Denali Region

Denali Princess Wilderness Lodge, McKinley Chalet Resort

& Denali Shared Services

Employee Guide

1
Table of Contents
Welcome to Denali..............................................................................3
Payroll Information..............................................................................4
Transportation: Getting to Denali.......................................................5
Uniforms and Workplace Appearance.............................................6-8
J-1 Students Information.....................................................................9
W4 and I-9 Requirements.................................................................10
Property Information...................................................................11-16
Employee Housing Information...................................................17-25
Employee Discount/Travel Information.......................................26-27
Frequently Asked Questions........................................................28-30
Contact Information.....................................................................31-32

2
Welcome to Denali!
Welcome to the Denali HAP Alaska-Yukon team. For some of you this may
be a new adventure and for those of you returning, welcome back.

The Denali Princess Wilderness Lodge & McKinley Chalet Resort have
been built around the enthusiasm surrounding Denali National Park. The
success of our lodges is only possible when our employees are living their
own adventure, are in pursuit of great service for our guests, and are
interested in the growth and development of Denali’s future. The
management team takes pride in the accomplishments of our
organization and we are excited you will be a part of this. Our main
focus this year will be Guest Satisfaction and to top our service scores
from 2015 while continuing to grow our relationships with our neighbors.
With an excellent staff sharing similar goals, we will achieve Service
Excellence for our guests and employees.
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Payroll
HAP Alaska Yukon payroll is almost paperless. Your first paycheck will be a “live” paper check, but for later payment, you should
choose either Direct Deposit into a bank account(s) or the ADP TotalPay Card. Look for these options in your hiring documents
under Direct Deposit Authorization.
If you choose the ADP TotalPay card, remember to register and pick up your card from the HR Office as soon as possible after you
arrive.

You will not receive a full paycheck for nearly THREE WEEKS. Plan on having enough money on hand in the meantime for any
incidentals you might need.

You will be paid bi-weekly (every two weeks). Each pay period ends on a Sunday and pay day is on the Monday eight days later.

When you sign up for direct deposit or the ADP TotalPay Card , your pay will be deposited by the Friday after the pay period ends!
Keep in mind, it may take up to three weeks to receive your first paycheck, so be prepared!

iPay

Make it easy on yourself! You can view and print copies of your pay stubs and W2 forms by signing up for iPay. Go to
www.ipay.adp.com and follow the instructions. You will need:
• Pass code Princess-Cruises
• Your Social Security number
• Your home email address

The ADP TotalPay Card is a payroll funded debit card. When you have your pay deposited into this account it can be used for debit
card purchases and most places where VISA cards are accepted. If you want the ADP card, you can register and get the card at the
HR office along with instructions for activating and using the card. Go to www.moneynetwork.com for more information.

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Transportation: Getting to Denali
If you are flying into Anchorage, time your arrival to take advantage of our bus transportation to Denali on certain dates for each
property. Look at the list below for the pickup date for your job site and let us know if you want to board the shuttle at the
Anchorage Airport or Anchorage Westmark. Email us at denalihr@hollandamerica-princess.com
May 5th for Denali Princess Employees May 10th for McKinley Chalet Resort Employees
Westmark 12:00 pm, Airport 2:00 pm Westmark 12:00 pm, Airport 2:00 pm

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 Uniforms and Workplace Appearance
In order to maintain a professional environment in the workplace, employees are expected to exercise good judgment in selecting their dress
and in their appearance by striving to present a positive, polished professional image. Company standards of dress, personal hygiene, and
safety must be observed at all times.

Uniforms
The appropriate uniform for each position has been carefully selected; of which some portions may be furnished by the company and others by
the employee. If Employee is provided Company-issued uniform items, employee agrees to maintain the uniform items in clean and good
condition throughout the term of employment. Shoes should be clean and polished at all times. You are expected to maintain a neat and
conservative appearance and any aspect of dress or appearance that attracts undue attention is not permitted. If you have medical, religious, or
other reasons for being unable to comply with the Workplace Appearance standards, you must notify your supervisor immediately.

Examples of Appropriate Work Pants (To be provided by the employee)

Khaki Pants: Black Pants:

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7
Employee ID Cards & Name Tags
 Employee Identification Cards/Bus Pass
All employees will be issued a photo identification card. ID cards are used to
show your employment status and whether or not you are 21 years of age,
and also serve as your pass to ride our Employee Shuttle.
You must carry your ID card while on duty, dining or riding the Employee
Shuttle. To replace an ID card that has been lost, see the Human Resources
department. There is a $5.00 fee to replace a lost card. ID cards must be
returned to Human Resources at the end of the season.
 Name Tags
Each employee is issued a name tag to be worn at all times while on duty. The
name tag is considered an important part of your uniform. There is a $5.00
fee to cover the cost of each lost name tag. Name tags must be returned to
Human Resources at the end of the season.

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Student Work and Travel Program (J-1)
J-1 Visa Students MUST go to the Social Security Administration to apply for your social security card
prior to your arrival in Healy.
You will need to bring your passport and your papers from your agency with you.

Social Security Administration (Opens at 9:00am)

222 W 8th Ave, Suite 66
Anchorage, AK 99501
1-866-772-3081
1-800-772-1213
You will need to bring:
Paperwork from your agency (DS2019 form)
Passport w/valid work visa attached
You will need to give them the following mailing address where they will send the card to:
Your Name Here
c/o The Homestead
P.O. Box 420
Healy, AK 99743
(It is very important that you use this address only)

The Social Security Administration is open Monday-Friday at 9:00am. If you are arriving Sunday-Thursday, you
will need to make one nights lodging accommodations and then arrive at the Social Security Administration the
following morning. Shuttle transportation from Anchorage to Denali Park can then be made for that afternoon.
Opening a Bank Account
You can either open a bank account with First National Bank of Alaska in Healy or you can open a bank
account in Anchorage at Wells Fargo. Wells Fargo is located inside the 5 th Ave Mall on 5th Avenue in
Downtown Anchorage Alaska.
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 W4 and I-9 Requirements
All employees, citizens and non-citizens, new or returning employees, are required to provide proof of eligibility to
work in the United States (source: U.S. Citizenship and Immigration Services). On or before your first day of work you
must bring with you original unexpired documents, as listed below, that provides identity and eligibility to work in the
U.S.A. Do not bring photocopies or faxed copies. If you do not provide this information on or before your first day of
work, you cannot work and Princess cannot pay you!
One Item for List A
List A
Documents that Establish Both Identity and
Employment Eligibility
1. U.S. Passport or U.S Passport Card
2. Permanent Resident Card or Alien Registration
Receipt Card (Form I-551)
3. Foreign passport with a temporary I-551 stamp or
temp. I551 printed notation on a machine- readable
immigrant visa
5. In the case of a nonimmigrant alien authorized to
work for a specific employer incident to status, a foreign
passport with Form I-94 or Form I-94A bearing the same
name as the passport and containing an endorsement
of the alien's non-immigrant status, as long as the
period of endorsement has not yet expired and the
proposed employment is not in conflict with any
restrictions or limitations identified on the form.
6. Passport from the Federated States of Micronesia
(FSM) or the Republic of the Marshall Islands (RMI) with
Form I-94 or Form I-94A indicating nonimmigrant
admission under the Compact of Free Association
between the United States and the FSM or RMI
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or One item from List B AND One from List C
List B List C
Documents that Establish Identity Documents that Establish Employment
1. Driver’s license or ID card issued by a state or outlying possession of the
Eligibility
United States provided it contains a photograph or information such as
name, date of birth, gender, height, eye color and address 1. Social Security Account Number card other than
one that specifies on the face that the issuance of
2. ID Card issued by federal, state, or local government agencies or the card does not authorize employment in the
entities, provided it contains a photograph or information such as name, United States
date of birth, gender, height, eye color and address
2. Certification of Birth Abroad issued by the
3. School ID card with a photograph Department of State (Form FS-545)
4. Voter’s registration card 3. Certification of Report of Birth issued by the
Department of State (Form DS-1350)
5. U.S. Military Card or draft record
4. Original or certified copy of birth certificate issued
6. Military dependent’s ID card
by a State, county, municipal authority, or territory
7. U.S. Coast Guard Merchant Mariner Card of the United States bearing an official seal
5. Native American Tribal document
8. Native American tribal document
6. U.S. Citizen ID Card(Form I-197)
9. Driver’s license issued by a Canadian government authority
7. Identification Card for use of Resident Citizen in
For persons under age 18 who are unable to present a document listed
the United States (Form I-179)
above:
10. School record or report card 8. Employment authorization document issued by
the Department of Homeland Security
11. Clinic, doctor, or hospital record
12. Day-care or nursery school record
 DENALI PRINCESS I WILDERNESS LODGE·

Amenities Dining Shopping Entertainment Tours

0 ATM 0 King Salmon Restaurant G) Denali Princess GeneralStore 0HotTubs Tour Desk
arltle MOin lodge " Atnd & dtnnet lcY<>'e<linii"'M().(IL

m Dining 0 Base C amp Bar & Grill

""" lunc d,.,.., Princess VlIlage Gift Cabins
Music of Denali Dinner Theater $Denali Nat onalPark
Entrance Area Shuttle
& Emergency Assembly Area
0 The lee Box 0 River View Walk ,..,...,. hount (tom ,;,IAom Lodge
10 me- f.O! cen. v & rtD'It1eods
Music of Denali Dinner Theater CD aath -
0 Espresso I Coffee Shop d«>fv&•.... - C9 M•opoot 238.$ 0 Tlm rline Salon & Massage
fl) lynx Creek Pizza & Pub G) TheC.Che
D Canyon MedicalClinic Jun<:h OoMe<'
Fox C r k Studio

0 Information Kiosks & Sourdough Breakfast Buffet cablh

Cie011ost
0 Tr.-linv Poot
a Guest laundry
G) Ri ver Run Espresso
u oecvr,. < 'J_f(,wt pc73r,..,..$
191 luggage Storage
0 Rapids Morning Express
Photo Opportunity CQfle,
0 jo & po.<me$
Lof/f!e

eJ On Property Shuttle 0 Rapids Bar & Deck

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Pictures of Denali Princess Wilderness Lodge
The Great Room

Back of Main Lodge Front of the Main Lodge

Grizzly Bar & Grill’s Deck

Overlooking the Nenana River King Salmon Restaurant

Promenade Shopping

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Denali Princess Wilderness Lodge Features
Property Features Available Excursions
656 Guest Rooms Tundra Wilderness Tour
Gift Shop Kantishna Experience
Promenade Shopping Teklanika Tour
Tour Desk Natural History Tour
Timberline Salon & Massage Wilderness Living & Dog Cart Ride
On Property Shuttle Service around property Denali Excursion by Helicopter
Music of Denali Dinner Theater
Seven Dining Options Husky Homestead
King Salmon Restaurant Denali Jeep Backcountry Safari
Grizzly Bar & Grill Covered Wagon Adventure
Lynx Creek Pizza & Pub Black Diamond ATV Adventure
River Run Espresso Black Diamond Treasure Hunt
Rapids Morning Express & Rapids Bar Denali Jet Boat Safari
Music of Denali Dinner Theater Discover Denali Flightseeing
Sourdough Breakfast Buffet Nenana Gorge Whitewater Rafting
Nenana Wilderness Run
River View Walking Path Summit McKinley Flight Tour
Denali National Park Entrance Area Shuttle Glacier Landing by Plane or Helicopter
Fly-Fishing for Arctic Greyling
Alaska Adventure Walking Tour
Midnight Sun Tundra Golfing

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McKinley Chalet Resort
Amenities Dining Shopping Entertainment Tours
0 ATM 0 Nenana View Bar & Grill Q GiPtShop () Cabin Nite Dinner Theat>er t) Tour Desk
& Emergenc\1 Assembl!j Area
CJ"FiJGuest> Comput>ers
0 Grizzl!j Grind e Old Sourdough St>udio

E) Sourdough Trading Co.

8 Guest> L.aundr!j

0 Guest Phone
fll Ice
a Luggage Storage

EJ On Properl>!j Shut>t>le

1!1 Photo Opportunit\j

CD Rest>room

CD Vending

Fai'binks
{12:lmdes)

Anch<r0!11"
{238mi/o$)

Den• N.illt.:nal
Perk &l11'a'lee
{Imilo)

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Pictures of McKinley Chalet Resort

Front of Main Lodge Main Lobby Back of Main Lodge

Basecamp Area Denali Canyon Lodge

Canyon Steakhouse
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McKinley Chalet Resort Features
Property Features Available Excursions
Tundra Wilderness Tour
466 Guest Rooms Kantishna Experience
Gift Shop Teklanika Tour
Guest Services Desk Natural History Tour
Shuttle Service around property Wilderness Living & Dog Cart Ride
Denali Excursion by Helicopter
Four Dining Options Husky Homestead
Canyon Steakhouse Denali Jeep Backcountry Safari
Karsten’s Covered Wagon Adventure
Grizzly Grind Coffee Shop Black Diamond ATV Adventure
Dinner Theater Black Diamond Treasure Hunt
Denali Jet Boat Safari
Walking Paths Discover Denali Flightseeing
Denali National Park Entrance Area Shuttle Nenana Gorge Whitewater Rafting
Nenana Wilderness Run
Summit McKinley Flight Tour
Glacier Landing by Plane or Helicopter
Fly-Fishing for Arctic Greyling
Alaska Adventure Walking Tour
Midnight Sun Tundra Golfing
Music of Denali Dinner Theater

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 N
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DENALI REGION EMPLOYEE HOUSING
ot!N.AU 6HAAI!O BI!R\I'ICil.!

Private Prope rty

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Hilltop Road HealySpur Road

Private Property

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Employee Housing Photos

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Employee Housing Photos

Room layout may vary

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Employee Housing Photos

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Employee Activities
Ping pong - Foosball - Air hockey - Pool tables - Shuffleboard
Wii System
Many board games and other activities
Outdoor sports court with basketball hoops
Employee Theater
In room televisions with a selection of satellite channels (in most rooms)
Scheduled activities and movie nights
Exercise room with limited cardio and weight training equipment
Wireless internet access in public areas and limited desktop computers
available (Wireless internet access is limited due to the remote location
of the lodge. It is only available for email and surfing purposes; no
downloading of music, movies, games, etc. can be supported with the
limited availability.)
Soda vending machines
Snacks for sale at the Front Desk of The Homestead (employee housing)
Outpost Bar and Grill
Volunteer opportunities in Denali National Park
Shuttles to Fairbanks ($5)
The celebration of 4th of July, ‘Denalloween’, ‘Thanksgiving’, ‘Christmas’,
‘New Years’, and many more themed parties

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Holidays in Denali!

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Things to Pack/Leave at Home
Things to Pack Things to leave at Home
Basic Toiletries Microwaves
Camera/Laptop/Cellphone Charger Hotplates
Hiking Gear/Boots/Camping Gear/Rain Gear Portable Heaters
Clothes for ALL seasons Candles, Incense, Anything with an open flame
Backpack Pets
Things to do (i.e. Books, Movies, Games, Computer) Coffee Pots larger than 10 cups
Shower Caddy to tote toiletries around Refrigerators larger than 3.5 cubic ft.
Shower Shoes
Alarm Clock

What we Provide What Should I Pack?

Fully Furnished Room I once read a good rule of thumb about packing for a trip:
Bed Linens Pile up the clothes you are going to take with you, divide in half,
Pillows and leave the rest at home. You’ll have laundry facilities down the
Towel/Washcloth/Hand Towel/Shower Mat hall and be in uniform much of your time so you might not need
Cleaning Supplies as much as you think.
Toilet Paper
Laundry Facilities including Detergent

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Map of Healy

Churches in Healy
(A) Morning Star Baptist Church
(B) Holy Mary of G u ada lupe Ca tholi c Church
(C) Vall ey Full G ospel Ch a pe l Assembly of God

(E ) In Hi s Sha dow Mini stries

RANCH RD

1HAP E mployee Housing Hom estea d

2 Hap E mployee Ho u sing S ta mp ed e/Atco Units
3 Mt. View Liquor and G roce ry
4 Post Offi ce
5 T esoro Gas Stati on
6 Tri-Valley Community Center
(Bank, Oinic,Fire Dept., and Government Offices) HEALY AREA
7 Donna's House o f Peta ls (Espresso a nd Gifts)
8 R ose's Cafe
9 T otem Inn a nd Ca fe
10 Min er's M a rket a nd Gas
1149th Sta te Brewing Compa ny an d Resta ura nt
12 Car Qu est a nd NAPA Auto
13 Bla ck Diamond Resort Co.

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Photos of Healy

Healy’s welcome sign

Tri-Valley Community Center (Clinic, Bank, Trooper

Station, Borough Office, & Fire Station)

GVEA Power Plant (& Usibelli Coal Mine in background) Snowmachine/ATV Parking at the local K-12 school

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Employee Discounts
HOTEL
Westmark Hotels and Princess Alaska Lodges (reservations may only be made within 25-days of check-in date)
 $50+tax per night for personal/employee use.
 $85+tax for Employee/Family confirmed. Employees should note that most
hotels are typically very full during the operation season, so availability is limited.

DINING
Westmark Hotels and Princess Alaska Lodges
 25% dining discount for employee and one guest.
 Please present a HAP Photo ID or a name tag with a state issued picture ID. Gratuity, tax
and/or alcoholic beverages are not included in this discount.
 Availability of dining is on a space available basis. Employees may be asked to use the
restaurant facilities at non-peak times.

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Ride the Alaskan Railroad
Glass Dome Rail Cars

Employees Ride for Free

(on a space-available/stand-by basis &
must make a reservation
one week prior to date of travel)
Dress Code Strictly Enforced

This is your chance to take the rail tour that

thousands of people travel to Alaska for each year

Train runs daily (with a few exceptions)

South Bound: Departs Denali @ 10:15am– Arrives/Departs Talkeetna @ 2:15pm – Arrives Anchorage @ 6:15pm
North Bound: Departs Anchorage @ 8:00am – Arrives/Departs Talkeetna @ 12:00pm – Arrives Denali @ 4:40pm

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Frequently Asked Questions
How much will I be charged for housing and meals?
Employees pay $15.00 per day for room and board via automatic payroll deduction. Included in this are:
Rent Utilities Cable Internet Access Fitness Center
Rec Center Game Room Movie Room Shuttles to work Planned Activities
Basketball Court Games & DVD for Check Out
Breakfast, lunch and dinner served in Employee dining venues

How big will my room be?

There are a few different room setups. However most rooms are double occupancy dorm rooms. There are
two twin beds, two desks, and two closets. With the bathroom being down the hall. For the most part
rooms are considered small. Please plan accordingly.
How are rooms assigned?
Rooms are assigned by position, seniority and longevity. Roommates are assigned by position, age, smoking
habits, day/night preference, messy/neat, and if you have a roommate request. There are a limited number
of rooms with 3 and 4 beds should you want to room with a group of friends.
I would like to explore the area before I start work. Am I allowed to arrive early?
You are not permitted to arrive before the start date listed on your Employment Agreement. If you arrive
early you will need to make your own housing arrangements in Anchorage, Healy, or any other place you
plan on visiting prior to your employment.
Should I bring my laptop?
We have wireless access in employee housing. There is limited bandwidth available due to our remote
location and certain internet activities (Skype, downloading of music & movies, streaming of movies from
the internet are not permitted)
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Frequently Asked Questions
I’m vegetarian, lactose intolerant, gluten free, or have another dietary restriction. Will I be able to eat in the
Employee Dining Rooms?
Because of the large number of meals prepared each day, we cannot accommodate restricted diets.
May I bring my car?
Yes. Please note, you may only park in designated parking areas at employee housing. Absolutely NO PARKING is
allowed at the Lodge for employees. HAP Alaska Yukon is not responsible for your vehicle or any belongings in it.
Do I need a car?
Most employees do not bring a car. We provide an employee shuttle between employee housing and the lodge. We
also have a weekly employee shuttle that goes to Fairbanks for $5.00.
Will I get cell service?
We do get cell service in most areas of Denali and Healy. The top providers in the area are: AT&T, Verizon, GCI, and
ACS. 3G is available in most areas, but please check with your provider before coming up to Alaska. They typically
have a service map on their website.
How much does it cost to do laundry?
Laundry facilities are provided at no cost to you. Laundry detergent is included. However, some people prefer to
purchase their own detergent.
Does my room come with a refrigerator?
No, but you can purchase one for your room when in Fairbanks. They must be 3.5 cubic ft. or smaller and inspected
by the Healy maintenance staff. Be sure to keep your fridge clean to ensure a healthy and sanitary environment.

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Frequently Asked Questions
Are there ATM’s in the area?
Yes, Princess Homestead has an ATM located in the lobby for your convenience.
How does the mail work?
The front desk staff at Princess Homestead handles the mail pickup and drop off for your convenience.
Please keep in mind that we are not responsible for your mail. Mail and especially packages take longer to
reach Healy due to its remoteness!
Your Name
c/o The Homestead
PO Box 420
Healy, AK 99743
What is the best way to ship things to Denali?
The US Postal Service (USPS) is typically the fastest and cheapest way to go. UPS deliveries are sporadic and
ends up at the Post Office anyway. FedEx does not do deliveries to Denali. Those packages end up in
Anchorage. Then the packages are outsourced to a delivery company called C&D Delivery.
If you are tracking your packages online they will show up as Delivered when they arrive in Anchorage. It will
then take a few more days to get to Denali.
If you need a “Physical Address” when shipping items, please use the following address:
Your Name
c/o The Homestead
Mile 248.8 Parks Highway
Healy, AK 99743
Be sure to include the “c/o Princess Homestead”!

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 Contact Information
Denali Princess Lodge Management
Bonnie Westlund – General Manager
Randy Thompson– Administrative Manager
Cory Kilchrist– Maintenance Manager
Kolman Soifer – Food & Beverage Manager
Lee Halvorson – Hotel Services Manager
Carl Kramer – Assistant Food & Beverage Manager
Russ Roddy– Assistant Food & Beverage Manager
Whitney Graves– Guest Service Manager
George Sprenger – Housekeeping Manager
Maizura Mohd Som – Retail Manager
Andy Jackson– Assistant Maintenance Manager
Weston Shreeve – Denali Region Utilities Systems Mgr
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McKinley Chalet Resort Management
Tracy Smith– General Manager
Dawn Myer– Administrative Manager
Bob Chase– Maintenance Manager
Darryl Allen– Food & Beverage Manager
Kristi Salonen– Hotel Services Manager
Darren Peacock– Executive Chef
Stacey Kilchrist– Assistant Food & Beverage Manager
Rebecca Bubrig– Guest Service Manager
Konstantina McCully– Housekeeping Manager
Jim Butterwood– Assistant Maintenance Manager
Contact Information - Continued
Human Resources
Amanda Chenoweth-HR Manager
Achenoweth@hollandamerica-princess.com
Sarah Stillwell – HR Administrator
sstillwell@hollandamerica-princess.com
Employee Housing
Tallon Shreeve – Hotel Services Manager
tshreeve@hollandamerica-princess.com
Denali Shared Services Management
Tad Whittaker– General Manager
Tallon Shreeve – Hotel Services Manager
Amanda Chenoweth-Human Resources Manager
Sarah Stillwell-Human Resources Administrator
Patrick Malloney– Maintenance Manager
Cyndi Craig– Food & Beverage Manager
Danny Ward – Chief Security Officer

Mailing Address
PO Box 420
Healy, AK 99743

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