Table 4

Description of Services and Processing Procedures of the

Online Shopping Sites

N=2

Domain Themes Significant Statements Frequency

A. Factor affecting -Reviews and ratings -If the seller considers the 2
in buying in an customer’s expectation.
online store -Merchant
information and store -information quality, system 2
ratings quality, service quality,
product quality, delivery
-Operating hours of the quality and perceived price 2
sellers have been identified and
taken as the antecedents of
-Social media impact user satisfaction. 2

B. Quality Services -Delivered in right -Delivered in right address 2

address
-Seller is dealing with clients
-Seller is dealing with and customers in a respectful 2
clients and customers and helpful way
in a respectful and
helpful way

C. Disadvantages -Scamming -Nowadays even online 1

selling can be a part of
scamming anyone.

-Wrong/late delivery -If the shipping partner or 1

courier service of the seller
delivered on the right
address but the wrong item

D. Description of - Shops -Trust is the foundation of 2

Services and strong business
Processing relationships, both personal
Procedures of the and professional. And
Online Shopping healthy relationships are the
Sites key factor to happiness.
Besides being happier,
entrepreneurs with high
levels of trust are more
successful at retaining their
employees. They may even 2
earn more money.

-To protect yourself from

scams and hackers, it's
important to:
Keep your information secure
Have the right settings on
your email and calendars
Block spam callers
Stay away from suspicious
emails, texts, and links