Resume

J Prashanth kumar Email:prashanthkumarj44@gmail.com

Mobile:9154105405.

Objective:

To involve in some innovative work that will put my knowledge to practical use, broaden the
Horizon of my skills and understanding and contribute towards the Organizational Goals.

Career Summary:

● Possess a proven ability to make an economical and strong protective plan for client.
● Excellent in analysis, ratings and forecasts and rigorous benchmarking of the business
environment.
● Good understanding in business and functional areas.
● Enthusiastic in trouble shooting and finding workarounds.
● Acquired knowledge in the skill sets like SERVERS, Status of Website Security and the
Domains.

Responsibilities:

● Handling the chats from various Countries and Helping the Clients with relevant products.
● At times, addressing customer’s issues to grant/revoke roles, data-fixes at the back end
using SQL scripts, changes to the existing data are performed.
● Identifying areas in the application where permanent resolution or enhancement needed.
● Interacting with the Clients throughout the Globe.
● Qualifying the Clients who are ready to opt the Dedicated Servers. ● Assisting the Clients
with the setup of new products.

WORK EXPERIENCE:

Client: Genpact - GO Daddy (U.S.A) From 21st January 2019 to Currently

● Working as the Process Associate in Genpact
● Actively interacted with customers for business
● This client is Domain and website provider for various customers across the globe. Genpact
involved in providing the application support, web hosting and customer support.
● The project was aimed at addressing issues raised by the end users in Production
environment relating to Down Time, Duplicating the issues and taking forward to Advanced
Technical Team with Steps taken under the process of resolution.
Educational Details:

Degree Specialization University Year of passing

Graduation B.tech TKR College of Engineering & 2018
Technology.
Diploma Computer Govt. Polytechnic College. 2015
science
Intermediate CSE (Vocational) Govt. Vocational Junior College. 2012
SSC Govt. Boys’ High School. 2010

PERSONAL DETAILS:

Father’s Name : J Hemanth Kumar

Date of Birth : 05-07-1992
Language known : English, Hindi, Telugu.
Interests & Hobbies : Watching news, Reading newspaper, Travelling.
Nationality : Indian.

Permanent Address : H.no: 1-6, Railapur, Medchal district, Telangana. Pin no: 501401.

Declaration:

I hereby declare that the above furnished information is true to the best of my knowledge.

Current Location: Hyderabad

Date: J Prashanth
Kumar.