The International Committee of the Red Cross (ICRC) is an impartial, neutral and

independent organization whose exclusively humanitarian mission is to protect the lives

and dignity of victims of armed conflict and other situations of violence and to provide them
with assistance. The ICRC also endeavors to prevent suffering by promoting and
strengthening humanitarian law and universal humanitarian principles. Established in
1863, the ICRC is at the origin of the Geneva Conventions and the International Red Cross
and Red Crescent Movement. Please visit www.icrc.org for more information.

ICT Specialist
Reference Number: 2204008_MAY_ICT Specialist 2
Salary Grade: B2
Report to: Deputy HoSD/HoSD
Duty Station: Mandalay (frequent travel to subsites)
Application Deadline: 04/05/2022
Start date: June 2022

Job purpose
The ICRC is looking for an ICT Specialist to be based in its Mandalay office. The ICT Specialist will be
mainly responsible for installation and maintenance of all ICT systems and services in the area covered
by the Sub-Delegation. The employee reports directly to his/her direct supervisor in Mandalay Sub-
Delegation and to the ICT Coordinator in Yangon Delegation.

Main responsibilities
§ As an ICT specialist, you will organize and carry out ICT field- second level support services in the
area covered by the sub-delegation.
§ You will monitor ICT installations throughout a wide region and in consultation with ICT coordinator
and hierarchical superiors, take appropriate measures to guarantee their evolution and their proper
functioning and that policies and procedures are followed.
§ You will independently contribute to the definition, documentation and support transition of new
standards related to computer and telecommunication infrastructure.
§ You will ensure ICT inventory is updated regularly and maintain adequate stocks levels, and make
sure existing ICT infrastructure is functional and meeting the ICT Compliance check list.
§ Moreover, you will ensure that global/country-level policies and procedures are implemented and
followed.
§ You will brief, advise and train end-users and peers on the ICRC's ICT systems.
§ In addition, you will report regularly to the Deputy / Head of Sub delegation and ICT Coordinator.
§ Furthermore, you will assist to the ICT Coordinator to implement the Institutional ICT projects.
§ As part of your duties, you will provide ad-hoc ICT support to sub-delegations in Myitkyina and
Lashio.

Requirements and experience

§ Bachelor’s Degree or equivalent in ICT, electronic, computer science or similar field.
§ 3-5 years troubleshooting experience in an area of the ICT services catalogue (workplace services,
telecommunications, IT, help desk, etc.,
§ Familiarity with Fortinet NSE 3-6 level, Cloud Computing, Network +, Microsoft Azure Certifications,
ITIL or DevOps is preferable.
§ Good command of spoken and written English and, good communication skills.
§ Previous ICRC experience is an asset.

Your Profile
§ Strongly motivated by humanitarian work, and proactive attitude;
§ Effective communication, networking and listening skills;
§ People person and genuine sense of empathy;
§ Autonomous and adaptable, with ability to interact collaboratively in a multidisciplinary and
multicultural team;
§ Excellent writing and summarizing skills, and good knowledge of digital tools;
§ Robust organizational and prioritization capacities;
§ Capacity to exercise discretion;
§ Capacity to work under pressure in an armed conflict affected area and remote environment.
We offer
§ Initial training and on-boarding organized
§ A 12-month contract extendable
§ A competitive compensation package including medical coverage and transportation allowances.
§ A training opportunity to develop and strengthen the quality of the services provided to our
beneficiaries as well as to support our staff members’ professional and personal development.

Interested to join us?

Please submit your application (Motivation letter, Curriculum Vitae (CV), relevant certificates, 3
referees and salary expectation) by email (not exceeding 5MB) to:

yan_hr_recruitment_services@icrc.org

Please indicate the Reference Number 2204008_MAY_ICT Specialist 2 in the email subject.
Kindly send your application no later than 04 May 2022. Interviews are expected to take place within 2
weeks after the application closing date. Due to the urgency of the position, the ICRC reserves the right
to recruit a candidate who matches the required profile before the above deadline and only shortlisted
candidates will be contacted. We encourage all qualified candidates to apply, irrespective of ethnicity,
race, gender, disability or age as part of the recruitment policy of the ICRC.

Need further information?

For more information about the position, you are most welcome to contact our Talent Team at
yan_hr_recruitment_services@icrc.org.

For general information about the ICRC, please consult www.icrc.org and
https://www.icrc.org/en/where-we-work/asia-pacific/myanmar.