About the Consultant Role

The Consultant works with local-level business franchises in the USA and Canada that need advice and assistance choosing
marketing programs and buying media placements from their corporate-level marketing program. As a Consultant, you
will be receiving inbound calls, and placing outbound calls, to local-level business franchises that need assistance making
marketing decisions. This is a role that involves speaking on the phone, discussing and selling available marketing package
options provided by their corporate team, facilitating the purchase of marketing media, and understanding the value of
different media tactics well enough to explain them in English. You can help small business owners and franchises to grow
and succeed in this role as a marketing champion!

Responsibilities
 Working with local businesses across the United States (primarily via phone and email) to understand their
marketing needs and to assist in quickly executing advertising campaigns accordingly
 Enter and process the advertising campaigns in the CRM system (NetSuite)
 Guide clients to complete payment for their campaigns, occasionally processing payments manually when the
system is not working or as issues arise
 Assist clients within a BrandMuscle system, choosing ads to accompany advertising campaigns, and working with
the Creative Services team as needed for size adjustments to ads
 Navigate and operate multiple systems simultaneously throughout the day with ease
 Collaborate internally to grow and develop marketing programs
 Provide ongoing feedback and assessment of project status and issues to managers

Requirements
 1+ year of marketing or advertising experience preferred
 Customer service oriented and professional in dealing with difficult customer situations
 Ability to demonstrate empathy, understand a problem, and provide a solution
 Tech-savvy with an ability to learn and work in multiple systems simultaneously
 Well versed in the use of Microsoft Office products (Excel, PowerPoint, Outlook)
 Detail-oriented and excellent organizational skills
 Superior English communication skills; both verbal and written

This role is located in our Noida, India office.

Job descriptions are subject to constant change and amendment according to the dynamics of our business needs and clients’ changing priorities. Every
effort will be made to update job descriptions accordingly, but rapid evolution of a position is likely and may preclude timely modifications.
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