Paulie Correa Nieves

407-791-2657 | pauliecorrea10@gmail.com | Orlando, FL | www.linkedin.com/in/paulie-correa-nieves

EDUCATION
Bachelor of Science in Marketing Anticipated: December 2022
University of South Florida – Tampa, FL
GPA: 3.77

Relevant Coursework:
Basic Marketing: Enhanced knowledge on marketing for more of a global scope.
Statistical Methods: Gained an understanding of data and how to forecast decisions based on data.
Computers in Business: Gained knowledge on the use of data analytics and business applications.

RELEVANT COMPUTERS IN BUSINESS PROJECT

Biz Café Simulation, Business Skills & Advertising June 2020 – July 2020
• Developed and managed a business within a simulation by incorporating advertising, marketing, and
budgets to assure the business earned lots of profit and revenue.
• Performed different tasks such as developing a brand, slogan, and values to gain more customers.
• Created an analysis to help determine how much revenue is made and the areas we were struggling in such
as ambiance and budgeting purchases of new equipment and new products.

PROFESSIONAL EXPERIENCE
Customer Support May 2022 – Present
JetBlue Airlines – Kissimmee, FL
 Answer phone calls and assist customers with reservations.
 Answer customers’ questions about delays, cancellations, bag information, etc.
Front Desk December 2021 – May 2022
Cardiac Clinic – Kissimmee, FL
 Answer phone calls and schedule appointments.
 Answer patients’ questions about appointment and hours of clinic.
Guest Experience Expert
Marriott- Gaylord Palms Resort - Kissimmee, FL August 2021 – October 2021
 Check in guests and provide information on activities and amenities the resort offers.
 Answer calls from incoming, current, and past guests to assist them with check ins, check outs, and general
information about the resort.
Spa Attendant November 2020 – August 2021
JW Marriott Tampa Water Street – Tampa, FL
 Assisted guests in scheduling appointments, provide tours to sales teams to increase revenue at the Spa;
organized group events for a Spa day.
 Partnering with team of 8 people to further enhance the guests’ experience at the Spa by JW by developing
more ambiance factors such as lighting, additional amenities, and events that reach out to all different groups of
customers.
 Developed an inventory sheet for our Retail area which included the name of the vendor, pricing of each
product, and the quantity of each product. This inventory sheet allowed the team to have an idea of
pricing to further assist the guests.
Retail Attendant November 2019 – January 2020
Marriott- Gaylord Palms Resort- Kissimmee, FL
 Executed a high level of professionalism with customer service.
 Sold and educated customers on our seasonal products such as Christmas décor, variety of gifting
options, and additional activities guests can partake in.
COMPUTER/TECHNICAL SKILLS
Data Analysis & Visualization: Excel, Tableau, Adobe Photoshop, Adobe Illustrator, Adobe InDesign
Business Applications: Microsoft Word, PowerPoint, Outlook
Languages and Technologies: HTML

HONORS / AWARDS / ACTIVITIES

Member, Sigma Kappa Sorority Organization March 2021 – August 2021
• Participate in many volunteer events and create activities within the organization to become more involved
within our community.
Community Service, 300+ hours August 2019 – Present
• Participated in many school events within organizations, volunteered in Gala events, planned events such
as Homecoming Dances.
Recipient, Osceola County Education Foundation Scholarship May 2020

• Received the scholarship by demonstrating academic success and need.

President of Keyettes, Young Women’s Community Service Club March 2018 – May 2020

Vice President of National Beta Club, Community Service Club March 2017 – May 2020

Vice President of SWAT, Students Working Against Tobacco August 2019 – May 2020

Sergeant at Arms of Senior Steering, Senior Class Government March 2018 – May 2020

Sergeant at Arms of SGA, Student Government Association March 2018 – May 2020

Member of National Honor Society, Prestigious Community Service Club March 2018 – May 2020

Varsity Cheerleading Team April 2017 – May 2020

Varsity Tennis Team February 2016 – March 2020