Balanced Scorecard of Asiri Hospital.

Perspective Objective Measures Target Initiatives

Financial Operate in the Net revenue Increase revenue Review billing

perspective black with 5% increase over by 15% and collections
margin by prior year processes for
increasing accuracy and
revenues Decrease net days Daily review the timeliness
in accounts accounts
receivable Develop incentive
program for AR
staff
Customer Increase Patient 95% Patient Implement
Perspective utilization of satisfaction satisfaction rating customer service
services Surveys
Implement
Average daily 80% Increase in marketing plan
census daily census
Internal Business Provide high % ER patient Triaged within 10 Review ER
Process quality services triaged within 15 minutes of arrival patient flow
perspective minutes of arrival process and
streamline
Medication errors 98% decrease in
per dose medication errors Review ER
staffing to ensure
adequacy

Implement
automated
pharmaceutical
dispensing
Learning and Motivate, Employee Train at least 95% Develop
Growth recognize and satisfaction of the staff performance-
Perspective retain staff based
Turnover rate Increase turnover compensation
rate by 25%
Develop peer
recognition
program

Review/update
salary/benefits to
ensure
competitiveness