Hiring information:

Company: MINISO

Location: Ho Chi Minh city

Company size: 200-500 employees

Position: Customer service

Job type: Full-time and part-time

Salary: Competitive

Job description:

Qualifications:

 Male/Female aged 18-27 (1995-2004).

 Graduated from High School or higher education.
 Eager to learn, good ability to withstand work pressure, honesty, hard work.

Experience:

 No experience required, be able to join the training course for new candidates.
 Have periodic training from experts based on the system and standards of the
companies.
 Have any experience as a salesperson or customer care staff is a plus.

Responsibilities:

 Enhance customers’ shopping experience.

+ Ensure that the shop is ready at the opening time.
+ Greet customers upon entry and exit.
+ Support customers in the shopping process.
+ Propose the most suitable products & services for customers.
+ Inform the customers about the products, promotions, discounts, events.
+ Resolve customers’ questions, concerns, which arise during the shopping
process.

 Build good customer relationship

+ Always smile and create connections between customers and employees
+ Handle complaints from customers.

 Develop self-competency
+ Participate in training sessions organized by the company.
+ Participate in team building activities organized by the company.
Abilities:

 Be able to manage, negotiate, persuade, consult services for customers

 Be able to stay calm in an intense environment
 High attention to detail

Skills:

 Good at computer skills, Excel is a must

 Be able to communicate in English is an advantage (exchange with foreign customers)
 Have a good sense of soft skills: problem solving, teamwork, communication.

ABOUT MINISO:

MINISO is a Japanese-inspired lifestyle product retailer, offering high quality household goods,
cosmetics and food at affordable prices. Founded by CEO Ye Guofu, MINISO has opened more
than 4,200 stores in over 80 countries and regions since 2013, including the US, UK, Canada,
Australia, Spain, UAE, India, and Mexico.

A retailer delivering fun, high-quality new goods.

We have a saying at MINISO that “a better life has nothing to do with the price” – and that is
the mission that drives us to deliver well-made and highly-designed goods for value- and
quality-conscious consumers worldwide.