QUALITY OBJECTIVES MONITORING TABLE

No. Data Type Objectives/ Target Plans/ Actions Resources to Resp./ Frequency Results Evaluation
Monitor Dept

Customer To achieve more than 80% Customer satisfaction

1 Survey form CS Annually Survey rating
satisfaction customer satisfaction. survey

Targeting at least 80% of

On-time Daily truck Total delivery to
2 on-time delivery services Monitor lorry delivery FWD Monthly
delivery movement customer
to customer.

Operation Improve operation Monitor actual vs OPD, WH.

3 Daily planning Monthly Volume
efficiency efficiency more than 80%. planning FWD

Targeting at least below

Customer
than 5 claims from Monitor customer No of claims/
4 Performance complaint/ CS Annually
customers, suppliers and complaint and feedback complaint
feedback
contractors annually.
Below 5 cases of safety
Safety
5 incidents in workplace Monitor incident report Incident report HR Annually No of cases.
incidents
annually.