September 15, 2021

Anarel B. Trenchira
Ibo Tacan
Lapu-Lapu City

Dear Ms. Trenchira,

Congratulations! We are pleased to inform you that you have been accepted as a Results Associate of the Results Manila,
Inc., effective September 15, 2021 subject to the following terms and conditions:

PRE-EMPLOYMENT REQUIREMENTS

1. You agree to comply with the submission of the mandated government identification numbers and documents but
not limited to the following: Bank forms, Social Security number, Philhealth number, Tax Identification
Number/Proof of TIN, and Pag-ibig (HDMF) Number upon your start date; your unexpired NBI Clearance, Birth
Certificate, Medical and Drug Test Results, Diploma/Transcript of Records and your Dependent’s Birth Certificate
within a period of five(5) days from your start date. All these are considered essential documents. When warranted
and after ample reminders, failure to complete the aforementioned critical requirements may result in disciplinary
action, up to and including termination of employment.

2. You further understand and agree that any misrepresentation of any kind in the information you provide to the
Company shall cause the Company to terminate your employment without prejudice to the Company’s date of
discovery of such misrepresentation. It is necessary that you submit yourself to a medical examination, as an integral
part of your employment requirement upon signing of this agreement. The medical examination shall be determined
by the Company and must be undertaken by an accredited and/or certified physician and dentist, who must attest that
you are in good physical and dental health. In the event that you are found suffering from marked illness/es, you
must initiate medical treatment at your own expense. Should you forego, fail or neglect to submit yourself to the
required medical examination, within three (3) days upon the issuance of the referral letter, the Company shall
initiate the cessation of your services for failure to pass the pre-employment requirements

3. You agree, consent and allow the Company to verify the validity and truthfulness of all information stated in your
application form. You likewise authorize the Company to verify and check with the registrar of your schools, past
employers and any or all data pertinent to your education background and other personal information disclosed in
your application form.

4. All documents submitted to the Company shall be considered Company property and will be held in the strictest
confidence. You expressly understand and agree that such documents may be submitted by the Company to third-
party agencies that require these to process your compensation, benefits and other legal requirements.

TRAINING

1. It is understood that upon signing of this agreement, you are hereby binding yourself to undergo a series of training
programs, including, but not limited to, Foundation Skills, Product and Graduate School Trainings, all of which
would develop and assist you in fulfilling your duties in the aforementioned position. Training duration shall be
dependent on the program or account you would be assigned in
2. The training programs are essential for your continued employment with the Company. Should you not meet the
required performance or training standards during the course of the training programs, the Company reserves the

results-cx.com 2nd Flr. Silver City Mall, Frontera Verde Drive, Ortigas Center, Pasig City
 right to terminate your services due to failure to meet performance standard during training and gross neglect or
gross inefficiency.

3. In the event that you will be sent to attend trainings, meetings, immersions and the like outside the country in line
with the program you are assigned in, you agree to bind yourself to the Company’s travel agreement.

4. The following is your training schedule and should there be any change, a Recruitment representative will contact
you prior to your scheduled training date:

Foundations Training Details

Time TBA
Room TBA
Daily Schedule
Trainer TBA
Program CENTENE

COMPENSATION AND BENEFITS

1. For and in consideration of your employment with the Company, you shall be compensated with a non-taxable
training allowance amounting to Four Hundred Four pesos (PHP 404.00) per day for the duration of your
training. Only upon your successful completion of the above-mentioned training shall your basic compensation take
effect.

2. After successfully passing the Foundation Skills Training Program, you will receive a salary at the rate Sixty Eight
Pesos and Ninety Six Centavos (Php 68.96) per hour based on actual hours worked per day, or a total maximum
annual gross salary approximately amounting to One Hundred Fifty Six Thousand Pesos (PHP 156,000.00) ,
depending on annual total actual hours worked.

3. You shall also receive a non-taxable allowance amounting to a maximum total of Two Thousand Two Hundred
Pesos (PHP 2,200.00) per month. Payment of allowance shall be pro-rated on the basis of actual hours worked per
cut-off with approved/ authorized leaves considered as worked hours. You are entitled to a 20%-night differential
pay computed as a percentage of your hourly compensation for work rendered from 10:00 p.m. to 6:00am. You shall
receive half of your pay net of mandatory deductions not later than the 7th day and the other half not later than the
22nd day of each calendar month. The amount you shall receive per payout is computed based on the hours you have
worked and subject to deductions for unauthorized or unexcused absences.

4. The Company will withhold from your salary and remit on your behalf any income taxes and contributions to the
government and all mandated deductions and/or contributions required by law.

PROBATIONARY PERIOD

1. Upon signing this agreement, you hereby acknowledge that you are under probationary status for the prescribed
period of not more than one hundred eighty (180) days effective from the date that you have started your services
with the Company. Within this period, you hereby submit yourself to undergo performance evaluation with
reference to your reliability, efficiency, initiative, attitude (with reference to our clients/customers, the Company and
its officers and your co-workers) cooperation, client feedback, punctuality, quality and quantity of work, and
professionalism.
2. You hereby understand that the Company can terminate your services during the probationary period for failure to
meet the prescribed performance and behavior standards or fail to pass the necessary training program(s), required

results-cx.com 2nd Flr. Silver City Mall, Frontera Verde Drive, Ortigas Center, Pasig City
 for your position. Accordingly, your failure to satisfy any or all of the required Company standards and expectations
would result in your disqualification for regular employment and consequently, your services shall be automatically
terminated at the end of the probationary period or the completion of the performance evaluation, whichever comes
first. On the other hand, you shall be confirmed as a regular employee after favorable performance evaluation
results, on or before the end of your probationary period.

POLICY AND PROCEDURES

1. The Company shall discuss with you Company Policies and the Employee Code of Discipline. You hereby agree to
follow Company rules and regulations during the course of your employment. Further, you agree to refrain from
engaging in any activity which is prejudicial to the interests of the Company or that which will interfere with your
job performance, whether done within or outside Company hours, without the prior written consent of the Company.
Moreover, you agree to give immediate notice to the Company of any possible conflict of interest situation, as
described by Company policy that you find yourself in. Note that conflict of interest may also arise from personal
relationships in the workplace which should be disclosed to HR immediately.

2. You agree to perform the duties and responsibilities assigned to you with utmost zeal and enthusiasm lest you be
cited for gross inefficiency, which includes, but not limited to, failure in attaining work goals or set quotas and other
deliverables within the allotted reasonable period, producing unsatisfactory results, resulting in a performance rating
of below average or its equivalent for the program/department assigned to you under the Company’s performance
appraisal system.
3. In order to successfully serve our clients, the Company must operate 24 hours a day, 7 days a week, and 365 days a
year. You understand that you will be scheduled to work on a shifting 40-hour workweek schedule with 2 days off.
Your schedule may change as the business demands require. At times, as operation exigencies dictate, you may be
requested to work overtime or report to work on legal holidays. The Company will pay you an hourly premium for
work you perform in excess of 8 hours or work done on legal holidays, all in accordance with the provisions of
existing laws.

RESIGNATION

1. It is understood that should you decide to cease or terminate your employment with the Company, you are required
to render to the Company at least thirty (30) day notice prior to your resignation effective date. You agree that all
Company records, documents, and properties in your custody or control shall be immediately surrendered to the
Company on or before your resignation date, whether or not requested by the Company. Failure to effect turnover
and render work for the required thirty (30) day period prior to effective date of resignation will result in liability for
breach of this contract. The Company may, at its discretion, avail of legal remedies, including, but not limited to a
civil action for damages.

COMPANY MOVEMENT

1. You agree that as an employee of the Company, you may be asked to transfer from one location to another, from
any type of account or department to another, or from any subsidiary or affiliate of the Company as business
expediencies may require. Any change in your assignment will be communicated to you.

2. You agree, during the entire period of your employment, that you may be assigned to any team or project, workplace
or branch, subsidiary and affiliate of the Company for such periods as may be determined by the Company as
reasonable and necessary to its operations without diminution of salaries, benefits and rank.

3. Further, you hereby agree, upon the signing of this contract, that your services are contingent to the headcount
requirement of the program, department and/or account in which you would be assigned. In case of lack of

results-cx.com 2nd Flr. Silver City Mall, Frontera Verde Drive, Ortigas Center, Pasig City
 headcount requirement in your current program/ department/ account assignment , you agree to be transferred to
another account where you qualify or to be placed on floating status and/or other flexible working arrangements or
alternative working arrangements as the need arises.

4. In cases when you may be required to undergo upskill, product and/or language training, specific to the new
program or line business you may be assigned in, you hereby understand and agree that failing these training
programs shall be treated as performance failure or gross inefficiency which are just causes that may lead to
sanctions up to termination.

5. Finally, you hereby expressly authorize the Company to deduct from any amount payable to you at the time of the
termination of this contract or expiration of your employment, any claim, which the Company may have against
you. If such amount due to you is not sufficient to satisfy the claims of the Company, the Company may be
constrained to take the necessary actions to ensure full payment of such claims.

CONFIDENTIALITY, NON-COMPETITION AND NON-SOLICITATION

1. Unless duly authorized by the Company, you are prohibited from disclosing any information about the Company or
its clients including, but not limited to, its operations, trainings, products, services, customers and lists of customers
that may come to your knowledge by reason of or in connection with your employment with the Company. You are
likewise prohibited from bringing out of the Company premises or your assigned workstation any document, data or
information related to or arising from the performance of your work, duties and responsibilities with the Company.
You agree that the Company may take any measure, including random checks, to ensure that the aforesaid are
strictly enforced. Any breach of these undertakings shall be a ground for your immediate termination in addition to
any other remedies the Company may have against you.

2. You agree that for a period of Twelve (12) months after the cessation of your employment under this Contract, you
will not be employed directly or indirectly or in any manner be engaged in the commercial venture of any person,
firm, corporation or entity in the same or similar line of business as that of The Results Companies.

3. You are hereby prohibited from poaching or inviting any The Results Companies employee to join you in your
engagement with your new company, lest legal action may be taken against you. In addition, any breach of the
above covenants will hold you liable for liquidated damages equivalent to one (1) year worth of your basic pay, for
any and all such breach of the confidentiality, non-competition and non-solicitation clauses of this agreement
without prejudice to other reliefs, penal or otherwise, available in accordance with the law.

If the foregoing terms are acceptable to you, please indicate your conformity in the space provided below and return the
signed copy to us.

Very truly yours,

Noted by:

John Labarda
Talent Acquisition Manager, PH

Signature over printed name

Date

results-cx.com 2nd Flr. Silver City Mall, Frontera Verde Drive, Ortigas Center, Pasig City