MLP Genvoc DHM

Session SESSION TYPE COURSE SUBJECT UNIT
Front office &

Introduction to
1 Theory GDHM Hospitality
Hospitality Industry
Management
Front office &

Introduction to
Management
Front office &

Introduction to
3 PRACTICAL GDHM Hospitality
Management
Front office &

4 Theory GDHM Hospitality Classification to Hotel
Management
Front office &

5 Theory GDHM Hospitality General Awareness
Management
Front office &

Front office lab
6 Practical GDHM Hospitality
introduction
Management
Front office &

Front office lab
introduction
Management
Front office &

Front Office
Organization
Management
Front office &
Front Office
Organization
Management
Forms & format -
Amenity voucher,
'C' Form, GRC,
Reservation Form,
Tariff Card,
confirmation letter, Bell
Front office & boy Errand Card, left
10 Practical GDHM Hospitality luggage,
Management luggage Tag and
message slip. Left
Forms &
Luggage format -
procedures,
Amenity voucher,
Scanty
'C' Form, GRC, &
baggage register
Reservation Form,
Wakeup call
Tariffand
procedure Card,
format.
confirmation letter, Bell
Front office & boy Errand Card, left
11 Practical GDHM Hospitality luggage,
Management luggage Tag and
message slip. Left
Luggage procedures,
Scanty
baggage register &
Front office & Wakeup call
Front and
procedure Office
format.
Organization
Management
Front office &

Front Office
Organization
Management
Front office &

Duties and
Responsibility
Management
Front office &
Duties and
Responsibility
Management
Front office &

Duties and
Responsibility
Management
Front office & Telephone handling

17 PRACTICAL GDHM Hospitality skills, social
Management skills
Front office & Telephone handling
18 PRACTICAL GDHM Hospitality skills, social
Management skills
Front office &

19 Theory GDHM Hospitality GUEST CYCLE
Management
Front office &

20 Theory GDHM Hospitality GUEST CYCLE
Management
Front office &

21 Theory GDHM Hospitality Room Tariff
Management
Front office &

22 Theory GDHM Hospitality Room Tariff
Management
Front office &
23 Theory GDHM Hospitality RESERVATION
Management
Front office &

Reservation procedure
and role Play
Management
Front office &

and role Play
Management
Front office &

26 Theory GDHM Hospitality RESERVATION
Management
Front office &

and role Play
Management
Front office &

and role Play
Management
Front office &

and role Play
Management
Front office &

30 Theory GDHM Hospitality Registration
Management
Front office &

Registration procedure
and role play
Management
Front office &

32 Theory GDHM Hospitality Registration
Management
Front office &

and role play
Management
Front office &

and role play
Management
Front office &
35 Theory GDHM Hospitality Guest Handling
Management
Front office situation

handling -
Theft, Bomb Threat in
Front office & case
36 PRACTICAL GDHM Hospitality someone died in the
Management guest room,
Front office situation
handling -
Maintainance,service,
Front office &

Check Out & Settlement
of the bill
Management
Front office &

Check Out & Settlement
of the bill
Management
Front office &

39 Practical GDHM Hospitality Check Out Procedure
Management
Front office &

40 Practical GDHM Hospitality Check Out Procedure
Management
Front office &

41 Theory GDHM Hospitality Night Auditing
Management
Front office &

Process Of Night
Auditing
Management
Front office &

SAFETY AND
SECURITY
Management
Front office &
SAFETY AND
SECURITY
Management
Front office &

Computer Application
in Hotel
Management
Front office &

46 PRACTICAL GDHM Hospitality PMS and POS Machine
Management
Front office &

Revision
47 GDHM Hospitality Full syllabus
Theory
Management
Front office &

Revision
Theory
Management
Front office &

Final Test
Theory
Management
Front office &
Final Test
Practical
Management
INSTRUCTIONAL PEDAGOGICAL LEARNING
LESSON EVALUATION
PLAN TOOLS OUTCOME
Meaning of the hotel.
What is Hospitality? New comers will Recall,summariz
Tourism and its be able to relate to e,question,Conn
Audio ,visual. PPT,Notes,White
Important. the hospitality ect and
Interaction Board
Advantages & industry & Front comment
Disadvantages Of office (RSQCC)
Tourism
Introduction to
Learners will be
department of hotel, Group
Audio ,visual. PPT,Notes,White able to describe the
Major Hotel groups in discussion
Interaction Board major department
India, Hotel as a
of hotel
service Provider.
Places of interest in
Students will be
and around
Demonstration able to define Chart
the city. General
Individual work, PPT,Notes,Forms Tourism and its Preparation/jou
awareness. About the
Role Play effect on economic rnal
places of interest in
of India.
India.
Recall,summariz
Hotel Organization, Learners will be
e,question,Conn
Classification of Hotel, Audio ,visual. PPT,Notes,White able to describe the
ect and
Room rate, Room Interaction Board major department
comment
Type of hotel
(RSQCC)
Abbreviations, Recall,summariz
General awareness Learners will be e,question,Conn
of capitals, currencies able to Know ect and
Interaction Board
and airlines Glossary Terms comment
of countries. (RSQCC)
Recall,summariz
Demonstration Students will get e,question,Conn
Equipment of front
Individual work, PPT,Notes,Forms familiar with Front ect and
office
Role Play office lab comment
(RSQCC)
Demonstration Students will get Layout
Equipment of front
Individual work, PPT,Notes,Forms familiar with Front Preparation on
office
Role Play office lab cards
Learners will be
able to Recognise
Layout of the front Recall,summariz
different section of
office. Different e,question,Conn
Audio ,visual. PPT,Notes,White front offfice,This
section of the front ect and
Interaction Board unit is to enable
office comment
learner to gain
and their Importance, (RSQCC)
skills used in the
front office.
Learners will be
able to Recognise
Recall,summariz
different section of
e,question,Conn
Audio ,visual. PPT,Notes,White front offfice,This
Lobby ect and
Interaction Board unit is to enable
comment
learner to gain
(RSQCC)
skills used in the
front office.
Students will be
Demonstration Card
Forms and different able to recognize
Individual work, PPT,Notes,Forms Preparation/Jou
card different cards and
Role Play rnal
its uses
Students will be
Demonstration
Forms and different able to recognize Card
Individual work, PPT,Notes,Forms
card different cards and Preparation
Role Play
its uses
Recall,summariz
Attributes of Front
Students will learn e,question,Conn
office Personal, Audio ,visual. PPT,Notes,White
Attributes of front ect and
Grooming Standard of Interaction Board
office comment
Front Office
(RSQCC)
Students will be
Functions Of the Front Audio ,visual. PPT,Notes,White able to recognize Group
Office Interaction Board Functions of Discussion
reception
This unit a learner
should:
Job description and 1 Know the Recall,summariz
Job specification responsibilities and e,question,Conn
of front office manager purpose of the ect and
Interaction Board
& Asst Front office front office comment
Manager, 2 Know the roles of (RSQCC)
the front office
personnel
This unit a learner
should:
Job description and Recall,summariz
1 Know the
Job specification e,question,Conn
Audio ,visual. PPT,Notes,White responsibilities and
of Lobby Manager, ect and
Interaction Board purpose of the
Front Office comment
front office
Supervisor (RSQCC)
2 Know the roles of
the front office
This unit a learner

should:
Job description and Recall,summariz
1 Know the
Job specification e,question,Conn
Audio ,visual. PPT,Notes,White responsibilities and
of front office manager ect and
Interaction Board purpose of the
& Asst Front office comment
front office
Manager, (RSQCC)
2 Know the roles of
the front office
Demonstration Students will be
Telephone. Role play
Telephone Skills Individual work, able to Handle
Forms evaluation
Role Play telephone skills
Demonstration Students will be
Telephone. Role play
Telephone Skills Individual work, able to Handle
Forms evaluation
Role Play telephone skills
Student will be
Introduction to guest
able to define the Recall,summariz
cycle, Stages of
guest cycle in e,question,Conn
Guest Cycle- pre Audio ,visual. PPT,Notes,White
relation to the ect and
arrival, arrival, stay Interaction Board
activities of the comment
departure and post
front (RSQCC)
departure.
office
Student will be
Introduction to guest
able to define the Recall,summariz
cycle, Stages of
guest cycle in e,question,Conn
Guest Cycle- pre Audio ,visual. PPT,Notes,White
relation to the ect and
arrival, arrival, stay Interaction Board
activities of the comment
departure and post
front (RSQCC)
departure.
office
Student will be
Tariff structure and
Audio ,visual. PPT,Notes,White able to define the TARIFF CARD
Types of Rate or
Interaction Board types of rates in Making
Tariff Plan.
hotel
Different types of
food
plans. Basis of
Audio ,visual. PPT,Notes,White Different types of Chart
charging a guest
Interaction Board plan and rate Preparation
Tariff,
Rates, and Discounts
Policy
students will be
Reservation Sources able to define
Audio ,visual. PPT,Notes,White Chart
and modes of Reservation and
Interaction Board Preparation
reservation, source of
reservation
Demonstration Forms. Students will be Role play

Guest Reservation
Individual work, Telephone ,comp able to take guest evaluation/Jour
( Single pax )
Role Play uter system Reservation nal
Guest Reservation Demonstration Forms. Students will be Role play

(group Booking, & Individual work, Telephone ,comp able to take guest evaluation/Jour
Email) Role Play uter system Reservation nal
students will be Recall,summariz

Types of Reservation,
able to define e,question,Conn
Guaranteed Audio ,visual. PPT,Notes,White
Reservation and ect and
Reservation, sources, Interaction Board
source of comment
modes.
reservation (RSQCC)
Guest Reservation Demonstration Forms. Students will be Role play

Confirmed and non Individual work, Telephone ,comp able to take guest evaluation/Jour
confirmed ) Role Play uter system Reservation nal

Guest Reservation Individual work, Telephone ,comp able to take guest evaluation/Jour

Guest Reservation Individual work, Telephone ,comp able to take guest evaluation/Jour
students will be
Audio ,visual. PPT,Notes,White able to define Chart
Registration Procedure
Interaction Board Registration and Preparation
Check in
Demonstration Forms. Role play

check in procedure Able to take
Individual work, Telephone ,comp evaluation/Jour
(upsell and down sell ) registration
Role Play uter system nal
Audio ,visual. PPT,Notes,White Able to take Chart

Registration Procedure
Interaction Board registration Preparation

( services) registration

(Group check in ) registration
The importance
of the front office Recall,summariz
on the e,question,Conn
Guest Handling guest experience ect and
Interaction Board
and the comment
success of the (RSQCC)
business.
Students will be
Demonstration Forms. able to Handle
Guest Handling Role play
Individual work, Telephone ,comp Guest Complain
(Scenario ) evaluation
Role Play uter system (different
situation )
Recall,summariz
Able to Checkout e,question,Conn
Check out procedure Audio ,visual. PPT,Notes,White
and Settlement of ect and
And settlement of bill Interaction Board
Guest Account comment
(RSQCC)
Recall,summariz
Check out Able to Checkout e,question,Conn
procedure(Split and Settlement of ect and
Interaction Board
folio ,group check out Guest Account comment
(RSQCC)
Check out procedure Demonstration Forms. Able to Checkout

Role paly
(minibar and guest Individual work, Telephone ,comp and Settlement of
Evaluation
belonging) Role Play uter system Guest Account
Demonstration Forms. Able to Checkout

Check out procedure Role paly
Individual work, Telephone ,comp and Settlement of
And settlement of bill Evaluation
Role Play uter system Guest Account
Student able to Recall,summariz

define and e,question,Conn
Night Auditor. Duties Audio ,visual. PPT,Notes,White
recognize different ect and
and Responsibility Interaction Board
Reports of the comment
Front desk (RSQCC)
Student able to
Demonstration Forms. define and Prepare Front
Night Auditing Individual work, Telephone ,comp recognize different office Report
Role Play uter system Reports of the Evaluation
Front desk
Recall,summariz
Able to recognize
e,question,Conn
Audio ,visual. PPT,Notes,White different fire types
Fire ect and
Interaction Board and types of fire
comment
extinguisher
(RSQCC)
Able to recognize
Recall,summariz
different Hazards
e,question,Conn
Audio ,visual. PPT,Notes,White of the Hotels And
Hazards ect and
Interaction Board how to give Safety
comment
and security to
(RSQCC)
guest
Recall,summariz
Importance of
e,question,Conn
Audio ,visual. PPT,Notes,White Computer in
Computers in Hotel ect and
Interaction Board Hospitality
comment
Industry
(RSQCC)
Recall,summariz
Demonstration Forms. On System e,question,Conn
System Billing Individual work, Telephone ,comp students will be ect and
Role Play uter system able to Define comment
(RSQCC)
Recall,summariz
e,question,Conn
Full syllabus ect and
Interaction Board
comment
(RSQCC)
Recall,summariz
e,question,Conn
Full syllabus ect and
Interaction Board
comment
(RSQCC)
Final Exam
Final Exam
DURATION
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
SESSION SUBJEC
Session COURSE UNIT LESSON
Type T
Houseke Introduction to
1 Theory GDHM Classification of hotels
eping Hospitality Industry
Classification of hotel, star

2 Theory GDHM rating, meaning of hotel &
eping Hospitality Industry
hospitality
Introduction & HK
department hierarchy.
3 Theory GDHM Importance &
eping Housekeeping
responsibilities of
housekeeping
Organizational
Houseke Areas under HK in hotel,
4 Theory GDHM structure & job
eping categories of staff
responsibilities
Organizational Duties & responsibilities of

Houseke
5 Theory GDHM structure & job EHK ,Deputy HK & Asst
eping
responsibilities manager.
Organizational Duties & responsibilities of

Houseke
6 Theory GDHM structure & job Laundry manger, linen &
eping
responsibilities uniform room supervisor
Attributes,
coordination with
Houseke Personal attributes of HK
7 Theory GDHM other departments,
eping staff
layout & HK in other
institutions
Attributes,
coordination with
Houseke Coordination with FO &
8 Theory GDHM other departments,
eping Maintenance dept.
layout & HK in other
institutions
Types of Types of rooms &
Houseke
9 Theory GDHM rooms,Layouts,Suppl specifications. Layout of
eping
ies & its placement rooms
Types of
Houseke Supplies placed in guest
10 Theory GDHM rooms,Layouts,Suppl
eping room & its placement
ies & its placement
Introduction of HK
control desk, its
function &
Houseke discrepancy report, room
11 Theory GDHM responsibilties
eping status report
Registers,reports,for
ms & formats using
in HK department
Introduction of HK
control desk, its
function & guest request register, log
Houseke
12 Theory GDHM responsibiltiesRegiste book, memo book, key
eping
rs,reports,forms & register
formats using in HK
department
Types of keys,coding,loss
Houseke Key control and Lost
13 Theory GDHM of key, custody of
eping & Found
key,issueing of key
Cleaning
Houseke procedure/method &
14 Theory GDHM Cleaning
eping frequency & organization
of cleaning
Houseke Introduction to Cleaning agents &

15 Practical GDHM
eping cleaning equipment equipment
Storage of equipment,
Houseke Introduction to cleaning agent
16 Practical GDHM
eping cleaning equipment classification & types of
cleaning agents.
Houseke Introduction to Selection, procedure & use

17 Practical GDHM
eping cleaning equipment of cleaning agents
18 Practical GDHM Carts & trollies
eping cleaning equipment
Houseke Guest room cleaning,
eping order of cleaning room
Houseke Cleaning public areas &

eping equipment
Houseke Bed making & room Occupied & vacant room

21 Practical GDHM
eping cleaning procedure service

22 Practical GDHM

23 Practical GDHM
Houseke Bed making & room

24 Practical GDHM Turndown service
eping cleaning procedure
Houseke Glass & Mirror Mirror cleaning, glass

25 Practical GDHM
eping cleaning cleaning
introduction to Linen &

Houseke Laundry & linen uniform
26 theory GDHM
eping operation room,activities,planning,st
orage & linen exchange
Laundry equipment &

Houseke Laundry & linen
27 theory GDHM aids/agents , Laundry
eping operation
Process
Houseke
28 Practical GDHM Stain removal White cloth laundering
eping
Flower arrangements in
Houseke Flower
29 Theory GDHM hotel,Basics,basic
eping Arrangement
ingredients
Style,Guidelines,Arrange
houseke Flower
30 Theory GDHM ment for various areas,
eping Arrangement
common flowers & fillers
Houseke different styles of

31 Practical GDHM Flower arrangement
eping arrangement
Houseke different styles of

32 Practical GDHM Flower arrangement
eping arrangement
Revision Houseke
33 GDHM Full syllabus
Theory eping
Revision Houseke
34 GDHM Full syllabus
Theory eping
Final Test Houseke

35 GDHM Full syllabus Final Exam
Theory eping
Final Test Houseke
36 Practical GDHM Full syllabus Final Exam
eping
INSTRUCTIONAL PEDAGOGICAL
LEARNING OUTCOME EVALUATION DURATION
PLAN TOOLS
students will able to

Lecture,audio- ppt/white answer different
Viva,test/exam 60 min
vedio board/chart category of hotel based
on the criteria
students will able to

Lecture,audio- ppt/white answer different
vedio board/chart category of hotel based
on the criteria
New comers will be

able explain what is
Lecture,audio- ppt/white hotel housekeeping &
vedio board/chart organisational
structure of various
sized hotel.
Students will able to
answer the areas
Lecture,audio- ppt/white
handling by HK in Viva,test/exam 60 min
vedio board/chart
hotels & who all are the
staff
Learner will able to
explain the duties &
responsibilities of Viva,test/exam 60 min
vedio board/chart
EHK,DHK & Asst
mngrs.
explain and the duties
& responsibilities of Viva,test/exam 60 min
vedio board/chart
laundry & linen room
heads.

explain the qualities Viva,test/exam 60 min
vedio board/chart
required for HK person

explain the
Lecture,audio- ppt/white departments in hotel &
vedio board/chart how the coordination
helps to do a smooth
operation.
explain the different Viva,test/exam 60 min
vedio board/chart
types of rooms in hotel

name the supplies
place in bedroom & Viva,test/exam 60 min
vedio board/chart
bathroom and how &
where to place

Lecture,audio- ppt/white draw different formats
vedio board/chart fill & explain the
purpose of report

Lecture,audio- ppt/white draw and fill different
vedio board/chart registers & explain
what is the purpose
Learner will able to list

Lecture,audio- ppt/white down the key name &
vedio board/chart usage. Handling the
key
Lecture,audio- ppt/white explain the different
vedio board/chart methods & frequency
of cleaning
New comers will be
able to explain about Viva,test/exam 60 min
vedio board/chart
equipment and agents
New comers will be
able explain how to
Lecture,audio- ppt/white store the cleaning
vedio board/chart agents and different
types of agents used for
cleaning.
ppt/white answer the selection
lecture,audio-vedio Viva,test/exam 60 min
board/chart criteria & usage of
agents in hotel.

explain & draw the
ppt/white
lecture,audio-vedio types of trollies and Viva,test/exam 60 min
board/chart
usage in housekeeping
department
Student will able to
explain room cleaning Viva,test/exam 60 min
vedio board/chart
procedure steps
Student will be able to
Lecture,audio- ppt/white name the machines &
vedio board/chart agents using in area
procedures to follow
Learner will able to do
the demo of room
Practical lab, demo cleaning & its
Demonstration Viva,test/exam 60 min
Interaction procedure. They can
explain the steps which
is followed.
the demo of room
is followed.
the demo of room
Demonstration Viva,test/exam 6o min
is followed.

the demo of turn
Practical lab, demo
Demonstration down/evening service. Viva,test/exam 60 min
Interaction
They can explain the
steps & procedure.

Practical lab, demo perform the glass &
Interaction mirror cleaning
procedure
Lecture,audio- ppt/white explain the activities &
vedio board/chart linen exchange
procedure
Learner will be able to
Lecture,audio- ppt/white name the
vedio board/chart equipment ,purpose
and usage of chemicals.
Practical lab, demo ppt/white explain the steps of
Interaction board/chart laundering steps and
able to do demo.
Lecture
ppt/white explain about origin &
Audio-Visual Viva,test/exam 60 min
board/chart importance.
Interaction
Ingredients required
Lecture
ppt/white explain the steps of
board/chart making arrangement &
Interaction
and placements

prepare different types
Practical lab, demo
Demonstration of floral arrangements Viva,test/exam 60 min
Interaction
& learn the names of
flowers and fillers

prepare different types
Practical lab, demo
Demonstration of floral arrangements Viva,test/exam 60 min
Interaction
& learn the names of
flowers and fillers
Lecture
ppt/white
board/chart
Interaction
Lecture
ppt/white
board/chart
Interaction
SESSION
Session COURSE SUBJECT UNIT LESSON
TYPE
1 Theory GDHM F&B Service F&B Department Catering Establishments
Relationship with other

2 Theory GDHM F&B Service Catering Industry
industries
3 Theory GDHM F&B Service F&B Department Attributes of a Waiter
Staff Organisation different

4 Theory GDHM F&B Service F&B Department
types of Restaurant
Duties & Responsibilities of

5 Theory GDHM F&B Service F&B Department
F&B Service Staff
6 Theory GDHM F&B Service Restaurants Classification of Restaurants
Operating Equipment used

7 Theory GDHM F&B Service Equipment
in Restaurant
Equipment Handling/Do's
8 Theory GDHM F&B Service Equipment & Don’t of equipment
handling
Appraising &
9 Practical GDHM F&B Service Cutlery & Crockeries
drawing
Appraising & Glassware & Miscellaneous

10 Practical GDHM F&B Service
drawing equipment
11 Practical GDHM F&B Service Serviette Folds Napkin Folding
12 Practical GDHM F&B Service Serviette Folds Napkin Folding
Ancillary Aims &

13 Theory GDHM F&B Service
Department Objectives/Introduction
Ancillary Still Room/Pantry/Hot
Department Plates
15 Theory GDHM F&B Service Restaurant Services Mis-en-Scene/Mis-en-place
Points to remember while

16 Theory GDHM F&B Service Table Laying
laying a table
17 Practical GDHM F&B Service Laying of Tables Table Laying
18 Practical GDHM F&B Service Laying of Tables Table Laying
19 Practical GDHM F&B Service Relaying Of Tables Relaying of Tables
20 Practical GDHM F&B Service Relaying Of Tables Relaying of Tables
Introduction, A-La-Carte,
21 Theory GDHM F&B Service Menu
Table d'hôtel
Basic Principles of
22 Theory GDHM F&B Service Menu
Organizing a Menu
French Classical Courses of Menu-12

Menu Courses
French Classical Courses of Menu-17

Menu Courses
French Classical
25 Theory GDHM F&B Service Terminology
Menu
French Classical Food & their usual

Menu accompaniments
27 Theory GDHM F&B Service Types Of Service Service Techniques
28 Theory GDHM F&B Service Types Of Service Order of Serving Meals
Handling Serving Dishes &

29 Theory GDHM F&B Service Types Of Service
Equipment
30 Practical GDHM F&B Service Light Tray Carrying a Tray
31 Practical GDHM F&B Service Heavy Tray Carrying a Tray
32 Practical GDHM F&B Service Glasses Carrying Glasses
33 Practical GDHM F&B Service Handling Cutlery & Crockeries
34 Practical GDHM F&B Service Service Spoon & Fork Manipulating
35 Practical GDHM F&B Service Water Service of Water
36 Practical GDHM F&B Service Side Board Arrangement
37 Practical GDHM F&B Service Cover Layout Table d'hôtel
38 Practical GDHM F&B Service Cover Layout A-La-Carte
Breakfast -Introduction,
39 Theory GDHM F&B Service Types of Meals Types of Breakfast, Service
Methods of Breakfast
40 Theory GDHM F&B Service Types of Meals Brunch Service
41 Practical's GDHM F&B Service Breakfast Set-Up Continental
42 Practical's GDHM F&B Service Breakfast Set-Up English
Non-Alcoholic Introduction & their

Beverage Classification
Non Alcoholic Service standards &

Beverage Procedures
Non Alcoholic Service standards &
Beverage Procedures
Types / brands and Service

46 Theory GDHM F&B Service Coffee & Tea
procedure
Service of juices & soft
drinks/ Various brands of
47 Theory GDHM F&B Service Juices & soft drinks
juices, soft drinks, mineral
water, Tonic Water
48 Theory GDHM F&B Service Order Taking Procedures in a Restaurant
Types & Order taking

49 Theory GDHM F&B Service Room Service
procedures
50 Theory GDHM F&B Service Room Service Tray Set ups for F&B
Laying Covers of Different

51 Theory GDHM F&B Service Cover Laying
foods
52 Practical GDHM F&B Service Bill Presenting
Revision
53 GDHM F&B Service Full syllabus
Theory
Revision
54 GDHM F&B Service Full syllabus
Theory
Final Test
55 GDHM F&B Service Full syllabus Final Exam
Theory
Final Test
56 GDHM F&B Service Full syllabus Final Exam
Practical
INSTRUCTIONAL PEDAGOGICAL LEARNING EVALUATIO
DURATION
PLAN TOOLS OUTCOME N
knowledge about
Lecture,Audio- different types of Viva,Test/
White Board,PPT 60 min
Visual,Interaction catering Exam
establishments
Tie up's with other
industries and how to
Lecture,Audio- Viva,Test/
White Board,PPT build a healthy 60 min
Visual,Interaction Exam
relationship with
other industries
Knowledge about
White Board,PPT Restaurants and 60 min
equipment used in it
Lecture,Audio- Knowledge about Viva,Test/
Visual,Interaction staff organisation Exam
What are the duties &
White Board,PPT responsibilities of a 60 min
Restaurant staff
All about
White Board,PPT Classification of a 60 min
Restaurant
Learning about the
White Board,PPT operations of 60 min
equipment.
Handling of
White Board,PPT equipment in a 60 min
restaurant
Students will learn
Glasswares,Cutlery about different types Practical/
Demonstration 60 min
,Crockeries of cutleries & Exam
Crockeries
Students will learn
about different types
Glasswares,Cutlery Practical/
Demonstration of Glassware & 60 min
,Crockeries Exam
Miscellaneous
Equipment
Will learn different
Practical/
Demonstration Napkins types of Napkin 60 min
Exam
Folding
Will learn where to

Practical/
Demonstration Napkins put napkins in which 60 min
Exam
crockery or Glassware
All about the other

White Board,PPT supporting 60 min
departments
Will know the work
White Board,PPT of the ancillary 60 min
department
Students will know
Lecture,Audio- what is the work flow Viva,Test/
Visual,Interaction before opening a Exam
restaurant
Lecture,Audio- What are the steps Viva,Test/

Visual,Interaction required to lay a table Exam
Tables/Chairs/
Students will learn Practical/
Demonstration Cutlery/Crockery/ 60 min
table layout Exam
Glassware's
Tables/Chairs/
table layout Exam
Glassware's
Tables/Chairs/
how to Relay a table Exam
Glassware's
Tables/Chairs/
how to Relay a table Exam
Glassware's
The most important
White Board,PPT part in F&B Service 60 min
all about Menu?
What are the steps
White Board,PPT required to organize a 60 min
menu
What are the French
White Board,PPT classical course 60 min
menu?
What are the French
White Board,PPT classical course 60 min
menu?
Lecture,Audio- Terms used in Viva,Test/
Visual,Interaction Classical Menu? Exam
Accompaniments of
White Board,PPT food in French 60 min
classical menu?
White Board,PPT All about techniques 60 min
What are the things to
White Board,PPT be kept in mind while 60 min
serving
All about serving
White Board,PPT dishes and handling 60 min
equipment
Different sizes of How to carry a light Practical/
tray Tray Exam
Different sizes of How to carry a Heavy Practical/
tray Tray Exam
Trays & Practical/
Demonstration How to carry Glasses 60 min
Glassware's Exam
Cutlery & Practical/
Demonstration Handling Of Cutlery 60 min
crockery/Salver Exam
Students will learn

Service Spoon & Practical/
Demonstration how to serve with 60 min
Fork Exam
Service Spoon & Fork
Glassware's/ Water How to serve Water Practical/

Jug to the Guests? Exam
Arrangement of Side Practical/
Demonstration Side Station 60 min
Board Exam
Menu/Cutlery/
Layout of Table Practical/
Demonstration Crockery/ Portion 60 min
d'hôtel Menu Exam
Bowls
Menu/Cutlery/
Layout of A-La-Carte Practical/
Demonstration Crockery/ Portion 60 min
Menu Exam
Bowls
Know about
Lecture,Audio- breakfast, and, what Viva,Test/
Visual,Interaction are the types and how Exam
it is served?
what is brunch? Items
White Board,PPT in brunch service and 60 min
timings.
Cutlery & How to layout a cover
Practical/
Demonstration crockery/Salver/ for Continental 60 min
Exam
Glassware's Breakfast
Cutlery &
How to layout a cover Practical/
Demonstration crockery/Salver/ 60 min
for English Breakfast Exam
Glassware's
About Non-Alcoholic
White Board,PPT beverage and their 60 min
classification
Service of Non - Practical/
Demonstration Glassware's/Salver 60 min
Alcoholic Beverages Exam
Service of Non - Practical/
Demonstration Glassware's/Salver 60 min
Alcoholic Beverages Exam
Introduction to coffee
White Board,PPT and its making 60 min
process and types
Lecture,Audio- Different types of Viva,Test/
Visual,Interaction juice & soft drinks Exam
White Board,PPT Order taking skills 60 min
Students will learn
White Board,PPT the order taking 60 min
procedures
Lecture,Audio- What is required to Viva,Test/
Visual,Interaction set up a tray Exam
Steps required to
White Board,PPT follow while setting 60 min
up tray
Presentation Of Bill to Practical/
Demonstration Bill Folder 60 min
the Guests Exam
SESSION
Session COURSE SUBJECT UNIT LESSON
TYPE
Meaning of the hotel
What is Hospitality?
Introduction to
1 Theory GDHM Food Production Career growth in Culinary
Cookery
arts
Levels of Skills and

Introduction to Experience Attitude and
2 Theory GDHM Food Production
Cookery Behaviour in Kitchen
Personal Hygiene
Introduction to
3 Theory GDHM Food Production Grooming, Uniform and
Cookery
Protective Clothing
Classification of Kitchen
Hierarchy of Kitchen
4 Theory GDHM Food Production Brigade Organizational
Department
Structure of the Kitchen
Duties and Responsibilities

Hierarchy of Kitchen of various Chefs according
5 Theory GDHM Food Production
Department to their position and
reporting Cuisine
Fuels used in the Kitchen

6 Theory GDHM Food Production Kitchen Equipment Equipment used in the
Kitchen
Types of kitchen equipment

7 Practical GDHM Food Production Kitchen Equipment & Knowledge on
equipment usage.
Standard Cuts of Vegetable

8 Theory GDHM Food Production Cuts of Vegetables cuts and Indian cuts of
vegetables
Brunoise, Mirepoix,
9 Practical GDHM Food Production Cuts of Vegetables Lozenge, Jardinière, Dice,
Chiffonade
Small Dice, Tourné,
10 Practical GDHM Food Production Cuts of Vegetables Julienne, Paysanne,
Macedoine
Introduction to Stock
11 Theory GDHM Food Production Stocks Preparation, Classification
of Stocks
Introduction to Soup
12 Theory GDHM Food Production Soup Preparation, Classification
of Soup
Different types of Soups,

13 Theory GDHM Food Production Soup Preparation of Soup and its
Uses
White Stock and Brown

14 Practical GDHM Food Production Stocks
Stock Preparations
Introduction to Sauce
15 Theory GDHM Food Production Sauce Preparation, Classification
of Sauce
Béchamel, Veloute, Roux &

16 Practical GDHM Food Production Mother Sauces Types, Derivatives of
mother sauces
Espagnole, Tomato, Roux

17 Practical GDHM Food Production Mother Sauces & Types, Derivatives of
mother sauces
Hollandaise , Mayonnaise
18 Practical GDHM Food Production Mother Sauces
& Derivatives
19 Theory GDHM F & B Production Herbs Meaning of herbs and uses

What are spices and
condiments
20 Theory GDHM F & B Production Spices & Condiments
difference between them
different varieties
Origin
21 Theory GDHM F & B Production Sandwiches
types of sandwiches
Club sandwich, Grilled

22 Practical GDHM F & B Production Sandwich
cheese sandwich
Religious & cultural

Indian culinary
23 Theory GDHM F & B Production references on Indian
Terminology
cuisine
White, yellow, makhani,

24 Theory GDHM F & B Production Basic Indian gravies
chettinadu, green gravies
Introduction to Indian
breakfast
25 Theory GDHM F & B Production Indian breakfast
ingredients & famous
dishes
snacks
26 Theory GDHM F & B Production Indian snacks
ingredients & famous
dishes
Indian festival festival cuisine
27 Theory GDHM F & B Production
cuisine ingredients & famous
dishes
Importance of Food Service

Management & HACCP,
Kitchen Hygiene and
28 Theory GDHM F & B Production Work place hygiene, Colour
Sanitation
code chopping boards,
Contaminations
Revision
29 GDHM F & B Production Full syllabus
Theory
Revision
30 GDHM F & B Production Full syllabus
Theory
Final Test
31 GDHM F & B Production Full syllabus Final Exam
Theory
Final Test
32 GDHM F & B Production Full syllabus Final Exam
Practical
INSTRUCTIONA PEDAGOGICAL LEARNING EVALUATIO DURATIO
L PLAN TOOLS OUTCOME N N
New comers will be

Lecture White Board Viva
able to relate to the
PPT PPT Test/Exam 60 min
hospitality industry &
Interaction
Cookery
Lecture White Board Students can able to Viva

PPT PPT prepare themselves to Test/Exam 60 min
Interaction work in Kitchen
Students can able to
prepare themselves
and to understand
about the Personal
Interaction
Hygiene and
Grooming Standards
Lecture White Board
figure out the Viva Test/
PPT PPT 60 min
Hierarchy of the Exam
Interaction
kitchen Department

Lecture White Board understand the Duties
Viva Test/
PPT PPT and Responsibilities of 60 min
Exam
Interaction Various Chef Position
in Kitchen
Students will get

Lecture White Board Familiarization of
Viva Test/
PPT PPT different types of 60 min
Exam
Interaction Kitchen Equipment
and Fuels
Complete Small Students can able to
Equipment, recognize & tell the
Practical Large names of the kitchen Practical
120 min
Demonstration Equipment & equipment. And also Exam/ Viva
Mechanical demonstrate how to
Equipment use them
Lecture White Board understand different
Viva Test/
PPT PPT cuts of vegetables both 60 min
Exam
Interaction international and
Indian cuts
Bowls, Knives, Understand the types
Practical Chopping of cuts of vegetable Practical
120 min
Demonstration Boards, Mise en and their uses in Exam/ Viva
tray, Peeler cooking
Maintenance of
hygiene and time
Bowls, Knives,
management, Safety at
Practical Chopping Practical
work place. Learning 120 min
Demonstration Boards, Mise en Exam/ Viva
the Skills and
tray, Peeler
knowledge of basic
cuts
Student can able to
Lecture White Board understand the Viva
PPT PPT Importance of Stock Test/Exam 60 min
Interaction preparation in the
Cookery
Student can able to
PPT PPT Importance of Soup Test/Exam 60 min
Cookery
Familiarization of
different types of Soup
preparation and its
Interaction
used in Cookery
Understand the basic
Bowls, Knives,
stocks preparation,
Practical Chopping Practical
types and their 120 min
Demonstration Boards, Mise en Exam/ Viva
importance used in
tray, Peeler
cooking
Student can able to
PPT PPT Importance of Sauce Test/Exam 60 min
Cookery
Bowls, Knives, Learning the Skills
Practical Chopping and knowledge of Practical
120 min
Demonstration Boards, Mise en basic mother sauce Exam/ Viva
tray, Peeler and its derivatives
120 min
120 min
Marker/ Board/ Students will get

Ppt/ Lecture/
Projector familiar Test/ Viva 60 min
Interaction
about different herbs
Marker / White
Audio Visual / Students would get to
Board /
Lecture / know about spices & Test/ Viva 60 min
Projector / PPT
Interaction its use
Marker / White
Audio Visual / Students will get to
Board /
Lecture / know about Test/ Viva 60 min
Projector / PPT
Interaction this cold and hot dish
Cooking Range,
Pans, Bowls,
Knives,
Demonstration & Chopping Students will know
individual Boards, Ladles, few basic sandwiches Test/ Viva 120 min
practise Spatulas,
Strainer, Frying
Pan, Sauce Pan,
Peeler & Whisk
Marker / White Students will know

ppt/Lecture/ Board / unique culinary words
test/viva 60 min
Interaction Projector / PPT in Indian cuisine
Students will get

Marker / White
familiar with basic
ppt/Lecture/ Board /
gravies test/viva 60 min
Interaction Projector / PPT
Marker / White Students will get

ppt/Lecture/ Board / familiar with Indian
test/viva 60 min
Interaction Projector / PPT breakfast

test/viva 60 min
Interaction Projector / PPT snacks

test/viva 60 min
Interaction Projector / PPT cuisine
Marker / White
Lecture/audio
Board / Factors for CCP
visual/interactio test/viva 60 min
Projector / PPT planning
n
Lecture,Audio-
White Board, Viva,Test/
Visual,Interactio 60 min
PPT Exam
n
Lecture,Audio-
White Board, Viva,Test/
Visual,Interactio 60 min
PPT Exam
n
SESSION
Session COURSE SUBJECT UNIT
TYPE
Hotel Development
1 Theory GDHM Communicati English Language
on Skill
Hotel Development
on Skill
Hotel Development
on Skill
Hotel
4 EXAM GDHM Communicati Grammar Test
on
Hotel
5 EXAM GDHM Communicati Grammar Test
on
Hotel Effective
6 Theory GDHM Communicati Communication
on in Hotels
Hotel Effective
on in Hotels
Hotel
Effective Business
8 Practical GDHM Communicati
communication
on
Hotel
Effective Business
communication
on
Hotel Effective
on in Hotels
Hotel Principles of
11 Theory GDHM Communicati organization
on communication
Hotel Principles of
on communication
Hotel Principles of
on communication
Hotel
Effective
Presentation
on
Hotel
Effective
Presentation
on
Presentation
assignment
Hotel submission on
16 EXAM GDHM Communicati Current
on affairs/Culinary
Arts/Hospitality
Services
Presentation
assignment
Hotel submission on
17 Exam GDHM Communicati Current
on affairs/Culinary
Arts/Hospitality
Services
Hotel
18 Theory GDHM Communicati Speaking skills
on
Hotel
19 Theory GDHM Communicati Speaking skills
on
Hotel Importance of
20 EXAM GDHM Communicati Organization
on Communication
Hotel
21 Practical GDHM Communicati Essay Writing
on
Hotel
22 Practical GDHM Communicati Essay Writing
on
Hotel
23 Theory GDHM Communicati Essay Writing
on
Hotel
Effective Business
24 Theory GDHM Communicati
communication
on
Hotel
Effective Business
communication
on
Hotel
Paragraph
Writing
on
Hotel
Paragraph
Writing
on
Hotel
Paragraph
Writing
on
Hotel
Effective Business
communication
on
Hotel
Effective Business
communication
on
Hotel
Effective Business
communication
on
Hotel
Effective Business
32 Exam GDHM Communicati
communication
on
Hotel
33 Practical GDHM Communicati Writing Skill
on
Hotel
34 Practical GDHM Communicati Writing Skill
on
Hotel
35 Theory GDHM Communicati speaking Skill
on
Hotel
on
Hotel
on
Hotel
38 Theory GDHM Communicati Interviewing
on
Hotel
39 Practical GDHM Communicati Interviewing
on
Hotel
40 Practical GDHM Communicati Interviewing
on
Hotel
Revision
41 GDHM Communicati Full syllabus
Theory
on
Hotel
Revision
Theory
on
Hotel
Final Test
Theory
on
Hotel
Final Test
Practical
on
INSTRUCTI PEDAGOGIC LEARNING EVALUATIO
LESSON
ONAL PLAN AL TOOLS OUTCOME N
• The sentence – Kinds of sentences – Subjects
PowerPoint
& Predicate
Presentation & Learners will be
• The Phrase and the Clause Viva
Audio,Visual, English able to get to know
• Parts of speech – Noun, Adjective, Pronoun, Test/Exam
Lecture learning Video, noun ,pronouns
Verb, Adverb, Preposition, Conjunction,
Worksheet and their types
Interjection
exercise
• Noun- Kinds of Noun i.e. Common, Proper,

Collective, Abstract
• The Noun: Gender – Masculine, Feminine,
PowerPoint
Common and Neuter gender
• The Adjective – Kinds of Adjectives, Viva
Audio,Visual, English able to get to know
Comparison of Adjectives, Positive, Test/Exam
Lecture learning Video, noun ,pronouns
Comparative and Superlative.
Worksheet and their types
• Articles – Use of Definite Article and
exercise
Indefinite, Article Personal Pronouns – Forms
of the Personal Pronouns i.e. First Person etc.

• The Adjective – Kinds of Adjectives,
PowerPoint Learners will be
Comparison of Adjectives, Positive, Viva
Audio,Visual, Presentation & able to get to know
Comparative and Superlative. Test/Exam
Lecture Video, Lecture noun ,pronouns
with notes and their types

Audio,Visual,
Comparative and Superlative. Paper, Pen Revision Test/Exam
Lecture

Audio,Visual,
Comparative and Superlative. Paper, Pen Revision Test/Exam
Lecture
CONCEPT OF COMMUNICATION
• Process of Communication
Learners will be
• Feed Back PowerPoint
able to understand Viva
• Methods of Communication – Verbal / Non- Audio,Visual, Presentation &
the importance of Test/Exam
Verbal Lecture Video, Lecture
communication
• Channels of communication with notes
and uses
• Barriers of Communication
Learners will be
communication
and uses
WRITING SKILLS – LETTER, EMAIL,

REPORT, ETC.
Learners will be
• Types of letters
• Application, complaint / apology Audio,Visual,
Computer, PPT the importance of Test/Exam
• Types of Reports Lecture
communication
• Structure of a report
and uses
• Types of Reports
WRITING SKILLS – LETTER, EMAIL,

REPORT, ETC.
Learners will be
• Types of letters
• Application, complaint / apology Audio,Visual,
Computer, PPT the importance of Test/Exam
• Types of Reports Lecture
communication
• Structure of a report
and uses
• Types of Reports
Learners will be
communication
and uses
ORGANIZATIONAL COMMUNICATION
Learners will be
• Upward, downward, lateral communication PowerPoint
and their Purposes functions. Audio,Visual, Presentation &
how to Test/Exam
• Written communication – Memos, Circulars, Lecture Lecture with
communicate with
notices notes
in organization
Learners will be
• Upward, downward, lateral communication PowerPoint Viva
able to understand
how to Test/Exam
communicate with
notices notes
in organization
Learners will be
• Upward, downward, lateral communication PowerPoint
how to Test/Exam
communicate with
notices notes
in organization
PRESENTATION SKILLS
Denstration,I Learners will be
• Making effective presentation /Speaker's Viva
ndividual able to understand
appearance and personality Computer, PPT Test/Exam
Practice, Role how to prepare
• Using Visual aids
Play professional ppt
• Making effective presentation /Speaker's Denstration,I Learners will be Viva

appearance and personality ndividual able to understand
Computer, PPT Test/Exam
• Using Visual aids Practice, Role how to prepare
Denstration,I Learners will be

Presentation assignment submission on Viva
ndividual able to understand
Current affairs/Culinary Arts/Hospitality Computer, PPT Test/Exam
Practice, Role how to prepare
Services
Denstration,I Theory Notes, Learners will be

Presentation assignment submission on Viva
ndividual PowerPoint able to understand
Current affairs/Culinary Arts/Hospitality Test/Exam
Practice, Role Presentation & how to prepare
Services
Play Video professional ppt
Learners will be
Theory Notes, able to understand
Viva
Audio,Visual, PowerPoint non verbal
Speaking skills Test/Exam
Lecture Presentation & communication
Video and its different
aspects
Learners will be
Theory Notes, able to understand
Viva
Audio,Visual, PowerPoint non verbal
Speaking skills, Group Discussion Test/Exam
Lecture Presentation & communication
Video and its different
aspects
Viva
Importance of Organization Communication Test Paper, Pen Revision Test/Exam
Viva
Essay on Topics related to Hospitality Industry Audio,Visual, Learners will be
( 500 words ) Lecture able to Write Essay
Viva
Essay on Topics related to Hospitality Industry Audio,Visual, Learners will be
( 500 words ) Lecture able to Write Essay
Theory Notes,
Viva
Essay on Topics related to Hospitality Industry Audio,Visual, PowerPoint Learners will be
Test/Exam
( 500 words ) Lecture Presentation & able to write Essay
Video
PowerPoint
Presentation &
Viva
Newspaper reporting, letter writing (formal & Audio,Visual, English Learners will be
Test/Exam
informal), Email Writing Lecture learning Video, able to write letter
Worksheet
exercise
PowerPoint
Presentation &
Viva
Test/Exam
Worksheet
exercise
Viva
Paragraph writing (100 words) & Presentation Audio,Visual, Learners will be
on it by students Lecture able to write letter
Viva
Viva
PowerPoint
Presentation &
Viva
Test/Exam
Worksheet
exercise
PowerPoint
Presentation & Viva
Learners will be
Audio,Visual, English
Report writing able to write Test/Exam
Lecture learning Video,
Report
Worksheet
exercise
PowerPoint
Presentation & Viva
Audio,Visual, English Learners will be
Report writing Test/Exam
Lecture learning Video, able to Report
Worksheet
exercise
PowerPoint
Viva
Audio,Visual, English able to understand
Report writing Assignment Test/Exam
Lecture learning Video, how to prepare
Worksheet professional ppt
exercise
PowerPoint Learners will be Viva

Audio,Visual,
Resume Writing presentation able to make Test/Exam
Lecture
and role play Resume
Audio,Visual,
Resume Writing presentation able to make Test/Exam
Lecture
Learners will Viva
Speaking skills¬ Extempore/Dialogue/Role Audio,Visual, Video and
improve their Test/Exam
Play Lecture Script
speaking skills
Learners will Viva
Play Lecture Script
speaking skills
Learners will Viva
Play Lecture Script
speaking skills
Audio,Visual,
Interview Skills presentation able to make Test/Exam
Lecture
Audio,Visual,
Interview Skills presentation able to give Test/Exam
Lecture
and role play Interview
Audio,Visual,
Interview Skills presentation able to give Test/Exam
Lecture
and role play Interview
PowerPoint
Presentation &
Viva
Full syllabus Test/Exam
Worksheet
exercise
PowerPoint
Presentation & Viva
Full syllabus Test/Exam
Worksheet
exercise
Final Exam
Final Exam
DURATION
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
60 min
months weeks days/wk days/3mon hours/day hours/3mon
3 12 6 72 4 288
Induction 6 10 4 40
subject FO HK FbS FP HC total

sessions 50 36 56 40 44 226
40 induction
266

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Session SESSION TYPE COURSE SUBJECT UNIT

Front office &

Front office &

Front office &

Front office &

Front office &

Front office &

Front office &

Front office &

Front office &

Front office &

Front office &

Front office & Telephone handling

Front office &

Front office &

Front office &

Front office &

Front office &

Front office &

Front office &

Front office &

Front office &

Front office &

Front office &

Front office &

Front office &

Front office &

Front office &

Front office situation

Front office &

Front office &

Front office &

Front office &

Front office &

Front office &

Front office &

Front office &

Front office &

Front office &

Front office &

Front office &

This unit a learner

Demonstration Forms. Students will be Role play

Guest Reservation Demonstration Forms. Students will be Role play

students will be Recall,summariz

Guest Reservation Demonstration Forms. Students will be Role play

Demonstration Forms. Students will be Role play

Demonstration Forms. Students will be Role play

Demonstration Forms. Role play

Audio ,visual. PPT,Notes,White Able to take Chart

Demonstration Forms. Role play

Demonstration Forms. Role play

Check out procedure Demonstration Forms. Able to Checkout

Demonstration Forms. Able to Checkout

Student able to Recall,summariz

Classification of hotel, star

Organizational Duties & responsibilities of

Organizational Duties & responsibilities of

Houseke Introduction to Cleaning agents &

Houseke Introduction to Selection, procedure & use

Houseke Cleaning public areas &

Houseke Bed making & room Occupied & vacant room

Houseke Bed making & room Occupied & vacant room