Ealth ARE: Troubleshooting Guide No. 01

HEALTHCARE Troubleshooting Guide
Imaging Services No. 01

Document No: DD+DIS033.07E
DRYSTAR AXYS
Type 5367/100
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10-2007 printed in Germany Document Node ID: 14349417

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Agfa Company Confidential Copyright © 2007 Agfa HealthCare N.V.
Troubleshooting Guide No. 01
DD+DIS033.07E List of Contents
► Purpose of this Document
• The troubleshooting guide (TSG) is the complete collection of device symptoms,

defects and solutions.
• It is updated regularly.
• Navigation in the PDF document is possible via drop down menus on the front
page, the PDF bookmarks or the Adobe Reader full text search engine.
• The TSG additionally contains a section with Tips & Tricks as well as a FAQ
(Frequently asked questions).
► Document History
This is the first version of the Troubleshooting Guide Drystar AXYS.

No. 01 DRYSTAR AXYS Chapter 3.3 / 2

10-2007 Type 5367/100 Agfa Company Confidential
LIST OF CONTENTS
1 SYMPTOMS AND SOLUTIONS...............................................................................................1

1.1 Contrast Reproduction Faults ...................................................................................................1
1.1.1 Dmin too high ............................................................................................................................1
1.1.2 Dmax too high or too low ..........................................................................................................2
1.1.3 Density Reproduction not okay .................................................................................................3
1.1.4 Optimal perceivable Levels not okay ........................................................................................4
1.1.5 Contouring visible; 'Landscaping'..............................................................................................6
1.1.6 Contrast and/or Sharpness not okay ........................................................................................7
1.2 Stripes in Transport Direction ...................................................................................................8
1.2.1 Dust Stripes on the Film............................................................................................................8
1.2.2 Dark Line(s) < 1mm in Print Direction.......................................................................................9
1.2.3 White or bright Line(s) < 1mm in Print Direction.....................................................................10
1.2.4 Bright vertical Lines over the whole Film Length ....................................................................11
1.2.5 Narrow (between 1 and 5 mm) to wide (> 5 mm) Lines in Print Direction ..............................12
1.2.6 Persistent dark line in print direction.......................................................................................13
1.2.7 Persistent blank line in print direction. ....................................................................................14
1.2.8 Intermittent blank line in print direction. ..................................................................................15
1.2.9 Wide Bands with lower Density at the left and/or right Hand Side of the Film .......................16
1.3 Stripes vertical to Print Direction.............................................................................................17
1.3.1 Regular Line Structure vertical to Print Direction: Banding ....................................................17
1.4 Dot-shaped Image Faults........................................................................................................18
1.4.1 Dot-shaped faults - Pinholes...................................................................................................18
1.4.2 Dot-shaped faults - Bubbles....................................................................................................19
1.4.3 Dust Particles on the Print Drum.............................................................................................20
1.4.4 Dust Particles in the Film ........................................................................................................21
1.5 Surface related Image Faults..................................................................................................22
1.5.1 Blemish: This fault looks like Dirt spread out on the Surface of the Film................................22
1.5.2 Sratches: One or more bright Line over the whole Length of the Film ...................................23
1.5.3 Film Curl if Film is hanging at the Lightbox.............................................................................24


1.6 No LCD Display.......................................................................................................................25
1.6.1 Blank LCD Display ..................................................................................................................25
1.7 Error and Warning Messages .................................................................................................26
1.7.1 Display Message: MODXX: Please replace Module...............................................................26
1.7.2 Display message: New Error Exxxxxx ....................................................................................27
1.7.3 Display Message: New Maintenance......................................................................................28
1.7.4 Message "Error System Failure".............................................................................................29
1.7.5 Keypad shows "Please wait - Selftest Proceeding" for more than 5 Minutes.........................31
1.8 Image Transfer Problems .......................................................................................................32
1.8.1 Images are not shown in the Printer Queue ...........................................................................32
1.9 Film Jam..................................................................................................................................34
1.9.1 Message: Remove Film Jam ..................................................................................................34
2 FAQ ........................................................................................................................................35
3 TIPS & TRICKS ......................................................................................................................42
3.1.1 Density measurement of Drystar Films...................................................................................42


DD+DIS033.07E Symptoms and Solutions
1 Symptoms and Solutions
1.1 Contrast Reproduction Faults
1.1.1 Dmin too high
Symptom The minimum density on the clinical (white areas, e.g. text) and test images (white
areas, e.g. 100% field of LinCheck test pattern) is more than 0.02 density units higher
than before printing.
Example:
Fog level before printing 0.20 O.D.
Fog level after printing 0.25 O.D.
This fault can best be observed in the 100% square of the LINCHECK test image
Defect • Film calibration not performed and/or

• CDM needs re-calibration
Solution (1) Perform a film calibration. Refer to chapter 3.6

(2) Print the image LinCheck.tif and measure the 100% square
(3) If Dmin is still not OK, perform a CDM calibration followed by a film calibration.
Refer to chapter 3.6.
Documents • No separate documents published for this symptom
Reference n.a.
Home


1.1.2 Dmax too high or too low
Symptom The maximum density on the clinical (black areas, e.g. frame around the image) and
test images (black areas, e.g. 0% field of LinCheck test pattern) is more than 0.15
density units lower or higher than the target Dmax
Refer to section 3.1.1 regarding density measurement.
Example:
Dmax = 2.9 O.D.
This fault can best be observed in the 0% square of the LinCheck test image
NOTE: CDM measurement area
For check of density reproduction only

measure in the density measurement area,
as there also the CDM is measuring.
In order to be useable this film should be absolutely dust free within the marked region!
536536ga.cdr
In order to be useable this film should be

absolutely dust free within the marked region!
Figure 1

• CDM needs re-calibration and/or
• TPH profile needs to be calibrated



(3) If Dmax is still not OK, perform a CDM calibration followed by a film calibration.
Refer to chapter 3.6
(5) If Dmax is still not OK, use another filmbatch (other emulsion number)
(6) Perform a film calibration
(7) Print the image LinCheck.tif and measure the 0% square.
Reference n.a.
Home
1.1.3 Density Reproduction not okay
Symptom Customer complains about 'on the monitor the image looks better than on the film'
This fault requires to measure the 0% to 100% squares of the LinCheck test image

• TPH profile needs to be calibrated and/or



(2) Print the image LinCheck.tif and perform a density reproduction check. Refer to
chapter 3.6, Adjustments, section 'Checks'.
(3) If the density reproduction is still not OK, perform a CDM calibration followed by a
film calibration. Refer to chapter 3.6
(4) Print the image LinCheck.tif and check the density reproduction.
Refer to chapter 3.6
(5) If the density reproduction is still not OK, use another film batch.
(6) Perform a Film Calibration
(7) Print the image LinCheck.tif and check the density reproduction.
Reference n.a.
Home
1.1.4 Optimal perceivable Levels not okay
Symptom Customer complains about 'on the monitor the image looks better than on the film'.
Some details are better visible on the monitor.
This fault can best be observed in the 256 squares in the STI1 test image. Refer to
Figure 2. Each square differs from its neighbor by 2 density value (2 of 256). Each
square has inside a small square which is 2 density units darker than the outside
square.)

• Printhead profile needs to be calibrated



(2) Print a STI1 test image and check the squares in the field A (the density of the
small square is always 2 density units lower than the density of the big square -
starting with 253/255 and ending with 1/3). Refer to Figure 2.
(3) If the small squares inside the bigger squares are not all visible, perform a CDM
calibration followed by a film calibration. Refer to chapter 3.6
(4) Print the STI1 test image and check the squares in the field A.
(5) If the squares are still not all visible, perform a Printhead profile calibration. Refer
to chapter 3.6.
(6) Perform a Film Calibration
(7) Print the STI1 test image and check the squares in the field A again.
Figure 2: STI test image

Reference n.a.
Home


1.1.5 Contouring visible; 'Landscaping'
Symptom Gray shaded areas do not show a continuous grey shading but show visible, hard grey
steps (also called 'landscaping', i.e. it looks like contour lines in a hiking map)
This fault can best be observed in the 'quarter circle continuous grey step' in the STI1
test image. Refer to Figure 3.
Defect • Sensitometry far away from the real film characteristics - calibration not
performed and/or
• Printhead profile needs to be calibrated
Solution (1) Perform a film calibration

(2) Print the STI1 test image and check the contouring
(3) If the contouring is still not OK, perform a CDM calibration followed by a film
calibration
(4) Print the STI1 test image and check the contouring
(5) If the contouring is still not OK perform a Printhead profile calibration
(7) Print the STI1 test image and check whether contouring is still visible.
Figure 3
Reference n.a.
Home


1.1.6 Contrast and/or Sharpness not okay
Symptom Contrast compared to image on the monitor not okay, or sharpness not okay.
This fault can best be verified in a medical image (medicalimage.zip)
Defect • Printer problem (film calibration, Printhead profile, CDM calibration)

• Modality wrong configured (e.g. taste LUT linear instead of Kanamori)
• Printer adjustment not correct (e.g. modality only can send taste LUT linear; a
user profile needs to be made to correct the problem)
Solution (1) Print the medical service test image (medicalimage.zip)

(2) If the contrast and/or sharpness in the medical test image is not okay,
refer to 1.1.3
(3) If the contrast and sharpness in the medical test image are OK, optimize the user
taste and/or the interpolation settings according to the image quality fine tuning
procedure described in chapter 1, Controls, Connections and Setup Procedure.
Reference n.a.
Home


1.2 Stripes in Transport Direction
1.2.1 Dust Stripes on the Film
Symptom Dust stripes are most often white,

sometimes dark lines, and mostly ragged
and not sharp. Are always in the transport
direction, and are from a few cms long up to
the total length of the film.
This fault can best be observed in the STI2

test image.
536433SA.CDR
Figure 4
Defect Dust on the film. The dust particle stays on the thermal head for a certain time. This
leads to less heat on the film as long as the dust particle stays between the thermal
head and the film.
Solution Normally okay after next film, otherwise clean the thermal head.
For cleaning instructions refer to chapter 3.6, 'Check for dust stripes'.
Reference n.a.
Home


1.2.2 Dark Line(s) < 1mm in Print Direction
Symptom Dark line(s) in print direction.

• Width can be< 1mm (Sub mm TPH
banding) or 0.05 mm (one pixel line).
• Can be one or more lines.
• Line can be intermittent.
• Can be a combination of dark and
white lines.

test image.
536433SB.CDR
Figure 5
Defect • One or more defective resistors of the TH (sharp lines).
• Shift of the resistor values of the resistor elements (unsharp lines).
• Deposits on the TH
Solution (1) Clean the Print Head. See chapter 3.6, 'Check for dust stripes'. This check also
contains a 'Resistor check' in case wet Print Head cleaning does not improve the
fault and a Print Head profile calibration in case dry cleaning does not improve
the fault.
(2) If the fault is still visible, check the film for scratches. Refer to section 1.5.2
(3) In case the fault is still visible exchange the thermal head.
Reference n.a.
Home


1.2.3 White or bright Line(s) < 1mm in Print Direction
Symptom White or bright line(s) in print direction.

• Width can be< 1mm (Sub mm TPH
banding) or 0.05 mm (one pixel line).
• Can be one or more lines.
• Line can be intermittent.
• Can be a combination of dark and
white lines.

test image.
536433SC.CDR
Figure 6
Defect • One or more defective resistors of the TH (sharp lines).
• Shift of the resistor values of the resistor elements (unsharp lines).
• Scratches
o Film moves along a sharp mechanical part inside the printer
o Contamination of the TH
Solution (4) Clean the Print Head. See chapter 3.6, 'Check for dust stripes'. This check also
contains a 'Resistor check' in case wet Print Head cleaning does not improve the
fault and a Print Head profile calibration in case dry cleaning does not improve
the fault.
(5) If the fault is still visible, check the film for scratches. Refer to section 1.5.2
(6) In case the fault is still visible exchange the thermal head.
Reference n.a.
Home


1.2.4 Bright vertical Lines over the whole Film Length
Symptom • Bright vertical lines over the whole

film length.
• The stripes can be very small
(< 1 mm) to quite wide ( > 2 mm)
• The distance from line to line is
irregular
• By keeping the film horizontally with
light in the background small
scratches can be seen on the
emulsion side of the film.

test image.
536433SQ.CDR
Figure 7
Defect • Film backing layer deposits on the TH after printing the film on the wrong side.
Solution (1) Clean the thermal head (see chapter 3.6, 'Check for dust stripes')
Reference n.a.
Home


1.2.5 Narrow (between 1 and 5 mm) to wide (> 5 mm) Lines in Print Direction
Symptom Narrow (between 1 and 5 mm) to wide (> 5

mm) lines in print direction. Lines can be
brighter or darker. This fault is named "mm
TPH banding" (1 to 5 mm) or "Macro TPH
banding" (> 5 mm)

test image.
536433SE.CDR
Figure 8
Defect • Dirt on the TH.
• Dirt on the print drum
• TH resistor drift
• TH driver defective. See also example images next page
Solution (1) Clean the thermal head (see chapter 3.6, 'Check for dust stripes').
(2) Print a STI2 test image (refer to note below).
(3) If problem is still visible, perform a printhead calibration. Refer to chapter 3.6,
Calibrations
Reference n.a.
Home


1.2.6 Persistent dark line in print direction.
Symptom Persistent dark line in print direction. The

width of the dark line is 2.40 or 4.80 or 9.60
mm.
In comparison to TPH banding (see
previous symptom) the dark line is more
pronounced. 9,60 mm
This fault is called "TH driver banding" or 4,80 mm
or 2,40 mm

test image.
536433KE.CDR
Figure 9
Defect TH driver defective
Solution Replace the Thermal Head
Reference n.a.
Home


1.2.7 Persistent blank line in print direction.
Symptom Persistent blank line in print direction. The

width of the blank line is 2.40 or 4.80 or
9.60 mm.
This fault is called "TH driver drop"
9,60 mm
test image. or 4,80 mm
or 2,40 mm
536433SL.CDR
Figure 10
Reference n.a.
Home


1.2.8 Intermittent blank line in print direction.
Symptom Intermittent white line in print direction. The

width of the blank is 2.40 or 4.80 or 9.60
mm.
This fault is called "Intermittent TPH driver
drop"
9,60 mm
This fault can best be observed in the STI2 or 4,80 mm
test image. or 2,40 mm
536433SM.CDR
Figure 11
Reference n.a.
Home


1.2.9 Wide Bands with lower Density at the left and/or right Hand Side of the Film
Symptom Uneven density at the right and/or left hand

side of the image. Density is too low
compared to the middle part of the image.

test image.
536633SH.CDR
Figure 12
Defect • Aging of the print drum: Different elasticity of the print drum rubber over the drum
width.
This fault should only appear for more than 100.000 film cycles.
Solution • Perform a Printhead profile calibration.

• In case this does not help, exchange the print drum.
Reference n.a.
Home


1.3 Stripes vertical to Print Direction
1.3.1 Regular Line Structure vertical to Print Direction: Banding
Symptom Regular line structure 90° to print

direction, also called 'banding' or
'transport shocks'. Usually only
visible in areas, where the density
is constant.
This fault can best be observed in

the STI test image.
536433SD.CDR
Figure 13
Defect Irregularities in the film transport system (mechanical problem). Depending on the
distance of the banding lines, following parts can cause such a banding:
• approx. 110.6 mm distance: print drum, drum bearings
• approx. 137 mm distance: toothed belt
• approx. 28 mm distance: tension roller
• approx. 16 mm distance: drum motor axle; belt mounted the wrong way (belt
running direction important, as the belt deposits dust between the teeth of the
motor pulley, to which it adapts by small abrasions)
• approx. 0.55 mm distance: One tooth of the drive belt
• approx. 0.159 mm; 0.079 mm; 0,040 mm distance: 4, 2, 1 steps of the drum
motor.
• Random distance: TH data connection
Solution Check the complete print drum drive (motor bearings, drum, belt pulleys, belt tension).
Solution depends on the distance of the lines.
Reference n.a.
Home


1.4 Dot-shaped Image Faults
1.4.1 Dot-shaped faults - Pinholes
Symptom These errors show as small transparent

and isolated dots, typically < 0.2mm.

test image.
536633TB.CDR
Figure 14
Defect • Pinholes are present in the film before printing
Solution • Pinholes must be regarded as a film problem (which cannot be avoided).
Reference n.a.
Home


1.4.2 Dot-shaped faults - Bubbles
Symptom Bubbles show up as clusters of small

pinholes, usually in the Dmax area of the
film.
Bubbles must be evaluated with a
magnifying glass.
Bubbles disappear by lowering the Dmax

test image.
536633TA.CDR
Figure 15
Defect • Temperature on the film too high

(2) Print the STI1 image and check for bubbles
(3) If the bubbles are still present do the density reproduction check, if necessary
perform a CDM calibration followed by a film calibration.
(4) Print the image STI1 and check for bubbles
(5) If the bubbles are still present, use film with different emulsion number, if
possible.
(7) Print the image STI1 and check for bubbles in the Dmax area.
Reference n.a.
Home


1.4.3 Dust Particles on the Print Drum
Symptom Oval or round spot with a lower (or

higher) density. There is sometimes a
zone of higher density in the center of
this area. The error is repeated a few
Print direction
times on the film. approx. 110 mm
Distance between errors equals the

approx. 110 mm
drum diameter (=110 mm)
536333TD.CDR
This fault can best be observed in the
536633TD.CDR
STI1 test image.
Figure 16
Defect • Dust/dirt on the print drum. Drum errors are easy to detect since the diameter of
the drum is small compared to the length of the film. This results in the same
drum error a number of times on the same printed film having a distance between
errors equal to the drum diameter (=110 mm)
Solution (1) Print the STI1 test image

(2) Clean the print drum with a cleaning tissue soaked in water and soap
(3) Print again the STI1 test image.
Reference n.a.
Home


1.4.4 Dust Particles in the Film
Symptom Transparent spots, usually a black particle

can be seen in the middle of the
transparent spot.

test image.
536633TE.CDR
Figure 17
Defect • Dust particles or aggregates in the top layer of the film
Solution • Dust particles in the film are a general film problem (which cannot be avoided
100%).
Reference n.a.
Home


1.5 Surface related Image Faults
1.5.1 Blemish: This fault looks like Dirt spread out on the Surface of the Film.
Symptom The fault looks like dirt spread out on the

surface of the film. It is called 'blemish'.
Blemish is also visible on the light box.
Print direction
test image.
536633TF.CDR
Figure 18
Defect • Temperature on the film too low

(2) Print the image STI1 and check for blemish
(3) Check the TPH temperature, check if the temperature of the TPH is clearly higher
than the ambient temperature (TH temperature only available in Specialist Tools -
Print Engine)
(4) If the TPH temperature is not OK,
o check if the print head heater foil is still working,
o check if the TPH thermistors are still working, temp. > 50ºC,
o check if the print head thermo switch is still working.
(5) If the TPH temperature is OK,
o check Dmax, if not OK go to trouble shooting Dmax,
(6) If blemish is still present, use another film batch.
Reference n.a.
Home


1.5.2 Sratches: One or more bright Line over the whole Length of the Film
Symptom Scratches appear as one or more bright

line over the whole length of the film.
To judge whether a bright line is caused by
a scratch, take the film from the light box
and check the surface at both sides of the
film by keeping it horizontally with light in the
background. In addition scratches can be
felt with the finger nail.

test image.
536433SC.CDR
Figure 19
Defect • Most likely contamination of the TH
• Mechanical part inside the printer (unlikely)
Solution (1) Clean the TH. Refer to chapter 3.6, section "Check for dust stripes".
(2) In case this does not improve the stripes check the film path for a mechanical
part which may cause the scratch(es)
(3) In case the mechanical part which causes the scratch(es) cannot be detected,
most likely persistent deposits on the TH are the cause of the scratches. In this
case replace the TH.
Reference n.a.
Home


1.5.3 Film Curl if Film is hanging at the Lightbox
Symptom Curl of the film in case it is hanging at the lightbox for a long time
This phenomenon can be seen at any kind of DT2 B / DT2 C film
Defect Bimetal effect due to asymmetric structure of dry films
Solution There is no solution for curl increase at the lightbox.

Note: After printing curl is no issue for DT2 films.
Reference n.a.
Home


1.6 No LCD Display
1.6.1 Blank LCD Display
Symptom After power on, the printer does not start up: The LCD display stays blank more than
10 secs.
Defect 1 P1 at Display Module or P8 at Devil CPU not connected.
Solution 1 Check connections between Devil CPU and Display Module.
Defect 2 Power cord of the printer not connected or defective power supply
Solution 2 Check, whether the power supply fan is working. If not, check the printer connection to
the wall socket.
Reference n.a.
Home


1.7 Error and Warning Messages
1.7.1 Display Message: MODXX: Please replace Module
Symptom Display Message: MODXX: Please replace Module.

MODXX is one of the modules in the table below.
Defect The printer detected that a module is defective
Solution (1) Switch the printer off /on once, to confirm that the error is persistent.
(2) Order the corresponding module.
MOD Nr.. Spare Part

MOD01 UPPER TRAY W/O TAG
MOD02 LOWER TRAY W/O TAG
MOD03 / MOD04 UPPER / LOWER PICK UP MODULE
MOD05 THERMAL HEAD DS530x
MOD06 OUTPUT MODULE
MOD07 DRUM DRIVE MODULE
MOD08 DEVIL MODULE
MOD09 POWER SUPPLY
MOD10 KEYPAD/DISPLAY MODULE
MOD11 INPUT SENSORS MODULE
MOD12 THANOS4B W/O SDRAM
MOD13 CAM DRIVE MODULE
MOD14 GEAR BOX & BELT
MOD15 SUSPENSION DRIVE MODULE
MOD16 TPH COOLING FAN _
MOD17 PUMP & VALVES ASSY
MOD18 RAM MODULE
MOD20 VILIS COOLING FAN
(3) Replace the module. Refer to chapter 3.5


NOTE:
The message "MODXX – Please replace module" is only issued, in case the online
diagnosis has checked all possible reasons for the fault. The only possible cure: To
replace a certain module.
Nevertheless it is still possible with very low chance, that a defective cable could have
caused the fault.
Reference n.a.
Home
1.7.2 Display message: New Error Exxxxxx
Solution (1) In the Key-operator menu select "7 Service actions - 1 Error messages" to view
reason and cure for the current error
(2) Troubleshoot as described in the error description.
NOTE:
The EXXXXXX error messages are also logged in the infocounter as HCXXXXX
messages.
Example: Error "E301003 - RF1 defect" on the display is logged in the infocounter as
error HC301003.
A list of all errors is also in the appendix of chapter “Troubleshooting”.
Reference n.a.
Home


1.7.3 Display Message: New Maintenance
Message Meaning Refer to

New Maintenance Thermal Head Cleaning required Drystar AXYS reference
M1 manual
New Maintenance Thermal Head fan dust filter Chapter 3.5
M2 replacement required
New Maintenance Thermal Head end-of-life. Thermal Chapter 3.5
M3 head module replacement required
ONLY If image quality is degraded
New Maintenance Reminder for upper tray (M4) and Chapter 3.6
M4 / M5 lower tray (M5) calibration. Only active
if automatic film calibration initiation
switched off.
New Maintenance A general maintenance is required Chapter 9
M6
Welcome to this
DryStar Axys printer
Service - Service actions

Maintenance Action Cycles Factory Current Active Reset Item
to go settings settings
Y Y
Thermal head cleaning required 5000 5000 5000 N N
Y Y
Replace thermal head anti dust filter 25000 25000 25000 N N
62500 Y Y
Replace thermal head (end of life) 62500 62500 N N
4898 5000 5000 Y Y

Film calibration upper tray required N N
5000 5000 5000 Y Y
Film calibration lower tray required N N
5000 5000 5000 Y Y
Service maintenance required N N
Accept Changes Discard Changes Reset Values

536709fk.cdr
Figure 20


NOTE:
The different maintenance actions can be configured by service. The graph above
shows the default parameters.
By default only "Replace Thermal Head Antidust Filter" and "Film calibration
upper/lower tray" are active.
1.7.4 Message "Error System Failure"
Symptom After power on, the printer does not start up: The LCD display shows message
"ERROR System Failure"
Defect The message "Error System Failure" appears in case the operating system and so the
"Online Diagnosis" was not able to start up completely.
Possible defects for this error message:
• Hard disk power or data cable not connected or defective
• Hard disk defective
• Software not loaded on hard disk
Solution (1) Check whether hard disk power and data cable is properly connected
(2) Reboot the printer
(3) In case problem persists, reboot again and check bootup message (refer to
chapter 3.2 for terminal connection to the printer). Refer to Figure 21.
(4) Even in case the printer booted from the boot EPROM (= FLASH), the login will
appear: Enter username "mega" and the service password.
(5) Change to C: drive by typing "cd C:"
(6) In case drive C: cannot be found, the hard disk is defective
(7) In case drive C: is present, check whether software is available on the hard disk:
- Type "dir startup.com" to check, whether the boot file is available.
- Type "dir", to see whether any software is available on the C: drive
(8) Re-install software with the Emergency software installation procedure. Refer to
chapter 3.2, Machine specific tools, software tools and auxiliary means, section
"SW Installation on a printer in "Error System Failure" State.


############################################
### WARNING, YOU ARE BOOTED FROM FLASH ###
### startup.com could not be found on C: ###
### Reason: bad disk or file not found ###
############################################
Path = RAM:\
System disk = RAM:
Tools installed
TCP/IP version 2.14
TCP/IP Net0 Ethernet address is 08:00:66:80:29:fa
** Netcfg, Broadcast failed, err=0xA32
TCP/IP Net0 Internet address is 192.168.150.81
TCP/IP Checking if my IP address is already in use
** Netcfg : Adding route failed a33 (0 via 0.0.0.0)
TCP/IP http server installed on port 80
###########################################################
# To install new software in the field, use the existing #
# installation tools !!! #
###########################################################
Figure 21: Part of bootup message with defective / disconnected hard disk or
missing software on hard disk
Reference n.a.
Home


1.7.5 Keypad shows "Please wait - Selftest Proceeding" for more than 5 Minutes
Symptom After power on, the printer does not come into READY state: The printer shows "Please
wait - Selftest proceeding" for more than 5 minutes.
Defect The message "Please Wait - Selftest Proceeding" is generated by the keypad internally
directly after switch on.
In case it does not disappear after max. 5 minutes, following possible reasons exist:
(1) Printer is not able to boot up
- defective RAM
- defective Thanos CPU
- Jumper J1 on Thanos set
(2) Keypad defective or not properly connected.
(3) Power for Devil/Thanos CPU missing
Solution (1) Check power cable to Devil

(2) Check LEDs on Power Supply, Thanos and Devil. Refer to chapter 3.4.
(3) Check, that Jumper J1 on Thanos is open
(4) Check whether the RAM module is properly inserted.
(5) Check data cable between Devil CPU and Keypad module.
Reference n.a.
Home


1.8 Image Transfer Problems
1.8.1 Images are not shown in the Printer Queue
Symptom An image which was sent from the host modality to the printer is not displayed in the
printer queue.
Defect 1 • Network cable disconnected or defective;

• Wrong network configuration at the host modality or the printer,
• Defective network hub or router,
• Defective Devil CPU
Solution 1 Check cabling, e.g. use a crossed network cable, make a direct connection from the
printer to the Service PC and send a ping from the Service PC to the printer. Refer to
chapter 3.2, Machine specific tools, software tools and auxiliary means (section
'Adaptation of the PC IP address') for detailed information regarding network
connection from printer to Service PC.
If cabling is okay, check printer AE-title at the host modality or printer IP address.
Check modality AE title and IP address entered at the printer.
Defect 2 Hang-up of the communication between host modality and printer
Solution 2 Reset printer and host modality.


Defect 3 Mismatch in DICOM communication between host modality and the printer.
Solution 3 (1) Start up ADVP (AGFA DICOM Visual Print) on the Service PC.
(2) Send an image from the modality to the laptop.
(3) Send an image from ADVP to the printer.
• For more info to ADVP refer to chapter 3.2 Machine specific tools, software
tools and auxiliary means, section 'ADVP'.
• Possibly send the logfile to your GSC for evaluation.
Reference n.a.
Home


1.9 Film Jam
1.9.1 Message: Remove Film Jam
Symptom The printer displays a "Film Jam" message
Defect The film did not pass a film sensor in the specified time window
Solution Remove jammed film.

In the infocounter check the corresponding error message for further troubleshooting.
Refer to chapter 3.2.
Reference n.a.
Home


DD+DIS033.07E FAQ
2 FAQ
Question Does the printer use any service software?
Answer The service software for the printer is "built – in". It can be accessed in the key-
operator menu of the local keypad and the browser pages 'key-operator command
session', 'service command session' and controller related browser pages.
Question Is a service PC required for installation, repair or maintenance?
Answer In general for basic installation, repair or maintenance no PC is required.

Following exceptions exist:
• For TH calibration
• To configure maintenance settings
• To print STI1 / STI2 / LinCheck /medicalimage testimages
• To configure behavior for failed RF tag reading
(no print / print with Dmax = 2.0)
• To access the modules pages for testing sensors and motors of the printer.
• To configure Logical printers, to define a host profile for special Image or
Connectivity settings (Annotations, OEM Lut etc.)
• To access controller related SW pages like "DICOM, LPD and HIPAA report",
"Print queue editor" and "Controller Logging".


DD+DIS033.07E FAQ
Question Which possibilities exist to install software on the printer?
Answer SW Update: Loading a SW patch:

• Via CF card or via browser
SW Upgrade: Upgrade to a higher major SW release (e.g. SW Rel. 2 to 3)
• Via CF card or via browser
SW Installation on an empty, new hard drive:
• Via CF card
Emergency SW Installation on a printer in ERROR, System Failure state
• Via CF card
Note: Difference between SW installation on empty HD and Emergency SW

installation: At SW installation on an empty HD the machine specific data have to be re-
loaded after SW Installation. At Emergency SW installation the machine specific data
can be preserved during the SW installation procedure.
Question Is it possible to erase the complete queue?
Answer In general it is possible to format the partition F: of the printer if connected via terminal.
To connect to the terminal level however, a password is required.
Via local keypad and via browser pages "Print Queue Editor" it is possible to erase
single print jobs.


DD+DIS033.07E FAQ
Question What in detail is a film calibration and what is the recommended film calibration
frequency?
Answer A film calibration is printing a 32 steps grey wedge on a film, measuring the different
steps with the internal CDM and storing the 32 grey wedge values as sensitometric
curve.
By default the film calibration is initiated with every fifth new film package. The
automatic calibration can be configured in the '2 Change settings - 4 Image Quality - 1
General' screen in the key-operator menu. It is recommended to leave it activated and
even set it on film calibration for every new film pack. Reason: Films with different
emulsion numbers have a different sensitometry.
Question Are the calibrations logged in the infocounter?
Answer In the infocounter entry '3.5 calibration history' all calibrations are logged: date, number
of films printed and type of calibration (film / CDM / print head profile)
Question If a print job can not be printed for any reason, what status will be displayed on the
local keypad for this printjob?
Answer If the job in general can be printed, but the correct media size or type is not present,
the job will be displayed in the print queue with the desired film type/size in first row
(instead of 'printing' or 'calculating' or 'waiting' e.g. 'blue 10x12' will be displayed). This
print job will stay in the queue, until the problem (wrong film size or wrong film media) is
solved.
Jobs that have got the correct film size and media, but cannot be printed out of an
unknown reason get a 'waiting' entry and will stay in the queue forever. They can be
deleted by pressing the 'delete key'.
Question What is the meaning of the different displays in the print queue?
Answer Waiting: The job is in the printer queue, waiting to be further processed
Calculating: The image map for this job is calculated (sensitometry is applied; Dmax is
adjusted; compensations are applied; image processing as defined in the host profile is
applied)
Printing: A film for this print job is between film magazine and film output.
Blue 10x12 (this is just an example; can also be any other media type and format): The
desired film size/type is not available.


DD+DIS033.07E FAQ
Question How does the Drystar AXYS treat open DICOM associations, which are not
automatically closed by the modality?
Answer The association is kept open for 15 minutes if there is no activity and the host profile
parameter "association timeout" is left at default = 0. This parameter can be changed
from 0 to 86,400 secs and the timeout will change from 15 minutes to a possible 24
hours. This can be useful for modalities that do NOT break the association (i.e.
Siemens,Picker/Marconi/Philips, etc...). The modality can have problems re-
establishing the connection with the printer if the association timeout as defined in the
host profile causes the association to be broken.
Question If a film jams in the output unit of the Drystar AXYS, would this film be automatically
reprinted?
Answer Yes, jammed films are always reprinted.
A film is only erased from the printer queue, in case no film jam or other error was
reported during printing. The image is erased if the film sensor in the output module
gets triggered by the film in the defined time window.
Question How are the layouts defined in the Printer?
Answer The newer Drystar's (AXYS, 5300, 5500) do not have layouts in the software like the
older Drystar's 2000 & 3000 (.idf files).The modality sends the desired layout via
DICOM print. Newer Drystar's map it to the printable area on film defined by the pixel
matrices per film size. The pixel matrices are shown in chapter 11, Installation Planning
and in the appendix of the Hardcopy Application Manual.


DD+DIS033.07E FAQ
Question What is APIPA?
Answer Automatic Private IP Addressing (APIPA) is a feature of Windows-based operating

systems (Windows 98, ME, 2000, and XP) that enables a computer to automatically
assign itself an IP address.
Consequences of APIPA for Drystar AXYS:
• The default IP address of the printer is 169.254.10.10
• The default subnet mask is 255.255.0.0
Consequences of APIPA for Drystar AXYS Installations:
• After unpacking and switch-on, it is after approx. 2 min. possible to connect
via network hub or crossed network cable to the web pages of the printer. It
is not required to wait for the complete printer boot-up, before the printer
configuration can start.
• Also at "Emergency Software Installation" without saving of the machine
specific data the default IP address is set to 169.254.10.10 to allow a
browser connection approx. 2 min. after switch-on.
PC Settings for APIPA:
Windows 98 / Windows ME / Windows 2000:
Select “Control Panel – Network – Properties – Internet Protocol (TCP/IP) – Properties
– Obtain an IP address automatically".
Note: The path may differ for different operating systems.
Windows XP:
Select “Control Panel – Network Connections – Local Area Connection – Properties –
Internet Protocol (TCP/IP) – Properties – Tab: Alternative Configuration – Automatic
Private IP address".
Question Where do I find the menu for the CDM calibration?
Answer The only place you can find the calibration for the CDM is the service command
session in the browser pages. Reason: As a CDM calibration should be required very
seldom (The CDM light source is a very stable LED), this menu is "hidden" in the
browser pages.


DD+DIS033.07E FAQ
Question What is meant with key-operator menu "select default for film calibration"?
Answer In this menu it can be set, whether the automatic film calibration with insertion of a new
film package should be switched off or on. Default = on with every 5th film pack.
Question Where do I find documentation on recycling guidelines?
Answer Query on AGFA recycling pass for Drystar AXYS on the Agfa intranet.
http://dokx.agfa.be/ehs_ms.html
(home page = http://intra.agfanet/cd/ep/ehs.nsf)
Question What is the difference between film throughput and access time?
Answer Throughput is measured in films per hour. This is measured in the factory with a
simulated standard configuration, e.g. a modality sends DICOM images in "image
mode".
Access time is this time between pressing "PRINT" at the modality until the film is in the
film tray of the printer. The access time for the first film is always approx. 20 secs.
longer than for the following films, as the printer is able to do printing and processing
simultaneously for following films.
Question Why is there a difference in TH cleaning procedure for Drystar AXYS and Drystar 4500
Answer At Drystar AXYS the TH cleaning procedure comprises one additional step (refer to
chapter 3.6: Check for dust stripes):
A dry TPH cleaning (with an ink eraser): In case DT2 films used in Drystar AXYS are
printed at the wrong side, they make a contamination of the thermal head, which only
can be removed by dry cleaning. This persistent contamination doesn’t show up with
DT1 films in Drystar 4500.
Due to a backside printing detection (see chapter 2, Theory of operation), the
contamination is much less than with Drystar 5500/5503.


DD+DIS033.07E FAQ
Question Where can I find additional information to image adjustments, image quality and related
key-words like TMML, A#sharp, cubic, OEM LUT and logical printers?
Answer These items are described in the Hardcopy Application Manual DD+DIS269.06E. The
Hardcopy Application Manual also contains info to
• Printing principles
• Film material basics
• Overview of all printers and related gateways
• Overview of printer features and related SW Versions
• Aspects of film viewing
• Image Quality Adjustment
• Image Quality Control
• Tools
Question What are the main differences between Drystar Axys and Drystar 5302?
Answer The DRYSTAR AXYS is based on the DRYSTAR 5302 printer with following main
differences:
Functional Difference:
• D max. up to 3.80 O.D. allowing to print mammo images.
Hardware Differences:
• New thermal head with higher resolution (508 dpi instead of 320 dpi)
• Faster CPU for image processing (Thanos CPU instead of Themis CPU)


DD+DIS033.07E Tips & Tricks
3 Tips & Tricks
3.1.1 Density measurement of Drystar Films
• For density measurement of Drystar films a calibrated densitometer MacBeth TR-

924, X-Rite 331, X-Rite 341, X-Rite 301, X-Rite 310 or Gretag D200-2 is required.
• The densitometers must be calibrated with the calibration wedge of the supplier
according to the instructions of the supplier.
• The target Dmax depends on the default densitometer which is configured in
Key-operator menu "3 Change Settings - 5 Image Quality - 1 General".
• The film calibration is successful, if the measured Dmax is ≤ 2% different from the
target Dmax.
Default Target Dmax DT2B Target Dmax DT2C Target Dmax DT2
Densitometer Mammo
X-Rite 310 3.20 O.D. 3.00 O.D. 3.80 O.D.
X-Rite 331 3.09 O.D. 2.93 O.D. 3.68 O.D.
X-Rite 341 3.05 O.D. 2.89 O.D. 3.65 O.D.
X-Rite 301 3.10 O.D. 2.88 O.D. 3.63 O.D.
MacBeth 3.10 O.D. 2.91 O.D. 3.68 O.D.
Gretag D200 3.05 O.D. 2.88 O.D. 3.63 O.D.
Table 1: Target Dmax values for Drystar Axys
• When the Dmax isn't reached, automatically a second film calibration starts. The
TH power will be increased so that the Dmax will be reached.
• If Dmax is still more than ± 2% different from the target Dmax the display will
show "calibration failed". In this case check the CDM measurement area at the
lightbox for image faults (e.g. dust stripes)..
⇒ In case of image faults troubleshoot as described in section "Stripes in
Transport Direction".
⇒ In case no image faults are visible troubleshoot as described in
section "Dmax too high or too low".
Home



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HEALTHCARE Troubleshooting Guide

Imaging Services No. 01

Tips & Tricks

DOCUMENT CONTROL NOTE:

10-2007 printed in Germany Document Node ID: 14349417

► Purpose of this Document

• The troubleshooting guide (TSG) is the complete collection of device symptoms,

DOCUMENT CONTROL NOTE:

No. 01 DRYSTAR AXYS Chapter 3.3 / 2

1 SYMPTOMS AND SOLUTIONS...............................................................................................1

1.1.1 Dmin too high ............................................................................................................................1

1.1.2 Dmax too high or too low ..........................................................................................................2

1.1.3 Density Reproduction not okay .................................................................................................3

1.1.4 Optimal perceivable Levels not okay ........................................................................................4

1.1.5 Contouring visible; 'Landscaping'..............................................................................................6

1.1.6 Contrast and/or Sharpness not okay ........................................................................................7

1.2 Stripes in Transport Direction ...................................................................................................8

1.2.1 Dust Stripes on the Film............................................................................................................8

1.2.2 Dark Line(s) < 1mm in Print Direction.......................................................................................9

1.2.3 White or bright Line(s) < 1mm in Print Direction.....................................................................10

1.2.6 Persistent dark line in print direction.......................................................................................13

1.2.7 Persistent blank line in print direction. ....................................................................................14

1.2.8 Intermittent blank line in print direction. ..................................................................................15

1.3 Stripes vertical to Print Direction.............................................................................................17

1.3.1 Regular Line Structure vertical to Print Direction: Banding ....................................................17

1.4 Dot-shaped Image Faults........................................................................................................18

1.4.1 Dot-shaped faults - Pinholes...................................................................................................18

1.4.2 Dot-shaped faults - Bubbles....................................................................................................19

1.4.3 Dust Particles on the Print Drum.............................................................................................20

1.4.4 Dust Particles in the Film ........................................................................................................21

1.5 Surface related Image Faults..................................................................................................22

1.5.3 Film Curl if Film is hanging at the Lightbox.............................................................................24

DOCUMENT CONTROL NOTE:

No. 01 DRYSTAR AXYS Chapter 3.3 / 3

1.6 No LCD Display.......................................................................................................................25

1.6.1 Blank LCD Display ..................................................................................................................25

1.7 Error and Warning Messages .................................................................................................26

1.7.1 Display Message: MODXX: Please replace Module...............................................................26

1.7.2 Display message: New Error Exxxxxx ....................................................................................27

1.7.3 Display Message: New Maintenance......................................................................................28

1.7.4 Message "Error System Failure".............................................................................................29

1.8 Image Transfer Problems .......................................................................................................32

1.8.1 Images are not shown in the Printer Queue ...........................................................................32

1.9 Film Jam..................................................................................................................................34

1.9.1 Message: Remove Film Jam ..................................................................................................34

DOCUMENT CONTROL NOTE:

No. 01 DRYSTAR AXYS Chapter 3.3 / 4

1 Symptoms and Solutions

1.1 Contrast Reproduction Faults

1.1.1 Dmin too high

Defect • Film calibration not performed and/or

Solution (1) Perform a film calibration. Refer to chapter 3.6

Documents • No separate documents published for this symptom

DOCUMENT CONTROL NOTE:

No. 01 DRYSTAR AXYS Chapter 3.3 / 1

1.1.2 Dmax too high or too low

NOTE: CDM measurement area

For check of density reproduction only

In order to be useable this film should be

Defect • Film calibration not performed and/or

DOCUMENT CONTROL NOTE:

No. 01 DRYSTAR AXYS Chapter 3.3 / 2

Solution (1) Perform a film calibration. Refer to chapter 3.6