Christian Constantino

Tampa, FL 33602  (732) 284-9778  constac2112@gmail.com  LinkedIn Profile

Business Analyst
Accomplished business professional with experience creating and executing complex Excel analyses of a variety of
business metrics. Consistently demonstrates the ability to generate data and insights to guide operational strategy and
assist leaders in making key business decisions. Excellent analytical and creative problem-solving skills and proven track
record of devising innovative solutions to improve customer experience.
Core Competencies
QlikViewSalesforceMicrosoft Excel, Word and PowerPointClient RelationshipsCustomer ServiceReport
Generation
Budget Analysis Product ResearchPolicy Document CreationProject ManagementCommunication & Collaboration
Professional Experience
AMERICAN INTERNATIONAL GROUP June 2017-February 2020
Business Analyst, Tampa/Miami, FL
Distribution Team (March 2018-February 2020)
Provided analysis services focused on developing and maintaining relationships with North American brokers. Created
broker reports.
 Built an Excel analysis of reported premiums from all multinational accounts, reviewed and corrected reports, and
provided data to senior management to facilitate accurate assessment of global growth and performance by region.
 Participated in restructuring and updating quarterly and annual premium reports for the accidental and health
insurance global business line to provide a consistent format and more intuitive and complete report across all
offices and teams.
 Developed a comprehensive budget analysis tool and new regional broker map to measure broker metrics, including
new business, renewal retention, and overall growth year over year, with prototype being adopted division-wide.
 Produced new quarterly premium reports by product for 3 large broker networks, and assisted with the creation of a
growth plan strategy for another major broker partner.
Global Service Programs Team (June 2017-March 2018)
Prepared and validated documents for no additional charge insurance policies for credit card providers in the Latin
American market. Reviewed, organized, and validated invoicing records, tracked billing and payments, and reconciled
quarterly reports.
 Ensured accuracy and regulatory compliance of new policy documents, enabling the early relaunch of a new terms
and conditions policy, exceeding customer expectations.
 Designed a large-scale, multinational budget analysis for all countries in the Latin American market. Completed
accumulated work, and created a premium billing budget and precise service level agreements for a major client .
JET.COM February 2017-May 2017
Website Category Manager, Hoboken, NJ
Optimized customer shopping experience by organizing, and ensuring consistency, accuracy and completeness of
product offerings in a specific category.
 Researched new product information in order to improve and expand available products.

Internships
AMERICAN INTERNATIONAL GROUP Summers 2015 and 2016
Business Analyst/Project Management Intern, New York, NY (May 2016-August 2016)
Analyzed data and analytics services providers and identified 100+ potentially beneficial business partnerships.
 Organized meetings and communication opportunities between management and the most promising companies.
Distribution Intern, Jersey City, NJ (May 2015-August 2015)
 Maintained multiple commercial insurance programs and developed spreadsheets and slide shows for department meetings.
 Assisted with data entry and testing of a new internal distribution system.

Education
B.A. Degree-Sociology, UNIVERSITY OF SOUTH CAROLINA, Columbia, SC, December 2016