Professional Documents
Culture Documents
Software used
• SAP S/4HANA
Model
• Global Bike
Prerequisites
• No Prerequisites needed
Authors
Tim Böttcher
Chris Bernhardt
Stefan Weidner
Target Audience
Beginner
Learning Objectives
Service Contract
Service Notification
Service Order
CS Organizational Structure
CS Master Data
CS Processes
Plant
San Diego Miami Heidelberg Hamburg
Dallas
Maintenance Plant
Responsible Maintenance
Planning Plant
Misc.
Storage Location
© 2019 SAP SE / SAP UCC Magdeburg. All rights reserved. 7
CS Organizational Structure
Client
• An independent environment in the System
Company Code
• Smallest org unit for which you can maintain a legal set of books
Storage Location
• An organizational unit allowing differentiation between the various stocks of material in a plant
Plant
• Operating area or branch within a company
Manufacturing, distribution, purchasing or maintenance facility
• Place in which the technical objects of a company are installed
Sales Organization
• An organizational unit responsible for the sale of certain products or services.
• The responsibility of a sales organization may include legal liability for products and customer claims
Distribution Channel
• The way in which products or services reach the customer
• Typical examples of distribution channels are wholesale, retail, or direct sales
Division
• A way of grouping materials, products, or services
Sales Area
• Combination of Sales Organization, Distribution Channel and Division
• Determines conditions (i.e. pricing) for sales activities
ElectroPro Company
Code
Sales Area
Sales Office
• establishes contact between the firm and the regional market
Sales Group
• performs and is responsible for sales transactions
Shipping Point
• performs shipping processing and is the part of the company responsible for the type of shipping, the necessary shipping
materials and the means of transport
Picking Location
• place where the goods will be picked for shipping
Purchasing Organization
• organizational unit responsible for procuring services and materials
Operating Concern
• represents a part of an organization for which the sales market is structured in a uniform manner
• a operating profit for the individual market segments can be calculated
• multiple controlling areas can be assigned to one operating concern
Controlling Area
• a self-contained, organizational unit for which the management of revenues and expenses can be performed
• may include one or more company codes; therefore, an enterprise can perform management accounting analyses and
reports across several companies
• a way to identify and track where revenues and costs are incurred for evaluation purposes
CS Organizational Structure
CS Master Data
CS Processes
Equipment
Work Center
Bill of Material
Customer Master
• Contains all of the information necessary for processing orders, deliveries,
invoices and customer payment
• Every customer MUST have a master record
Equipment
• Individual and autonomous technical unit
• Physical object for which maintenance tasks are planned and performed
• Equipments can be placed in functional locations
Functional Location
• Hierarchal organized structure which represents e.g. a technical system, a building or a part of it
• Structural depiction of a technical plant
• Planning and performing maintenance tasks
Classification
• assignment of an item or initiative to one or several buckets of a classification hierarchy
• The act of assigning a value of a given characteristic to an object
Serial number
• used for individualization of materials
• distinguish materials with the same material number
• specify the exact location of an unique good
• save additional information
• e.g. manual, warranty information
A location within a plant where value-added work (operations or activities) are performed
• Work Centers can represent
People or Groups of People
Machines or Groups of Machines
Assembly Lines
Capacities used in
• Capacity requirements planning (CRP)
• Detailed scheduling
• Costing
Advantages
• Structuring of objects
• Service parts planning in maintenance orders and maintenance task lists
• Within plant maintenance BOMs are used, if similar object should be maintained
A guarantee to vouch for defects or faults in the product purchased, valid for a specific period of time
The type and scope of the services covered, such as repairing a defect for free or taking the product back, are
defined in the warranty
Material Master
• Contains all the information a company needs to manage about a material
• It is used by most components within the SAP system
Sales and Distribution
Materials Management
Production
Plant Maintenance
Accounting/Controlling
Quality Management
• Material master data is stored in functional segments called Views
Sales Data
Storage Data
Accounting Data
Name
Weight
Client XXX Unit of Measure
Vendor Master
• Contains all the necessary information needed to business with
an external supplier
• Used and maintained primarily by the Purchasing and Accounting
Departments
• Every vendor MUST have a master record
Client Level
• Address
• Vendor Number
• Preferred Communication
General Data
CS Organizational Structure
CS Master Data
CS Processes
Header
• Sales-, contract-, and billing data
• Billing plan
• Conditions
Items
• Service
• Configuration
• Technical Objects
Service contract
• Solve reported problems of a customer
Means by which notifications from a customer are entered and managed in Customer Service
Used for documentation and evaluation
Components
• Customer information
• Information about technical object and service contract
• Information about valid warranties
Types
• Customer message / problem notification
• Service request
• Technical completion
Confirmation
Customer information
Object information
Service Order
Execution of
Billing
activities
Confirmation
and technical
completion
Billing
Customer
message
Customer
Billing
repair order
Goods
Good issue
receipt
Service Technical
order inspection
Repair