Bahria University, Karachi Campus

DEPARTMENT OF MANAGEMENT STUDIES

(Bahria Business School)

Course: MGT-541 HUMAN RESOURCE MANAGEMENT

TOPIC: RECRUITMENT & SELECTION

MBA-2 A

Submitted by:
Muhammad Arslan (02-322212-007)

Submitted to:

DR. USMAN ALEEM

 JOB DESCRIPTION

2.1 Waiter Job Description

Job Title

Waiter /Waitress

Company Overview:

Bar B. Q. Tonight is credited as one of the pioneers in true B.B.Q. dining. Inaugurated on the 10th of
November in 1988, B.B.Q. Tonight started serving authentic Pakistani dishes and its signature B.B.Q.
dishes.

Duties & Responsibilities:

• Providing excellent wait service to ensure satisfaction

• Taking customer orders and delivering food and beverage
• Take accurate food and drinks orders, using a POS ordering software, order slips or by
memorization
• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic
beverages
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
• Carry dirty plates, glasses and silverware to kitchen for cleaning
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications
for reservations (e.g., parties)
• Follow all relevant health department regulations

Skills Requirement:
• Proven work experience as a Waiter or Waitress
• Basic math skills
• Attentiveness and patience for customers
• Excellent presentation skills
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced
environment
• Active listening and effective communication skills
• Team spirit
• Flexibility to work in shifts
• High school diploma; food safety training is a plus

2.2 Manager Job Description

Job Title

Hotel Manager

Company Overview:

Bar B. Q. Tonight is credited as one of the pioneers in true B.B.Q. dining. Inaugurated on the 10th of
November in 1988, B.B.Q. Tonight started serving authentic Pakistani dishes and its signature B.B.Q.
dishes.

Duties & Responsibilities:

• Recruiting, training and supervising staff

• Managing budgets
• Maintaining statistical and financial records
• Planning maintenance work, events and room bookings
• handling customer complaints and queries
• promoting and marketing the business
• ensuring compliance with health and safety legislation and licensing laws.

Hotel Manager skills and qualifications:

A Hotel Manager should have certain qualities and skills, including:
• Ability to lead a large group
• Attention to detail
• Ability to work in a fast-paced, high-stress environment
• Excellent written and verbal communication
• Knowledge of all hotel operating procedures
• Critical-thinking and problem-solving skills
• Ability to manage several budgets
• Excellent customer service and interpersonal skills
Hotel Manager education and training requirements:
Hotel Managers usually have at least a bachelor’s degree in hospitality, hotel management, business
administration or a related field. Some Hotel Managers may have a high school diploma or GED and
several years of hospitality experience. Some high schools offer hospitality training for students who
are interested in this career path. For those who manage a large hotel or resort, a master’s degree may
be required. Hotel Managers usually undergo a hospitality leadership or management program.

Hotel Manager experience requirements:

A Hotel Manager should have at least five years of experience, though some hotels may prefer
managers with at least seven or eight years. Experience should be in hospitality or business
administration. Leadership experience is a must. Prior experience as a supervisor or Department
Manager, either in front-office or back-office operations, is preferred. Hotel Managers with experience
in several areas of hotel operations is also a plus.