Starting Conversation

WITHOUT RESERVATION
Staff : Good Morning (Ma’am/Madam/ Sir), Welcome To Gunadarma Hotel
Staff : How Can I Help You Ma’am?
Guest : Yes Please, I’m Here For Meetings // I’d Like A Room For A Night / I Would
Like To Check-In
Staff : Certainly, Have You Made Any Reservation With Us?

Guest :No, I Didn’t

Staff : How May I Address You?

Guest : Just Call Me Ms. Dita

Staff : Alright, Miss, Dita. Do You Have Any Particular Room That You Would Like
To Stay In?
Guest : I Would Like To Delux Room, Please.
Staff : Alright Mis, Dita. Just A Moment Please While I Check Wether We Have A
Room Available For Your Stay.
Staff : Thank You For Waiting Mis Dita, We Do Have A Room That You Have
Requested For The Delux Room Is 1 Million Rupiah Per Night, Will That Be Okay?
Guest : Sure…
Staff : Ok. How Many Nights Will You Be Staying With Us?
Guest : 2 Nights
Staff : For How Many Persons?
Guest : 2
Staff : 2 Persons, Alright.
Guest : Just Give Me A Minute While I Check You In.
Staff : Alright. May I Have Your ID’s?
Mis, Dita. This Is Your Registration Form.
And Could You Just Fill Out This Registration Form and please have your
signature over here, here and here. And this is your pena.
Guest : Sure. And Here’s My ID.
Staff : Thank You. Oh Your From San Francisco
Guest : Yes, I Am.
Staff : I Hope You Had A Good Trip
Guest : Yes, I Did. The Flight Was So Long, But It Was Smooth And I Slept Almost
A Whole Way.
Staff : Oh And Is This Your First Time In Jakarta?
Guest : Yes, It Is. I Have A Business Conference To Attend.
But I'm Looking Forward To Getting Some Sightseeing Done As Well They Can
Take Some.
Staff : Well I'd Be More Than Happy To Give You Some Sightseeing Tips If You
Need Any.
Guest : Thank You.
So, Here’s
Staff : Ok. May I Repeat The Details. You Will Be Staying With Us For 2 Nights,
Taking A Delux Room For 2 Persons and it is 2 million rupiah included taxt,
services and the breakfast.

How Would You Like To Pay?

Guest : Cash please.

Staff : Alright, mis, dita. May I have 6 hundred rupiah for deposits and the rest
of the deposit will refund you when check out.

Guest : here’s

Staff : Thank you,

Staff : All Right. Miss, dita. The registration process is already done. Here’s
your ID . And this is your cast receipt. Please bring this cast receipt
when you check out to get your refund of your deposit. Then
This Is Your Room Key. You're In Room 234. Just Take The Elevator On
The Right Up To The 2nd Floor. And THEN TURN RIGHT, Your Room Is
At The End Of The Corridor On The Left Side.
Just Leave Your Suitcase Here And The Bellboy Will Bring It Up
Guest : Great Well Thank You Very Much.
Staff : If You Need Anything Please Feel Free To Dial The Front Desk. Enjoy
Your Stay
Guest : Thank You

Staff : You're Welcome

WITH RESERVATION

Staff : Good Morning (Ma’am/Madam/ Sir), Welcome To Gunadarma Hotel

Staff : How Can I Help You Ma’am?
Guest : Good Morning, My Name Is Dita, I Made A Reservation Yesterday On Your
Website Under Name Dita.
Staff : Alright,Mis, Dita. Let Me Pull Up Your Reservation. Could You Please Wait
A Moment?
Guest : Sure…
Staff : Alright Miss, Dita. Thank You For Waiting. I Have Your Reservation Under
Name Dita Herma, Based On Your Reservation, I Noticed That You Book A Delux
Room For 2 Persons For 2 Nights, Is That Correct?
Guest : Yes
Staff : Ok, The Rate Is 2 Million Rupiah Already Included Taxt, Services And
American Breakfast. How Would You Like To Pay?
Guest : Cash Please.
Staff : Alright, Mis, Dita. May I Have 6 Hundred Rupiah For Deposits And The
Rest Of The Deposit Will Refund When You Will Check Out.

Guest : Here’s

Staff : Thank You. May I Have You Id’s?

Guest : Here
Staff : Thank You. Ok Miss, Dita. This Registration Form And Please Have Your
Signature Over Here, Here And Here.
Guest : Okay
GIVING DIRECTION
1
Tourist: Excuse me, can you help me?
Staff: Certainly, Ma’am/Sir

Tourist: How do I get to the restaurant?

Staff: Of course. To get the restaurant you Go straight and follow this street. When
there is a starbucks, Then turn right. After that, go along the street for about 50 meters
and you will find the restaurant on your left side. It’s near a minimarket.

Tourist: Great, I get it.

Staff: is there anything else I can help you ?

Tourist: No, that’s really helps, thank you

Staff: My pleasure.

2
Staff : Good morning Ma’am, how can I help you?
Guest : Yes, I feel like so warming right now, Where is the swimming pool?
Staff : The swimming pool at the outside of this hall madam. You can go to the
main entrance and turn right, please follow the path for 20 meter. The swimming
pool is right in front of you.
Guest : Can I have something to eat there?
Staff : I’M so sorry Ma’am, our hotel doesn’t allow anyone to have something to
eat in the swimming pool area. But, there is caffe next to the swimming pool, you
can order meals in there.
Guest : Seriously?
Staff : Yes Ma’am, I’m so sorry
Guest : Well, okay it’s fine
Staff : is there anything else I can help you ?
Guest : No thanks.
Staff : You’re welcome ma’am, hace a nice day.
KOMUNIKASI DI TELEPON
INTERNAL
KRINGG…. KRING….
Staff : Good Morning, Hoeskeeping service, Dita’s speeking. How may I help you?
Guest : Hallo good morning, I’m anggi. I would like to request an extra bed for my friend
because she wants to stay in with me.
Staff : Okay, miss.dita. May I know your number room please?
Guest : Oh yes, my room is 234
Staff : How long will you use the extra bed miss?
Guest : How about this extra bed untill I check out from this hotel, which is 3 nights.
And how much do I have to pay?
Staff : For the extra bed you need to pay 100 hundred rupiah per night. And it will be
add into your bill. Will that be okay, miss?
Guest : Okay, thanks
Staff : Certainly, May I Repeat The Details, your request is the extra bed for 3 nights. is
there anything else miss?
Guest :No, that’s enough
Staff : Alright, miss dita. Our staff will be there in a minute with the extra bed.
Guest : Alright, thank you.
Staff : With pleasure. Thank you and good morning.

EKSTERNAL
Receptionist: Good morning. Welcome to The Gunadarma Hotel. How can I help you?
Client: Hi, good morning. I'd like to make a room reservation.
R: Off Course, May I have your full name, Miss?
C: Its Dita herma
R: Thank you miss, dita. When you would like to reserve the room?
C : I will be check in on first of october until third of october. So, it should be 2 nights.
R : Verywell miss. Unfortunately we run out the reguler room but we still have familt
suits and single suits, which one do you like to reserv?
C: alright, I just book the one family suits then.
R: Alright miss. And would you like a room with twin beds or a double bed?
C: A double bed, please.
R: Great. And would you prefer to have a room with a view of the ocean?
C: If that type of room is available, I would love to have an ocean view. What's the rate
for the room?
R: Your room is 1 million rupiah per night, miss.
C: Alright.
R: Okay, is there a phone number where you can be contacted?
C: Yes, my cell phone number is 555-26386.
R: Great. Thank you Miss. Dita. your reservation has been made for the first until third
of october for a room with a double bed and view of the ocean. Check-in is at 2 o'clock.
Is that all miss?
C: yea, that’s all.
R: Alrights. If you have any other questions, please do not hesitate to call us.
C: Great, thank you so much.
R: With pleasure. We'll see you in October,. Have a nice day.

MENJELASKAN FASILITAS HOTEL

Guest : Pardon me, does your hotel have a fitness facilities?

Staff : Yes sir, we try to anticipate all our guest needs including fitness.
Guest : Great! Where is it?
Staff : Sir the gym is just bellow the lobby, you can take the elavator or the stairs
Guest : Do I have to pay extra?
Staff : No, sir. It’s free. Just take your room key, so you can get in
Guest : What are the gym hours?
Staff : You will be happy to know that its open 24 hours every day
Guest : Great! Is there trainer available?
Staff : I’m sorry but no sir. We used to have it a trainet but then he had
unfortunate accident.
Guest : Alright, thank you
Staff : You’re welcome sir, have a nice day.
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02:38
How Would You Like To Pay
02:45
How Would You Like To Pay
02:51
Can I Pay By Credit Card
02:57
Can I Pay By Credit Card
03:05
Sure We Accept Visa Mastercard And
03:08
American Express
03:16
Sure We Accept Visa Mastercard And
03:19
American Express
03:25
Here's My Card
03:30
Here's My Card
03:36
Could You Fill In This Form Please
03:43
Could You Fill In This Forum Please
03:49
Here's Your Key
03:55
Here's Your Key
04:00
Your Room Number Is 319
04:08
Your Room Number Is 319
04:14
Thank You
04:20
If You Need Anything Dial Zero On Your
04:23
Room Phone For The Reception Area
04:30
If You Need Anything Dial Zero On Your
04:33
Room Phone For The Reception Area
04:39
Have A Good Stay
04:44
Have A Good Stay
04:49
I've Heard Really Good Things About This
04:51
Hotel I'm Sure I'll Rest Well
04:57
I've Heard Really Good Things About This
04:59
Hotel I'm Sure I'll Rest Well