Authority Matrix.

Dec.2020
 1- CEO / Chief executive officer

Definition:
The president or executive director, Company Leader.
CEO is the one at the very top of the organization, must be able to self-motivate and keep on a schedule
to ensure everything runs smoothly. This occupation frequently requires travel to meetings and
conferences.
 CEO is the head of Golden Vision for Medical Services and retains ultimate responsibility for its
success or failure.
 CEO formulates goals and policies, and delegates responsibility for achieving those goals to
members of the executive team and department heads with whom he meets frequently.
 CEO oversees and implements budgets, plans and policies, and negotiates and approves contracts.
 He also appoints department heads and managers or hires replacements from outside the company.
His actions are answerable only to company owners or the board of directors.
 CEO must have exceptional leadership skills to adequately supervise other top executives in the
company. Communication skills are also necessary to negotiate contracts effectively and explain any
policies developed.

CEO Responsibilities:
The goal is to drive the company’s development and guide it towards long-term success
Leads Management/executive team of a company including CFO, COO, CTO and CMO among others.
 CEO is mainly focused on managerial activities as well as guiding other executive officers
 Responsible for the overall performance of the Company
 Works on decisions made by the Board of Directors
 CEO represents the company publicly in case of any corporate events
 CEO liaise between management and board
 Developing high quality business strategies and plans ensuring their alignment with short-term and long-term
objectives
 Leading and motivating subordinates to advance employee engagement develop a high performing managerial
team
 Overseeing all operations and business activities to ensure they produce the desired results and are consistent
with the overall strategy and mission
 Supervise and control all strategic and business aspects of the company
 The first in command in the company and responsible for giving the proper strategic direction as well as
creating a vision for success.
 CEO must be a prudent manager and an inspiring leader.
 CEO must have a business mindset and will be able to see the “big picture” in a variety of settings.
 CEO is the one to take actions to enhance the company’s cash flow while keeping the human factor in
perspective.
 Make high-quality investing decisions to advance the business and increase profits
 Enforce adherence to legal guidelines and in-house policies to maintain the company’s legality and business
ethics
 Review financial and non-financial reports to devise solutions or improvements
 Build trust relations with key partners and stakeholders and act as a point of contact for important shareholders
 Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth
 Maintain a deep knowledge of the markets and industry of the company
 Developing goals for a company or organization
 Overseeing financial statements and budgets
 Selecting managers
 Finding ways to cut costs
 2- COO / Chief Operating Officer

Definition:
Is the one keeps on daily operations running.
A chief Operating officer is the one to secure the functionality of business to drive extensive and
sustainable growth. The COO role is a key member of the senior management team, reporting only to the
Chief Executive Officer (CEO)
 The chief operating officer is the second-in-command. His duties often overlap with that of the CEO,
but his primary responsibility is to manage day-to-day operations by meeting with individual
department heads
 COO, observes daily operations and the progress of projects first-hand
 COO also promote deserving workers to department head positions
 COO determines staffing and resource requirements, locates the best sources of goods and services,
and assign work schedules and tasks to individual departments.
 COO is the one to designing and implementing Golden Vision for Medical Services business
operations
 COO is the one to establishing policies that promote company culture and vision as well as supporting
company’s mission
 COO is the one to overseeing operations of the company and the work of executive managers
 COO is the one to maintain control of diverse business operations

COO. Responsibilities
 Design and implement business strategies, plans and its relevant procedures
 Set comprehensive goals for performance and growth
 Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance
etc.)
 Lead employees to encourage maximum performance and dedication
 Evaluate performance by analyzing and interpreting reports, data and key metrics
 Write and submit reports to the CEO in all matters of importance
 Assist CEO in fundraising ventures
 Participate in expansion activities (investments, acquisitions, corporate alliances etc.)
 Manage relationships with partners/vendors
 Working together with key participants to compile the budget.
 Spearheading strategies to steer the company’s future in a positive direction.
 Driving the company’s operating capabilities to surpass customer satisfaction and retention, and
company goals.
 Controlling company costs and introducing tactical initiatives to address theft and other losses.
 Monitoring invoices, money handling procedures, accounting and bank processes.
 Preparing timely and accurate financial performance reports.
 Overseeing marketing initiatives and implementing better business practices.
 Delegating responsibilities to ensure staff members grow as capable participants.
 Employing various initiatives to coach employees to optimize their capabilities.
 Completing performance reviews in a prudent manner.
 Assessing and implementing improved processes and new technologies and collaborating with
management regarding the implementation of these improvements.

3- BUSINESS DEVELOPMENT MANAGER

Definition:
The Business Development Manager (BDM) is often the first point of contact a new potential client will
have with a business when they are seeking information on the products and services the company
provides.
The BDM also may respond to RFP's, tenders, and develops sales in new sales territories.
 BDM must be an active listener and has a compelling sales personality, and a hunger to chase and
close new business from cold calls and inbound warm leads.
 A Business Development Manager is a senior role, and as such has some important duties and
responsibilities to fulfil, with both short and long-term goals to achieve.

BDM. Responsibilities:
 Contacting potential clients to establish rapport and arrange meetings.
 Planning and overseeing new marketing initiatives.
 Researching organizations and individuals to find new opportunities.
 Increasing the value of current customers while attracting new ones.
 Finding and developing new markets and improving sales.
 Attending conferences, meetings, and industry events.
 Developing quotes and proposals for clients.
 Developing goals for the development team and business growth and ensuring they are met.
 Training personnel and helping team members develop their skills.
 Developing growth strategies and plans
 Managing and retaining relationships with existing clients
 Increasing client base
 Having an in-depth knowledge of business products and value proposition
 Writing business proposals
 Negotiating with stakeholders
 Identifying and mapping business strengths and customer needs
 Researching business opportunities and viable income streams
 Following industry trends locally and internationally
 Reporting on successes and areas needing improvements

4- Executive Secretary
Definition:
Is to support high-ranking officials in the company. He is the one to organize and maintain the
executive’s schedule and assist them by performing a variety of administrative tasks.
 Executive secretaries must be quick professionals with great time-management and multitasking abilities.
It is with their diligence and competence in their work that executives can focus on their managerial
responsibilities without worrying for other tasks.
 To ensure success, Executive Secretaries should be organized, have superb research skills and
must be exceptional communicators with a keen interest in providing reliable and accurate
support to executives and management while working with confidential information. Top
candidates will possess incredible problem solving and office coordination skills and exhibit
excellent time management.
 The goal is to contribute to the efficiency of the overall business by ensuring all assigned
administrative duties are carried on timely and efficiently.
 Executive Secretaries are highly skilled professionals who support executives or management in
an administrative capacity. They conduct research, manage schedules, and provide efficient and
effective administrative support.
 Executive Secretary with exceptional administrative and clerical skills. Executive Secretaries are
expected to multi-task and work well under pressure in a fast-paced environment.
Requirements:
 Proven experience as executive secretary or similar administrative role
 Proficient in MS Office and “back-office” software (e.g. ERP)
 In depth knowledge of office management and basic accounting procedures as well as technical
vocabulary of relevant industry
 Familiarity with basic research methods and reporting techniques
 Excellent organizational and time-management skills
 Outstanding communication and negotiation abilities
 Integrity and confidentiality
 Degree in business administration or relative field
 Certificate in Business Administration or related (essential).
 Two years of experience in an executive support role.
 Methodical thinker with detailed research proficiencies.
 Thorough understanding of clerical and secretarial principles.
 Strong knowledge of databases and tracking systems.
 Fantastic organizational skills and detail oriented.
 Ability to work under pressure and meet deadlines.
 Brilliant written and verbal communication skills.
 Proficient in Microsoft Office, and business communication software

Executive Secretary Responsibilities:

 Maintain executive’s agenda and assist in planning appointments, board meetings, conferences
etc.
 Attend meetings and keep minutes
 Receive and screen phone calls and redirect them when appropriate
 Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages etc.)
  Make travel arrangements for executives
 Handle confidential documents ensuring they remain secure
 Prepare invoices or financial statements and provide assistance in bookkeeping
 Monitor office supplies and negotiate terms with suppliers to ensure the most cost-effective
orders
 Maintain electronic and paper records ensuring information is organized and easily accessible
 Conduct research and prepare presentations or reports as assigned
 Perform accurate research and analysis.
 Coordinate arrangements, meetings and/or conferences as assigned.
 Take dictation and write correspondence.
 Compile proofread and revise drafts of documents and reports.
 Daily record keeping and filing of documents.
 Prepare reports, presentations and correspondence accurately and swiftly.
 Create and organize information and generate reference tools for easy use.
 Answer and screen telephone calls, and respond to emails, messages and other correspondence.
 Operate and maintain office equipment.
 Manage busy calendar, meeting coordination and travel arrangements.
 Professionally greet and receive guests and clients.
 Ensure efficient and effective administrative information and assistance.
 Answer and direct phone calls
 Organize and schedule appointments
 Plan meetings and take detailed minutes
 Write and distribute email, correspondence memos, letters, faxes and forms
 Assist in the preparation of regularly scheduled reports
 Develop and maintain a filing system
 Update and maintain office policies and procedures
 Order office supplies and research new deals and suppliers
 Maintain contact lists
 Book travel arrangements
 Submit and reconcile expense reports
 Provide general support to visitors
 Act as the point of contact for internal and external clients
 Liaise with executive and senior administrative assistants to handle requests and queries from
senior managers

5- Marketing & communications manager

Definition:
The most essential prerequisites are strong analytical and communication skills. Marketing
communications managers are in charge of both traditional and digital marketing communications
processes. To lead effective campaigns, these managers not only need to be able to analyze marketing
trends, but they also need to make cost-saving decisions for productivity.

Responsibilities and expectations:

The marketing communications manager is typically responsible for:
  Creating and implementing plans to increase market share
 Commissioning or conducting market research
 Overseeing market data analysis and evaluation
 Developing pricing and budgeting strategies
 Collaborating with cross-functional teams – from creative, IT and production to product
marketing and legal – to produce effective promotional materials
 Coordinating with and managing agency partners
 Creating marketing presentations for stakeholders
 Obtaining necessary consent and providing final approval on all marketing collateral, products
and promotions
 Developing schedules and maintaining deadlines
 In some organizations, the marketing communications manager might also be heavily involved
with projects relating to search engine optimization, website updates, social media and email
automation.
 Professional experience and skills
 must have a marketing or advertising background. Employers often require at least three years of
experience with MBA degrees.

6- Sales & Marketing Manager

Definition:
The Sales & Marketing Manager position will report directly to the President.  The candidate must be a high
energy, highly organized individual who is excellent at prospecting, qualifying and closing new business
accounts as well as maintaining a base of accounts.  He/she must be capable of designing and
implementing a strategic sale and marketing plan with emphasis on key account targeting and
development of relationships with prospective customers.  The ideal candidate will have:
 Five-ten years’ experience selling medical devices, preferably in contract manufacturing
 Established relationships with customers who purchase medical devices
 A successful history of building new relationships
 A proven record of meeting and exceeding your quota – documented accomplishments
 A proven ability to strategically market our services in order to grow the business
Responsibilities and expectations:
 Retain, extend, and acquire customers through effective identification of opportunities and
specific needs for our industry
 Establish/ build strong customer relationships that provide growth, profitability, and predictability
 Assume active leadership role in the development and implementation of sales strategies to attain
assigned sales objectives
 Build ongoing knowledge of current industry trends, competitive information and
industry/technical knowledge and disseminate that information with company colleagues
 Maintain records with customer information, including sales
 Develop marketing strategies and effective promotional and marketing campaigns

Required Qualifications

 Five to ten years of experience in outside sales of medical device services – preferably in contract
manufacturing
 Successful history of building new relationships
 Knowledge of technical and marketing skills including professional, impactful presentations
 Ability to convey highly technical information
 Proven leadership skills
 Ability to demonstrate both clinical and sales aptitude
 Excellent communication and interpersonal skills
 Strong networking and negotiation skills
 A hands-on and customer-centric approach
 Ability to forge strong relationships in a commercial environment
 Flexible and self-directed
 Demonstrated strong closing skills
 Determination to succeed and overall career ambition
 Excellent time management and follow-through skills with strong ability to prioritize tasks
 Exceptional problem-solving skills
 Strong marketing and business development skills
 Presents a polished and professional appearance
 Proficient in Microsoft office products, especially Word and Excel
 Valid driver’s license, reliable transportation and a clean driving record with car insurance
 Preferred Qualifications
 Sales of contract manufacturing medical services
 Bachelor’s degree
 Travel Requirements
 This position requires up to 50% travel on average, including overnight travel; this might require
travel by air and/or international travel.
7- Logistics Officer.

Role & Responsibilities

 Take leadership in the supply chain management for medical supplies – procurement, transport,
warehousing, dispatch to partners/projects, loss management and reporting. On a day-to-day they
carry out a variety of functions required to ensure the logistical needs of programme are met and
that all logistical activities are delivered efficiently, accurately and on-time. All activities are
carried out in line with company policies and procedures

Key Activity Areas

Procurement
 Prepare complete documentation for procurement of medicines and medical supplies.
  Prepare payment dossiers (the complete documentation above plus signed delivery notes, packing
lists, original invoices and demand for payment forms) for medicines and medical supplies.

Transport
 Facilitate an efficient coordination for the movement of goods from the supplier to company’s
facilities
 Facilitate in-country transport of procured items – among the company bases and to clients or
partners.
 Supervise and maintain the relationships with transporters.

Warehousing
 Ensure medicines and medical supplies, including cold chain items, are properly stored.
 Supervise the daily entry and dispatch of medicines from the Stock.
 Supervise and Update the Stock Fulfilment Plan and support of contingency requirements.
 Ensure consistency of warehouse documentation and reporting.
 Drive improvements in stock reporting accuracy for medicines and medical equipment
inventories.
 Ensure physical inventories are conducted on a monthly basis and communicated to the PM.
 Capacity building staff in accurate reporting and stock management.
 Ensure loss reports are drafted and sent to the Logistics Manager and the Project Managers.
 Maintain asset list and submit monthly revisions to the Project Managers and Goma Logistics
Manager.
 Check that dead-lines of medicines deliveries to the partners are respected. Perform Spot checks.
 Supervise that the Warehouse is properly set-up, cleaning and security conditions are respected.

Documentation
 Ensure that documentation is regularly sent to the final storage location and that necessary
documentation is ready to move should an evacuation be needed.
 Maintain Waybills and Receipts of goods in support of GIK documentation.
 Ensure company’s partners’ related documentation is maintained including asset tracking and
Right of Use agreements etc.

Communication
 Maintain a transparent, honest and supportive communication structure with colleagues to ensure
they are kept informed of applicable logistical activities and requirements.
 Develop and maintain positive relationships with suppliers, local authorities, other NGOs and any
other stakeholders, representing the company and ensuring good co-operation and partnerships.
Quality & Compliance
 Ensure logistic department is compliant with the company’s guidelines, policies, and procedures,
and adherent to any applicable donor guidelines.
 Be aware of the potential for loss or fraud in logistical activities and procedures. Pro-actively
work to prevent such occurrences by working with relevant line managers to improve
transparency and to ensure the best use of the company’s assets and resources.
 Ensure all relevant staff receive training, advice, and coaching regarding logistical procedures,
internal controls and the logistical requirements of donors.

Team Spiritual Life

 Reflect the values of the company with team members, local staff, beneficiaries, and external
contacts.
 Work, live, and pray together in our Christian faith-based team settings. Fully contribute to the
rich spiritual life of your team, including team devotions, prayers, and words of encouragement.
 This job description covers the main tasks that are anticipated. Other tasks may be assigned as
necessary.
Qualifications
 Professional / vocational / technical qualification in logistics management with an emphasis on
inventory management and procurement.
 Strong working knowledge of English and French (spoken and written).

Experience / Competencies
 3 years post-qualification professional experience of which at least 2 years should be in
procurement, health supply chains, inventory management and transport.
 Work experience in logistics, preferably in an NGO setting.
 Able to make decisions. Can prioritise work to meet deadlines.
 Competent with administrative tasks. Problem solving ability. Attention to detail.
 Quick learner with practical, precise approach .

8- Regulatory Affairs Officer

Definition:
Regulatory affairs officer act as a link between company and regulatory authorities, ensuring that
products are manufactured, imported and distributed in compliance with appropriate legislation.

Key duties of the job include:

 studying scientific and legal documents
 gathering, evaluating, organizing, managing and collating information in a variety of formats
 ensuring compliance with regulations set by the Medicines and Healthcare products Regulatory
Agency (MHRA)
 maintaining familiarity with company product ranges
 planning, undertaking and overseeing product trials and regulatory inspections
 keeping up to date with changes in regulatory legislation and guidelines
 analyzing complicated information, including trial data
  offering advice about company policies, practices and systems
 obtaining marketing permission
 outlining requirements for labelling, storage and packaging
 using a variety of specialist computer applications
 liaising and negotiating with regulatory authorities
 providing advice about regulations to manufacturers/scientists
 writing comprehensible, user-friendly, clear product information leaflets and labels
 ensuring that quality standards are met, and submissions meet strict deadlines
 preparing documentation.

Qualifications and training required

 A degree such as chemistry, physics, biochemistry, biotechnology, pharmacy, medicinal
chemistry, biomedical science, life or applied science.
 A relevant postgraduate qualification (PhD or research-based MSc) may be advantageous. Read
our article on scientific postgraduate study to explore your different options. A list of courses and
MSc are also available on the organization for Professionals in Regulatory Affairs (TOPRA)
website.
 Postdoctoral research, practical research or laboratory work experience is also beneficial.
Regulatory affairs experience is particularly sought after.
Key skills for regulatory affairs officers
 IT skills
 Negotiation skills
 Analytical skills
 Time management skills
 Problem-solving skills
 Presentation skills
 Interpersonal skills
 Communication skills
 An understanding and appreciation of relevant legal, scientific and manufacturing areas is also
necessary.