INTERNAL AND

EXTERNAL
COMMUNICATION
ISO 9001 2015
15/12/2022
 7.4 COMMUNICATION
• The organization shall determine the internal and external communications
relevant to the quality management system, including:

On what it will When to With whom to

communicate communicate communicate

How to Who
communicate communicates
 WHY NEED COMMUNICATION

1.Ensuring customer requirement, needs, complaint and feedback are

channelled to the concerned person for the required action effectively.

2.Ensuring information relevant to QMS in JBD are communicate to relevant

interested parties, both internally and externally.

3. JBD Quality Policy and Quality Objectives are disseminated from

management to all staffs.

4.Effective communication between department staffs and the management.

 RESPONSIBILITIES

Handle all QMS information to internal and external

General Affairs
communication to authority and customers.

Communicate the quality policy, company objectives

and department goals to the staff
Head of Department

Coordinate and respond to customer’s requirements Customer Service

and needs, including feedback and complaint. Department
 With Whom
What to When to Effectiveness of Dept In Means to
No to
Communicate Communicate Communications, Results, etc Charge Communicate
Communicate
1. Employees Benefits, rewards and Annually Annual bonus, Job promotions, HR Memo, Letter,
recognition
JBD’s Quality Policy Annually Achieve conformity of products HOD Meeting
and Objective and services, Enhance customer
satisfaction

2. Customers Orders, complaint. As and when Compliance with customer  OPD, CS Email, Phone.
New business, received. requirements.
customer complaint,
Order progress/
status
3. Suppliers Price, Stock, Product As necessary Competitive price, delivery on ADM, MNT Email, Phone,
quality and service. time. Visit.

4. Contractors Manpower, Job As necessary Work progress on schedule, meet WH, MNT, Email, Phone,
planning requirement. ADM Meeting
N With Whom to What to When to Effectiveness of Person In Means to
o Communicate Communicate Communicate Communications, Results, etc Charge Communicate
5. Neighbour Complaint. When needed. No complaint/ issue from  ADM, GA Phone, Email.
company neighbor company.

6. Local Permit, license, Prior dateline. Expect to renew license, permit ADM, GA, Phone, System,
Authorities & regulation update, and pass on time. FWD Email, Letter
Regulators authority pass. Comply with regulation.
7. Bank/ Bank facility, When needed. Insurance renewal and claim on ACC, GA, HR Phone, Letter,
Insurance Insurance policy time, competitive rates. Email.
company