Students: (Group: 06) • Rebaza Zavaleta, Johana Joselin.

• Angulo Villajulca, Carlos Aly. • Roncal Saucedo, Renato Miguel.

• Socola Garces, Wendy Pamela. • Malca Huamán, Jennifer Tatiana.

Agent: Hello Good Morning. Thank you for calling Nvidia Technology
Company. My name is Carlos Angulo. How may I help you?
Customer: Hello Carlos, I have problems with my cell phone.
Agent: I can help you with that, Wendy. What kind of problem are you
having with your mobile phone?

Agent: I'm sorry for the difficulties you are having with your mobile phone.
I will do my best to help you solve the problem.
Customer: I'm having trouble installing a program.
Agent: I see. That's a bit complicated. Do you mind if I put you on hold for a
minute Wendy? I need to check a device error of yours.
Customer: well, I'm trying to install it through the application and through
the play store.
Agent: Thank you, Miss. Please wait a minute.
Agent: Hello Miss Wendy, thank you very much for waiting. I'm sorry, could
I put you through to my supervisor?
Customer: ok that's fine.
Agent: I appreciate that. I'll put you through now.
Customer: sure, thanks!
Agent: Hello. Thank you for calling Acme Technology. My name is Renato. How may I help
you?

Customer: Hi Renato. I'm having trouble with your computer program.

Agent: I can help you with that, sir. What kind of problem are you having?

Customer: I'm having trouble installing the program.

Agent: I'm sorry about the difficulties you're having. I'll try my best to help you solve the
problem.

Customer: Well, I'm trying to install it on both Windows and Linux.

Agent: I see. That's a little complicated. I'm sorry, but could I transfer you to my supervisor?

Customer: OK. That 's fine.

Agent: I appreciate it. I will transfer your call now. Please hold for a minute.

Supervisor: Hello sir, thank you very much for holding. My name is Johana and I am the
supervisor. Could you tell me your problem please?

Customer: I'm having trouble installing the program.

Supervisor: Would you mind if I put you on hold for a minute? I just need to check on the code.

Customer: Sure. That 's fine.

Supervisor: Indeed, there is a problem, we will send a technician, so that he can help you with the problem and
renew the code. Is that ok?

Customer: Yes, that's fine.

Supervisor: Ready, we are already sending it to your address, it is the same as the registration.

Customer: Yes.

Supervisor: Ok, that would be all, thank you very much for calling Acme Technology.