SATHISH

Goal-oriented business head with distinguished experience in

hospitality,edutech and proptech industries and proven leadership

KUMAR abilities. Expert in increasing productivity and customer satisfaction

while driving revenue and sales. Committed to streamlining
BUSINESS HEAD procedures while optimizing employee talent.

Contact Work History

Address
2022-09 - City Head
Chennai, Tamil Nadu 600020
Current
Nestaway Technologies pvt ltd , Chennai
Phone
Sales and Operations Management: As the City
(+91) 988 487 5618
Head of , I was responsible for managing sales
E-mail and operations for the entire city. Developed
sathish.satiya@gmail.com and implemented strategies to drive sales growth
and improve operational efficiency, resulting in
increased revenue and profitability.
Skills
Profit and Loss Management: Responsible for
New business acquisition managing profit and loss of city's business
operations. Monitored financial performance,
Advanced
identified areas for improvement, and developed
Team development plans to optimize revenue and reduce costs.
Hiring and Customer Service and Retention
Advanced
oversaw the hiring and management of a team
Strategic planning of sales and operations professionals. Provided
training and support to team members to
Advanced
improve customer service and retention, resulting
Sales leadership in increased customer satisfaction and loyalty.
Business Operations Management: Managed all
Advanced
aspects of the city's business operations,
Forecasting including logistics, inventory management, and
customer service. Developed and implemented
Advanced
processes and procedures to improve
Sales Reporting operational efficiency and ensure smooth

Advanced business operations.

Strategic Planning: Played a key role in
New Business Development developing and executing the company's overall
Advanced sales and operations strategy for the city.
Identified new market opportunities, developed
P&L Management partnerships with key stakeholders, and
Advanced implemented initiatives to improve customer
acquisition and retention.
Marketing and Promotions: Collaborated with the
marketing team to develop and execute
promotional campaigns and events to drive
 brand awareness and sales growth.
Performance Monitoring and Reporting: Regularly
monitored and reported key performance
indicators to senior management, providing
insights and recommendations to improve
business operations and drive revenue growth.

2021-08 - General Manager

2022-07 Toppr Technologies Ltd, Chennai
Performance Monitoring and Reporting: Regularly
monitored and reported key performance
indicators to senior management, providing
insights and recommendations to improve
business operations and drive revenue growth
Heading Sales Operations for Toppr Technologies
in TN & KL
KRS's include Revenue Generation, Region
Profitability, Meeting Sales Targets
Achieving Business goals and revenue targets
Planning, evaluating, and optimizing operations
to be efficient and cost-effective
Instrumental in training motivating, developing
and coaching the team to meet the business
targets
Development of new sales initiatives to further
grow the top line
Managing, training, motivating & supervising the
sales force on a day-to-day basis
Managed large geographical distributed teams

2011-10 - Branch Manager

2021-08 Sterling Holidays and Resorts Limited, Chennai
Heading Sales and Marketing operations for
Sterling Holidays in TN
KRAs include Branch P/L, Revenue generation,
Branch Profitability, Meeting Sales Targets, DSA
recruitment & handling
Achieving business goals and revenue targets
Overseeing daily operations, managing budgets,
and setting performance objectives
Recruiting, training, and supporting managers as
well as conducting regular performance
appraisals
Developing and implementing business,
marketing, and advertising plans
 Met aggressive business development goals and
delivered consistent growth in Sales volume
Generated sales through a combination of web
campaigns, lead generation campaigns,
referrals, cold calling and corporate account
development
Team comprises of Team Managers, Marketing
Manager, Customer relations, Channel Manager,
HR, Finance, Sales team and Marketing team
Additional Responsibilities:
Additional responsibility of cross-functional
training across South zone
Additionally responsible for meeting targets and
overseeing branch operations of AP
Implementation of Salesforce successfully across
the region
Key Accomplishments
Ranked #1 Branch Head, PAN India for Q2 and
Q3 in FY17-18 and continuously from FY19
Ranked #1 Branch Head, South region
consecutively from Nov'16 till date
Top ranked Sales Manager with a 7 year history of
Sales success
Proven ability to lead sales teams to achieve
revenue gains

2009-04 - Senior Executive

2011-09
Mahindra Holidays and Resorts India Limited,
Chennai
Identify new avenues for business expansion
Conduct lead generation activity
Meet corporate clients for business orders
Coordinate with tele-marketing team for leads
and appointments
Sales presentations and closing the leads
Coordinate with Member Relations Department
for planning holidays for clients
Compliant resolution

2008-07 - Assistant Relationship Manager

2009-04
Anand Rathi Financial Services Limited, Chennai
Selling Life Insurance of Birla Sun life and Kotak
Life Insurance from the Open Market
Cross selling the General Insurance Products and
Mutual Funds
 Aptly trained to convince the customer about
the product
Promoted as Acting Relationship Manager based
on performance within three months
Handled a four member team wherein team and
individual targets were assigned
First person to qualify for the Bangkok contest in
South region with rupees three lakhs of Issued
Business

2006-12 - Subject Matter Expert

2008-07
Sutherland Technologies Private Limited, Chennai
Primary responsibility was to drive agents to meet
their metrics target
Act as an interface between the team and the
upper management and all support functions
Resolve and process all escalated issues and
ensure customer satisfaction
Provide training for new hires and cross program
movement
Interact with client for information and updates
regarding products, process, utilities and
applications
Provide feedback to agents, team leads and
team managers
Define and fine-tune transaction monitoring
process and help improve the Customer
Satisfaction scores, and First Call Resolution
Suggest and review new methods and
procedures with the client during the planning
stage and implementing them across operations
after finalization

Education

Diploma: Aviation Travel Management

and Hospitality
Frankfinn Institute of Air Hostess - Chennai

Bachelor of Science: Catering and Hotel

Management
Jaya College of Arts and Science - Chennai