1. 1.

Question
Which of the following quality costs are failure costs?

o Customer satisfaction survey costs

o Product recall costs
o Equipment calibration costs
o Pre-dispatch inspection costs

2. 2. Question
The term "Trilogy" is associated with which quality guru?

o Ishikawa
o Crosby
o Juran
o Deming

3. 3. Question
Which of the following quality gurus is associated with a list of 14 points?

o Shewhart
o Ishikawa
o Crosby
o Deming

4. 4. Question
Cost of getting company certified to ISO 9001 certification is considered which of
the following quality costs:

o Prevention Cost
o Appraisal Cost
o Internal Failure
o External Failure

5. 5. Question
Which of these quality gurus developed a model of customer satisfaction?

o Juran
o Ishikawa
o Imai
 o Kano

6. 6. Question
The cost of quality related training in a product quality cost system is categorized
as a :

o External failure costs

o Internal failure costs
o Prevention costs
o Appraisal costs

7. 7. Question
The primary reason for collecting and analyzing quality costs is:

o To identify the source of quality problems

o To achieve optimum balance of prevention, appraisal and failure costs
o To satisfy requirements of ISO 9001:2008
o To ensure that quality costs are compatible with industry averages

8. 8. Question
The four categories of costs associated with product quality costs are :

o External failure, internal failure, prevention, and inspection

o Warranty, product liability, training, and appraisal
o External failure, internal failure, prevention, and appraisal
o External failure, internal failure, repair, and appraisal

9. 9. Question
Which of the quality gurus is associated with the phrase "Do it right the first
time"?

o Juran
o Feigenbaum
o Crosby
o Taguchi

10. 10. Question

Costs associated with preparation of quality management system and inspection
procedures should be charged to:

o Appraisal costs
 o Internal failure costs
o Prevention costs
o External failure costs

Test II.

1. Discuss how form a coherent set of quality management system standards to facilitate
mutual understanding across national and international trade.
2. Why quality management should follow Plan-Do-Check act, through documentation,
implementation, audit, and review.

CONTENT K C Ap An S E TIME %AGE TOTA

OUTLINE SPENT OF L no. of
ITEMS ITEMS
Concepts of 1 1 2 2 11.11% 4
Quality, Total
Quality and
Total Quality
Management

Approaches of 2 2 2 11.11% 4
Total Quality &
Cost of Quality

Designing 1 3 2 11.11% 4
Organisation for
Quality and
Quality Policy

Quality 3 3 1 3 16.67% 7
Planning:
Understanding
Customers and
their Needs

Quality of 4 1 1 1 3 16.67% 7
Purchased
Materials:
Determinations
and Description

Quality of 2 2 2 11.11% 4
Manufacturing
Process
T 1 1 4 3 4 22.22% 10
Quality
Control
&
Control
Charts

Total No. of Items 9 10 13 7 18hrs 40

Percentage of Items 22.5% 25% 32.5 17.5 100%