PHASE 4 : Implementation and Control (Implementation, evaluation and control)

Goals Objective Standards Assign Measured Correct For Remarks

Responsibility Performance Error
( Capping)

 Increase profit margin To use Proficient Concerned At least 10% Meet with Year

profits to use of profit members of the ROI increase top 20% Round
raise capital in organization / every year customers
or strengthenin management and identify
strengthen g profit team ways to
the business margin of the increase
business sales per
customer
 Increase efficiency To use To provide Management At least 50% of Meet with
growth personal Team business 50%
models to growth and model customers
contribute to development increase in the and identify
business’s opportunities market ways to
growth
business
model
 Capture a bigger market To drive Explore the Management at least .10% Utilize the
share innovative market team increase of social media
ideas development market share marketing
through and strategies to
focused economic enhance the
activities changes. promotion of
product and
services
 Provide better customer To improve To provide Management At least no Customer
service brand and incentives to team customer Service
reputation motivate complaint and training for
employee Staff / negative all staff/
Employee feedback employee
PHASE 4 : Implementation and Control (Implementation, evaluation and control)
Performance Developing
Review of Self
employee/ Leadership
staff and
Empowered
Staff

Identify skill
set required
for additional
staff and
commission
recruitment
agency to
assist with
employment.
 Improve employee To grow Conduct Human At least all Upskilling of
training production Training Resource staff are staff /
size to meet program to Management / undergo employee
demand increase the Management training and thru training
employee Team seminar and seminar
skills.
Staff/ employee