to monitor the POT2 voltage. The input from POT2 is out of the calibrated range.
 The correct voltage range ≈ 0.7–4.5 V.
• If: The voltage movement is irregular. / A2.4.19.1 to monitor the POT2 voltage.
– Then replace POT2.  The correct voltage range ≈ 0.7–4.5 V.
• If: The voltage movement is smooth with the oper- • If: The voltage movement is irregular.
ation of the hydraulic function command. – Then replace POT2.
– Then calibrate the potentiometer in CALIBRA- • If: The voltage movement is smooth with the oper-
TION MENU / C1.2 while tightly holding the han- ation of the hydraulic function command.
dle in the stops.
– Then calibrate the potentiometer in CALIBRA-
Step 2: Monitor the event code. TION MENU / C1.2 while tightly holding the han-
• If: The event code continues. dle in the stops.
– Then replace the potentiometer. Monitor the Step 2: Monitor the event code.
event code again. • If: The event code continues.
• If: The event code continues. – Then replace the potentiometer. Monitor the
– Then continue to Step 3. event code again.
Step 3: Turn off the lift truck. Disconnect the wiper in- • If: The event code continues.
put at Access 4 CA412-18. Turn on the lift truck. The – Then continue to Step 3.
event code changes.
Step 3: Turn off the lift truck. Disconnect the wiper in-
• If: The event code changes. put at Access 4 CA412-18. Turn on the lift truck. The
– Then check the wires from CA412-18 to POT2 for event code changes.
a short circuit to battery positive. Make the nec- • If: The event code changes.
essary repairs or replacements.
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Event Code 473
– Then check the wires from CA412-18 to POT2 for Step 3: Turn off the lift truck. Disconnect the wiper in-
a short circuit to battery negative. Make the nec- put at Access 4 CA412-31. Turn on the lift truck. The
essary repairs or replacements. event code changes.
• If: There is no short circuit. • If: The event code changes.
– Then replace Access 4. – Then check the wires from CA412-31 to POT3 for
a short circuit to battery positive. Make the nec-
essary repairs or replacements.
Fig. 102 (21826)
Event Code 473

ACCESS 4 ACCESSORY POT (POT3) INPUT OUT Fig. 103 (21826)
OF RANGE (HIGH)
The reach and sideshift functions are disabled.
Event Code 474
The input from POT3 is out of the calibrated range.
Step 1: Turn on the lift truck. Use ANALYZER MENU ACCESS 4 ACCESSORY POT (POT3) INPUT OUT
/ A2.4.20.1 to monitor the POT3 voltage. OF RANGE (LOW)
 The correct voltage range ≈ 0.7–4.5 V. The reach and sideshift functions are disabled.
• If: The voltage movement is irregular. The input from POT3 is out of the calibrated range.
– Then replace POT3. Step 1: Turn on the lift truck. Use ANALYZER MENU
• If: The voltage movement is smooth with the acces- / A2.4.20.1 to monitor the POT3 voltage.
sory position operation.  The correct voltage range ≈ 0.7–4.5 V.
– Then calibrate the potentiometer in CALIBRA- • If: The voltage movement is irregular.
TION MENU / C1.2 while tightly holding the han- – Then replace POT3.
dle in the stops. • If: The voltage movement is smooth with the acces-
Step 2: Monitor the event code. sory position operation.
• If: The event code continues. – Then calibrate the potentiometer in CALIBRA-
– Then replace the potentiometer. Monitor the TION MENU / C1.3 while tightly holding the han-
event code again. dle in the stops.
• If: The event code continues. Step 2: Monitor the event code.
– Then continue to Step 3. • If: The event code continues.
– Then replace the potentiometer. Monitor the
event code again.
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Event Code 475
• If: The event code continues. • If: The voltage = 12 V.

– Then continue to Step 3. – Then replace LS.
Step 3: Turn off the lift truck. Disconnect the wiper in- • If: The voltage ≠ 12 V.
put at Access 4 CA412-31. Turn on the lift truck. The
event code changes.
Step 3: Measure the voltage at Access 4 CA412-26
• If: The event code changes.
and CA412-25.
– Then check the wires from CA412-31 to POT3 for
a short circuit to battery negative. Make the nec-
essary repairs or replacements. – Then repair the wires from CA412-25 and
CA412-26 to CA612-1 and CA612-2.
– Then replace Access 4. • If: The voltage ≠ 12 V.
Fig. 105 (21827)
Event Code 476

ACCESS 4 LOAD SENSOR (LS) INPUT OUT OF
RANGE (LOW)
Fig. 104 (21826)
Step 1: Turn on the lift truck. With a load on the lift
truck forks, use ANALYZER MENU / A2.4.25 to monitor
the LS counts.
Event Code 475  The correct range ≈ 4–20 mA in relation to the
load.
ACCESS 4 LOAD SENSOR (LS) INPUT OUT OF
 Make sure that the measurement changes in re-
RANGE (HIGH)
lation to different loads.
• If: The measurement < 4 mA.
Step 1: Turn on the lift truck. With a load on the lift
truck forks, use ANALYZER MENU / A2.4.25 to monitor
the LS counts. • If: The measurement = 4–20 mA.
 The correct range ≈ 4–20 mA in relation to the – Then replace Access 4.
load. Step 2: Turn on the lift truck. Measure the voltage
 Make sure that the measurement changes in re- from CA612-2 and CA612-1.
lation to different loads.
• If: The measurement > 20 mA.
– Then replace LS.
• If: The voltage ≠ 12 V.
• If: The measurement = 4–20 mA.
Step 3: Measure the voltage at Access 4 CA412-26
and CA412-25.
from CA612-2 and CA612-1.
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ELECTRICAL SYSTEM
Event Code 477
• If: The voltage = 12 V. • If: The battery is correct and in good working order.
– Then repair the wires from CA412-25 and – Then continue to Step 2.
CA412-26 to CA612-1 and CA612-2. • If: The battery is incorrect or in poor working condi-
• If: The voltage ≠ 12 V. tion.
– Then replace Access 4. – Then make the necessary repairs, adjustments,
or replace the battery
Step 2: With the battery connected, the lift truck
turned off, LGS2 and FNS in the off position, and wire
2955 disconnected from the strobe diode block, mea-
sure voltage at CA412-3.
• If: The voltage ≠ battery volts.
– Then check FU6, connections at the fuse block,
and the wire 206 connection at ED1. Make the
necessary repairs.
• If: The voltage = battery volts but drops by > 0.5 V
Fig. 106 (21827) when the lift truck is turned on.
– Then remove and inspect the aftermarket acces-
Event Code 477 sories wired anywhere in the FU6 circuit.
ACCESS 4 HYDRAULIC STEER SENSOR (RPS1) • If: The voltage = battery volts and maintains voltage
NOT CALIBRATED when the lift truck is turned on.
Full-speed traction is disabled. – Continue to Step 3.
Step 1: Use CALIBRATION MENU / C2.8 to calibrate Step 3: With the battery connected, the lift truck
RPS1. turned on, LGS2 and FNS in the off position, and wire
2955 disconnected from the strobe diode block, mea-
sure voltage at CA412-3 while toggling the FNS to
– Then replace RPS1. Use CALIBRATION MENU high, low and back to neutral.
/ C4.1 to calibrate RPS1 again.
• If: The voltage maintains in all of the switch posi-
tions.
Event Code 478 – Continue to Step 4.
ACCESS 4 ACCELEROMETER NOT CALIBRATED • If: The voltage drops in any of the switch positions.
Full-speed traction is disabled. – Inspect the wiring harness and FAN5 for shorts or
Step 1: Park the lift truck on a level surface. Do the damaged wiring. Make all necessary repairs
calibration in CALIBRATION MENU / C2.5. Step 4: With the battery connected, the lift truck
• If: The event code continues. turned on, FNS in the off position, and wire 2955 dis-
connected from the strobe diode block, measure volt-
– Then replace Access 4. age at CA412-3 while turning the LGS2 to the on
position.
Event Code 479 • If: The voltage maintains.
ACCESS 4 INCORRECT BATTERY VOLTAGE – Continue to Step 5.
• If: The voltage drops.
Traction and lift functions are disabled.
– Inspect the wiring harness and LGT2 for shorts or
Probable Causes: A bad battery or battery connec- damaged wiring. Make all necessary repairs.
tions. A short in the overhead guard, strobe, aftermar-
Step 5: With the battery connected, the lift truck
ket accessory harnesses, or components. A blown FU6
turned off, LGS2 and FNS in the off position, and wire
due to part failure or a short in the circuit. A loose con-
2955 connected to the strobe diode block, measure
nection at the ED1, fuse block, or ACCESS 4.
voltage at CA412-3 while turning the truck on.
Step 1: Make sure that a proper battery is installed
• If: The voltage maintains.
and is in good health. Verify the water levels, specific
gravity, and good voltage output.
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ELECTRICAL SYSTEM
Event Code 486
– Then the issue is likely an intermittent short or – Then make the necessary repairs or replace-
loose connection. Visually inspect the overhead ments.
guard harness and verify connections at the fuse • If: The event code continues.
block, pin fit at CA412-3, and the wire 206 con-
nection to ED1. Make all necessary repairs.
• If: The voltage drops.
– Then inspect the wiring harness, strobe light, and
SB81 block for shorts or damaged wiring. Make
all necessary repairs.
29150
CA856 CA853
1 29148 1 CA634
CA855 CA852 29149 C
1 1 29147 B
RED - LOW
BLUE-HIGH
5121 5120 A
CA854 CA851
1 1
2960
LGT2
BLK
2971
OHG WRK LGT

FNS WHT
1 1 1
FAN5 1 2 BLK
SB81
2956
CA635
2959
2957
CA202 LGS2 5
5 1 1
4
Distribution Panel
6
K2 LGT4 BLK 3
7 STROBE
TP10 WHT 2
8 2955
TP9 1
CA203
212 CA404
5 FU6-15A
209
206
6
Fig. 108 (21826)
8 SPLICE10 216 LIGHT/FAN
5
ACCESS 4
204 206 Event Code 488
CA412 ED1 BATT
3 ACCESS 4 TRACTION POTENTIOMETER (POT1)
1 2 + POWER SUPPLY SHORTED TO BATTERY POSI-
Fig. 107 34441 TIVE
Step 1: Check for a short circuit from the POT1
Event Code 486 power supply to battery positive at Access 4 CA412-8.
• If: There is a short circuit.
ACCESS 4 INVALID CUTOUT CONFIGURATION – Then make the necessary repairs or replace-
The raise and lower functions are disabled. ments
Step 1: Use CALIBRATION MENU / C1 to check or • If: The event code continues.
change the settings for cutouts. – Then replace Access 4.
– Then consult the factory.
Event Code 487

ACCESS 4 TRACTION POTENTIOMETER (POT1)
POWER SUPPLY SHORTED TO BATTERY NEGA-
TIVE
Step 1: Check for a short circuit from the POT1
power supply to battery negative at Access 4 CA412-5.
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Event Code 489
Fig. 109 (21826) Fig. 110 (21826)

ACCESS 4 TRACTION POTENTIOMETER (POT1) ACCESS 4 TRACTION POTENTIOMETER (POT1)
WIPER OUT OF RANGE (LOW) WIPER OUT OF RANGE (HIGH)
The traction function is disabled. The traction function is disabled.
Step 1: Turn on the lift truck. Use ANALYZER MENU The input from POT1 is out of the calibrated range.
/ A2.4.18.1 to monitor the POT1 voltage.
 The correct voltage range ≈ 0.7 V–4.5 V. Step 1: Turn on the lift truck. Use ANALYZER MENU
/ A2.4.18.1 to monitor the POT1 voltage.
• If: The voltage movement is irregular.  The correct voltage range ≈ 0.7 V–4.5 V.
– Then replace POT1. • If: The voltage movement is irregular.
• If: The voltage movement is smooth with the trac- – Then replace POT1.
tion operation.
• If: The voltage movement is smooth with the trac-
– Then calibrate the potentiometer in CALIBRA- tion operation.
TION MENU / C1.1.
– Then calibrate the potentiometer in CALIBRA-
Step 2: Monitor the event code. TION MENU / C1.1.
• If: The event code continues. Step 2: Monitor the event code.
– Then replace the potentiometer. Monitor the • If: The event code continues.
event code again.
– Then replace the potentiometer. Monitor the
• If: The event code continues. event code again.
– Then continue to Step 3. • If: The event code continues.
Step 3: Turn off the lift truck. Disconnect the wiper in- – Then continue to Step 3.
event code changes. Step 3: Turn off the lift truck. Disconnect the wiper in-
• If: The event code changes. event code changes.
– Then check the wires from CA412-7 to POT1 for • If: The event code changes.
a short circuit to battery negative. Make the nec-
essary repairs or replacements. – Then check the wires from CA412-7 to POT1 for
a short circuit to battery positive. Then make the
• If: There is no short circuit. necessary repairs or replacements.
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ELECTRICAL SYSTEM
Event Code 491

ACCESS 4 FORWARD SWITCH (FS) CLOSED IN
REVERSE DIRECTION
Possible cause:
• a short circuit in the FS circuit.
Step 1: Use ANALYZER MENU / A2.4.17 to check
the FS input.
• If:The input shows CLOSED.
Step 2: Measure the input voltage at Access 4
CA412-14.
– Then repair or replace FS or the related wire.
Fig. 111 (21826)
Event Code 491

ACCESS 4 REVERSE (RS) AND FORWARD (FS)
SWITCH MISMATCH
Step 1: Use ANALYZER MENU / A2.4.16 and
A2.4.17 to check the RS and FS inputs.
• If:The two inputs show CLOSED. Fig. 113 (21829)
Step 2: Measure the input voltage at Access 4
CA412-14 and CA412-15.
• If:The two voltages = 5 V.
– Then repair or replace RS and FS, or the related
wires.
• If:The two voltages ≠ 5 V.
Fig. 112 (21829)
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Event Code 493
ACCESS 4 REVERSE SWITCH (RS) CLOSED IN Event Code 496

FORWARD DIRECTION
The traction function is disabled. ACCESS 4 PERFORMANCE SETTINGS ISSUE
Possible cause: All the lift truck functions are disabled.
• a short circuit in the RS circuit. There is an Access 4 performance set-up problem.
Step 1: Use ANALYZER MENU / A2.4.16 to check Possible cause:
the RS input. • The installation of new software.
• If:The input shows CLOSED. Step 1: Turn off the lift truck. Then turn on the lift
– Then continue to Step 2. truck.
Step 2: Measure the input voltage at Access 4 • If:The event code continues.
CA412-15. – Then use the PERFORMANCE MENUS to set all
• If:The voltage = 5 V. performance settings again.
– Then repair or replace RS or the related wire. • If:The event code occurs again.
• If:The voltage ≠ 5 V. – Then replace Access 4.

Event Code 497
ACCESS 4 FEATURES SETTINGS ISSUE
There is an Access 4 performance set-up problem.
Possible cause:
• The installation of new software.
truck.
Fig. 114 (21829)
– Then use the FEATURES MENUS to set all fea-
tures settings again.
Event Code 494 • If:The event code occurs again.
ACCESS 4 CALIBRATION ISSUE – Then replace Access 4.
Access 4 cannot calculate the calibration data. Event Code 499
Step 1: Calibrate All the lift truck functions. ACCESS 4 STEER SENSOR (RPS1) NOT COUNT-
• If:The event code continues. ING
– Then replace Access 4. Full-speed traction is disabled.
Event Code 495 tor the RPS1 voltage while steering the lift truck.
• If:The voltage does not change in relation to the
ACCESS 4 CALIBRATION ISSUE
steer movement.
Access 4 cannot get the calibration data.
Step 2: Use ANALYZER MENU / A2.4.21.2 to make
Possible cause: sure that the power supply voltage ≈ 5.3 V.
• The installation of new software. • If:The voltage ≈ 5.3 V.
Step 1: Calibrate All the lift truck functions. – Then use CALIBRATION MENU / C4.1 to cali-
• If:The event code continues. brate RPS1. Then continue to Step 3.
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Event Code 500
Step 3: Use ANALYZER MENU / A2.4.21.1 to moni- • If:There are no short circuits in the power cables.
tor the RPS1 voltage while steering the lift truck. – Then continue to Step 2.
• If:The voltage does not change in relation to the Step 2: Keep the lift truck turned off and the power
steer movement. cables disconnected. One at a time, check the resis-
– Then continue to Step 4. tance between the Access 5 phase terminals (U, V, and
Step 4: Check the wires from Access 4 CA412-34 to W) and the lift truck frame.
RPS1. • If:There is a short circuit to a phase terminal.
• If:There is damage to the wires or connections. – Then replace Access 5. Continue to Step 3.
– Then make the necessary repairs or replace- • If:There are no short circuits to the Access 5 phase
ments. terminals.
• If:The wires and connections are correct. – Then continue to Step 3.
– Then replace RPS1. Use CALIBRATION MENU Step 3: Connect the power cables to Access 5 and
/ C4.1 to calibrate RPS1. M4. Turn on the lift truck. Use CALIBRATION MENU /
• If:The event code continues. C4.1 to calibrate RPS1.
– Then replace Access 4. Step 4: Monitor the event code.
• If:The event code continues or becomes intermit-
tent.
Fig. 115 (23829)
Event Code 500

Fig. 116 (21830)
ACCESS 5 AC OVERCURRENT
Event Code 501
The current at the Access 5 terminals (U, V, or W) are
higher than usual. ACCESS 5 AC SHORT CIRCUIT
Possible cause: The traction function is disabled.
• Short circuit in the M4 power cables, M4, or the Possible cause:
Access 5 power terminals. • Short circuit in the M4 power cables, M4, or the
Step 1: Turn off the lift truck. Disconnect each of the Access 5 power terminals.
power cables from Access 5. One at a time, check the Step 1: Turn off the lift truck. Disconnect the battery.
resistance between the power cables and the lift truck Discharge the Access 5 capacitors. See the SAFETY /
frame. Control of Hazardous Energy / Capacitance section in
• If:There is a short circuit in a power cable. the Crown Service and Parts Manual.
– Then make the necessary repairs or replace- Step 2: Check the Access 5 power cables (U, V, and
ments. Continue to Step 3. W) for loose or incorrect connections at Access 5.
Tighten or correct the power cables as necessary.
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Event Code 502
Step 3: Check the power cables for abrasions and – Then continue to Step 2.
short circuits between the Access 5 power cables. Step 2: Turn on the lift truck. Make sure that ED1 is
Make the necessary repairs or replacements. not pulled in. Measure the voltage at the Access 5 bat-
Step 4: Keep the lift truck turned off. Disconnect the tery positive and battery negative terminals.
power cables (U, V, and W) from Access 5. Measure • If:The voltage ≈ battery positive.
the resistance between each of the Access 5 phase
terminals.
 The correct resistance = 40,000–50,000 Ω. • If:Voltage is much < battery positive.
• If:The resistance is much lower than usual. – Then continue to Step 3.
– Then replace Access 5. Use CALIBRATION Step 3: Keep the lift truck turned off. Check FU12.
MENU / C4.1 to calibrate RPS1. • If:FU12 is open.
• If:The resistance = 40,000–50,000 Ω. – Then replace FU12.
– Then replace M4. • If:FU12 is satisfactory.
each point between the Access 5 battery positive ter-
minal through the pre-charge circuit to find where the
voltage stops. The circuit includes the battery positive
terminal, the fuse block terminals, the ED1 terminals,
the related wires, and CA203-12 on the distribution
panel. Examine all wires and connector contacts.
 Make sure that the ED1 threads are satisfactory
and torque the ED1 terminals to 18 N m
(24 ft lb).
• If:There are problems.
sary.
• If:The cables and connections are good.
Fig. 117 (21830) – Then continue to Step 5.
Event Code 502 voltage drop across FU12.
ACCESS 5 DC BUS CHARGING TIMEOUT • If:The voltage drop is 0.5 V or more.
The traction function is disabled. – Then repair the FU12 holder connections or re-
place FU12.
Access 5 senses that the DC bus voltage at the battery
positive and battery negative terminals is much less
than the key switch voltage at Access 5 CA651-1. The
DC bus pre-charges to ≈ 1 V < battery positive through
the key switch and PTC-Diode circuit on the distribution
panel.
Check for other event codes.
Step 1: Turn off the lift truck. Check the power cable
and connection at the Access 5 battery positive termi-
nal.
• If:The terminal or power cable have damage or are
loose.
– Then repair or make corrections as necessary.
• If:The terminal and power cable connection are sat-
Fig. 118 (21831)
isfactory.
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Event Code 503 and 504 • If:Connections and FU4 are correct.
ACCESS 5 DC BUS HIGH BATTERY VOLTAGE Step 7: The battery could have a bad cell under load.
The traction function is disabled. Install a battery that is good.
The DC voltage to Access 5 at the battery positive and • If:The event code continues.
battery negative terminals > 68.72 V.
Step 1: Turn off the lift truck. Disconnect the battery.
Measure the voltage at battery terminals.
• If:The voltage > 48 V.
– Then the lift truck has an incorrect battery.
Change the battery.
• If:The voltage < 39 V.
Step 2: Check for Event Codes 223 and 323.
• If:Event Codes 223 and 323 did not log.
• If:Event Codes 223 and 323 did log.
Step 3: Examine the condition of the battery. Fig. 119 (21831)
 If the battery is fully charged and there was a
strong regen brake operation, the battery can
temporarily go above the limit.
Event Code 505
• If:There was a strong regen brake operation with a ACCESS 5 DC BUS LOW BATTERY VOLTAGE AT
fully charged battery. CONTROLLER
– Then the battery voltage decreases after operat- The traction function is disabled.
ing the lift truck for a short period of time. Step 1: Turn on the lift truck. Measure the voltage at
• If:The battery is not fully charged. Access 5 battery positive and battery negative.
– Then continue to Step 4.  The correct voltage = battery positive.
Step 4: Check the condition of the ED1 tips, return • If:The voltage < battery positive.
spring, terminal threads, and connections. Torque the – Then continue to Step 2.
ED1 screws to 3.4 N m (2.5 ft lb). Step 2: Check the condition of the ED1 tips, return
• If:The ED1 components have damage or are loose. spring, terminal threads, and connections. Torque the
– Then repair or replace ED1. ED1 screws to 3.4 N m (2.5 ft lb).
• If:ED1 is satisfactory. • If:The ED1 components have damage or are loose.
– Then continue to Step 5. – Then repair or replace ED1.
Step 5: Check the wires and connections to the ED1 • If:ED1 is correct.
coil. – Then continue to Step 3.
• If:The wire terminals are loose or the wire is dam- Step 3: Check the wires and connections to the ED1
aged. coil.
– Then repair or replace the wiring harness. • If:The wire terminals are loose or the wire is dam-
• If:The wires and connections are correct. aged.
– Then continue to Step 6. – Then make the necessary repairs or replace-
ments.
Step 6: Check the condition and connections of FU4
and the battery terminals. • If:The wires and the connectors are satisfactory.
• If:The connections have corrosion or are loose. – Then continue to Step 4.
– Then repair or replace the terminals or FU4. Step 4: Check the condition and connections of the
battery terminals.
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Event Code 506
• If:The connections have corrosion or are loose. nal connections and cables at the Access 5 battery
– Then make the necessary repairs or replace- positive, battery negative, U, V, and W cables.
ments. • If:The connections are loose.
• If:The battery terminals and connections are satis- – Then torque them to 5.7–6.3 N m (4.2–4.6 ft lb).
factory. • If:There is damage to a terminal or cable.
– Then continue to Step 5. – Then make repairs or replacements as neces-
Step 5: The battery could have a bad cell under load. sary.
Install a battery that is good. • If:The connections and terminals are correct.
• If:The event code continues. – Then continue to Step 3.
– Then replace Access 5. Step 3: Keep the lift truck turned off. Check the steer-
ing components for blockages that could prevent drive
tire movement. Lift the lift truck until the drive tire does
not touch the floor. See the SAFETY / Control of Haz-
ardous Energy / Lifting and Blocking section in the
Crown Service and Parts Manual. Manually turn the
drive tire through the full range.
• If:The drive tire does not move smoothly through
the full range.
– Then examine M4, the drive unit, and the steering
gears to find the cause. Make repairs as neces-
sary.
• If:The drive tire moves smoothly through the full
range.
Fig. 120 (21831) – Then continue to Step 4.
Event Code 506 / A2.52 to monitor the M4 current. With the drive tire off
the floor, slowly turn the tiller knob while monitoring the
ACCESS 5 STEER MOTOR (M4) TEMPERATURE M4 current.
HIGH  Because the drive tire was manually moved,
The traction function is disabled. Event Code 554 may occur.
M4 temperature > 180 °C (356 °F). TS4 is embedded • If:The current > 10 A.
in M4. TS4 supplies an analog output to Access 5. – Then there is a problem with M4, the drive unit, or
Step 1: Use ANALYZER MENU / A2.5.3.1 to see the the steering gears. Make repairs as necessary.
M4 temperature. • If:The current < 10 A.
• If:The temperature > 180 °C (356 °F) when the – Then continue to Step 5.
event code occurs or M4 is hot when touching it. Step 5: Check for loose connections and broken
– Then the probable problem is M4. Continue to wires at the Access 5 connector. Visually examine the
Step 2. Access 5 connector to make sure that the pins are fully
• If:M4 is warm or cool when touching it. installed.
– Then the probable problem is TS4, the wires, or • If:There is a connection problem.
Access 5. Continue to Step 5. – Then make the necessary repairs or replace-
• If:The M4 temperature is much < 180 °C (356 °F) ments.
when the event code occurs. • If:The connections are satisfactory.
Step 2: Turn off the lift truck. Disconnect the battery. Step 6: Turn off the lift truck. Disconnect CA651 from
Discharge the Access 5 capacitors. See the SAFETY / Access 5. Measure the resistance of TS4 between
Control of Hazardous Energy / Capacitance section in CA651-4 and CA651-16.
the Crown Service and Parts Manual. Check the termi-  The correct resistance is 550 Ω at 22 °C (72 °F).
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Event Code 507
• If:The resistance > 1200 Ω. – Then Access 5 is possibly too hot. Continue to
– Then continue to Step 7. Step 2.
• If:The resistance < 700 Ω. • If:The heatsink is warm or cool.
– Then continue to Step 8. – Then Access 5 possibly has a problem. Continue
to Step 7.
Step 7: Examine if the lift truck is operating with a
heavy duty cycle or in a high temperature environment. • If:The heatsink temperature is much < 125 °C
(259 °F) at the time of the event code.
• If:The lift truck is too hot because of these condi-
tions and the performance decreases. – Then continue to Step 7.
– Then let the lift truck cool. Make sure that FAN1 Step 2: Turn off the lift truck. Disconnect battery. Dis-
operates correctly. charge the Access 5 capacitors. See the SAFETY /
Control of Hazardous Energy / Capacitance section in
• If:The lift truck is not too hot because of these con-
the Crown Service and Parts Manual. Check the termi-
ditions.
nal connections on Access 5 and FU4. Check the bat-
– Then continue to Step 8. tery positive, battery negative, U, V, and W cables for
Step 8: Replace M4. damage.
• If:The event code continues. • If:There is a connection problem.
– Then replace Access 5. Use CALIBRATION – Then torque the fasteners to 5.7–6.3 N m (4.2–
MENU / C4.1 to calibrate RPS1. 4.6 ft lb).
• If:The terminals or power cables have damage.
ments.
• If:The terminals and the power cables are satisfac-
tory.
Step 3: Check the four installation screws for
Access 5.
 The correct torque is 5.7–6.3 N m (4.2–
4.6 ft lb).
• If:The screws are loose.
– Then disconnect Access 5 from the power unit
wall. Clean the power unit wall. Clean the
Access 5 surfaces with air or a dry cloth. Install
Access 5 onto power unit wall.
• If:The screws are correct.
Step 4: Determine if lift truck is under a heavy duty
cycle or operating in high ambient temperatures.
• If:Lift truck is overheating due to these conditions
Fig. 121 (21832) and performance is degraded.
– Then let the lift truck cool. Make sure that the
Event Code 507 FAN1 operation is correct. Continue to Step 5.
ACCESS 5 HEATSINK OVER TEMPERTURE • If:Lift truck is not overheating due to these condi-
tions.
Access 5 heatsink temperature > 125 °C (259 °F).
Step 5: See Event Code 506 to check for issues with
Step 1: Use ANALYZER MENU / A2.5.3.2 to monitor
M4 or the drive linkage.
the heatsink temperature.
• If:The steer system has mechanical problems that
• If:The temperature > 125 °C (259 °F) at the time of
prevent movement.
the event code and heatsink is hot.
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Event Code 508

ments.
Event Code 511
• If:There are no mechanical problems. ACCESS 5 OPEN DRAIN OUTPUTS FROM HIGH
– Then Continue to Step 6. CURRENT
Step 6: Replace Access 5 and recalibrate RPS1 in The traction function is disabled.
Calibration Menu C4.1. Replace Access 5.
– Then replace M4. Event Code 512
TILLER SENSOR (RPS2) OUT OF RANGE LOW
One or both of the RPS2 channels have a short circuit
or is near battery negative.
Step 1: Turn on the lift truck. Use ANALYZER
MENUS / A2.5.6.2 and A2.5.6.3, to monitor the RPS1
and RPS2 output signals while turning the tiller knob.
• If:Both of the Channel A and Channel B outputs are
< 75 counts.
• If:Only the Channel A output < 75 counts.
• If:Only the Channel B output < 75 counts.
voltage for RPS2 power at Access 5 CA651-3 and
splice 18.
– Then continue to Steps 3 and 4.
Fig. 122 (21832) • If:The voltage is much < 5 V.
Event Code 508 Step 3: Disconnect the wire from CA651-3. Measure
ACCESS 5 15 V SUPPLY VOLTAGE LOW the voltage at CA651-3.
The traction function is disabled. • If:The voltage < 5 V.
Replace Access 5. – Then replace Access 5.
Event Code 509 – Then check each sensor (RPS1, RPS2, or
ECR4) by connecting them one at a time. Make
ACCESS 5 5 V SUPPLY VOLTAGE OUT OF RANGE repairs or replacements as necessary.
The traction function is disabled. Step 4: Check the condition of the RPS2 Channel A
Replace Access 5. wire (blue) for open circuits, short circuits, and prob-
lems with the contacts or connectors (CA652-1 and
CA651-11).
Event Code 510 • If:The wire, contact, or connector has damage or
ACCESS 5 CALIBRATION ISSUE wear.
The traction function is disabled. – Then make the necessary repairs or replace-
Replace Access 5. ments.
• If:There is no damage or wear.
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Event Code 513
– Then replace RPS2. – Then continue to Step 2.

Step 5: Check the condition of the RPS2 Channel B • If:Only the Channel A output ≥ 1020 counts.
wire (brown) for open circuits, short circuits, and prob-
CA651-10). • If:Only the Channel B output ≥ 1020 counts.
• If:The wire, contact, or connector has damage or – Then continue to Step 4.
wear. Step 2: Check the RPS2 battery negative connec-
– Then make the necessary repairs or replace- tions. Check the wire, crimp, contact, and connector at
ments. Access 5 CA651-4 and splice 17. Turn on the lift truck.
• If:There is no damage or wear. Measure the voltage at battery negative.
– Then replace RPS2. • If:The wire and connector are good and RPS2 bat-
tery negative is 0 V.
– Then continue to Steps 3 and 4.
• If:The RPS2 supply voltage is not ≈ battery nega-
tive.
Step 3: Check the condition of the RPS2 Channel A
wire (blue) for open circuits, short circuits, and prob-
CA651-11).
• If:The wire, contact, or connector has damage or
wear.
ments.
Step 4: Check the condition of the RPS2 Channel B
CA651-10).
wear.
ments.
Fig. 123 (21833) – Then replace RPS2.
Event Code 513

TILLER SENSOR (RPS2) OUT OF RANGE HIGH
One or both of the RPS2 channels have a short circuit
or is near 5 V.
Step 1: Turn on the lift truck. Use ANALYZER
MENUS / A2.5.6.2 and A2.5.6.3, to monitor the RPS1
and RPS2 output signals while turning the tiller knob.
• If:Both of the Channel A and Channel B outputs ≥
1020 counts.
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Event Code 514
Step 2: Make sure that the RPS2 wire connections

are correct.
Channel A: The blue wire from RPS2 must connect to
CA651-1.
Channel B: The brown wire from RPS2 must connect
to CA651-10.
• If:The wires are connected to the opposite connec-
tor pins.
– Then make the necessary corrections.
• If:Channel wires are correct
Step 3: Check the condition of the RPS2 Channel A
wire (blue) for open circuits, short circuits, and prob-
CA651-11).
wear.
ments.
Step 4: Check the condition of the RPS2 Channel B
Fig. 124 (21833) CA651-10).
Event Code 514 wear.
TILLER SENSOR (RPS2) OUTPUT INVALID – Then make the necessary repairs or replace-
ments.
One of the RPS2 signal voltages is not correct or the
Channel A and Channel B wires are reversed. – Then replace RPS2.
Step 1: Use ANALYZER MENU / A2.5.6.2 and
A2.5.6.3 to monitor the RPS1 and RPS2 output signals
while turning the tiller.
• If:Both the Channel A and Channel B outputs
change while turning the tiller knob.
• If:The Channel A output is constant while Channel
B changes.
• If:The Channel B output is constant while Channel
A changes.
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Event Code 515

the RPS1 counts while moving the drive tire from stop
to stop.
• If:The RPS1 signal = 45 to 900 counts.
• If:The RPS1 signal is < 45 counts or > 900 counts.
– Then replace RPS1. Use CALIBRATION MENU
/ C4.1 to calibrate RPS1.
Fig. 125 (21833)
Event Code 515

WHEEL POSITION SENSOR (RPS1) OUT OF
RANGE
The RPS1 signal voltage is out of the permitted range.
Step 1: Check the condition of the RPS1 wires for Fig. 126 (21833)
open circuits, short circuits, and problems with the con-
tacts or connectors:
Event Code 517
5V RPS1 red wire, CA654-1, splice 18, ACCESS 5 M4 ELECTRONIC POWER STEER MO-
related wires, and CA651-3 TOR ENCODER (ECR4) OUT OF RANGE
Battery nega- RPS1 black wire, CA654-3, splice 17,
tive related wires, and CA651-4
Signal RPS1 white wire, CA654-2, related Possible cause:
wires, and CA651-9 • Missing ECR4 channel signal, power, or ground
connection.
• If:The wires, contacts, or connectors has damage
Note: ECR4, RPS1, and RPS2 use the same power
or wear.
supply (5 V) from Access 5.
ments.
from CA653-1 to CA653-6.
• If:The wires, contacts, and connectors are satisfac-
• If:The voltage = 5 V CA653.
tory.
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ELECTRICAL SYSTEM
• If:The voltage ≠ 5 V at CA653. • If:The wires and connections are satisfactory.

Step 2: Keep the lift truck turned on. Measure the Step 6: Keep the lift truck turned off. Lift the lift truck
voltage at Access 5 CA651-3 (positive) and CA651-4 until the drive tire does not touch the floor. See the
(negative). SAFETY / Control of Hazardous Energy / Lifting and
Blocking section in the Crown Service and Parts Man-
• If:The voltage ≠ 5 V Access 5. ual.
– Then continue to Step 3. Turn on the lift truck. Use ANALYZER MENU / A2.5.1.2
• If:The voltage = 5 V at Access 5. and A2.5.1.3 to monitor the ECR4 Channel A and
– Then continue to Step 4. Channel B signals while manually turning (steering) the
drive tire.
Step 3: Keep the lift truck turned on. While measur-
ing the voltage across CA651-3 to CA651-4, discon- • If:A channel value stays constant while moving the
nect CA654, CA652, and CA653 one at a time. tire.
• If:The voltage changes from 0–5 V when discon- – Then replace M4.
necting CA654. • If:Each channel value changes while rotating the
– Then check the wires from RPS1 to CA654. If the tire.
wires are satisfactory, replace RPS1. – Then replace Access 5. Use CALIBRATION
• If:The voltage changes from 0–5 V when discon- MENU / C4.1 to calibrate RPS1.
necting CA652.
– Then check the wires from RPS2 to CA652. If the
wires are satisfactory, replace RPS2.
• If:The voltage changes from 0–5 V when discon-
necting CA653.
– Then check the wires from M4 to CA653. If the
wires are satisfactory, replace M4.
• If:The voltage stays at 0 V when disconnecting
CA652, CA653, and CA654.
Step 4: Turn off the lift truck. Check CA651-3,
CA651-4, CA653-1, CA653-6, and the related wires.
Look for damaged wires, correct wire crimps at the
contacts, and the correct connector installation.
• If:There is a problem with the wires, contacts, or
connectors.
ments.
• If:The wires and connections are satisfactory.
Step 5: Turn off the lift truck. Check the connections
and related wires at CA651-5, CA651-6, CA653-2, and
CA653-3. Look for damaged wires, correct wire crimps
at the contacts, and the correct connector installation.
• If:There is a problem with the wires, contacts, or Fig. 127 (21833)
connectors.
– Then make the necessary repairs or replace- Event Code 518 and 519
ments.
ACCESS 5 INTERNAL CALIBRATION TIMEOUT
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ACCESS 5 INTERNAL SENSOR ERROR
Step 1: The traction function is disabled.
 Turn off the lift truck. Then turn on the lift truck.
Monitor the event code.
Event Code 522

ACCESS 5 INTERNAL CURRENT REGULATOR
OUT OF RANGE
The current regulator is out of the permitted value
Fig. 128 (21830)
range.
cell voltages. Event Code 523
• If:The battery charge and condition are satisfactory. ACCESS 5 ECR4 POSITION REGULATION ISSUE
– Then continue to Step 2. The traction function is disabled.
Step 2: Make sure that there are no blockages that This is an internal control loop event. The motor
prevent drive tire movement. See Event Code 506. position feedback does not agree with the Access 5
• If:There are no blockages. commands.
– Then continue to Step 3. Possible cause:
Step 3: Check the RPS2 wires. • Drive tire blockage.
• If:The RPS2 wires are satisfactory. Step 1: Turn off the lift truck. Check the steering com-
– Then continue to Step 4. ponents for blockages that could prevent drive tire
movement. Lift the lift truck until the drive tire does not
Step 4: Check the Access 5 power cable connec-
touch the floor. See the SAFETY / Control of Hazard-
tions.
ous Energy / Lifting and Blocking section in the Crown
• If:The Access 5 power cable connections are satis- Service and Parts Manual. Manually turn the drive tire
factory and the event code continues. through the full range.
– Then replace Access 5. Use CALIBRATION • If:The drive tire does not move smoothly through
MENU / C4.1 to calibrate RPS1. the full range.
– Then examine M4, the drive unit, and the steering
gears to find the cause. Make the necessary re-
pairs.
• If:The drive tire moves smoothly through the full
range.
Step 2: Turn on the lift truck. Turn the tiller knob to
move the drive tire through the full range of movement
a minimum of two times.
 Because the drive tire was manually moved,
Event Code 554 could occur.
• If:The steer mechanism hits a hard stop and
causes Event Code 523 to occur.
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Event Code 524
• If:The steer mechanism does not hit a hard stop.

– Then check the operation of ECR4. See Event
Code 517.
Step 3: Make sure that the RPS1 gear is aligned cor-
rectly.
Note: When turning the drive tire to the hard stop, the
RPS1 gear alignment hole must align with the under-
carriage alignment hole. See the BRAKE / Brake Sys-
tem section in the Crown Service and Parts Manual.
When calibrating RPS1, Access 5 saves the locations
of the two hard stops and sets the permitted range of
movement for the drive tire.
• If:The holes do not align correctly.
– Then check for damage to the gear. Replace the
gear if necessary. Correctly align the gear. Use
CALIBRATION MENU / C4.1 to calibrate RPS1. Fig. 129 (21834)
• If:The holes align correctly.
– Then continue to Step 4. Event Code 524
Step 4: Use CALIBRATION MENU / C4.1 to see the ACCESS 5 STEER MOTOR (M4) OPEN
RPS1 voltages at the CW and CCW hard stops while The traction function is disabled.
performing the steps to calibrate RPS1. Do not save
the results. Step 1: Turn off the lift truck. Visually examine the
 The correct range of the CW stop is 0.62 V to Access 5 power terminal connections.
1.06 V. • If:There are loose terminals.
 The correct range of the CCW stop is 3.95 V to – Then tighten the terminals to 6 N m (4.4 ft lb).
4.38 V. • If:There are disconnected or damaged power ca-
 The RPS1 voltage must increase smoothly with bles.
tire movement from the CW stop to the CCW
stop. – Then make the necessary repairs or replace-
ments.
• If:The hard stop voltages are out of the specified
ranges and the gear aligns correctly. • If:All cable connections are satisfactory.
– Then replace RPS1. Use CALIBRATION MENU – Then continue to Step 2.
/ C4.1 to calibrate RPS1. Step 2: Disconnect the U, V, and W cables from the
• If:The hard stop voltages are in the specified Access 5 terminals. Measure the continuity (resis-
ranges. tance) from U to V, from V to W, and from W to U.
 The correct resistance = 1 Ω.
• If:One or more measurements is open or high.
Step 5: Monitor the RPS1 voltage while moving the
drive tire from the CW stop to the CCW stop. – Then replace M4.
• If:The RPS1 voltage does not increase smoothly • If:The resistance is correct.
and continuously with drive tire movement. – Then replace Access 5. Use CALIBRATION
– Then replace RPS1. Use CALIBRATION MENU MENU / C4.1 to calibrate RPS1.
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Event Code 525
Fig. 130 (21835)
Event Code 525

ACCESS 5 SPEED REGULATION ERROR
This is an internal control loop event. The M4 speed Fig. 131 (21834)
feedback does not agree with the Access 5
commands. Event Code 526
Possible causes:
• A drive tire blockage ACCESS 5 INTERNAL SPEED SUPERVISION ER-
ROR
• Incorrect M4 power cable installation
All traction is disabled.
• A problem with ECR4.
Step 1: Update the Access 1 2 3® software to Ver- truck. Monitor the event.
sion 15 or higher. Monitor the event code.
Step 2: Check the M4 power cable connections to
Access 5.
Event Code 527
• If:The power cables are reversed. ACCESS 5 CAN ERROR WITH Access 3™
– Then correct the power cables. The traction function is disabled.
• If:The power cables are correct. Access 5 CAN bus communication with Access 3™
– Then continue to Step 2. stopped.
Step 3: Check for drive tire blockages. See Event Possible causes:
Code 523. • The CAN bus connection between Access 1 and
• If:There are no blockages. Access 5 is intermittent.
– Then continue to Step 3. • The lift truck features are misconfigured as hydrau-
lic steer.
Step 4: Check ECR4 operation. See Event Code
517. Step 1: Discharge the Access 5 capacitors. See the
SAFETY / Control of Hazardous Energy / Capacitance
section in the Crown Service and Parts Manual.
Step 2: Check to see if Event Codes 305 and 125
logged with Event Code 527.
• If:Only Event Code 527 logged.
– Then the problem is between Access 3™ and the
distribution panel. Continue to Step 3.
• If:Event Codes 125, 305, or both logged with Event
Code 527.
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Event Code 527
– Then the problem is between Access 5 and the • If:The resistance is much > 120 Ω.
distribution panel. Continue to Step 4. – Then replace Access 1.
Step 3: Turn off the lift truck. Examine the CAN wires • If:The resistance = 120 Ω.
and connections.
CAN HIGH: Check the wire continuity, connections,
Step 7: Keep the lift truck turned off. Disconnect
and wire crimps from Access 3™ CA401-23 to the
CA405 from Access 1. Make sure that CA205 is cor-
distribution panel CA205-3.
rectly connected to the distribution panel. Measure the
CAN LOW: Check the wire continuity, connections, and resistance on the harness between CA405-8 and
wire crimps from Access 3™ CA401-15 to the CA405-9.
distribution panel CA205-10.  The correct resistance = 120 Ω.
• If:There is damage to the wires, pins, or connec- • If:The resistance is much > 120 Ω.
tors.
• If:The resistance = 120 Ω.
ments.
tors. Step 8: Check the distribution panel termination.
Make sure that jumper J1 is installed.
• If:J1 is installed.
Step 4: Keep the lift truck turned off. Examine the
CAN wires and connections. – Then replace the distribution panel.
CAN HIGH: Check the wire continuity, connections, • If:J1 is not installed.
and wire crimps from the distribution panel CA205-6 to – Then install J1.
Access 5 CA651-23. Step 9: Connect all connectors. Connect the battery,
CAN LOW: Check the wire continuity, connections, and Turn on the lift truck.
wire crimps from the distribution panel from CA205-7 to • If:The event code continues.
Access 5 CA651-15.
– Then replace Access 5. Use CALIBARTION
• If:There is damage to the wires, pins, or connec- MENU / C4.1 to calibrate RPS1.
tors.
ments.
tors.
CA651 from Access 5. Make sure that CA205 is cor-
rectly connected to the distribution panel and that
CA405 is correctly connected to Access 1. Measure
the resistance on the harness connector between
CA651-23 and CA651-15.
– Then a terminating resistor is missing. Continue
to Step 6.
Step 6: Keep the lift truck turned off. Make sure that
CA405 is correctly connected to Access 1. Disconnect Fig. 132 (21836)
CA205 from the distribution panel. Measure the resis-
tance on the harness between CA205-6 and CA205-7.
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Event Code 528
Event Code 528 • If:There is a problem in the wires.

ACCESS 5 ISSUE - INVALID EVENT CODE - NOT ments.
USED • If:The wires and connections are satisfactory.
The traction function is disabled. – Then replace RPS1. Use CALIBRATION MENU
The event code is not specified in the lift truck code. / C4.1 to calibrate RPS1.
Event Code 550

ACCESS 5 STEERING FEEDBACK (RPS1) NO
MOVEMENT WITH TILLER COMMAND FROM
RPS2.
The RPS1 feedback shows no drive tire movement in
relation to the RPS2 Steering Command Position
Sensor.
Step 1: Examine the steer linkage to feedback gear.
Make sure that the magnet and gear turn freely in rela-
tion to the drive tire movement below RPS1.
• If:The steer linkage is not connected or does not
move freely. Fig. 133 (21837)
ments.
Event Code 551
• If:The steer linkage is satisfactory.
– Then continue to Step 2. ACCESS 5 STEERING FEEDBACK (RPS1) MOVE-
MENT WITH NO TILLER MOVEMENT (RPS2).
the RPS1 counts while turning the tiller knob. The traction function is disabled.
 The correct range at the CW stop is 100 counts Step 1: The RPS1 feedback shows drive tire move-
to 800 counts at the CCW stop. ment of approximately 45° without RPS2 operation.
 The RPS1 counts must increase smoothly with • If:Manually turn the drive tire while the lift truck is
drive tire movement. turned on.
Note: If the drive tire cannot be moved with the tiller – Then turn off the lift truck. Then turn on the lift
knob, lift the lift truck until the drive tire does not touch truck.
the floor. See the SAFETY / Control of Hazardous En-
• If:The drive tire moved because of a collision.
ergy / Lifting and Blocking section in the Crown Service
and Parts Manual. Manually turn the drive tire through – Then check for and repair damage.
the full range. • If:The drive tire turns without tiller knob operation.
• If:The count does not move smoothly through the – Then continue to Step 2.
full range. Step 2: Check RPS1 and RPS2 for problems.
– Then continue to Step 3. • If:RPS1 and RPS2 are satisfactory.
• If:The count changes smoothly through the full – Then replace Access 5 or M4.
range.
– Then monitor for subsequent events that intermit-
tent connections could cause. Continue to Step
3.
Step 3: Examine the RPS1 harness. Look for short
circuits or damaged wires, correct wire crimps at the
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Event Code 552
• If:The wires are satisfactory.

• If:The event code continues after replacing RPS1.
– Then replace Access 5. Use CALIBRATION
MENU / C4.1 to calibrate RPS1.
the RPS1 counts with the tire near the hard stops.
• If:The RPS1 signal is near or < 66 counts.
• If:The RPS1 signal stays sufficiently above 66
counts.
– Then replace Access 5. Use CALIBRATION
MENU / C4.1 to calibrate RPS1.
Fig. 134 (21830) Step 4: Make sure that the RPS1 gear aligns cor-
rectly. See Event Code 523.
Event Code 552 • If:The gear is not aligned correctly.
ACCESS 5 STEERING FEEDBACK (RPS1) SIGNAL – Then align RPS1 gear. Use CALIBRATION
OUT OF RANGE (LOW). MENU / C4.1 to calibrate RPS1.
The traction function is disabled. • If:The gear is correctly aligned.
The RPS1 feedback voltage is less than the permitted – Then replace RPS1. Use CALIBRATION MENU
range (0.35–4.65 V). / C4.1 to calibrate RPS1.
Possible causes:
• No power to RPS1
• A short circuit in the signal circuit
• A problem with RPS1 or Access 5
• An incorrectly aligned steer gears.
the RPS1 counts with the tire away from the hard stops.
 The correct RPS1 output range ≈ 66–874
counts.
• If:The RPS1 signal is < 66 counts.
• If:The RPS1 signal is in the permitted range.
Step 2: Examine the RPS1 harness. Look for short Fig. 135 (21837)
contacts, and the correct connector installation. Event Code 553
• If:There is a problem in the wires.
ACCESS 5 STEERING FEEDBACK (RPS1) SIGNAL
OUT OF RANGE (HIGH)
ments.
The RPS1 signal voltage is above the permitted range
(0.35–4.65 V).
Possible causes:
• No power to RPS1
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Event Code 554
• A short circuit in the signal circuit

• A problem with RPS1 or Access 5
• An incorrectly aligned steer gears.
the RPS1 counts with the tire away from the hard stops.
 The correct RPS1 output range ≈ 66–874
counts.
• If:The RPS1 signal is > 874 counts.
• If:The RPS1 signal is in the permitted range.
Fig. 136 (21837)
ments. Event Code 554
• If:The wires and connections are satisfactory. ACCESS 5 STEERING FEEDBACK (RPS1) OFFSET
– Then replace RPS1. Use CALIBRATION MENU ERROR
/ C4.1 to calibrate RPS1. The traction function is disabled.
• If:The event code continues after replacing RPS1. The signal that Access 5 sends to show that the
– Then replace Access 5. Use CALIBRATION position of the drive tire does not agree with the
MENU / C4.1 to calibrate RPS1. position Access 3™ calculates.
Step 3: Use ANALYZER MENU / A2.5.5.1 to monitor When the lift truck is turned on, the drive tire position
the RPS1 counts with the tire near the hard stops. must be within 10° from the position when the lift truck
• If:The RPS1 signal is near or > 874 counts. was turned off. During operation, the Access 5 wheel
position must stay within 25° of the position that
– Then continue to Step 4. Access 3™ calculates.
• If:The RPS1 signal stays sufficiently below 874 Possible cause:
counts.
• The drive tire was moved during service. If this oc-
– Then replace Access 5. Use CALIBRATION curs, turn off the lift truck. Then turn on the lift truck
MENU / C4.1 to calibrate RPS1. to remove the event code.
Step 4: Make sure that the RPS1 gear aligns cor- Step 1: Use ANALYZER MENU / A2.5.5.1 to monitor
rectly. See Event Code 523. the RPS1 counts while turning the tiller knob.
• If:The gear is not aligned correctly. • If:The count does not move smoothly through the
– Then align RPS1 gear. Use CALIBRATION full range.
MENU / C4.1 to calibrate RPS1. – Then continue to Step 2.
• If:The gear is correctly aligned. • If:The count changes smoothly through the full
– Then replace RPS1. Use CALIBRATION MENU range.
/ C4.1 to calibrate RPS1. – Continue to Step 3.
ments.
• If:The wires and connections are satisfactory.
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Event Code 600

Event Code 601
• If:The event code continues after replacing RPS1. ACCESS 2 INTERNAL VOLTAGE OUT OF RANGE
– Then replace Access 5. Use CALIBRATION All the lift truck functions are disabled.
MENU / C4.1 to calibrate RPS1. Access 2 has an internal voltage is not correct.
Step 3: Make sure that the RPS1 gear aligns cor- Step 1: Turn off the lift truck. Check the power cables
rectly. See Event Code 523. and power cable connections at Access 2. Torque the
• If:The gear is not aligned correctly. connections to 15 N m (11 ft lb).
– Then align RPS1 gear. Use CALIBRATION • If:The power cables and connections are satisfac-
MENU / C4.1 to calibrate RPS1. tory.
• If:The gear is correctly aligned. – Then continue to Step 2.
– Then replace RPS1. Use CALIBRATION MENU • If:The power cables and connections are not satis-
/ C4.1 to calibrate RPS1. factory.
• If:Gear is properly aligned. – Then make the necessary repairs or replace-
ments.
– Then replace RPS1 and recalibrate in Calibration
Menu C4.1. Step 2: Check the condition of FU4, FU9, and FU11.
• If:The fuses are satisfactory.
• If:The fuses are not satisfactory.
ments.
Step 3: The battery could have a bad cell under load.
Install a battery that is good.
Fig. 137 (21837)
Event Code 600

INVALID EVENT CODE FROM ACCESS 2 MODULE
- NOT USED
Consult the factory. Fig. 138 (21838)
Event Code 602

ACCESS 2 OUTPUT VOLTAGE LOW
The M2 output voltage is too low during PWM.
Possible cause:
• A problem with the M2 connections or the M2 power
circuit in Access 2.
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Event Code 603

the M2 power cables and internal connections.
Event Code 603
• If:The M2 power cables and internal connections ACCESS 2 OUTPUT VOLTAGE HIGH
are satisfactory. All hydraulic functions are disabled.
– Then continue to Step 2. The M2 output voltage is too high during PWM.
• If:The M2 power cables and internal connections Possible cause:
are not satisfactory. • A problem with the M2 connections or the M2 power
– Then make the necessary repairs or replace- circuit in Access 2.
ments. Step 1: Turn off the lift truck. Check the M2 power ca-
Step 2: Check the power cable connections at D and bles and internal connections for continuity.
A on M2. Then check the power cable connections at • If:The M2 power cables and internal connections
P- and battery positive on Access 2. are satisfactory.
• If:The power cables and connections are satisfac- – Then check M2 windings for a leak or short circuit
tory.
to the frame (10,000 Ω minimum).
• If:M2 windings are satisfactory.
• If:The power cables and connections are not satis-
factory.
Step 2: Check the power cable connections to D and
A on M2. Then check the power cables connections to
ments.
P- and battery positive on Access 2.
Step 3: Check the P2 wires and connections.
• If:The connections are satisfactory.
• If:The connections are satisfactory.
• If:The connections are not satisfactory.
ments.
P2.
 Access 2 sends voltage to P2 to pull P2 in.
• If:The voltage is present at P2.
– Then replace P2.
• If:The voltage is not present at P2.
– Then replace Access 2. Fig. 140 (21839)
Event Code 604

ACCESS 2 HYDRAULIC MOTOR (M2) CURRENT
LOW
The M2 current feedback is incorrect. This event
occurs when M2 is operating but the signal from the M2
current sensor is near zero.
Step 1: Turn off the lift truck. Check for loose power
cable connections at Access 2 and M2.
Fig. 139 (21839)
• If:The power cables are loose.
ments.
• If:The power cables are satisfactory.
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Event Code 605
– Then replace Access 2. • If:There is no short circuit.

ments.
sistance of the P2 coil to check for a short circuit.
• If:The resistance is correct.
Fig. 141 (21840) – Then replace Access 2.
Event Code 605 – Then replace P2.
ACCESS 2 INCORRECT STANDBY CURRENT
All traction and hydraulic functions are disabled.
This event occurs if the M2 current is more than 0 A in
standby mode.
Step 1: Turn off the lift truck. Check for loose power
cable connections at Access 2 and M2.
• If:The power cables are loose.
– Then make the necessary repairs or replace- Fig. 143 (21841)
ments.
• If:The power cables are satisfactory. Event Code 607
ACCESS 2 CONTACTOR (P2) DRIVER OPEN
The high-speed lift function is disabled.
Access 2 cannot pull P2 in. The driver in the P2 driver
circuit is damaged internal to Access 2.
Step 1: Replace Access 2.
Fig. 142 (21840)
Event Code 606

ACCESS 2 CONTACTOR (P2) DRIVER SHORTED Fig. 144 (21841)
Access 2 cannot close P2. Event Code 608
Possible cause:
ACCESS 2 CONTACTOR (P2) COIL SHORTED
• The P2 contactor has a short circuit.
Step 1: Turn off the lift truck. Check for a short circuit
to battery negative in the wire from P2 to CA425-26. Possible cause:
Then check for a short circuit from P2 to CA425-27. • The P2 contactor coil circuit has a short circuit.
See Event Code 606.
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Event Code 609
Event Code 609

ACCESS 2 HYDRAULIC MOTOR (M2) STALLED
This event code occurs when the speed output from
Access 2 is not equal to the speed input from ECR3.
Possible causes:
• ECR3
• Access 2
• Access 2 wire harnesses
Use ANALYZER MENU / A2.2.1 to monitor the ECR3 Fig. 145 (21847)
input to Access 2.
Step 1: Turn off the lift truck. Check the ECR3 wires Event Code 610
for a short circuit.
ACCESS 2 INCORRECT BATTERY VOLTAGE
ments. The battery voltage is too high or too low during start-
up.
Step 1: Make sure that the battery voltage is correct.
• If:The battery voltage is correct.
CA426-1 and CA426-2. – Then make sure that the lift truck model is correct
in FEATURES MENU / F3.1.
 The correct voltage ≈ 11.3 V.
• If:The lift truck model is correct.
• If:The voltage ≈ 11.3 V.
– Then check the individual battery cells.
– Then there is a problem with ECR3 or the wires • If:The battery is satisfactory.
between CA426 and ECR3. Make the necessary
repairs or replacements. – Then continue to Step 2.
• If:The voltage is not ≈ 11.3 V.
CA425-33 and battery negative.
– Then continue to Step 3.  The correct voltage is battery positive.
Step 3: Keep the lift truck turned on. Measure the • If:The voltage is correct.
voltage at CA425-1 and CA425-2. – Then replace Access 2.
• If:The voltage ≈ 11.3 V.
– Then there is a problem with the wires between
CA425 and CA426 or in the CA426 connector.
• If:The voltage is not ≈ 11.3 V.
Fig. 146 (28142)
Event Code 614

ACCESS 2 CAN BUS DISCONNECT
CAN bus communication to Access 2 stopped.
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Event Code 615

– Then there is a power input problem between
CA402-01 and battery negative or between
CA410-1 and CA410-2. Make the necessary re-
and connections.
check the continuity from CA205-4 to Access 4
CA412-2.
Fig. 147 (21843)
check the wire continuity from the CA205-9 to Access 4 Event Code 615
CA412-1.
ACCESS 2 CURRENT SENSE OUT OF RANGE
tors. All hydraulic functions are disabled.
– Then make the necessary repairs or replace- The current sensor internal to Access 2 is out of range.
ments. Step 1: Turn off the lift truck. Check the condition of
• If:There is no damage to the wires, pins, or connec- the power cable connections to Access 2. Torque the
tors. connectors to 16 N m (12 ft lb). Turn on the lift truck.
– Then continue to Step 3. • If:The event code continues.
Step 3: Check the CAN communication lines. Keep – Then replace Access 2.
the lift truck turned off. Measure the resistance on the
distribution panel between CAN HIGH (TP7) and CAN Event Code 619
LOW (TP8).
 The correct resistance = 60 Ω. ACCESS 2 WATCHDOG EVENT
Step 1: Check the routing and torque of the power
– Then there is a short circuit between CAN HIGH cable wires to Access 2.
• If:The wires are incorrect.
pairs or replacements. – Then make the necessary repairs or replace-
ments.
• If:The wires are correct.
Step 2: Check the operation of ED1. Check the con-
dition of the ED1 contactor tips.
sistance between TP7 and TP8. • If:The ED1 condition and operation are satisfactory.
• If:The resistance > 120 Ω. – Then continue to Step 3.
• If:The ED1 condition and operation are not satis-
factory.
• If:The resistance = 120 Ω. – Then make the necessary repairs or replace-
– Then replace Access 4. ments.
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Event Code 620
Step 3: Turn off the lift truck. Then turn on the lift – Then there is a short circuit. Continue to Step 3.
truck.
Step 3: Disconnect the wires from P2. Measure the
resistance across the P2 coil.
Event Code 620  The correct resistance ≈ 28 Ω.
ACCESS 2 HYDRAULIC MODULE (M2) SHORTED - • If:The resistance ≈ 28 Ω.
DC HYDRUALIC MODULES – Then make the necessary repairs or replace-
All traction and hydraulic functions are disabled. ments to the wires to Access 2.
Note: Event Code 620 can occur intermittently as a • If:The resistance = 0 Ω.
nuisance on lift trucks with less than Version 8 soft-
ware. – Then replace P2.
Step 1: Turn off the lift truck. Remove the FU9 jumper
cable from the D position on M2. Turn on the lift truck. Event Code 640
• If:The event code continues. UPPER CAMERA INTERFACE MODULE1 - CAN
– Then continue to Step 2. LOST ACCESS 1 COMMUNICATIONS
• If:The event code stops. All the lift truck functions are enabled.
– Then there is a short circuit in the F9 circuit. Make Access 1 CAN bus communication with CIM1 stopped.
the necessary repairs or replacements. Step 1: Turn on the lift truck. Check the status of the
Step 2: Check for a short circuit in the M2 power ca- Access 1 and CIM1 (upper camera interface module)
bles from Access 2 P- and Access 2 battery positive. indicator lights.
• If:There is a short circuit. • If:The indicator lights are off.
• If:There is no short circuit. This makes a load on the CAN bus and slows
problem.
Step 3: Disconnect the motor. Check M2 for a short
circuit. Make the necessary repairs or replacements.
Event Code 621 Step 2: Turn off the lift truck. Examine the CAN wires
and connections.
ACCESS 2 P2 CONTACTOR COIL DRIVER CAN HIGH: Check the wire continuity from Access 1
SHORTED - DC HYDRAULIC MODELS CA405-8 to the distribution panel CA205-1. Then
All traction and hydraulic functions are disabled. check the continuity from the distribution panel
Step 1: Turn on the lift truck. Hold the operator pres- CA204-5 to CIM1 CA842-5.
ence switch (DMS1) closed. Measure the voltage at CAN LOW: Check the wire continuity from Access 1
P2+ and Access 2 battery negative. CA405-9 to the distribution panel CA205-12. Then
• If:The voltage = battery positive. check the wire continuity from the distribution panel
• If:The voltage ≠ battery positive. tors.
– Then make the necessary repairs or replace- – Then make the necessary repairs or replace-
ments. ments.
Step 2: Turn off the lift truck. Disconnect CA425. • If:There is no damage to the wires, pins, or connec-
Measure the resistance from CA425-26 to CA425-27 tors.
on the connector. – Then continue to Step 3.
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Event Code 641
Step 3: Keep the lift truck turned off. Measure the re- communications. Correct the battery negative
sistance between CIM1 CA842-5 and CA842-6. problem.
• If:The resistance = 0 Ω. – Then continue to Step 2.
– Then there is a short circuit between CAN HIGH Step 2: Turn off the lift truck. Examine the CAN wires
and CAN LOW. Examine the related wires, con- and connections.
nectors, and fuses. Then make the necessary re- CAN HIGH: Check the wire continuity from Access 1
pairs or replacements. CA405-8 to the distribution panel CA205-1. Then
• If:The resistance ≠ 60 Ω.
CA204-5 to CIM1 CA842-5. Then check the continuity
– Then there is a problem in the wires or connec- from the distribution panel CA205-4 to Access 4
tions between CIM1 and CA204. Then make the CA412-2.
• If:The resistance = 60 Ω and the event code con- CA405-9 to the distribution panel CA205-12. Then
tinues. check the wire continuity from the distribution panel
– Then replace CIM1. from CA204-8 to CIM1 CA846-6. Then check the
continuity from the distribution panel CA205-9 to
Access 4 CA412-1.
tors.
ments.
tors.
Fig. 148 (24961) – Then there is a problem in the wires or connec-
tions between CIM1 and CA204. Then make the
Event Code 641 necessary repairs or replacements.
• If:The resistance = 60 Ω and the event code con-
UPPER CAMERA INTERFACE MODULE1 - CAN
LOST ACCESS 4 COMMUNICATIONS tinues.
All the lift truck functions are enabled. – Then replace CIM1.
Access 4 CAN bus communication with CIM1 stopped.
Access 4 and CIM1 (upper camera interface module)
indicator lights.
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Event Code 642
Event Code 644

UPPER CAMERA INTERFACE MODULE1- HOUR
METER MEMORY CORRUPT
truck.
– Then replace CIM1.
Event Code 645

UPPER CAMERA INTERFACE MODULE1 - INVALID
CALIBRATION VALUE
truck.
– Then calibrate the lift truck.
Fig. 149 (24963)
Event Code 646
Event Code 642
UPPER CAMERA INTERFACE MODULE1 - LOW IN-
UPPER CAMERA INTERFACE MODULE1 - FRAM PUT VOLTAGE
ERROR All the lift truck functions are enabled.
All the lift truck functions are enabled. CIM1 received the incorrect battery voltage (low).
CIM1 cannot write to a memory location. Step 1: Check the battery charge and the individual
Step 1: Turn off the lift truck. Then turn on the lift cell conditions.
truck. • If:The battery condition is not satisfactory.
• If:The event code continues. – Then make repairs or replacements as neces-
– Then replace CIM1. sary.
Event Code 643 rect specifications.
UPPER CAMERA INTERFACE MODULE1 - FRAM
EVENT HISTORY ERROR
CIM1 CA842-13 and CA842-24.
The event code history was not found.
truck. • If:The voltage = battery positive.
• If:The event code continues. – Then replace CIM1.
– Then replace CIM1. Step 3: Keep the lift truck turned on. Measure the
voltage at the distribution panel TP4 and known battery
negative.
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Event Code 647
– Then find and correct the problem in the wires • If:The voltage = battery positive.
and connections from the distribution panel – Then replace CIM1.
CA201-12 to CIM1 CA842-13 and from CA404 to
CIM1 CA842-24.
voltage at the distribution panel TP4 and known battery
• If:The voltage ≠ battery positive at TP4. negative.
– Then find and correct the power problem at the • If:The voltage = battery positive.
distribution panel or replace the distribution – Then find and correct the problem in the wires
panel. and connections from the distribution panel
CA201-12 to CIM1 CA842-13 and from CA404 to
CIM1 CA842-24.
• If:The voltage ≠ battery positive at TP4.
– Then find and correct the power problem at the
distribution panel or replace the distribution
panel.
Fig. 150 (24964)
Event Code 647

UPPER CAMERA INTERFACE MODULE1 - HIGH IN-
PUT VOLTAGE
Fig. 151 (24964)
CIM1 received the incorrect battery voltage (high).
cell conditions.
Event Code 648
• If:The battery condition is not satisfactory. UPPER CAMERA INTERFACE MODULE1 - INTER-
– Then make repairs or replacements as neces- NAL 5 V SUPPLY OUT OF RANGE
sary. All the lift truck functions are enabled.
• If:The battery is correctly charged and has the cor- CIM1 has an internal 5 V supply signal that is out of
rect specifications. range.
– Then continue to Step 2. Step 1: Turn off the lift truck. Then turn on the lift
Step 2: Turn on the lift truck. Measure the voltage at truck.
CIM1 CA842-13 and CA842-24. • If:The event code continues.
• If:The voltage ≠ battery positive. – Then replace CIM1.
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ELECTRICAL SYSTEM
Event Code 649
Event Code 649 • If:The module is not ON or the camera is not con-
nected correctly.
UPPER CAMERA INTERFACE MODULE1 - 12 V – Then correct power or connection problem.
SUPPLY OUT OF RANGE Step 2: Keep the lift truck turned on. Measure the
All the lift truck functions are enabled. voltage at CIM1 CA842-17 and CA842-29.
CIM1 has a 12 V supply signal that is out of range.  The correct voltage ≈ 11.8 V.
Step 1: Turn on the lift truck. Measure the voltage at • If:The voltage = 11.8 V.
CIM1 CA842-17 and CA842-24.
• If:The voltage is much < 11.8 V.
• If:The voltage is < 10.8 V.
– Then measure the voltage at CA842-13.
Step 3: Turn off the lift truck. Disconnect the camera.
• If:The voltage = battery positive at CA842-13. Turn on the lift truck. Then repeat to Step 2.
– Then replace CIM1. • If:The voltage is much < 11.8 V.
• If:The voltage = 11.8 V.
– Then there is a short circuit in the camera wires
or the camera. Examine the wires to the camera.
– Then replace the camera.
truck.
Fig. 153 (24966)
Fig. 152 (24965)

Event Code 651
UPPER CAMERA INTERFACE MODULE1 - LASER
Event Code 650 12 V POWER SUPPLY OUT OF RANGE
UPPER CAMERA INTERFACE MODULE1 - POWER
CIM1 has a laser power supply voltage that is out of
SUPPLY OUT OF RANGE
range.
CIM1 has a camera power supply voltage that is out of CIM1 indicator light. Make sure that the laser is cor-
range. rectly connected.
Step 1: Turn on the lift truck. Check the status of the • If:The module is ON and connected correctly.
CIM1 indicator light. Make sure that the camera is cor-
rectly connected.
• If:The module is not ON or laser is not connected
• If:The module is ON and connected correctly.
correctly.
– Then correct power or connection problem.
M4.8-1460-282 Crown 2013 PF25814 Rev. 3/20
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ELECTRICAL SYSTEM
Event Code 652
Step 2: Keep the lift truck turned on. Measure the The general purpose output driver (GPD2) has a short
voltage at CIM1 CA842-27 and CA842-25. circuit at CIM1 CA842-2.
 The correct voltage ≈ 11.8 V. Step 1: Make sure that the wires in the GPD2 circuit
• If:The voltage = 11.8 V. do not have a short circuit. Turn off the lift truck. Discon-
nect the GPD2 output. Turn on the lift truck. Monitor for
the event code.
• If:The event code logs again.
Step 3: Turn off the lift truck. Disconnect the laser.
• If:The event code does not log again.
Turn on the lift truck. Then repeat to Step 2.
Step 2: Check for a short circuit in the wires to the
driven component.
– Then there is a short circuit in the laser wires or
– Then replace the driven component.
the laser. Examine the wires to the laser.
– Then replace the laser.
Event Code 654
Step 4: Turn off the lift truck. Then turn on the lift UPPER CAMERA INTERFACE MODULE1 - OP-
truck. TIONAL GENERAL PURPOSE DRIVER1 OPEN CIR-
• If:The event code continues. CUIT
– Then replace CIM1. All the lift truck functions are enabled.
The GPD1 circuit has an open circuit.
Event Code 652 Step 1: Make sure that the GPD1 output is con-
nected to the load. Turn off the lift truck. Disconnect
UPPER CAMERA INTERFACE MODULE1 - OP- CA842 at CIM1. Check the continuity from CA842-1 to
TIONAL GENERAL PURPOSE DRIVER1 SHORTED CA842-13.
All the lift truck functions are enabled. • If:There is an open circuit.
The general purpose output driver (GPD1) has a short – Then repair the circuit.
circuit at CIM1 CA842-1. • If:If there is continuity from CA842-1 to CA842-13.
Step 1: Make sure that the wires in the GPD1 circuit – Then replace CIM1.
do not have a short circuit. Turn off the lift truck. Discon-
the event code. Event Code 655
• If:The event code logs again. UPPER CAMERA INTERFACE MODULE1 - OP-
– Then replace CIM1. TIONAL GENERAL PURPOSE DRIVER2 OPEN CIR-
• If:The event code does not log again. CUIT
– Then continue to Step 2. All the lift truck functions are enabled.
Step 2: Check for a short circuit in the wires to the The GPD2 circuit has an open circuit.
driven component. Step 1: Make sure that the GPD2 output is con-
• If:The wires are satisfactory. nected to the load. Turn off the lift truck. Disconnect
CA842 at CIM1. Check the continuity from CA842-2 to
– Then replace the driven component. CA842-13.
Event Code 653 – Then repair the circuit.
UPPER CAMERA INTERFACE MODULE1 - OP- • If:There is continuity from CA842-2 to CA842-13.
TIONAL GENERAL PURPOSE DRIVER2 SHORTED – Then replace CIM1.
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ELECTRICAL SYSTEM
Event Code 656

UPPER CAMERA INTERFACE MODULE1 - OP- UPPER CAMERA INTERFACE MODULE1 - OP-
TIONAL GENERAL PURPOSE DRIVER1 HIGH CUR- TIONAL GENERAL PURPOSE DRIVER2 HIGH CUR-
RENT RENT
The GPD1 circuit is drawing too much current (more GPD2 circuit is drawing too much current (more than
than 2 A). 2 A).
Step 1: Turn off the lift truck. Disconnect the green Step 1: Turn off the lift truck. Disconnect the green
and white wire from GPD1 at the load. Turn on the lift and white wire from GPD2 at the load. Turn on the lift
truck. Monitor the event code. truck. Monitor the event code.
• If:The event code changes to open circuit (Event • If:The event code changes to open circuit (Event
Code 654). Code 655).
– Then there is a short circuit in the load or the pos- – Then there is a short circuit in the load or the pos-
itive circuit to the load. Continue to Step 2. itive circuit to the load. Continue to Step 2.
• If:The event code continues. • If:The event code continues.
– Then there is a short circuit internal to CIM1 or – Then there is a short circuit internal to CIM1 or
the green and white wire from CIM1 to the load. the green and white wire from CIM1 to the load.
Continue to Step 3. Continue to Step 3.
Step 2: Turn off the lift truck. Check the resistance Step 2: Turn off the lift truck. Check the resistance
across the load from the positive terminal to the nega- across the load from the positive terminal to the nega-
tive terminal. tive terminal.
 The correct resistance ≥ 18 Ω.  The correct resistance ≥ 18 Ω.
• If:There is a short circuit. • If:There is a short circuit.
– Then replace the driven component. – Then replace the driven component.
• If:The resistance > 18 Ω. • If:The resistance > 18 Ω.
– Then check for a short circuit in the red and white – Then check for a short circuit in the red and white
wire from the load to CA842-13. Make the neces- wire from the load to CA842-13. Make the neces-
sary repairs or replacements. sary repairs or replacements.
Step 3: Turn off the lift truck. Disconnect the green Step 3: Keep the lift truck turned off. Disconnect the
and white wire from CIM1 CA842-1. Turn on the lift green and white wire from CIM1 CA842-2. Turn on the
truck. Monitor the event code. lift truck. Monitor the event code.
• If:The event code changes to open circuit (Event • If:The event code changes to open circuit (Event
Code 654). Code 655).
– Then there is a short circuit in the green and – Then there is a short circuit in the green and
white wire. Make the necessary repairs or re- white wire. Make the necessary repairs or re-
placements. placements.
• If:The event code continues. • If:The event code continues.
– Then examine CA842 for damage or a short cir- – Then examine CA842 for damage or a short cir-
cuit. cuit.
• If:There is no short circuit or damage to CA842. • If:There is no short circuit or damage to CA842.
– Then replace CIM1. – Then replace CIM1.
Event Code 658

UPPER CAMERA INTERFACE MODULE1 - INVALID
EVENT REPORTED
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ELECTRICAL SYSTEM
Event Code 665
The event code is not specified in the lift truck code. – Then there is a problem in the wires or connec-
Consult the factory. tions between CIM and CA204. Make the neces-
sary repairs or replacements.
Event Code 665 • If:The resistance = 60 Ω and the event code con-
tinues.
LOWER CAMERA INTERFACE MODULE2 - CAN
LOST ACCESS 1 COMMUNICATIONS – Then replace CIM2.
Access 1 CAN bus communication with CIM 2
stopped.
Access 1 and CIM2 (lower camera interface module)
indicator lights.
problem.
Fig. 154 (24962)
Event Code 666
and connections. LOWER CAMERA INTERFACE MODULE2 - CAN
CAN HIGH: Check the wire continuity from Access 1 LOST ACCESS 4 COMMUNICATIONS
CA405-8 to the distribution panel CA205-1. Then All the lift truck functions are enabled.
check the continuity from the distribution panel Access 4 CAN bus communication with CIM 2
CA204-3 to CIM2 CA895-5. stopped.
CAN LOW: Check the wire continuity from Access 1 Step 1: Turn on the lift truck. Check the status of the
CA405-9 to the distribution panel CA205-12. Then Access 1 and CIM2 (lower camera interface module)
check the wire continuity from the distribution panel indicator lights.
tors.
– Then make the necessary repairs or replace- communications. Correct the battery negative
ments. problem.
• If:There is no damage to the wires, pins, or connec- • If:The indicator lights are on.
tors.
Step 3: Keep the lift truck turned off. Measure the re- and connections.
 The correct resistance = 60 Ω. CA405-8 to the distribution panel CA205-1. Then
• If:The resistance = 0 Ω. check the continuity from the distribution panel
CA204-3 to CIM1 CA895-5.
and CAN LOW. Examine the related wires, con- CAN LOW: Check the wire continuity from Access 1
nectors, and fuses. Make the necessary repairs CA405-9 to the distribution panel CA205-12. Then
or replacements. check the wire continuity from the distribution panel
tors.
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Event Code 667
– Then make the necessary repairs or replace- • If:The event code continues.
ments. – Then replace CIM2.
tors. Event Code 668
Step 3: Keep the lift truck turned off. Measure the re- LOWER CAMERA INTERFACE MODULE2 - FRAM
sistance between CIM2 CA895-5 and CA895-6. EVENT HISTORY LOST
 The correct resistance ≈ 60 Ω. All the lift truck functions are enabled.
The event code history was not found.
– Then there is a short circuit between CAN HIGH truck.
nectors, and fuses. Make the necessary repairs • If:The event code continues.
or replacements. – Then replace CIM2.
– Then there is a problem in the wires or connec-
Event Code 669
tions between CIM2 and CA204-3 or CA204-10. LOWER CAMERA INTERFACE MODULE2- HOUR
Also check the wires and connections from METER MEMORY CORRUPT
CA205-9 to CA412-1 and from CA205-4 and
CA412-2. Make the necessary repairs or replace-
ments. Step 1: Turn off the lift truck. Then turn on the lift
truck.
• If:The resistance = 60 Ω and the event code con-
tinues.
Event Code 670

LOWER CAMERA INTERFACE MODULE2 - IN-
VALID CALIBRATION VALUE
truck.
– Then calibrate the lift truck.
Event Code 671

Fig. 155 (24967) LOWER CAMERA INTERFACE MODULE2 - LOW IN-
PUT VOLTAGE
Event Code 667 All the lift truck functions are enabled.
CIM2 received the incorrect battery voltage (low).
LOWER CAMERA INTERFACE MODULE2 - FRAM
ERROR Step 1: Check the battery charge and the individual
cell voltages.
CIM2 cannot write to a memory location.
Step 1: Turn off the lift truck. Then turn on the lift sary.
truck.
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Event Code 672
• If:The battery is correctly charged and has the cor- • If:The battery is correctly charged and has the cor-
rect specifications. rect specifications.
Step 2: Turn on the lift truck. Measure the voltage at Step 2: Turn on the lift truck. Measure the voltage at
CIM2 CA895-13 and CA895-24. CIM2 CA895-13 and CA895-24.
• If:The voltage ≠ battery positive. • If:The voltage ≠ battery positive.
• If:The voltage = battery positive. • If:The voltage = battery positive.
– Then replace CIM2. – Then replace CIM2.
Step 3: Turn off the lift truck. Check the continuity of Step 3: Turn off the lift truck. Check the continuity of
FU16. FU16.
• If:FU16 is bad. • If:FU16 is bad.
– Then replace FU16. – Then replace FU16.
• If:FU16 is satisfactory. • If:FU16 is satisfactory.
Step 4: Turn on the lift truck. Measure the voltage at Step 4: Turn on the lift truck. Measure the voltage at
the distribution panel TP4 and known battery negative. the distribution panel TP4 and known battery negative.
• If:The voltage = battery positive. • If:The voltage = battery positive.
– Then find and correct the problem in the wires – Then find and correct the problem in the wires
and connections from the distribution panel and connections from the distribution panel
CA202-9 to CIM2 CA895-13 and from CA202-10 CA202-9 to CIM2 CA895-13 and from CA202-10
to CIM2 CA952-24. to CIM2 CA895-24.
• If:The voltage ≠ battery positive at TP4. • If:The voltage ≠ battery positive at TP4.
– Then find and correct the power problem at the – Then find and correct the power problem at the
distribution panel or replace the distribution distribution panel or replace the distribution
panel. panel.
Fig. 156 (24968) Fig. 157 (24968)

LOWER CAMERA INTERFACE MODULE2 - HIGH LOWER CAMERA INTERFACE MODULE2 - INTER-
INPUT VOLTAGE NAL 5 V SUPPLY OUT OF RANGE
CIM2 received the incorrect battery voltage (high). CIM2 has an internal 5 V supply signal that is out of
Step 1: Check the battery charge and the individual range.
cell conditions. Step 1: Turn off the lift truck. Then turn on the lift
• If:The battery condition is not satisfactory. truck.
– Then make repairs or replacements as neces- • If:The event code continues.
sary. – Then replace CIM2.
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ELECTRICAL SYSTEM
Event Code 674
Event Code 674 • If:The voltage is much < 11.8 V.

LOWER CAMERA INTERFACE MODULE2 - 12 V • If:The voltage = 11.8 V.
SUPPLY OUT OF RANGE
– Then there is a short circuit in the camera wires
All the lift truck functions are enabled. or the camera. Examine the wires to the camera.
CIM2 has a 12 V supply signal that is out of range.
– Then replace the camera.
CIM2 CA895-17 and CA895-24.
truck.
• If:The voltage is < 10.8 V.
– Then measure the voltage at CA895-13.
• If:The voltage = battery positive at CA895-13.
Fig. 159 (24970)
Event Code 676

Fig. 158 (24969) LOWER CAMERA INTERFACE MODULE2 - LASER
12 V POWER SUPPLY OUT OF RANGE
Event Code 675 All the lift truck functions are enabled.
CIM1 has a laser power supply voltage that is out of
UPPER CAMERA INTERFACE MODULE2 - CAM-
range.
ERA POWER SUPPLY OUT OF RANGE
CIM2 indicator light. Make sure that the laser is cor-
CIM2 has a camera power supply voltage that is out of rectly connected.
range.
CIM2 module indicator light. Make sure that the cam-
era is correctly connected. • If:The module is not ON or laser is not connected
correctly.
• If:The module is not ON or laser is not connected
voltage at CIM2 CA895-27 and CA895-25.
correctly.
voltage at CIM2 CA895-27 and CA895-25. – Then continue to Step 4.
 The correct voltage ≈ 11.8 V. • If:The voltage is much < 11.8 V.
• If:The voltage = 11.8 V. – Then continue to Step 3.
– Then continue to Step 3. Step 3: Keep the lift truck turned off. Disconnect the
laser. Turn on the lift truck. Then repeat Step 2.
Step 3: Turn off the lift truck. Disconnect the camera.
Turn on the lift truck. Then repeat to Step 2. • If:The voltage = 11.8 V.
M4.8-1460-288 Crown 2013 PF25814 Rev. 3/20
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ELECTRICAL SYSTEM
Event Code 677
– Then there is a short circuit in the laser wires or • If:The event code logs again.
the laser. Examine the wires to the laser. – Then replace CIM2.
• If:The wires are satisfactory. • If:The event code does not log again.
– Then replace the laser. – Then check for a short circuit in the wires to the
Step 4: Turn off the lift truck. Then turn on the lift driven component.
truck. • If:The wires are satisfactory.
• If:The event code continues. – Then replace the driven component.
Event Code 679
LOWER CAMERA INTERFACE MODULE2 - OP-
TIONAL GENERAL PURPOSE DRIVER1 OPEN CIR-
CUIT
The GPD1 circuit has an open circuit.
Fig. 160 (24971) Step 1: Make sure that the GPD1 output is con-
nected to the load. Turn off the lift truck. Disconnect
Event Code 677 CA895 at CIM2. Check the continuity from CA895-1 to
CA895-13.
TIONAL GENERAL PURPOSE DRIVE1 SHORTED
– Then repair the circuit.
• If:There is continuity from CA895-1 to CA895-13.
The general purpose output driver (GPD1) has a short
circuit at CIM2 CA895-1. – Then replace CIM2.
Step 1: Make sure that the wires in the GPD1 circuit
do not have a short circuit. Turn off the lift truck. Discon- Event Code 680
the event code.
TIONAL GENERAL PURPOSE DRIVER2 OPEN CIR-
• If:The event code logs again. CUIT
– Then replace CIM2. All the lift truck functions are enabled.
• If:The event code does not log again. The GPD2 circuit has an open circuit.
– Then check for a short circuit in the wires to the Step 1: Make sure that the GPD2 output is con-
driven component. nected to the load. Turn off the lift truck. Disconnect
• If:The wires are satisfactory. CA895 at CIM2. Check the continuity from CA895-2 to
– Then replace the driven component. CA895-13.
Event Code 678 – Then repair the circuit.
• If:There is continuity from CA895-2 to CA895-13.
TIONAL GENERAL PURPOSE DRIVER2 SHORTED – Then replace CIM2.
The general purpose output driver (GPD2) has a short
Event Code 681
circuit at CIM2 CA895-2. LOWER CAMERA INTERFACE MODULE2 - OP-
Step 1: Make sure that the wires in the GPD2 circuit TIONAL GENERAL PURPOSE DRIVER 1 HIGH
do not have a short circuit. Turn off the lift truck. Discon- CURRENT
nect the GPD2 output. Turn on the lift truck. Monitor the All the lift truck functions are enabled.
event code.
The GPD1 circuit is drawing too much current (> 2 A).
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ELECTRICAL SYSTEM
Event Code 682
Step 1: Turn off the lift truck. Disconnect the green – Then there is a short circuit in the load or the pos-
and white wire from GPD1 at the load. Turn on the lift itive circuit to the load. Continue to Step 2.
truck. Monitor the event code. • If:The event code continues.
• If:The event code changes to open circuit (Event – Then there is a short circuit internal to CIM2 or
Code 679). the green and white wire from CIM2 to the load.
– Then there is a short circuit in the load or the pos- Continue to Step 3.
itive circuit to the load. Continue to Step 2. Step 2: Keep the lift truck turned off. Check the resis-
• If:The event code continues. tance across the load from the positive terminal to the
– Then there is a short circuit internal to CIM2 or negative terminal.
the green and white wire from CIM2 to the load.  The correct resistance ≥ 18 Ω.
Continue to Step 3. • If:There is a short circuit.
Step 2: Keep the lift truck turned off. Check the resis- – Then replace the driven component.
tance across the load from the positive terminal to the
negative terminal. • If:The resistance ≥ 18 Ω.
 The correct resistance ≥ 18 Ω. – Then check for a short circuit in the red and white
wire from the load to CA842-13. Make the neces-
– Then replace the driven component.
• If:The resistance ≥ 18 Ω. green and white wire from CIM1 CA842-2. Turn on the
– Then check for a short circuit in the red and white lift truck. Monitor the event code.
wire from the load to CA895-13. Make the neces- • If:The event code changes to open circuit (Event
sary repairs or replacements. Code 655).
Step 3: Keep the lift truck turned off. Disconnect the – Then there is a short circuit in the green and
green and white wire from CIM2 CA895-1. Turn on the white wire. Make the necessary repairs or re-
lift truck. Monitor the event code. placements.
• If:The event code changes to open circuit (Event • If:The event code continues.
Code 679). – Then examine CA895 for damage or a short cir-
– Then there is a short circuit in the green and cuit.
white wire. Make the necessary repairs or re- • If:There is no short circuit or damage to CA895.
placements.
– Then examine CA895 for damage or a short cir-
cuit.
Event Code 683
• If:There is no short circuit or damage to CA895. LOWER CAMERA INTERFACE MODULE2 - IN-
– Then replace CIM2. VALID EVENT REPORTED
Event Code 682 The event code is not specified in the lift truck code.
TIONAL GENERAL PURPOSE DRIVER2 HIGH CUR-
RENT
Event Code 700
All the lift truck functions are enabled. ACCESS 7 MODULE FRAM ERROR
The GPD2 circuit is drawing too much current (> 2 A). All the lift truck functions are enabled.
Step 1: Turn off the lift truck. Disconnect the green Access 7 cannot write a memory location.
and white wire from GPD2 at the load. Turn on the lift Step 1: Turn off the lift truck. Then turn on the lift
truck. Monitor the event code. truck.
• If:The event code changes to open circuit (Event • If: The event code continues.
Code 680). – Then replace Access 7.
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ELECTRICAL SYSTEM
Event Code 701

ACCESS 7 MODULE FRAM EVENT HISTORY ER- ACCESS 7 MODULE HIGH INPUT VOLTAGE
ROR All the lift truck functions are disabled.
All the lift truck functions are enabled. Access 7 received the incorrect battery voltage (high).
The event code history was not found. Step 1: Check for the correct battery voltage. Check
Step 1: Turn off the lift truck. Then turn on the lift the condition of the battery.
truck. • If: The voltage is incorrect or repairs are necessary.
• If: The event code continues. – Then correct, repair, or replace the battery.
– Then replace Access 7. • If: The battery is satisfactory and the event code
continues.
ACCESS 7 MODULE HOUR METER MEMORY COR-
RUPT Event Code 706
All the lift truck functions are enabled. ACCESS 7 CAN COMMUNICATION ERROR WITH
There is an hour meter memory error. ACCESS 1
Step 1: Turn off the lift truck. Then turn on the lift All the lift truck functions are disabled. ED1 is
truck. energized.
• If: The event code continues. Access 7 CAN bus communication with Access 1
– Then replace Access 7. stopped.
Event Code 703 Access 7 indicator light.
• If: The Access 7 indicator light is on.
ACCESS 7 MODULE INVALID CALIBRATION – Then continue to Step 3.
All the lift truck functions are enabled. • If: The Access 7 indicator light is off.
Access 7 lost calibration. – Then continue to Step 2.
Step 1: Turn off the lift truck. Then turn on the lift Step 2: Measure the power input voltage at Access 7
truck. CA837-16 and CA837-9.
• If: The event code continues. • If: The voltage = battery positive.
– Then use the CALIBRATION MENU to calibrate – Then replace Access 7.
the lift truck.
Event Code 704  The correct resistance ≈ 60 Ω.
ACCESS 7 MODULE LOW INPUT VOLTAGE • If: The resistance is not ≈ 60 Ω.
The reach, tilt, and sideshift functions are disabled. – Then continue to Step 4.
Access 7 received the incorrect battery voltage (low). • If: The resistance ≈ 60 Ω.
Step 1: Check for the correct battery voltage. Check – Then replace Access 7.
the condition of the battery. Step 4: Keep the lift truck turned off. Check the wire
• If: The voltage is incorrect or repairs are necessary. continuity.
– Then correct, repair, or replace the battery. CAN HIGH: Check the continuity from CA837-2
through the mast cables to CA204-5. Then check from
• If: The battery is satisfactory and the event code
CA205-1 to CA405-8.
continues.
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ELECTRICAL SYSTEM
Event Code 707
CAN LOW: Check the continuity from CA837-1 through

the mast cables to CA204-8. Then check from
CA205-12 to CA405-9.
• If: There is damage to the wires or connectors.
ments.
Event Code 707

ACCESS 7 CAN COMMUNICATION ERROR WITH
ACCESS 4
stopped.
Access 7 indicator light.
• If: The Access 7 indicator light is on.
• If: The Access 7 indicator light is off.
Step 2: Then measure the power input voltage to
Access 7 at CA895-13 and CA895-24.
• If: The voltage ≠ BV.
– Then continue to Step 3. Fig. 161 (24972)
from CA837-2 to CA837-1. Event Code 708
 The correct resistance ≈ 60 Ω
• If: The resistance is not ≈ 60 Ω. ACCESS 7 REACH SOLENOID (SVR) DRIVER
OVERCURRENT
The reach and retract functions are disabled.
• If: The resistance≈ 60 Ω.
The SVR driver output has a short circuit to battery
positive.
Step 4: Keep the lift truck turned off. Check the wire
continuity.
and white wire from SVR. Turn on the lift truck. Monitor
CAN HIGH: Check the continuity from CA837-2 the event code.
through the mast cables to CA204-5. Then check from
CA205-4 to CA412-2.
Code 804).
CAN LOW: Check the continuity from CA837-1 through
– Then there is a short circuit in SVR or the positive
the mast cables to CA204-8. Then check from
circuit to SVR. Continue to Step 2.
CA205-9 to CA412-1.
or the green and white wire from Access 7 to
ments.
SVR. Continue to Step 3.
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ELECTRICAL SYSTEM
Event Code 709
Step 2: Keep the lift truck turned off. Check the resis- – Then there is a short circuit in SVS or the positive
tance across SVR from the positive terminal to the neg- circuit to SVS. Continue to Step 2.
ative terminal. • If: The event code continues.
• If: The resistance is close to 0 Ω. or the green and white wire from Access 7 to
– Then replace SVR. SVS. Continue to Step 3.
• If: The resistance≈ 30 Ω. Step 2: Keep the lift truck turned off. Check the resis-
– Then check for a short circuit in the red and white tance across SVR from the positive terminal to the neg-
wire from SVR to CA837-16. Make the necessary ative terminal.
repairs or replacements.  The correct resistance ≈ 30 Ω.
Step 3: Keep the lift truck turned off. Disconnect the • If: The resistance is close to 0 Ω.
green and white wire Access 7 CA837-23. Turn on the – Then replace SVR.
lift truck. Monitor the event code. • If: The resistance ≈ 30 Ω.
• If: The event code changes to open circuit (Event – Then check for a short circuit in the red and white
Code 804). wire from SVR to CA837-16. Make the necessary
– Then there is a short circuit in the green and repairs or replacements.
white wire. Make the necessary repairs or re- Step 3: Keep the lift truck turned off. Disconnect the
placements. green and white wire Access 7 CA837-22. Turn on the
• If: The event code continues. lift truck. Monitor the event code.
– Then examine CA837 for damage or a short cir- • If: The event code changes to open circuit (Event
cuit. Code 806).
• If: There is no short circuit or damage to CA837. – Then there is a short circuit in the green and
– Then replace Access 7. white wire. Make the necessary repairs or re-
placements.
cuit.
• If: There is no short circuit or damage to CA837.
Fig. 162 (24973)
Event Code 709

ACCESS 7 SIDESHIFT SOLENOID (SVS) DRIVER
OVERCURRENT
The sideshift function is disabled.
The SVS driver output has a short circuit to battery
positive.
and white wire from SVS. Turn on the lift truck. Monitor Fig. 163 (24974)
the event code.
Code 806).
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ELECTRICAL SYSTEM
Event Code 710
Event Code 710

ACCESS 7 TILT SOLENOID (SVT) DRIVER OVER-
CURRENT
The tilt function is disabled.
The SVT driver output has a short circuit to battery
positive.
and white wire from SVT. Turn on the lift truck. Monitor
the event code.
Code 807).
– Then there is a short circuit in SVT or the positive
circuit to SVT. Continue to Step 2.
– Then there is a short circuit internal to Access 7 Fig. 164 (24975)
or the green and white wire from Access 7 to
SVT. Continue to Step 3.
Event Code 711
Step 2: Keep the lift truck turned off. Check the resis-
tance across SVT from the positive terminal to the neg- ACCESS 7 PVC1 COIL DRIVER OVERCURRENT
ative terminal. Express Lower™ is disabled.
The PVC1 driver output has a short circuit to battery
• If: The resistance is close to 0 Ω. positive.
– Then replace SVT. Step 1: Turn off the lift truck. Disconnect the green
• If: The resistance ≈ 30 Ω. and white wire from PVC1. Turn on the lift truck. Moni-
– Then check for a short circuit in the red and white tor the event code.
wire from SVT to CA837-16. Make the necessary • If: The event code changes to open circuit (Event
repairs or replacements. Code 725).
Step 3: Keep the lift truck turned off. Disconnect the – Then there is a short circuit. Continue to Step 2.
green and white wire Access 7 CA837-21. Turn on the • If: The event code continues.
lift truck. Monitor the event code.
• If: The event code changes to open circuit (Event or the green and white wire from Access 7 to
Code 807). PVC1. Continue to Step 3.
– Then there is a short circuit in the green and Step 2: Keep the lift truck turned off. Check the resis-
white wire. Repair or replace the wire. tance across PVC1 from the positive terminal to the
• If: The event code continues. negative terminal.
– Then examine CA837 for damage or a short cir-  The correct resistance ≈ 30 Ω.
cuit. • If: The resistance is close to 0 Ω.
• If: There is no short circuit or damage to CA837. – Then replace PVC1.
– Then replace Access 7. • If: The resistance ≈ 30 Ω.
– Then check for a short circuit in the red and white
wire from PVC1 to CA837-20. Make the neces-
green and white wire Access 7 CA837-20. Turn on the
Code 725).
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ELECTRICAL SYSTEM
Event Code 712
– Then there is a short circuit in the green and

white wire. Repair or replace the wire.
cuit.
Event Code 712

ACCESS 7 LOAD SENSE HEATER DRIVER OVER-
CURRENT (FREEZER CONDITION LIFT TRUCKS
ONLY) Fig. 165 (24976)
The LS heater is disabled.

The RES19 (ECR2 Heater) driver output has a short
Event Code 713
circuit to battery positive. ACCESS 7 OPTION/SPARE LS DRIVER OVERCUR-
Step 1: Turn off the lift truck. Disconnect the green RENT
and white wire from RES19. Turn on the lift truck. Mon- The spare component is disabled.
itor the event code.
The spare LS driver output has a short circuit to battery
• If: The event code changes to open circuit. positive.
– Then there is a short circuit in RES19 or the pos- Step 1: Turn off the lift truck. Disconnect the green
itive circuit to RES19. Continue to Step 2 and white wire from the spare LS component. Turn on
• If: The event code continues. the lift truck. Monitor the event code.
– Then there is a short circuit internal to Access 7 • If: The event code changes to open circuit.
or the green and white wire from Access 7 to – Then there is a short circuit in the spare compo-
RES19. Continue to Step 3. nent or the positive circuit. Continue to Step 2.
Step 2: Keep the lift truck turned off. Check the resis- • If: The event code continues.
tance across RES19 from the positive terminal to the
negative terminal.
or the green and white wire from Access 7 to the
spare component. Continue to Step 3.
• If: The resistance is close to 0 Ω.
– Then replace RES19. tance across spare component from the positive termi-
• If: The resistance ≈ 173 Ω. nal to the negative terminal.
– Then check for a short circuit in the red and white • If: There is a short circuit.
wire from RES19 to CA837-16. Repair or replace – Then replace the spare component.
the wire.
• If: The resistance is correct.
wire to CA837-16. Make the necessary repairs or
replacements.
• If: The event code changes to open circuit.
– Then there is a short circuit in the green and green and white wire Access 7 CA837-18. Turn on the
white wire. Make the necessary repairs or re- lift truck. Monitor the event code.
placements.
– Then there is a short circuit in the green and
– Then examine CA837 for damage or a short cir- white wire. Make the necessary repairs or re-
cuit. placements.
• If: There is no short circuit or damage to CA837. • If: The event code continues.
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ELECTRICAL SYSTEM
Event Code 714

cuit.
Event Code 715
• If: There is no short circuit or damage to CA837. ACCESS 7 REACH SOLENIOD (SVR) DRIVER
– Then replace Access 7. SHORTED
The reach and retract functions are disabled.
Event Code 714 The SVR driver output has a short circuit internal to
Access 7. SVR has power when it should be turned off.
ACCESS 7 OPTION/SPARE LS DRIVER OVERCUR- Step 1: With the lift truck turned on and ED1 closed,
RENT measure the voltage at Access 7 CA837-16 and
The spare component is disabled. CA837-23.
The spare LS driver output has a short circuit to battery • If: The voltage = battery negative.
positive. – Then continue to Step 2.
Step 1: Turn off the lift truck. Disconnect the green Step 2: Turn off the lift truck. Disconnect the green
and white wire from the spare LS component. Turn on and white wire at CA837-23. Turn on the lift truck.
the lift truck. Monitor the event code.
– Then the internal SVR driver has a short circuit.
– Then there is a short circuit in the spare compo- Replace Access 7.
nent or the positive circuit. Continue to Step 2.
• If: The event code does not continue. The voltage
• If: The event code continues. ≠ battery negative at CA837-16 and CA837-23.
– Then there is a short circuit internal to Access 7 – The wire has a short circuit to battery negative.
or the green and white wire from Access 7 to the Make the necessary repairs or replacements.
spare component. Continue to Step 3.
tance across spare component from the positive termi-
nal to the negative terminal.
– Then replace the spare component
• If: The resistance is correct.
wire to CA837-16. Make the necessary repairs or
replacements.
lift truck. Monitor the event code. Fig. 166 (24973)
– Then there is a short circuit in the green and Event Code 716
white wire. Make the necessary repairs or re-
placements.
SHORTED
The sideshift function is disabled.
The SVS driver output has a short circuit internal to
cuit.
Access 7. SVS has power when it should be turned off.
– Then replace Access 7. measure the voltage at Access 7 CA837-16 and
CA837-22.
• If: The voltage = battery negative.
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Event Code 717
Step 2: Turn off the lift truck. Disconnect the green – The wire has a short circuit to battery negative.
and white wire at CA837-22. Turn on the lift truck. Make the necessary repairs or replacements.
– Then the internal SVS driver has a short circuit.
Replace Access 7.
≠ battery negative at Access 7 CA837-16 and
CA837-22.
– The wire has a short circuit to battery negative.
Fig. 168 (24975)
Event Code 718

ACCESS 7 PVC1 SOLENOID DRIVER SHORTED
Express Lower™ is disabled.
The PVC1 driver output has a short circuit internal to
Access 7. PVC1 has power when it should be turned
Fig. 167 (24974)
off.
measure the voltage at CA837-20.
Event Code 717
ACCESS 7 TILT SOLENOID (SVT) DRIVER – Then continue to Step 2.
SHORTED
The tilt function is disabled. and white wire at CA837-20. Turn on the lift truck.
The SVT driver output has a short circuit internal to • If: The event code continues.
Access 7. SVT has power when it should be turned off.
– Then the internal PVC1 driver has a short circuit.
Step 1: With the lift truck turned on and ED1 closed, Replace Access 7.
measure the voltage at Access 7 CA837-16 and
• If: Battery negative is now present at Access 7
CA837-21.
CA837-20.
– Then the wire to battery negative has a short cir-
– Then continue to Step 2. cuit. Make the necessary repairs or replace-
Step 2: Turn off the lift truck. Disconnect the green ments.
and white wire at CA837-21. Turn on the lift truck.
• If: The event code continues. Event Code 719
– Then the internal SVT driver has a short circuit.
Replace Access 7. ACCESS 7 LOAD SENSE HEATER (FREEZER CON-
DITION LIFT TRUCKS ONLY) DRIVER SHORTED
≠ battery negative at Access 7 CA837-16 and The LS heater is disabled.
CA837-21.
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ELECTRICAL SYSTEM
Event Code 720
The LS heater output has a short circuit internal to • If: The event code does not continue. The voltage
Access 7. The LS heater has power when it should be ≠ battery negative at Access 7 CA837-16 and
turned off. CA837-18.
Step 1: With the lift truck turned on and ED1 closed, – The wire has a short circuit to battery negative.
measure the voltage at Access 7 CA837-16 and Make the necessary repairs or replacements.
CA837-19.
• If: The voltage = battery negative. Event Code 721
ACCESS 7 OPTION/SPARE LS DRIVER SHORTED
and white wire at CA837-19. Turn on the lift truck. The spare component is disabled.
• If: The event code continues. The LS driver output has a short circuit internal to
Access 7. The spare component has power when it
– Then the internal LS heater driver has a short cir- should be turned off.
cuit. Replace Access 7.
• If: The event code does not continue. The voltage measure the voltage at Access 7 CA837-16 and
≠ battery negative at Access 7 CA837-16 and CA837-17.
CA837-19.
Make the necessary repairs or replacements. – Then continue to Step 2.
and white wire at CA837-17. Turn on the lift truck.
– Then the internal LS driver has a short circuit. Re-
place Access 7.
≠ battery negative at Access 7 CA837-16 and
CA837-17.
Fig. 169 (24976)
Event Code 722

Event Code 720
ACCESS 7 REACH SOLENOID (SVR) DRIVER
ACCESS 7 OPTION/SPARE LS DRIVER SHORTED OPEN CIRCUIT
The spare component is disabled. The raise and lower functions are disabled.
The LS driver output has a short circuit internal to There is an open circuit in the SVR coil or the related
Access 7. The spare component has power when it wires.
should be turned off.
Step 1: With the lift truck turned on and ED1 closed, coil and supplies negative voltage in relation to the
measure the voltage at Access 7 CA837-16 and command.
CA837-18.
• If: The voltage = battery negative. from battery negative to each side of SVR.
– Then continue to Step 2.  The correct voltage = battery positive on each
Step 2: Turn off the lift truck. Disconnect the green side of the coil.
and white wire at CA837-18. Turn on the lift truck. • If: The voltage ≠battery positive at SVR.
• If: The event code continues. – Then continue to Step 2.
– Then the internal LS driver has a short circuit. Re- • If: The voltage = battery positive on only one side of
place Access 7. SVR.
– Then the open circuit is in SVR. Replace SVR.
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ELECTRICAL SYSTEM
Event Code 723
• If: The voltage = battery positive on both sides of There is an open circuit in the SVS coil or the related
SVR. wires.
– Then continue to Step 3. Access 7 supplies a constant positive voltage to the
Step 2: Keep the lift truck turned on. Measure the coil and supplies negative voltage in relation to the
voltage at Access 7 CA837-16. command.
• If: The voltage ≠ battery positive. Step 1: Turn on the lift truck. Measure the voltage
from battery negative to each side of SVS.
– Then check the battery positive key input through
the mast cables to CA201-12. Make the neces-
side of the coil.
• If: The voltage ≠ battery positive at SVS.
SVR. • If: The voltage = battery positive on only one side of
SVS.
voltage at CA837-23. – Then the open circuit is in SVS. Replace SVS.
 The correct voltage = battery positive. • If: The voltage = battery positive on both sides of
• If: The voltage = battery positive. SVS.
• If: The voltage ≠ battery positive. Step 2: Keep the lift truck turned on. Measure the
SVR. • If: The voltage ≠ battery positive.
Step 4: Turn off the lift truck. Then turn on the lift – Then check the battery positive key input through
truck. Measure the voltage at CA837-23 while using the mast cables to CA201-12. Make the neces-
ANALYZER MENU / A3.7.1 to check the output. sary repairs or replacements.
 The voltage decreases to 18-20 V. • If: The voltage = battery positive.
• If: The voltage stays at battery positive. – Then repair or replace the wire from CA837-16 to
– Then replace Access 7. SVS.
voltage at CA837-22.
• If: The voltage ≠ battery positive.
SVS.
truck. Measure the voltage at CA837-22 while using
ANALYZER MENU / A3.7.2 to check the output.
 The voltage decreases to 18-20 V.
• If: The voltage stays at battery positive.
Fig. 170 (24977)
Event Code 723

OPEN CIRCUIT
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Event Code 724

SVT.
SVT.
Fig. 171 (24978)
Event Code 724

ACCESS 7 TILT SOLENOID (SVT) DRIVER OPEN
CIRCUIT
There is an open circuit in the SVT coil or the related
wires.
coil and supplies negative voltage in relation to the
command.
from battery negative to each side of SVT.
side of the coil.
• If: The voltage ≠ battery positive at SVT.
• If: The voltage = battery positive on only one side of Fig. 172 (24979)
SVT.
– Then the open circuit is in SVT. Replace SVT. Event Code 725
• If: The voltage = battery positive on both sides of
ACCESS 7 HSL SOLENOID (PVC1) DRIVER OPEN
SVT.
CIRCUIT
Express Lower ™ is disabled.
There is an open circuit in the PVC1 coil or the related
wires.
– Then check the battery positive key input through coil and supplies negative voltage in relation to the
the mast cables to CA201-12. Make the neces- command.
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Event Code 726
Step 1: Turn on the lift truck. Measure the voltage Step 1: Turn on the lift truck. Measure the voltage
from battery negative to each side of PVC1. from battery negative to each side of RES19.
 The correct voltage = battery positive on each  The correct voltage = battery positive on each
side of the coil. side of the resistor.
• If: The voltage ≠ battery positive at PVC1. • If: The voltage ≠ battery positive at RES19.
• If: The voltage = battery positive on only one side of • If: The voltage = battery positive on only one side of
PVC1. RES19.
– Then the open circuit is in PVC1. Replace PVC1. – Then the open circuit is in RES19. Replace
• If: The voltage = battery positive on both sides of RES19.
PVC1. • If: The voltage = battery positive on both sides of
– Then continue to Step 3. RES19.
Step 2: Keep the lift truck turned on. Measure the – Then continue to Step 3.
voltage at Access 7 CA837-16. Step 2: Keep the lift truck turned on. Measure the
• If: The voltage ≠ battery positive. voltage at Access 7 CA837-16.
– Then check the battery positive key input through • If: The voltage ≠ battery positive.
the mast cables to CA201-12. Make the neces- – Then check the battery positive key input through
sary repairs or replacements. the mast cables to CA201-12. Make the neces-
• If: The voltage = battery positive. sary repairs or replacements.
– Then repair or replace the wire from CA837-16 to • If: The voltage = battery positive.
PVC1. – Then repair or replace the wire from CA837-16 to
Step 3: Keep the lift truck turned on. Measure the RES19.
voltage at CA837-20. Step 3: Keep the lift truck turned on. Measure the
 The correct voltage = battery positive. voltage at CA837-19.
• If: The voltage = battery positive.  The correct voltage = battery positive.
– Then continue to Step 4. • If: The voltage = battery positive.
• If: The voltage ≠ battery positive. – Then continue to Step 4.
– Then repair or replace the wire from CA837-20 to • If: The voltage ≠ battery positive.
PVC1. – Then repair or replace the wire from CA837-19 to
Step 4: Turn off the lift truck. Then turn on the lift RES19.
truck. Measure the voltage at CA837-20 while using Step 4: Turn off the lift truck. Then turn on the lift
ANALYZER MENU / A3.7.4 to check the output. truck. Measure the voltage at CA837-19 while using
 The voltage decreases to 18-20 V. ANALYZER MENU / A3.7.5 to check the output.
• If: The voltage stays at battery positive.  The voltage decreases to 18-20 V.
– Then replace Access 7. • If: The voltage stays at battery positive.
Event Code 726
ACCESS 7 RES19 (FREEZER CONDITION LIFT
TRUCKS ONLY) DRIVER OPEN CIRCUIT
RES19 is disabled.
There is an open circuit in RES19 or the related wires.
Access 7 supplies a constant positive voltage to
RES19 and supplies negative voltage in relation to the
command.
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ELECTRICAL SYSTEM
Event Code 727

the spare component.
Fig. 173 (24980)
ACCESS 7 OPTION/SPARE LS DRIVER OPEN CIR-

CUIT
Event Code 728
The spare component is disabled. ACCESS 7 OPTION/SPARE LS DRIVER OPEN CIR-
There is an open circuit in the spare component or the CUIT
related wires. The spare component is disabled.
Access 7 supplies a constant positive voltage to the There is an open circuit in the spare component or the
spare component and supplies negative voltage in related wires.
relation to the command. Access 7 supplies a constant positive voltage to the
Step 1: Turn on the lift truck. Measure the voltage spare component and supplies negative voltage in
from battery negative to each side of the spare compo- relation to the command.
nent. Step 1: Turn on the lift truck. Measure the voltage
 The correct voltage = battery positive on each from battery negative to each side of the spare compo-
side of the component. nent.
• If: The voltage ≠ battery positive at the spare com-  The correct voltage = battery positive on each
ponent. side of the component.
– Then continue to Step 2. • If: The voltage ≠ battery positive at the spare com-
• If: The voltage = battery positive on only one side of ponent.
the spare component. – Then continue to Step 2.
– Then the open circuit is in the spare component. • If: The voltage = battery positive on only one side of
Replace the spare component. the spare component.
• If: The voltage = battery positive on both sides of – Then the open circuit is in the spare component.
the spare component. Replace the spare component.
– Then continue to Step 3. • If: The voltage = battery positive on both sides of
Step 2: Keep the lift truck turned on. Measure the the spare component.
voltage at Access 7 CA837-16. – Then continue to Step 3.
• If: The voltage ≠ battery positive. Step 2: Keep the lift truck turned on. Measure the
– Then check the battery positive key input through voltage at Access 7 CA837-16.
the mast cables to CA201-12. Make the neces- • If: The voltage ≠ battery positive.
sary repairs or replacements. – Then check the battery positive key input through
• If: The voltage = battery positive. the mast cables to CA201-12. Make the neces-
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ELECTRICAL SYSTEM
Event Code 729

• If: The voltage = battery positive
Fig. 174 (24983)
truck. Measure the voltage at CA837-17 while using Event Code 730
ACCESS 7 PRIMARY ENCODER NOT COUNTING
The ECR5 input does not change when the mast
moves.
Event Code 729 / A2.7.3 to make sure that the ECR5 input only
changes in relation to the mast movement.
ACCESS 7 PRIMARY ENCODER (ECR5) UNEX-
PECTED COUNTING • If: The ECR5 input voltage does not change in rela-
tion to the mast movement.
The ECR5 input changes without mast movement.
voltage input at Access 7 CA837-7 and CA837-12
/ A2.7.3 to make sure that the ECR5 input only
(Channel A). Then measure the voltage at CA837-7
changes in relation to the mast movement.
and CA837-13 (Channel B).
• If: Access 1 shows the ECR5 input voltage  The voltage only changes in relation to the mast
changes without mast movement. movement.
– Then continue to Step 2. • If: The voltage does not change in relation to the
Step 2: Keep the lift truck turned on. Measure the mast movement on both channels.
voltage input at Access 7 CA837-7 and CA837-12 – Then check ECR5 and the related wires. Make
(Channel A). Then measure the voltage at CA837-7 the necessary repairs or replacements.
and CA837-13 (Channel B).
• If: The voltage changes in relation to the mast
 The voltage only changes in relation to the mast
movement.
movement.
• If: The voltage changes without mast movement.
– Then check ECR5 and the related wires. Make
the necessary repairs or replacements.
• If: The voltage is constant.
Fig. 175 (24983)
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Event Code 732

ACCESS 7 PRIMARY ENCODER COUNTING IN ACCESS 7 PRIMARY ENCODER POWER SUPPLY
WRONG DIRECTION OUT OF RANGE
The raise function is disabled. The raise function is disabled.
The ECR5 input counts backward in relation to the The ECR5 supply voltage is out of the correct range (5
mast movement. V).
Step 1: Make sure that the Channel A and Channel B Step 1: Turn on the lift truck. Measure the ECR5 sup-
wires are not reversed. Correct the wires as necessary. ply voltage at CA833-1 and CA833-4.
Step 2: Turn on the lift truck. Use ANALYZER MENU  The correct voltage = 5 V.
/ A2.7.3 to monitor the input counts. • If: The voltage = 5 V.
 The counts increase consistently as the mast – Then replace ECR5.
raises.
• If: The voltage > 5 V.
 The counts decrease consistently as mast low-
ers. – Then continue to step 2.
Note: After the count increases to 32, it starts again at Step 2: Turn off the lift truck. Check the wires from
0. ECR5 to Access 7 CA837-7 and CA837-8 for an open
circuit.
• If: The counts do not increase and decrease in re-
lation to the mast movement. • If: The wires and connections are not correct.
– Then continue to Step 3. – Then make the necessary repairs or replace-
ments.
voltage input at Access 7 CA837-7 and CA837-12 • If: The wires and connections are satisfactory.
(Channel A). Then measure the voltage at CA837-7 – Then continue to Step 3.
and CA837-13 (Channel B). Step 3: Keep the lift truck turned off. Disconnect
 The voltage only changes in relation to the mast RPA. Turn on the lift truck. Measure the voltage at
movement. CA833-1 and CA833-4.
• If: The voltage does not change in relation to the • If: The voltage = 5 V.
mast movement on both channels.
– Then check RPA and the related wires. Make the
– Then check ECR5 and the related wires. Make necessary repairs or replacements.
• If: The voltage ≠5 V.
• If: The voltage changes in relation to the mast
movement.
Fig. 177 (24984)
Fig. 176 (24983)

Event Code 735
ACCESS 7 LOST CALIBRATION
The raise, reach, tilt, and sideshift functions are
disabled.
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ELECTRICAL SYSTEM
Event Code 736
Step 1: Use the CALIBRATION MENU to calibrate

the lift truck.
Event Code 739
Step 2: Turn off the lift truck. Then turn on the lift ACCESS 7 INVALID PRIMARY HEIGHT CALIBRA-
truck. TION
• If: The event code continues. All the lift truck functions are enabled.
– Then replace Access 7. Access 7 cannot calculate the calibration data.
Step 1: Use CALIBRATION MENU / C2.1 to calibrate
Event Code 736 the primary height sensor (ECR5).
ACCESS 7 LOST RUNTIME DATA
The raise, reach, tilt, and sideshift functions are
disabled.
Event Code 740
See Event Code 735.
ACCESS 7 REACH (RPA) and TILT SENSOR (TPA)
Event Code 737 POWER SUPPLY OUT OF RANGE
ACCESS 7 LOST PERFORMANCE DATA
The 5 V power supply for RPS3 (RPA) and RPS 4
The raise, reach, tilt, and sideshift functions are (TPA) is out of range.
disabled.
There is a problem with the Access 7 performance Access 7 CA837-5 and CA837-7. Disconnect CA836
settings. (to RPA) and monitor the voltage.
Possible cause: • If: The voltage changes to 5 V.
• the installation of new software. – Then there is a short circuit in RPA or the related
Step 1: Turn off the lift truck. Then turn on the lift wires. Make the necessary repairs or replace-
truck. ments.
• If: The event code continues. • If: The voltage does not change.
– Then reset all performance settings. – Then continue to Step 2.
Event Code 738

ACCESS 7 LOST FEATURES DATA
There is a problem with the Access 7 features settings.
Possible cause:
• the installation of new software.
truck.
– Then reset all features settings.
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Event Code 741
Step 2: Connect CA836 (to RPA) and disconnect – Then monitor the event code.
CA835 (to TPA).
• If: The voltage changes. Event Code 742
– Then there is a short circuit in TPA or the related
wires. Make the necessary repairs or replace- INVALID EVENT - NOT USED
ments. All the lift truck functions are disabled.
• If: The voltage does not change The event code is not specified in the lift truck code.
– Then replace Access 7. Consult the factory.

ACCESS 4 FREE-LIFT SWITCH TRANSITION TOO ACCESS 4 FREE-LIFT SWITCH FAILED TO TRAN-
HIGH SITION
Full-speed raise is disabled. See Event Code 741.
The FLS status changed at a height more than 71 mm
(28 in). Event Code 799
Step 1: Turn on the lift truck. Use ANALYZER MENU ACCESS 7 INVALID EVENT REPORTED
/ A2.7.4 to monitor the status of FLS. Raise the mast to
the staging point.
 FLS opens below the staging point. The event code is not specified in the lift truck code.
 FLS closes above the staging point. Consult the factory.
• If: The FLS status does not change correctly.
– Then check the mechanical operation of FLS. Event Code 800
Make the necessary repairs or replacements. INVALID EVENT CODE FROM ACCESS 4 MODULE
• If: The FLS status does change correctly. - NOT USED
– Then continue to Step 2. All the lift truck functions are disabled.
Step 2: Use ANALYZER MENU / A2.7.5 to monitor The event code is not specified in the lift truck code.
the status of HGTRS1. Raise the mast to the staging Consult the factory.
point.
 HGTRS1 close when the forks are lowered.
Event Code 801
• If: The HGTRS1 status changes correctly.
– Then check the mechanical operation of HG- ACCESS 4 BYPASS SOLENOID (SVBY) COIL OPEN
TRS1. Make the necessary repairs or replace- CIRCUIT
ments. The raise function is disabled.
• If: The HGTRS1 status does not change correctly. There is an open circuit in the coil or the related wires.
– Then continue to Step 3. Access 4 supplies a constant positive voltage to the
Step 3: Use ANALYZER MENU / A2.3.7 to monitor coil and supplies negative voltage in relation to the
the status of ECR5. command.
 The ECR5 supply voltage and counts change in Step 1: Turn on the lift truck. Measure the voltage
relation to the actual fork height. from battery negative to each side of SVBY.
• If: The fork height in A2.3.7 is not correct.  The correct voltage = battery positive on each
side of the coil.
– Then use CALIBRATION MENU / C2.1 to cali-
brate ECR5. • If: The voltage ≠ battery positive at SVBY.
• If: The ECR5 counts do not change consistently. – Then continue to Step 2.
– Then check the mechanical operation of ECR5. • If: The voltage = battery positive on only one side of
Make the necessary repairs or replacements. SVBY.
• If: The fork height is correct and the mechanical op- – Then the open circuit is in SVBY. Replace SVBY.
eration of ECR5 is satisfactory.
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Event Code 802
• If: The voltage = battery positive on both sides of Step 2: Keep the lift truck turned on. Measure the
SVBY. voltage at Access 4 CA410-4.
– Then continue to Step 3. • If: The voltage ≠ battery positive.
Step 2: Keep the lift truck turned on. Measure the – Then replace Access 4.
voltage at Access 4 CA410-4. • If: The voltage = battery positive.
• If: The voltage ≠ battery positive. – Then repair or replace the wire from CA410-4 to
– Then replace Access 4. SCV.
• If: The voltage = battery positive. Step 3: Keep the lift truck turned on. Measure the
– Then repair or replace the wire from CA410-4 to voltage at CA411-25.
SVBY.  The correct voltage = battery positive.
Step 3: Keep the lift truck turned on. Measure the • If: The voltage = battery positive.
voltage at CA411-24. – Then continue to Step 4.
 The correct voltage = battery positive. • If: The voltage ≠ battery positive.
• If: The voltage = battery positive. – Then repair or replace the wire from CA411-25 to
– Then continue to Step 4. SCV.
• If: The voltage ≠ battery positive. Step 4: Turn off the lift truck. Then turn on the lift
– Then repair or replace the wire from CA411-24 to truck. Measure the voltage at CA411-25 while using
SVBY. ANALYZER MENU / A4.4.9 to check the output.
truck. Measure the voltage at CA411-24 while using • If: The voltage stays at battery positive.
ANALYZER MENU / A4.4.8 to check the output. – Then replace Access 4.
• If: The voltage stays at battery positive. Event Code 803
ACCESS 4 LOWER SOLENOID (SVL) COIL OPEN
CIRCUIT
Event Code 802 The raise and lower functions are disabled.
ACCESS 4 RAISE SOLENOID (SCV) COIL OPEN There is an open circuit in the coil or the related wires.
CIRCUIT Access 4 supplies a constant positive voltage to the
Full-speed raise is disabled. coil and supplies negative voltage in relation to the
There is an open circuit in the coil or the related wires. command.
Access 4 supplies a constant positive voltage to the Step 1: Turn on the lift truck. Measure the voltage
coil and supplies negative voltage in relation to the from battery negative to each side of SVL.
command.  The correct voltage = battery positive on each
side of the coil.
from battery negative to each side of SCV. • If: The voltage ≠ battery positive at SVL.
 The correct voltage = battery positive on each – Then continue to Step 2.
side of the coil. • If: The voltage = battery positive on only one side of
• If: The voltage ≠ battery positive at SCV. SVL.
– Then continue to Step 2. – Then the open circuit is in SVL. Replace SVL.
• If: The voltage = battery positive on only one side of • If: The voltage = battery positive on both sides of
SCV. SVL.
– Then the open circuit is in SCV. Replace SCV. – Then continue to Step 3.
• If: The voltage = battery positive on both sides of Step 2: Keep the lift truck turned on. Measure the
SCV. voltage at Access 4 CA410-4.
– Then continue to Step 3. • If: The voltage ≠ battery positive.
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Event Code 804
• If: The voltage = battery positive. There is an open circuit in the coil or the related wires.
– Then repair or replace the wire from CA410-4 to Access 4 supplies a constant positive voltage to the
SVL. coil and supplies negative voltage in relation to the
Step 3: Keep the lift truck turned on. Measure the command.
voltage at CA411-26. Step 1: Turn on the lift truck. Measure the voltage
 The correct voltage = battery positive. from battery negative to each side of SVA.
• If: The voltage = battery positive.  The correct voltage = battery positive on each
side of the coil.
• If: The voltage ≠ battery positive at SVA.
SVL. • If: The voltage = battery positive on only one side of
SVA.
truck. Measure the voltage at CA411-26 while using – Then the open circuit is in SVA. Replace SVA.
ANALYZER MENU / A4.4.10 to check the output. • If: The voltage = battery positive on both sides of
 The voltage decreases to 18-20 V. SVA.
• If: The voltage stays at battery positive. – Then continue to Step 3.
– Then replace Access 4. Step 2: Keep the lift truck turned on. Measure the
ACCESS 4
TILT
CA411 – Then replace Access 4.
SVT 30
SIDESHIFT • If: The voltage = battery positive.
SVS 29
SVR
REACH
28
SVA.
BYPASS 24 Step 3: Keep the lift truck turned on. Measure the
SVBY
HOIST 25
SCV voltage at CA411-27.
LOWER 26
SVL  The correct voltage = battery positive.
SVA ACCESSORY 27
PVL LOWER 13 – Then continue to Step 4.
ACCESSORY 9
PVA – Then repair or replace the wire from CA411-27 to
PCV2 HSL 8
SVA.
ED HS OUT 1 ANALYZER MENU / A4.4.11 to check the output.
ED1
CA410 • If: The voltage stays at battery positive.
SV POWER OUT 4
+BV BNEG
36 V
+
Fig. 178 (21818-01)
Event Code 804

ACCESS 4 ACCESSORY SOLENOID (SVA) COIL
OPEN CIRCUIT
The reach, tilt, and sideshift functions are disabled.
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Event Code 805

ACCESS 4
CA411 • If: The voltage ≠ battery positive.
TILT
SVT 30
SIDESHIFT – Then replace Access 4.
SVS 29
SVR
REACH
28
BYPASS 24 SVR.
SVBY
SCV HOIST 25
SVL LOWER 26
ACCESSORY 27
SVA
PVL LOWER 13 • If: The voltage = battery positive.
ACCESSORY 9
PVA • If: The voltage ≠ battery positive
PCV2 HSL 8
SVR.
ED1 ED HS OUT 1 truck. Measure the voltage at CA411-28 while using
CA410  The voltage decreases to 18-20 V.
SV POWER OUT 4
+BV BNEG – Then replace Access 4.
36 V
ACCESS 4
+
Fig. 179 (21818-01) CA411
TILT
SVT 30
SIDESHIFT
SVS 29
Event Code 805 SVR
REACH
28
ACCESS 4 REACH SOLENOID (SVR) COIL OPEN BYPASS 24

SVBY
CIRCUIT HOIST 25
SCV
The raise and lower functions are disabled. SVL LOWER 26
ACCESSORY 27
There is an open circuit in the coil or the related wires. SVA
Access 4 supplies a constant positive voltage to the LOWER 13

PVL
coil and supplies negative voltage in relation to the
command. ACCESSORY 9
PVA
Step 1: Turn on the lift truck. Measure the voltage PCV2 HSL 8
from battery negative to each side of SVR.
side of the coil.
ED HS OUT 1
• If: The voltage ≠ battery positive at SVR. ED1
– Then continue to Step 2. CA410

• If: The voltage = battery positive on only one side of SV POWER OUT 4
SVR.
+BV BNEG
– Then the open circuit is in SVR. Replace SVR.
• If: The voltage = battery positive on both sides of 36 V
SVR. +
– Then continue to Step 3. Fig. 180 (21818-01)
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Event Code 806
Event Code 806

ACCESS 4
ACCESS 4 SIDESHIFT SOLENOID (SVS) COIL CA411
TILT
OPEN CIRCUIT SVT 30
SIDESHIFT
The raise and lower functions are disabled. SVS 29
REACH
SVR 28
There is an open circuit in the coil or the related wires.
Access 4 supplies a constant positive voltage to the SVBY
BYPASS 24
coil and supplies negative voltage in relation to the SCV HOIST 25
command. SVL LOWER 26
ACCESSORY 27
Step 1: Turn on the lift truck. Measure the voltage SVA
from battery negative to each side of SVS.
PVL LOWER 13
side of the coil.
PVA ACCESSORY 9
• If: The voltage ≠ battery positive at SVS. HSL 8
PCV2
• If: The voltage = battery positive on only one side of
SVS.
ED1 ED HS OUT 1
– Then the open circuit is in SVS. Replace SVS.
• If: The voltage = battery positive on both sides of CA410
SV POWER OUT 4
SVS.
– Then continue to Step 3. +BV BNEG
voltage at Access 4 CA410-4. 36 V
• If: The voltage ≠ battery positive. +

Fig. 181 (21818-01)
Event Code 807
SVS. ACCESS 4 TILT SOLENOID (SVT) COIL OPEN CIR-
Step 3: Keep the lift truck turned on. Measure the CUIT
voltage at CA411-29. The raise and lower functions are disabled.
 The correct voltage = battery positive. There is an open circuit in the coil or the related wires.
• If: The voltage = battery positive. Access 4 supplies a constant positive voltage to the
– Then continue to Step 4. coil and supplies negative voltage in relation to the
• If: The voltage ≠ battery positive. command.
– Then repair or replace the wire from CA411-29 to Step 1: Turn on the lift truck. Measure the voltage
SVS. from battery negative to each side of SVT.
side of the coil.
ANALYZER MENU / A4.4.13 to check the output. • If: The voltage ≠ battery positive at SVT.
 The voltage decreases to 18-20 V. – Then continue to Step 2.
• If: The voltage stays at battery positive. • If: The voltage = battery positive on only one side of
– Then replace Access 4. SVT.
– Then the open circuit is in SVT. Replace SVT.
• If: The voltage = battery positive on both sides of
SVT.
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Event Code 808

Event Code 808
• If: The voltage ≠ battery positive. ACCESS 4 FAN (FAN1) OPEN CIRCUIT
– Then replace Access 4. FAN1 is disabled.
• If: The voltage = battery positive. There is an open circuit in the coil or the related wires.
– Then repair or replace the wire from CA410-4 to Access 4 supplies a constant positive voltage to the
SVT. coil and supplies negative voltage in relation to the
command.
voltage at CA411-30. Step 1: Turn on the lift truck. Measure the voltage
 The correct voltage = battery positive. from battery negative to each side of coil.
side of the coil.
• If: The voltage ≠ battery positive at FAN1.
SVT.
FAN1.
– Then the open circuit is in FAN1. Replace FAN1.
ANALYZER MENU / A4.4.14 to check the output. • If: The voltage = battery positive on both sides of
 The voltage decreases to 18-20 V. FAN1.
• If: The voltage stays at battery positive. – Then continue to Step 3.
– Then replace Access 4. Step 2: Keep the lift truck turned on. Measure the
ACCESS 4
CA411 – Then replace Access 4.
TILT
SVT 30 • If: The voltage = battery positive.
SIDESHIFT
SVS 29
REACH – Then repair or replace the wire from CA410-4 to
SVR 28
FAN1.
SVBY
BYPASS 24 Step 3: Keep the lift truck turned on. Measure the
SCV HOIST 25 voltage at CA411-31.
SVL LOWER 26  The correct voltage = battery positive.
ACCESSORY 27
SVA • If: The voltage = battery positive.
LOWER 13 – Then continue to Step 4.
PVL
PVA ACCESSORY 9 – Then repair or replace the wire from CA411-31 to
PCV2 HSL 8 FAN1.
ED HS OUT 1
ED1
CA410 • If: The voltage stays at battery positive.
SV POWER OUT 4
+BV BNEG
36 V
+
Fig. 182 (21818-01)
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Event Code 809
truck. Measure the voltage at CA410-5 while using AN-
ALYZER MENU / A4.4.16 to check the output.
 The voltage decreases to 12 V.
Fig. 183 (21819)
Event Code 809 Fig. 184 (21844)
ACCESS 4 HORN (HN) OPEN CIRCUIT

Event Code 810
HN is disabled.
There is an open circuit in the coil or the related wires. ACCESS 4 EMERGENCY DISCONNECT CONTAC-
TOR (ED1) COIL OPEN CIRCUIT
coil and supplies negative voltage in relation to the All the lift truck functions are disabled.
command. There is an open circuit in the coil or the related wires.
Step 1: Turn on the lift truck. Measure the voltage Access 4 supplies a constant positive voltage to the
from battery negative to each side of coil. coil. Access 3™ supplies negative voltage in relation to
 The correct voltage = battery positive on each the command.
side of the coil. Step 1: Turn on the lift truck. Measure the voltage
• If: The voltage ≠ battery positive at HN. from battery negative to each side of ED1.
– Then continue to Step 2.  The correct voltage = battery positive on each
side of the coil.
HN. • If: The voltage ≠ battery positive at ED1.
– Then the open circuit is in HN. Replace HN. – Then continue to Step 2.
• If: The voltage = battery positive on both sides of • If: The voltage = battery positive on only one side of
HN. ED1.
– Then continue to Step 3. – Then open circuit is in ED1. Replace ED1.
Step 2: Keep the lift truck turned on. Measure the • If: The voltage = battery positive on both sides of
voltage at TP4 on the distribution panel. ED1.
• If: The voltage ≠ battery positive. – Then continue to Step 3.
– Then replace the distribution panel. Step 2: Keep the lift truck turned on. Measure the
– Then repair or replace the wire from TP4 to HN.
voltage at CA410-5. • If: The voltage = battery positive.
 The correct voltage = battery positive. – Then repair or replace the wire from CA411-1 to
• If: The voltage = battery positive. ED1.
– Then continue to Step 4. Step 3: Keep the lift truck turned on. Measure the
voltage at Access 3™ CA401-2.
HN.
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Event Code 811
– Then continue to Step 4. Step 3: Use ANALYZER MENU / A.4.2.1 to monitor

• If: The voltage ≠ battery positive. the inputs from the steer feedback sensor (RPS1) while
operating the tiller knob.
ED1.  The correct inputs from RPS1 are as follows:
Step 4: Turn off the lift truck. Then turn on the lift – Fully clockwise = 0.7 V and 105°
truck. – Fully counterclockwise = 4.4 V and 80°
 The voltage decreases to 18-20 V. – Supply voltage = 5.3 V
• If: The voltage stays at battery positive. • If: The inputs are not correct in relation to the tiller
– Then replace Access 3™. knob movement.
– Then replace RPS1. Calibrate RPS1 in CALI-
BRATION MENU / C2.8.
• If: The RPS1 inputs are correct in relation to the
tiller knob movement and the event code continues.
Event Code 812

ACCESS 4 HYDRAULIC MOTOR (M2) FEEDBACK
ERROR (ECR6) - AC HYDRUALIC MODELS
Fig. 185 (21819) the ECR6 feedback from M2 while operating the hy-
draulics.
Event Code 811 • If: The ECR6 counts do not change in relation to the
motor speed.
ACCESS 4 STEER INPUT (ECR7) NOT COUNTING -
HYDRAULIC STEERING MODELS
• If: The ECR6 counts do change correctly in relation
to the motor speed.
Access 4 received a signal from RPS1 that the drive
tire moved without related input from ECR7.
Step 1: Turn on the lift truck. Use UTILITIES MENU /
the wires to ECR
U1.1 to check the version of the Access 4 software.
Channel A: Check the wire from CA613-3 to ECR6.
• If: The Access 4 software is less than Version 8.
Then check the wire from CA613-3 to CA402-5.
– Then update the software.
Channel B: Check the wire from CA613-4 to ECR6.
• If: The Access 4 software is Version 8 or higher. Then check the wire from CA613-4 to CA402-6.
– Then continue to Step 2. • If: The wires are satisfactory.
Step 2: Use ANALYZER MENU / A2.4.22 to monitor – Then replace ECR6 (M2).
the ECR7 inputs while operating the tiller knob.
• If: The wires are not satisfactory.
 The correct resolution is approximately 200
counts for each tiller knob revolution. – Then make the necessary repairs or replace-
ments.
• If: The ECR7 counts do not change correctly in re-
lation to the tiller knob movement.
• If: The ECR7 counts change correctly in relation to
the tiller knob movement.
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Event Code 812
ACCESS 2 ACCESS 2
CA402 CA425
3 1
CA613 CA426
+12V/RED 1 1 4 +12V/RED 1 1 2
48 PULSE
48 PULSE
SENSOR-
SENSOR-
BEARING
BEARING
GND/BLK 2 2 GND/BLK 2 2
ECR6
ECR6
A/WHT 3 3 5 A/WHT 3 3 13
B/BLU 4 4 B/BLU 4 4
6 14
Fig. 186 (23831-01) Fig. 187 (27921)

ACCESS 4 HYDRAULIC MOTOR (M2) FEEDBACK ACCESS 4 LOST COMMUNICATION WITH
ERROR (ECR3) - DC HYDRUALIC MODELS ACCESS 8 (ADM)
The traction function is disabled. The reach, tilt, and sideshift are disabled.
Step 1: Use ANALYZER MENU / A2.2.1 to monitor Access 4 CAN bus communication with Access 8
the ECR3 feedback from M2 while operating the hy- stopped.
draulics. Step 1: Turn on the lift truck. Check the status of the
• If: The ECR3 speed does not change in relation to Access 8 indicator light.
the motor speed. • If: The indicator light is off.
• If: The ECR3 speed does change correctly in rela- • If: The indicator light is on.
tion to the motor speed.
Step 2: Check the Access 8 power input. Check the
Step 2: Turn off the lift truck. Check the continuity of voltage through the fuse (FU8) to CA422-1 (battery
the wires to ECR3. positive key) and battery negative cable.
Channel A: Check the wire from CA426-3 to ECR3. • If: Access 8 receives power, but the indicator light
Then check the wire from CA426-3 to CA425-13. is not ON.
Channel B: Check the wire from CA426-4 to ECR3. – Then replace Access 8.
Then check the wire from CA426-4 to CA425-14.
• If: Access 8 has no power input.
• If: The wires are satisfactory.
– Then correct the power problem.
– Then replace ECR3 (M2).
• If: The wires are not satisfactory. from CA422-5 to CA422-10.
– Then make the necessary repairs or replace-  The correct resistance
ments.
– Then replace Access 8. ≈
Step 4: Examine the CAN wires from Access 8
CA422-5 to the distribution panel CA204-4. Then ex-
amine the CAN wires from Access 8 CA422-10 to the
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Event Code 814
• If: There is damage to the wires or connectors. Step 2: Check the Access 7 power input. Check the
– Then make the necessary repairs or replace- voltage through the fuse to CA837-16 (battery positive
ments. key) and CA837-9 (battery negative).
• If: There is no damage to the wires or connectors. • If: Access 7 receives power, but the indicator light
is not ON.
sistance on the distribution panel between CAN HIGH • If: Access 7 has no power input.
(TP7) and CAN LOW (TP8). – Then correct the power problem.
 The correct resistance ≈ 60 Ω. Step 3: Turn off the lift truck. Measure the resistance
– Then repair the wiring harness connections.
– Then check for other CAN communication event
codes. • If: The resistance is not ≈ 60 Ω.
• If: No other event codes occurred. – Then continue to Step 4.
– Then replace the distribution panel. Step 4: Examine the CAN wires from Access 7
CA837-2 to the distribution panel CA204-5. Then ex-
amine the CAN wires from Access 7 CA837-1 to the
ments.
• If: There is no damage to the wires or connectors.
– Then repair the wiring harness connections.
Fig. 188 (24988)
Event Code 814 – Then check for other CAN communication event
codes.
ACCESS 4 LOST CAN COMMUNICATION WITH • If: No other event codes occurred.
ACCESS 7 – Then replace the distribution panel.
The reach, tilt, and sideshift are disabled.
stopped.
Access 7 indicator light.
• If: The indicator light is off.
• If: The indicator light is on.
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Event Code 815
Step 1: Check the distance between HGTRS2 and

the mast.
 The correct distance = 5–6 mm (0.20–0.25 in).
• If: The distance ≠ 5–6 mm (0.20–0.25 in).
– Then add shims to get the correct distance.
• If: The distance = 5–6 mm (0.20–0.25 in).
/ A2.7.4 FLS to check if FLS is closed below staging.
• If: FLS is open.
– Then check the wires and the mechanical opera-
tion of FLS. Make the necessary repairs or re-
placements.
• If: FLS is always closed below staging.
Fig. 189 (24989)
Event Code 815 Step 3: Turn on the lift truck. With the mast down, use
ANALYZER MENU / A2.4.2 to monitor the HGTRS2 in-
ACCESS 4 INVALID REACH CALIBRATION put.
The reach and retract functions are disabled. • If: HGTRS2 is open below free-lift.
Step 1: Use CALIBRATION MENU / C2.4 to calibrate – Then check the HGTRS2 and the related wires.
the accessory valve. Start the calibration with the reach Make the necessary repairs or replacements.
extended 80% for breakout. • If: HGTRS2 is closed below free-lift.
• If: The reach does not calibrate correctly. – Then continue to Step 4.
– Then replace the PVA valve and go back to the Step 4: Turn on the lift truck. Measure the voltage at
start of Step 1. Access 4 CA411-4 below and above staging.
Step 2: Monitor the event code.  The correct voltage = 13.8 V above staging and
0 V below staging.
• If: The voltages are not correct.
– Then check HGTRS2 and the related wires (mast
cable). Make the necessary repairs or replace-
Event Code 816 ments.
ACCESS 4 INVALID HEIGHT ENCODER (ECR2) • If: The voltage is correct.
CALIBRATION – Then continue to Step 5.
The raise function is disabled. Step 5: Monitor the event code.
ECR2.
Event Code 817

ACCESS 4 HGTRS2 IS OPEN WHEN THE FREE-
LIFT SWITCH (FLS) IS STILL CLOSED (THE MAST
IS DOWN)
Full-speed traction and raise are disabled.
Note: The event code can be intermittent in cold tem- Fig. 190 (23832-01)
peratures if HGTRS2 is shimmed too far from the mast.
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Event Code 818
Event Code 818 The fork carriage speed is above the normal range.
PVC1 and PVC2 prevent the lower function.
ACCESS 4 ACCERLEROMETER INTERNAL TIME- Step 1: Check the condition of the primary lift hose.
OUT ERROR • If: The hose has a leak.
Full-speed traction is disabled. – Then make the necessary repairs or replace-
Step 1: Make sure that Access 4 is installed correctly ments.
and tightly.
• If: There is no leak.
Step 2: Move the lift truck to a level floor. The top of
the battery compartment must be level within 2°. Use
CALIBRATION MENU / C2.5 to calibrate the acceler- Step 2: Use ANALYZER MENU / A2.4.23 to monitor
ometer. Turn off the lift truck. Then turn on the lift truck. the operation of ECR2 while raising and lowering the
Monitor the event code. mast.
 ECR2 changes only in relation to the movement
of the mast.
• If: ECR2 changes correctly in relation to the mast
movement.
ACCESS 4 ACCERLEROMETER INCLINE ERROR • If: ECR2 does not change correctly in relation to the
mast movement.
– Then check the operation of ECR2. Make the
Make sure that the lift truck is on a level surface.
necessary repairs or replacements. Use CALI-
See Event Code 818. BRATION MENU / C2.2 to calibrate ECR2.
Step 3: Measure the lift speed with a load on the
Event Code 820 forks.
ACCESS 4 ACCERLEROMETER INCLINE ERROR • If: The lift speed is more than 10% below normal
operation.
– Then replace the lift pump.
Make sure that the lift truck is on a level surface.
• If: The lift speed is satisfactory.
See Event Code 818.
Event Code 821

Event Code 823
ACCESS 4 LOAD SENSE (LS) NO CALIBRATION
REACH SENSOR (RPS3) OUTSIDE THE CALI-
BRATED RANGE
If new software is install, calibrate the load sense
transducer (LS).
The feedback voltage for the reach position assist
sensor (RPS3) is not in the calibrated range.
LS.
Step 1: Turn on the lift truck. Use CALIBRATION
• If: LS was calibrated and the event code continues.
MENU / C2.5 to calibrate the reach position assist sen-
– Then replace LS. Calibrate LS again. sor (RPS3). Record the range ANALYZER MENU /
• If: The event continues after replacing LS. A2.7.2 shows. Clear the event code. Operate the reach
– Then replace Access 4. and retract function on the lift truck.
• If: The event code occurs again.
Step 2: Monitor the range in ANALYZER MENU /
ACCESS 4 MODULE - LOWER OVER-SPEED A2.7.2. Compare this range to the calibration range re-
Express Lower™ is disabled. Raise the mast to corded in Step 1.
remove the event code. • If: The monitored range (Step 2) is outside of the
calibrated range (Step 1).
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Event Code 824
– Then continue to step 3. Event Code 825

• If: The monitored range (Step 2) is within the cali-
brated range (Step 1). ACCESS 4 MODULE - STATIC LOWER OVER-
– Then replace Access 7. SPEED
Step 3: Check the condition of the wires from RPS3 The primary lift pressure sensor is out of range with no
lower command.
to Access 7.
Possible causes:
• Incorrect setting in PERFORMANCE MENU P15.3
or P15.4.
ments.
• Contamination or mechanical binding in SVL.
• Low hydraulic pressure caused when the forks are
lowered too much on the rack.
CA836
Step 1: Turn on the lift truck. Measure the positive
RPS 3
1
2
voltage at CA412-26 and at LS CA612-2.
3
RPA  The correct voltage = 12 V at both locations.
CA837 ACCESS 7 negative voltage at CA412-25 and LS CA612-1.
 The correct voltage = battery negative at both
5 +5V SENSOR SUPPLY
locations.
15 ANALOG2 0-5V • If: The Step 1 voltages are correct, but the Step 2
Fig. 191 (27922) voltages are not correct.
Event Code 824 • If: The Step 1 voltages and the Step 2 voltages are
correct.
CHAIN SLACK DETECTED
The lower function is disabled until the mast is raised
Step 3: Check the condition of the wires from
63. mm [2.5 in] above the chain slack point.
Access 4 to LS.
The mast operation command is "lower", but the
secondary height encoder (ECR2) indicates that the
mast moved up. – Then make the necessary repairs or replace-
ments.
Possible cause:
• too much chain slack.
– Then replace LS.
Event Code 466 can also log temporarily.
Step 1: Raise the mast 63.5 mm (2.5 in) above the
chain slack point to reset the chain slack condition.
• If: The event code does not reset.
– Then see Event Code 466.
Fig. 192 (21827)
Event Code 825

ACCESS 4 MODULE - LOWER OVER-SPEED - SEC-
ONDARY HEIGH ENCODER (ECR2)
The lower function is disabled.
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ELECTRICAL SYSTEM
Event Code 826
The carriage moved with no movement command. Step 4: Check the operation of LS.
Step 1: Check for damage to the hose. • If: The LS operation is not correct.
• If: The hose is broken. – Then make the necessary repairs or replace-
– Then make the necessary repairs or replacements.
ments. • If: The LS operation is correct.
Step 2: Use ANALYZER MENU / A2.4.23 to check – Then use CALIBRATION MENU / C2.4 to cali-
the operation of ECR2. brate LS. Monitor the event code.
 The ECR2 counts change in relation to the mast
movement. Event Code 827
• If: The ECR2 counts are satisfactory.
– Then monitor the event code. ACCESS 4 MODULE - HGTRS2 DID NOT TRANSI-
TION
• If: The ECR2 counts are not satisfactory.
HGTRS2 did not change within 356 mm (14 in) above
– Then check the condition of ECR2. Make the staging.
Step 1: Raise the mast to reset the event code. Mon-
– Then see Event Code 467.
Event Code 850

ACCESS 8 (ADM) EXCESSIVE MOTOR CURRENT
IN STANDBY MODE
Fig. 193 (21827)
This event code occurs if the M5 current is > 0 V in
standby mode.
Event Code 826 Step 1: Turn off the lift truck. Check for loose power
ACCESS 4 MODULE - LOWER OVER-SPEED - cable connections at Access 8 and M5.
SENSED BY (LS) LOAD SENSOR • If: The power cables are loose.
The lower function is disabled. – Then tighten the power cables.
The carriage speed was too high during lower. • If: The power cables are tight.
Step 1: Raise the mast to reset the event code. Mon- – Then replace Access 8.
Step 2: Check for damage to the hose.
• If: The hose is broken.
ments.
• If: The hose condition is satisfactory.
Step 3: Make sure that the oil viscosity is correct.
See PIB10-01-01.
• If: The oil viscosity is not correct.
– Then correct the oil viscosity.
• If: The oil viscosity is correct.
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Event Code 851 and 852 Event Code 853

ACCESS 8 (ADM) INCORRECT BATTERY VOLT- ACCESS 8 (ADM) OUTPUT VOLTAGE HIGH
AGE The reach, tilt, and sideshift functions are disabled.
The reach, tilt, and sideshift functions are disabled. The M5 output voltage too high during the duty cycle.
The battery voltage at Access 8 is too high or too low. The M5 phase voltage is low before ED1 or more than
Step 1: Make sure that the battery voltage is correct. 50% of battery positive after ED1 closes.
• If: The battery voltage is correct. Possible cause:
– Then make sure that lift truck model is correct in • a problem with the M5 connections or the M5 power
FEATURES MENU / F3.1. circuit in Access 8.
• If: The lift truck model is correct. Step 1: Turn off the lift truck. Check the continuity of
the M5 power cables and connections.
– Then check the individual battery cells.
• If: The M5 power cables and connections are satis-
• If: The battery is satisfactory.
factory.
Step 2: Turn off the lift truck. Disconnect the power
Step 2: Check the M5 windings for a high resistance
cables to Access 8. Examine the power cables. Repair
short circuit (leak) or a short circuit to the frame (10,000
or replace the power cables as necessary. Install and
Ω minimum).
torque the power cables.
• If: The M5 windings are satisfactory.
– Then check the power cable connections to
Access 8 battery negative and battery positive.
• If: The connections are satisfactory.
Access 8 CA422-1 and battery negative.
Fig. 195 (24987)
Event Code 854

Fig. 194 (24986)
ACCESS 8 (ADM) Output Voltage Low
The existing M5 phase voltage is less than the start-up
voltage or less than the commanded voltage during
operation.
Possible cause:
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ELECTRICAL SYSTEM
Event Code 855
• a problem with the M5 connections or the M5 power • If: The voltage is more than 1.5 V below battery
circuit in Access 8. positive.
If this event code occurs during start-up, start at Step 1. – Then find and repair the cause of the voltage
If this event code occurs after ED1 closes, then start at drop.
Step 3. • If: The voltage is within 1.5 V of battery positive.
Step 1: Turn off the lift truck. Check the continuity of – Then replace Access 8.
the M5 power cables and connections.
• If: The M5 power cables and connections are satis-
factory.
Step 2: Check the M5 windings for a high resistance
short circuit (leak) or a short circuit to the frame (10,000
Ω minimum).
• If: The M5 windings are satisfactory.
– Then check the power cable connections to
Access 8 battery negative and battery positive.
• If: The connections are satisfactory.
Step 3: Check ED1 for good contact through the tips.
• If: The contact is satisfactory.
– Then replace Access 8. Fig. 197 (24987)
Event Code 856

ACCESS 8 (ADM) POWER MOSFET SHORTED
Access 8 has an internal error.
truck.
Event Code 857

ACCESS 8 (ADM) OUTPUT DRIVER CIRCUIT
SHORTED (OPTIONAL)
Fig. 196 (24987)
The Access 8 output driver has a short circuit to
Event Code 855 positive at CA420-1.
ACCESS 8 (ADM) PRE-CHARGE VOLTAGE NOT Step 1: Check the wires from CA420-1 through the
COMPLETED related component to positive.
The reach, tilt, and sideshift functions are disabled. • If: The wires or component have a short circuit.
Access 8 did not receive the pre-charge voltage within – Then make the necessary repairs or replace-
the necessary time limit. ments.
Step 1: Turn on the lift truck. Measure the voltage at • If: There is no short circuit.
CA422-1 and battery negative to check FU8 and the – Then replace Access 8.
key switch circuit.
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ELECTRICAL SYSTEM
Event Code 858

ACCES 8 (ADM) OUTPUT DRIVER CIRCUIT OPEN ACCESS 8 (ADM) CONTACTOR TIPS OPEN
(OPTIONAL) The reach, tilt, and sideshift functions are disabled.
The reach, tilt, and sideshift functions are disabled. Access 8 received a CAN message to turn on, but
The Access 8 output driver has an open circuit at there is no battery positive at the Access 8 power
CA420-1. terminals.
Step 1: Check the wires from CA420-1 through the Step 1: Turn on the lift truck. Measure the voltage at
related component to positive. Access 8 battery positive and battery negative for bat-
• If: The wires or component have an open circuit. tery positive after ED1 closes.
– Then make the necessary repairs or replace- • If: The voltage ≠ battery positive.
ments. – Then continue to Step 2.
• If: There is no open circuit. Step 2: Check the cable connections and continuity
– Then replace Access 8. through FU15 to ED1.
• If: There is no continuity.
Event Code 859 – Then make the necessary repairs or replace-
ments.
ACCESS 8 (ADM) OUTPUT DRIVER OPEN INTER- • If: The cable connections and FU15 are satisfac-
NAL (OPTIONAL) tory.
The reach, tilt, and sideshift functions are disabled. – Then replace Access 8.
The Access 8 output driver has an open circuit
internally at CA420-1.
Step 1: Turn off the lift truck. Disconnect the wire to
Access 8 at CA420-1. Turn on the lift truck.
Event Code 860

ACCESS 8 (ADM) ED1 CONTACTOR TIPS
SHORTED
Access 8 has battery positive before ED1 closes. This
occurs if the ED1 tips have a short circuit.
Step 1: Turn on the lift truck. Check the voltage at
Access 8 battery positive and battery negative for bat-
tery positive before ED1 closes.
Fig. 198 (24986)
Event Code 862
Step 2: Check for a short circuit in the ED1 tips or in-
correct cable connections. ACCESS 8 (ADM) EEPROM ERROR
• If: ED1 and the cable connections are satisfactory The reach, tilt, and sideshift functions are disabled.
and the event code continues. Access 8 has an internal error.
– Then replace Access 8. Step 1: Turn off the lift truck. Then turn on the lift
truck.
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ELECTRICAL SYSTEM
Event Code 863
Event Code 863

ACCESS 8
ACCESS 8 (ADM) WATCHDOG EVENT
CA423
The reach, tilt, and sideshift functions are disabled. 1
+12V/RED
Access 8 has an internal error. CA640
FU22
2
1
Step 1: Turn off the lift truck. Then turn on the lift COMM/BLK 2A
2
truck. ECR2
A/WHT 3 4
• If: The event code continues. 4 5
– Then replace Access 8. B/BLU
+BV BNEG
Event Code 864 36 V

+
ACCESS 8 (ADM) ENCODER FEEDBACK ERROR
Fig. 199 (24990-01)
Step 1: Turn on the lift truck. Use ANALYZER MENU Event Code 865
/ A2.8.1 to monitor the ECR8 feedback while operating
the hydraulic accessory. ACCESS 8 (ADM) CAN BUS DISCONNECT
• If: The rpm speed on Access 1 does not change in The reach, tilt, and sideshift functions are disabled.
relation to the M5 speed. CAN communication with Access 8 stopped.
– Then continue to Step 2. Step 1: Turn on the lift truck. Check the status of the
• If: The rpm speed on Access 1 changes in relation Access 8 and Access 4 indicator lights.
to the M5 speed. • If: The indicator lights are off.
– Then replace Access 8. – Then continue to Step 2.
Step 2: Check FU22 for an open circuit. • If: The indicator lights are on.
Note: FU22 is an in-line fuse in the wiring harness. – Then continue to Step 3.
• If: FU22 is not satisfactory. Step 2: Keep the lift truck turned on. Check the
– Then replace FU22. Access 8 power input voltage through FU8 to CA422-1
• If: FU22 is satisfactory. (battery positive key) and battery negative.
 Then check the Access 4 power input voltage at
CA410-1 and CA410-2.
• If: The power input voltage is correct, but the indi-
the wire from ECR8 to CA640-3 and to CA423-4
cator light is not on.
(Channel A).
 Then check the continuity of the wire from ECR8 – Then replace the applicable module.
to CA640-4 and to PC423-1 (Channel B). • If: The module has no power input.
• If: There is damage to the wires, pins, or connec- – Then replace FU8 or repair the power input.
tors. Step 3: Turn off the lift truck. Check the continuity of
– Then make the necessary repairs or replace- the CAN wires and connections.
ments. CAN HIGH: Check the continuity from PC422-5 to
• If: There is no damage to the wires, pins, or con- CA204-4. Then check from CA205-4 to CA412-1.
nectors. CAN LOW: Check the continuity from PC422-10 to
– Then replace M5. CA204-9. Then check from CA205-9 to CA412-1.
ments.
• If: There is no damage to the wires or connectors.
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ELECTRICAL SYSTEM
Event Code 866
Step 4: Keep the lift truck turned off. Measure the re- • If: The power cables are loose or have damage.
sistance on the distribution panel between CAN HIGH – Then make the necessary repairs or replace-
(TP7) and CAN LOW (TP8). ments.
• If: The connections and power cables are satisfac-
• If: The resistance = 0 Ω. tory.
– Then there is a short circuit between CAN HIGH – Then replace Access 8.
and CAN LOW. Repair the related wire connec-
tions and fuses.
• If: The resistance > 60 Ω.
– Then the CAN bus terminating resistors have an
open circuit. Continue to Step 5.
CA204 and CA205 from the distribution panel. Mea-
sure the resistance between TP7 and TP8.
• If: The resistance > 120 Ω.
• If: The resistance is 120 Ω.
Fig. 201 (24987)
Event Code 867

ACCESS 8 (ADM) LOGIC ERROR
Access 8 sensed a problem in the hardware section of
the logic card which controls the phase voltage
feedback.
Possible cause:
• an intermittent connection of the Access 8 power
cables.
Fig. 200 (24988) Step 1: Turn off the lift truck. Check the Access 8
power cables and connections.
Event Code 866 • If: The power cables are loose or have damage.
ACCESS 8 (ADM) LOGIC ERROR ments.
The reach, tilt, and sideshift functions are disabled. • If: The connections and power cables are satisfac-
There is a hardware problem in the logic circuit for high tory.
current protection. – Then replace Access 8.
Access 8 detected an under-voltage condition at
PC422-1 or an over-voltage condition (> 63 V) on the
capacitor bank.
Possible cause:
• an intermittent connection of the Access 8 power
cables.
Step 1: Turn off the lift truck. Check the Access 8
power cables and connections.
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ELECTRICAL SYSTEM
Event Code 868
Step 1: Turn on the lift truck. Use the multi-task con-

trol handle to operate the accessory function (via
POT3). Use ANALYZER MENU / A2.8.1 to compare
the ECR8 feedback to the target speed in ANALYZER
MENU / A2.8.2.
• If: The target speed increases in relation to the
POT3 input, but the ECR8 speed (monitored by
ECR8) does not increase.
• If: The target speed does not increase in relation to
the POT3 input.
Step 2: Check the FU22 for an open circuit.
Note: FU22 is an in-line fuse in the wiring harness.
Fig. 202 (24987) • If: FU22 is not satisfactory.
– Then replace FU22.
Event Code 868 • If: FU22 is satisfactory.
ACCESS 8 (ADM) VOLTAGE ERROR
Step 3: Use ANALYZER MENU / A2.4.20 to monitor
the POT3 input.
The battery voltage at Access 8 is too high or too low
• If: The POT3 input is correct.
at start-up.
See Event Code 852.
• If: The POT3 input is not correct.
Event Code 869 – Then check POT3 and the related wires. Make
ACCESS 8 START-UP ERROR
All the lift truck functions are enabled. ACCESS 8
Access 8 is commanded to operate at lift truck start-up. CA423
Step 1: Turn on the lift truck. Use ANALYZER MENU +12V/RED
1
/ A2.4.20.1 to monitor POT3 operation. CA640
FU22
2
 The voltage changes in relation to the thumb- 1
COMM/BLK 2A
wheel movement. ECR2 2
A/WHT 3 4
• If: The voltage does not change in relation to the
4 5
thumb wheel movement.
B/BLU
– Then replace POT3. Use CALIBRATION MENU +BV BNEG
/ C1.3 to calibrate POT3.
36 V
• If: The voltage does change in relation to the thumb
+
wheel movement.
Fig. 203 (24990-01)
Event Code 870

ACCESS 8 DETECTS M5 MOTOR STALLED
The M5 rotor is stuck or Access 8 did not receive ECR8
feedback.
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ELECTRICAL SYSTEM
Event Code 871
Event Code 871 • If: FAN3 operates correctly.

ACCESS 8 VOLTAGE OUT OF RANGE Step 4: Check the fan operation setting in FEA-
All the lift truck functions are enabled. TURES MENU / F7.1.
Access 8 checks the battery voltage at start-up. • If: The F7.1 setting is correct and Access 3™ is hot.
Step 1: Check the battery condition. – Then check the power cable connections for the
• If: The battery is correctly charged and has the cor- correct torque.
rect specifications. Step 5: Check the operation of the accessory hy-
– Then continue to Step 2. draulics.
• If: Battery does not have the correct voltage or is • If: The operation of the accessory hydraulics is sat-
not correctly charged. isfactory and the event code continues.
– Then correct the battery problem. – Then replace Access 8.
Step 2: Check the power cable connections to
Access 8 at battery positive and battery negative. Event Code 873
• If: The power cables are incorrect or have poor con-
ACCESS 8 (ADM) M5 MOTOR OVER-TEMPERA-
nections.
TURE 150°C (302°F)
– Then correct the power cable issue.
The reach, tilt, and sideshift performance is reduced.
• If: The power cables are satisfactory.
Possible cause:
• A heavy duty cycle for accessory hydraulics
Step 3: Make sure that the system voltage is correct
• High temperatures in the operation environment
in FEATURES MENU / F3.1.
 The correct system voltage = 36 V. • Hydraulic system issues.
• If: The F3.1 setting is not correct. Step 1: Make sure that the performance settings are
correct.
– Then change F3.1 to 36 V.
• If: The performance settings are incorrect.
• If: The F3.1 setting is correct.
– Then correct and save the settings.
• If: The performance settings are correct.
Step 2: Turn off the lift truck. Disconnect CA423.
ACCESS 8 (ADM) INTERNAL TEMPERATURE Ex- Measure the resistance of TS5 at JC423-3 and
ceeds 85°C (185°F) JC423-6 on the wiring harness.
The reach, tilt, and sideshift performance is reduced.  The correct resistance ≈ 675 Ω at 40°C (104°F)
Step 1: Check the condition of Access 8.  The correct resistance ≈ 335 Ω at 150°C
(302 °F).
• If: The Access 8 heatsink is dirty.
• If: The TS5 resistance is not correct.
• If: The Access 8 heatsink is clean.
• If: The TS5 resistance is correct.
Step 2: Check the installation of Access 8.
• If: Access 8 is loose.
– Then tighten the installation hardware.
• If: Access 8 is not loose.
Step 3: Use ANALYZER MENU / A4.3.3 to test the
operation of FAN3.
• If: FAN3 does not operate correctly.
– Then find and repair the FAN3 operation issue.
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ELECTRICAL SYSTEM
Event Code 874
Event Code 875

ACCESS 8 (ADM) TEMPERATURE SENSOR EX-
CEEDS 105°C (221°F)
See Event Code 872.
Fig. 204 (24991)
Event Code 874

ACCESS 8 (ADM) M5 MOTOR TEMPERATURE
SENSOR OPEN
TS5 has an open circuit.
the wires at Access 8 CA423-3 and CA423-6 through
CA641 and TS5.
• If: There is not an open circuit.
• If: There is an open circuit.
Step 2: Keep the lift truck turned off. Check for conti-
nuity from CA641-1 to CA641-2.
• If: There is no continuity at CA641.
• If: There is continuity at CA641.
– Then repair the wiring from CA641 to CA423.
Fig. 205 (24991)
M4.8-1460-327
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531

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ELECTRICAL SYSTEM

Event Codes • If replacing Access 5, calibrate ECR4 (CALIBRA-

Access modules can be damaged

Crown 2013 PF25814 Rev. 3/20 M4.8-1460-176

M4.8-1460-177 Crown 2013 PF25814 Rev. 3/20

Crown 2013 PF25814 Rev. 3/20 M4.8-1460-178

Symbols Symbol Definitions

Symbol Definitions Static Return to Off (SRO) Messages

≤ is equal to or less than

> more than

≥ is equal to or more than

M4.8-1460-179 Crown 2013 PF25814 Rev. 3/20

Crown 2013 PF25814 Rev. 3/20 M4.8-1460-180

M4.8-1460-181 Crown 2013 PF25814 Rev. 3/20

CAN HIGH: Check the wire continuity from Access 1

Crown 2013 PF25814 Rev. 3/20 M4.8-1460-182

– Then continue to Step 3. – Then there is no battery negative to the modules.

M4.8-1460-183 Crown 2013 PF25814 Rev. 3/20

• If:There is no damage to the wires, pins, or connec-

ACCESS 1 CAN INITIALIZATION ERROR WITH – Then replace Access 7.

Crown 2013 PF25814 Rev. 3/20 M4.8-1460-184

Event Code 107 • If:The resistance is not ≈ 60 Ω.

M4.8-1460-185 Crown 2013 PF25814 Rev. 3/20

CAN LOW: Check the wire continuity from Access 1

Crown 2013 PF25814 Rev. 3/20 M4.8-1460-186

– Then find and correct the wire and connection

Event Code 115

ACCESS 1 SOFTWARE INCOMPATIBLE

M4.8-1460-187 Crown 2013 PF25814 Rev. 3/20

Crown 2013 PF25814 Rev. 3/20 M4.8-1460-188

M4.8-1460-189 Crown 2013 PF25814 Rev. 3/20

• If:The Access 4 indicator lights are off.

Crown 2013 PF25814 Rev. 3/20 M4.8-1460-190

Event Code 138

Event Code 140

M4.8-1460-191 Crown 2013 PF25814 Rev. 3/20

Event Code 161

Crown 2013 PF25814 Rev. 3/20 M4.8-1460-192

– Then follow the instructions in the V Force® bat-

M4.8-1460-193 Crown 2013 PF25814 Rev. 3/20

• If: The event code is not cleared. Event Code 168

Crown 2013 PF25814 Rev. 3/20 M4.8-1460-194

M4.8-1460-195 Crown 2013 PF25814 Rev. 3/20

CAN LOW: Check the wire continuity from Access 4

Crown 2013 PF25814 Rev. 3/20 M4.8-1460-196

Event Code 223

M4.8-1460-197 Crown 2013 PF25814 Rev. 3/20

• If:The Access 2 heatsink is clean.

Event Code 225

Event Code 226

Crown 2013 PF25814 Rev. 3/20 M4.8-1460-198

– Then make the necessary repairs or replace-

M4.8-1460-199 Crown 2013 PF25814 Rev. 3/20

(Channel A) and from CA402-6 to ECR6 CA613-4 – Then continue to Step 3.

Event Code 231

Crown 2013 PF25814 Rev. 3/20 M4.8-1460-200

Event Code 233

M4.8-1460-201 Crown 2013 PF25814 Rev. 3/20

Step 1: Turn on the lift truck. Measure the voltage at

Event Code 236

Crown 2013 PF25814 Rev. 3/20 M4.8-1460-202

– Then make repairs or replacements as neces-

M4.8-1460-203 Crown 2013 PF25814 Rev. 3/20