BivashLodh

International Customer Service Specialist

HNo571ChampaNagar Mob:+91-9340939991
Manegaon,RanjhiJabalpur 482005(M.P) Bivashlodh007@gmail.com

CareerObjective
 To achieve a respective and suitable status in my professional life and to marke difference in the organization.I
believe honesty and hardworking in smart way leads to success.

Educational Profile
 Completed Bachelor of Engineering in InformationTechnology branch from Gyan Ganga College of
Technology, Jabalpur affiliated to Rajiv Gandhi Proudyougiki Vishwavidyalaya, Bhopal (M.P) with CGPA
of 6.4.
S.No Examination College/School University/Board Percentage

1. B.E GyanGangaCollegeOf R.G.P.V 6.40

Technology
2. XII StGabrielSeniorSec.School CBSEBoard 48%
Ranjhi Jbp
3. X StGabrielSeniorSec.School CBSEBoard 56%
Ranjhi Jbp

Computer Languages:
 Basic Knowledge of Computer
 Good Command in Ms office:
o Ms Excel (Vlookup,Hlookupetc)
o Ms PowerPoint
o Ms word
 Proficiency in written and verbal communication

VocationalTraining:

Type TopicsCovered NameofOrganization Duration

Vocational SOFTWARERELATED BSNLOFFICE 15Days

Training

ProfessionalTraining
 Completed Manual Testing training for six months in Q/J spidersSoftwareTesting and Training Institute
Punjagutta Hyderabad
PersonalProfile
 Father’sName : S.KLodh
 Father’sOccupation : Governmentsector
 Mother’sName : Bela lodh
 Mother’sOccupation : Housewife
 DateofBirth : 21/08/1993
 Gender : Male
 LanguagesKnown: English, Hindi and Bengali
 Nationality: Indian
 Hobbies : Listening music,Playing cricket and all out door games.

ProfessionalExperience:

E-Team
Associate Customer Service Specialist (Talent Specialist) July2023-Nov2023
 Client required for Lincoln Financial group (IT & NON IT), TIAA , MASS MUTUAL , MASTER CARD etc
 Requitment across international clients of USA and Canada via sourcing candidates using internal
databases , internal websites, referrals and networking and also responsible for managing VMS of top
client
 Maintain relation with overseas client and employers , and worked as a liaison between sales team , management
and consultant
 Sourced candidates having employment status ( H1B, GREEN CARD, US CITIZEN) from search engines like
monster, dice, career builder and job diva
 Maintained weekly status list of all activites , i.e. , candidates interview , screening and hiring and also maintained
third party vendor relationship
 Performed exceptionally in the process conducting preliminary technical check , reference check , interviewing and
screening the consultant over the phone .

CollaberaINC
Customer Service/TalentSpecialist Sep2022-May2023

Responsibilities:

 Managing 30-35 requisitions per month for major banking,financial services clients of Canada and USA.
 Sourced and recruited IT and NON-IT professionals within a wide range of skills, technologies, and disciplines
includingDevelopers(Java,Salesforce,.Net,etc.),SolutionArchitect,Datascientists,BusinessAnalyst,ITProject
Manager, IT Program Manager, Quality assurance analyst, financial analyst, AML Manager, Mutual Fund
Administrator, Data Analyst, etc.
 ResponsibleforFull cyclerecruitmentincludingsourcing, jobposting,initialphonescreening, in-officeinterviews,
coaching candidates for client interviews, negotiating rates, finalizing offers.
 Managingallaspectsof therecruitmentprocess;developandexecuteinnovativesourcingstrategies,leveraging
industry best practices to develop andmaintain a highly qualified and diverse candidate pool.
 Identifyingcreativeandeffectivesourcingmethods,includingsocialmedia(LinkedIn),jobboards(Indeed,Monster) and
networking to attract qualified candidates.
 Participatinginmeetingswiththehiringmanagerstounderstandtherequisitionin detail andcollaborating with
account managers to get more clarity on the roles if required.
 Buildingandmaintainingatalentedpool of activeandpassivecandidateswithspecifictechnicalandfunctional
expertise.
 Coordinatingtheinterviewprocessforthecandidatesoncetheyareshortlisted.
 Negotiating,finalizingofferspostcandidateselectionandconductingreferencechecks.

Declaration
 I herebydeclarethat alltheaboveinformationistruetothebest ofmyknowledge& I willberesponsibleforits
authenticity.

Date:
Place: Signature
(Bivash Lodh)