Lara Mariah S.

Daling July 09, 2022

LEARNING INSIGHTS ON BASIC COMPETENCIES OF

TOURISM PROMOTIONS SERVICES NCII
Basic competencies refer to the required knowledge, skills, and attitude to perform
satisfactorily at work irrespective of jobs and industrial settings. As cited by the Training
Regulations Framework per TESDA Board Resolution No. 2014-04, these are the competencies
required for all qualification levels in all industry sectors. They are the units of competency that
every worker must possess. There will initially be only a small number of basic competencies,
covering only the more tangible/observable work activities common to all workers.
These basic competencies are as follows together with my learning insights on each
competency:
1. Participate in workplace communication
It basically means working with people. One should always use business language and
assume the formal tone depending on the nature of communication. It is also important to
remember that communication works effectively when you get along with people well.
Communication is not just about talking to people, it’s vital that when you communicate,
you make eye contact, speak clearly, maintain balanced stance, and avoid unnecessary
gestures and mannerisms because when you speak people will look at you thus present
yourself well and make a good impression.

On the other hand, workplace communication is a two-way process, when someone is

talking, you should listen attentively too, be sensitive to other people’s feelings, and listen
to unspoken ideas. This way, it ensures that your next move and stream of thoughts will be
aligned to what the organization is dealing with.

Moreover, avoid misunderstanding in the workplace due to unclear message, manner of

speaking, and bad timing. Avoidance from these grounds plays a very significant role in
workplace communication.

Lastly, treat co-workers as your internal customers, treat them similar to that with your
customers. When you talk to customers you act as an ambassador of your company and
must discuss your products and services to clients with great skill and pride. Similarly, your
response to your co-workers should be clear, concise, empathetic, easy to follow, and
complete information.

2. Work in a Team Environment

Working in a team requires effective and efficient team collaboration to achieve your
organization’s goal and strengthen business performance. The following phases are vital
to achieve team collaboration:
a) invest in social development – improving communication between workers
improve their performance both individually and as a team;
b) allow visible personal collaborative behavior – applying diverse communication
and filling gaps in tasks needed helps set a good image to team members and may
encourage the same performance;
c) giving sufficient time to your members – this encourages workplace
communication as informal discussions with the team members builds trust;
d) training employees for the skills needed – investing on your people through skills
trainings is important as some people has the will to communicate but no skills
which may result to not achieving effective team collaboration;
 e) always support group events – building a strong community within an organization
is definitely the path to a successful business;
f) define roles and make it clear – defining the role and making it clear to all who has
to do what strengthens the relationship between the team members and gives power
to solve issues effectively as a group.

3. Practice Career Professionalism

Presenting yourself professionally reflects well on your personal brand which results to
people enjoying working with you. Professional image starts from your appearance during
the interview so dress professionally and research on the company dress code, if there is
any. Attendance and punctuality are another important aspect of professionalism.
Furthermore, communicate with respect to your colleagues and learn how to resolve
conflicts in a professional manner.

4. Practice Occupational Health and Safety Procedures

There are different kinds of hazard in the workplace. Physical, biological, chemical,
ergonomic, and psychosocial are some of the classifications of Hazard. These may not be
entirely applicable in every workplace but some of them might be existing depending on
the type of business operation. It is important as a worker that we are able to identify them
and know how to resolve each hazard in order for us to create a safe work environment.