Provide Valet

COMPETENCY BASED LEARNING MATERIALS
Sector:
HOTEL AND RESTAURANT
Qualification:
HOUSEKEEPING NCII
Unit of Competency:
Provide Valet/Butler Service
Module Title:
Providing Valet/Butler Service
PROVIDERS MULTI – PURPOSE COOPERATIVE

TRAINING CENTER
1AH26,MAGSAYSAY,NAGULLIAN,ISAELA
HOW TO USED THIS
COMPETENCY BASED LEARNING MODULE
Welcome to the Module in Providing Valet/Butler Service. This module

contains training materials and activities for you to complete.
The unit of competency “Provide Valet/Butler Service” contains knowledge
skills and attitudes required for Housekeeping NC II. It is one of the specialized
modules at National Certificate level (NCII).
You are required to go through a series of learning activities in order to
complete each outcome of the module. In each learning outcome are Information
Sheets, Job Sheets. Follow these activities on your own and answer the self-check,
perform the procedural checklist at the end of each learning outcome. You may
remove a blank answer sheet at the end of each module (or get one from your
facilitator/trainer) to write your answer for each self-check. If you have questions,
don’t hesitate to ask your facilitator for assistance.
Recognition of Prior Learning (RPL)
You may already have some of the most of the knowledge and skills covered
in this learner’s guide because you have:
• been working for some time
• Already completed training in this area
If you can demonstrate to your trainer that you are already competent in a
particular skill or skills, talk to him/her about having them formally recognized so
you don’t have to do the same training again. If you have a qualification or
Certificate of Competency from previous training, show it to your trainer. If the
skill you acquired is still current and relevant to the unit/s of competency they
may become part of the evidence you may present to RPL. If you are not sure
about the currency of your skills, discuss with your trainer.
At the end of this module is a Learner’s Diary. Use this diary to record important
date, jobs undertaken and other workplace events that will assist you in providing
further details to your trainer or assessor. A Record of Achievement is also
provided for your trainer to complete once you complete the module.
This module was prepared to help you achieve the required competency, in Provide
Valet/Butler Service. This will be the source of information for you to acquire
knowledge and skill into this particular trade independently and at your own pace,
with minimum supervision or help from your instructor.
• Talk to your trainer and agree on how you will both organize the Training
of this unit. Read through the module carefully. It is divided into sections, which
cover all the skills and knowledge you need to successfully complete this module.
• Work through all the information and complete the activities in each
section. Read information sheets and job sheets and complete the self check
Date Developed: Document No.HSKNCII TRS512310

JUNE-2022 Issued By:
Providing Valet/Butler Page 2 of

Developed By: Revision: 0
Service PMPC-TRAINING
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and perform the procedural checklist. Suggested references are included to
supplement the materials in this module.
• Most probably your trainer will also be your supervisor or manager.
He/she is there to support you and show you the correct way to do things.
• Your trainer will tell you about the important things you need to
consider when you are completing activities and it is important that you
listen and take notes.
• You will be given plenty of opportunity to ask questions and practice
on the job. Make sure you practice your new skills during regular work
shifts. This way you will improve both your speed and memory and also
your confidence.
• Talk to more experience workmates and ask for their guidance.
• Use the self-check questions at the end of each section to test your
own progress.
• When you are ready, ask your trainer to watch you perform the
activities outline in this module.
• As you work through the activities, ask for written feedback on
your progress. Your trainer keeps feedback/pre assessment reports for
this reason.
When you have successfully completed each element, ask your trainer to
mark on the reports that you are ready for assessment.
• When you have completed this module (or several modules), and feel
confident that you have had sufficient practice, your trainer will arrange an
appointment with registered assessor to assess you. The result of your
assessment will be recorded in your Competency Achievement Record.


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Competencies
No. Unit of Competency Module Title Code

1. Provide Housekeeping Services to Providing Housekeeping TRS512
Guest Services to Guest 307
2. Prepare Rooms for Guest Preparing Rooms for TRS512
Guest 308
3. Clean Premises Cleaning Premises TRS5123
09
4. Provide Valet/Butler Service Providing Valet/Butler TRS512
Service 310
5. Laundry Linen and Guest
Laundering Linen and TRS512
Clothes Guest Clothes 311


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LEARNING EXPERIENCES
Learning Outcome 2: PERFORM PROPER COORDINATION TO ENSURE
OPTIMUM PRIVACY, SECURITY AND CONFIDENTIALITY OF ALL GUESTS
Learning Activities Special Instructions
Read Information sheet 4.2-1 After reading the learner is encourage to
Housekeeping Organization- Function of answer self check 4.2-1
a Valet Runner
Answer self-check 4.2-1 Compare your answer to the answer key

Read Information sheet 4.2-2 After reading the learner is encourage
to answer self check 4.2-2
Answer self-check 4.2-2 Compare your answer with the

answer key
Perform Job Sheet 4.2-2 Evaluate your own work using the
performance criteria
Keep a copy of your work for the next
activities
Read information sheet 4.2-2 Recording Read the information sheet. After reading
and Delivering of Laundry Items the learner is encourage to perform Job
sheet 4.2-2
Answer self-check 4.2-2 Compare your answer with the

answer key
activities


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Information Sheet 4.2-1
Housekeeping Organization- Function of a Valet Runner
Learning Objectives:
After reading the INFORMATION SHEET, YOU MUST be able to;
1. Identify the basic function and specific duties of valet runner.
Organizational Chart of the Housekeeping Department

(For large establishments)
EXECUTIVE HOUSEKEEPER OR HOUSEKEEPING
Executive Housekeeper
MANAGER
Room keeping supervisor Public Area Supervisor Linen & Laundry Supervisor
Room boy Houseman utility Linen Attendant

maintenance
Chambermaid Pest Control Laundry Attendant
Technician
Mini-bar
Attendant Gardener/Grounds Valet Runner
Maintenance
Steam Presser/Ironer
VALET RUNNER
Basic Function: Responsible for the pickup and delivery of laundry items of
guests also those for house use
Specific Duties:
1. Picks up guests’ items for laundry and endorses them to sorter/marker for
proper classification
2. Checks laundry items for possible damages and immediately informs the guest
about it. Also indicate noted damages in the record.
3. Informs the sorter/marker about the special instructions of guests regarding
the latter’s laundry items.
4. Helps in sorting finished items that are ready for delivery.
5. Delivers processed guest’ laundry making reference to tag number and room
number and makes sure these items are delivered on time.
6. Coordinates with the room keeping supervisor for the delivery of all processed
items when guest are not in their rooms.
7. Informs the laundry office of his whereabouts in case there is any call for pick

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up and immediate delivery.
8. Coordinates with Front Office/housekeeping regarding information on room
changes to avoid wrong delivery.
9. Performs other related duties as maybe assigned by his/her supervisor.


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Self-Check 4.2-1 Oral Questioning
1. What is the basic function of a valet runner?

2. Give at least 3 specific duties of a valet runner.


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Answer key 4.2-1
Oral Questioning
1. Basic Function: Responsible for the pickup and delivery of laundry items of guests
also those for house use
2.
a. Picks up guests’ items for laundry and endorses them to sorter/marker for proper
classification
b. Checks laundry items for possible damages and immediately informs the guest
about it. Also indicate noted damages in the record.
c. Informs the sorter/marker about the special instructions of guests regarding the
latter’s laundry items.
d. Helps in sorting finished items that are ready for delivery.
e. Delivers processed guest’ laundry making reference to tag number and room
number and makes sure these items are delivered on time.
f. Coordinates with the room keeping supervisor for the delivery of all processed
items when guest are not in their rooms.
g. Informs the laundry office of his whereabouts in case there is any call for pick up
and immediate delivery.
h. Coordinates with Front Office/housekeeping regarding information on room
changes to avoid wrong delivery.
i. Performs other related duties as maybe assigned by his/her supervisor.


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Sorting-Marking Procedures for unprocessed items
Learning Objectives: After reading the INFORMATION SHEET, YOU MUST be

able to;
1. Follow the procedure in sorting-marking procedures in unprocessed
items. Sorting-Marking Procedures for unprocessed items
Steps Procedures Purpose
1. Upon receipt of Segregate every bag; separate For easier identification and to
items for laundry, those for dry-cleaning, facilitate processing; also to
the sorter lines up laundry and pressing ensure that “first in, first
the laundry bags out policy is followed.
according to the
time they are
received.
2. Count and checkUpon checking, take note of the To make sure that count and
all items in the following: specification tally with the
bag. a. Whether the type and list so that possible
count of the items tally misunderstanding and
complaints will be prevented.
with what is indicated in
the laundry list. If there
are discrepancies,
inform the supervisor
who will in turn inform
the guest.
b. Check for damages and
stains. Should there be
any, inform the
A damage report is usually
supervisor. given to the guest. A Form
c. Check for the valuables of damage advise should be
inside the garment and filled up.
turn them over to the
supervisor for him to send
it to the guest.
d. Check for special
instructions indicated in
the list.

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3. Mark/tag all items Place the appropriate tag; Tagging make it easy to
according to the Blue tag for dry cleaning and identify the required
type of required Pink for washing, etc. laundry method – whether
processing for washing, dry cleaning,
etc.
4. Inform supervisor Indicate details as to type of To avoid complaints, the
for special processing, time of delivery, laundry staff should strictly
instructions of the other services like mending, abide with the instructions
guest. etc. of the guest regarding his
laundry items.
5. Endorse item for Items for dry-cleaning go to
processing to the dry cleaner.
concerned laundry
staff reminding her
of special Laundry items to washer.
instructions of the Items for pressing to presser.
guest.


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Self Check 4.2-2
1. What is the color tag for dry cleaning?

2. What is the color tag for washing?


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Answer Key 4.2-2
JOB SHEET 4.2-2

1.
Title: Sorting-Marking Procedures For Unprocessed Items 1.
Performance Objective: Given a wash load, you should be able to follow Sorting- 1.
Marking Procedures for unprocessed items 1.
1.
Supplies and Materials: Laundry baskets, labelers, laundry bags, hangers. 1.
Equipment: Laundry cart, sorting shelves 1.
1.
Procedure:
1.
1. Count and check all items in the bag. 1.
2. Mark/tag all items according to the type of required processing 1.
3. Inform supervisor for special instructions of the guest. 1.
4. Endorse item for processing to the concerned laundry staff 1.
reminding her of special instructions of the guest. 1.
1.
Assessment Method: Demonstration 1.
1.
Blue
2. Pink


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PERFORMANCE CRITERIA CHECKLIST
JOB SHEET 4.2-2
Trainee’ Name: Date:
CRITERIA YES NO
Did you….
1. Count and check all items in the bag?
2. Mark/tag all items according to the type of required

processing?
3. Inform
supervisor for special instructions of the
guest?
4. Endorse item for processing to the concerned

laundry staff reminding her of special instructions of
the guest?
Comments/Suggestions:
Trainer: Date:


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Recording and Delivering of Laundry Items
Procedure:
1. Fold processed laundry items. Hang those that need to be hanged. Cover it
with plastic cover,
Folded
items
Clothes are covered

with plastic
2. Record all finished items for delivery and note down damages if any.


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3. Deliver all items and have the records acknowledged by the guard on duty at
the laundry area.
4. Prepare production report and damages report (If there is damage).


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Accomplish the Damages advice Form
ISAT HOTEL
LAUNDRY DEPARTMEMT
DAMAGE ADVICE
NAME OF GUEST: Mr. Juan dela Cruz

ROOM NO. 203DATE: September 30, 2010 TIME: 8:30 AM
We are constrained to return to you the attached laundry items inasmuch as we have noticed the
following on the garment when it was sent to us for laundry.
{ } Discolored areas spots {Ö } double creases

{ } stains { } deformity
{ } with shrinkage { } worn-out
{ } has shiny patches { } with cut/tears
{ } not fit for the processing you requested (i.e. not for machine wash but for dry cleaning to avoid
damage.)
As these are in excess of what is normal, we cannot guarantee that the garment will be
laundered/dry cleaned. Pressed to your satisfaction. Please let us know what you would like us to do.
{Ö } The other items are being processed to avoid further delay and will be delivered to you
shortly.
Your comments:
.
Thank You,


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Self Check 4.2-2
1. What are procedures in sorting-marking procedures for unprocessed items?

Providing Page 18
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Answer Key 4.2-2
1. Fold processed laundry items. Hang those that need to be hanged. Cover it
with plastic cover,
3. Deliver all items and have the records acknowledged by the guard on duty at
the laundry area.

Providing Page 19
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JOB SHEET 4.2-2
Title: Sorting-Marking Procedures For Unprocessed Items
Performance Objective: Given a wash load, you should be able to follow Sorting-
Marking Procedures for unprocessed items
Supplies and Materials: Laundry baskets, labelers, laundry bags, hangers.
Equipment: Laundry cart, sorting shelves
Procedure:
1. Fold processed laundry items. Hang those that need to be hanged. Cover
it with plastic cover,
3. Deliver all items and have the records acknowledged by the guard on
duty at the laundry area.
Assessment Method: Demonstration

Providing Page 20
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PERFORMANCE CRITERIA CHECKLIST
JOB SHEET 4.2-2
Trainee’ Name: Date:
CRITERIA YES NO
 Items are properly processed according to
establishment procedure.
 Finished Processed items are properly recorded
 Delivered processed items with the use of voucher form.
Comments/Suggestions:
Trainer: Date:

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Laundry Damage Advice Form
ISAT HOTEL
LAUNDRY DEPARTMEMT
DAMAGE ADVICE
NAME OF GUEST:
ROOM NO. DATE: TIME:
We are constrained to return to you the attached laundry items inasmuch as we have noticed the
following on the garment when it was sent to us for laundry.
{ } Discolored areas spots { } double creases

{ } stains { } deformity
{ } with shrinkage { } worn-out
{ } has shiny patches { } with cut/tears
{ } not fit for the processing you requested (i.e. not for machine wash but for dry cleaning to avoid
damage.)
As these are in excess of what is normal, we cannot guarantee that the garment will be
laundered/dry cleaned. Pressed to your satisfaction. Please let us know what you would like us to do.
{Ö } The other items are being processed to avoid further delay and will be delivered to you
shortly.
Your comments:
.
Thank You,

Providing Page 22
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LEARNING OUTCOME # 3 DISPLAY PROFESSIONAL BUTLER VALET
STANDARDS
CONTENTS:
1. Basic contact lists and details, and basic customer
preference profiles.
2. Communication phrases of valet service provider with guest
in accordance with establishment standards
3. Personality development: Grooming and personal hygiene
ASSESSMENT CRITERIA:
1. Rapport is established and feeling s of goodwill is enhanced
between the guest and the establishment through good oral and
written communication.
2. Information about individual guest is accessed and utilized to
provide personalized and quality service.
3. Valet grooming and communication standards are followed
in accordance with establishment standards.
CONDITION:
Student/ trainee must be provided with the following:
1. WORKPLACE LOCATION
2. EQUIPMENTS
Luggage
3. TOOLS
Vin card, key
4. MATERIALS/SUPPLIES
Records/ profiles of guests
ASSESSMENT METHODS:
Observation
Interview
Written examination
Demonstration of practical skills

Providing Page 23
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LEARNING EXPERIENCES
Learning Outcome 3: Display Professional Valet/Butler Standard

Learning Activities Special Instructions
Read the information sheet 4.3-1 After reading the learner is encourage
to perform Job sheet 4.3-1
Bell Butler Service
Answer self check 4.3-1 Compare answer using the answer key
activities
Read the information sheet 4.3-2 Read the information sheet. After
reading the learner is encourage to
Grooming standards of a Butler
answer self check 4.3-2
Answer self check 4.3-2 Compare answer using the answer key
activities

Providing Page 24
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COMPETENCY BASED LEARNING MATERIALS

PROVIDERS MULTI – PURPOSE COOPERATIVE

Welcome to the Module in Providing Valet/Butler Service. This module

Date Developed: Document No.HSKNCII TRS512310

Providing Valet/Butler Page 2 of

Date Developed: Document No.HSKNCII TRS512310

Providing Valet/Butler Page 3 of

No. Unit of Competency Module Title Code

Date Developed: Document No.HSKNCII TRS512310

Providing Valet/Butler Page 4 of

Answer self-check 4.2-1 Compare your answer to the answer key

Answer self-check 4.2-2 Compare your answer with the

Answer self-check 4.2-2 Compare your answer with the

Date Developed: Document No.HSKNCII TRS512310

Providing Valet/Butler Page 5 of

Organizational Chart of the Housekeeping Department

Room boy Houseman utility Linen Attendant

Providing Valet/Butler Page 6 of

Date Developed: Document No.HSKNCII TRS512310

Providing Valet/Butler Page 7 of

1. What is the basic function of a valet runner?

Date Developed: Document No.HSKNCII TRS512310

Providing Valet/Butler Page 8 of

Date Developed: Document No.HSKNCII TRS512310

Providing Valet/Butler Page 9 of

Learning Objectives: After reading the INFORMATION SHEET, YOU MUST be

Date Developed: Document No.HSKNCII TRS512310

Providing Valet/Butler Page 10

Date Developed: Document No.HSKNCII TRS512310

Providing Valet/Butler Page 11

1. What is the color tag for dry cleaning?

Date Developed: Document No.HSKNCII TRS512310

Providing Valet/Butler Page 12

JOB SHEET 4.2-2

Date Developed: Document No.HSKNCII TRS512310

Providing Valet/Butler Page 13

Trainee’ Name: Date:

1. Count and check all items in the bag?

2. Mark/tag all items according to the type of required

4. Endorse item for processing to the concerned

Date Developed: Document No.HSKNCII TRS512310

Providing Valet/Butler Page 14

Clothes are covered

Date Developed: Document No.HSKNCII TRS512310

Providing Valet/Butler Page 15

4. Prepare production report and damages report (If there is damage).

Date Developed: Document No.HSKNCII TRS512310

Providing Valet/Butler Page 16

NAME OF GUEST: Mr. Juan dela Cruz

{ } Discolored areas spots {Ö } double creases

Date Developed: Document No.HSKNCII TRS512310

Providing Valet/Butler Page 17

Date Developed: Document No.HSKNCII TRS512310

Date Developed: Document No.HSKNCII TRS512310

Assessment Method: Demonstration

Date Developed: Document No.HSKNCII TRS512310

Trainee’ Name: Date:

 Finished Processed items are properly recorded

 Delivered processed items with the use of voucher form.

Date Developed: Document No.HSKNCII TRS512310

{ } Discolored areas spots { } double creases

Date Developed: Document No.HSKNCII TRS512310

Records/ profiles of guests

Date Developed: Document No.HSKNCII TRS512310