OBEJECTIVES PLANS TASKS TOOLS NEEDED MEASURE

Payment of service charge as at when due

Reduce conflict with tenants
Develop a proffesional customer relationship
with each tenant.
State and explain each service to customers. Be proactive in Communicating
Create a survey to know each customer needs with each tenant on any changes
and compalins of charges
Social Media marketting for company. Send Report of charges at the
Team Meeting First week every month. third week of every month Quartely review of
Proper Financial Record and cash Create Diesel Checklist feedbacks. Net Profit
disbursement and verification. Create Proper vendor list quaterly. Reduction in
To ensure the organization makes Reduction of sites xpenditure. expeditures monthly, No of
at least 20% increase in profit Excel,Email, Internet unresolved transactions.

Produce budget for each site.

Ensure increase in effectiveness
and efficiency of maintenance
Use of PPM (Budget should be based on only
Create Maintenance schedule for preventive maintenance)
plumbing,sewage and water tank/treatment Create Job order and proper scope Total cost reduction.
Create Vendor list of work for cleaning and othe Reduction of rundown and
Monthly report Writing. reactive maintenance) Excel,Email, Internet emergency.

Transperancy in project
Proper customer survey and feedback
Well specified SLA
Send report at least evry week to the Admin
office. Monthly report is due by third week of
every month.
Increase communication among stakeholders.
Create a training annually for each Feedback from clients.
To maintain and increase stake site Reduction of customer
holders satisfaction to 80% update on security awareness Telephone,Email,Internet complaints.

Ensure 100% quality control
management
Record Keeping
Follow through with KPI
Proper vendor selection
Continous Improvement
Ensure Asset Register and F.C.A is done Create vendor qualification and
before takeing over any Facility. evaluation form. Communicate Yearly staff appraisal and
Ensure complainace of HSE HSE clear regulations with the Logistic survey feedback from
team monthly. fees,Google,Internet,PPE clients.
TIME FRAME REPORT TO