CH-19_Management Theories & CH-31_BBS_Homework Questions

1- The management approach known as “management by objectives” is most frequently associated

with which person?

A. Frederick Taylor
B. Peter Drucker
C. Frederick Herzberg
D. W. Edwards Deming

2- Theory Y Management assumes the worker is:

A. Basically uninterested in work

B. Basically interested in work
C. Basically blase towards work
D. Basically accident prone

3- In Maslow's theory of human motivation, a human's fundamental need is physiological.

According to his theory, after fulfilling physiological necessities, humans pursue their needs for
safety/security, social interaction, ____________, and self-actualization.

A. Religious realization
B. Selfishness
C. Selflessness
D. Self-esteem

4- There are several management theories of motivation, such as Theory X and Theory Y. Which
one of the following is NOT true?

A. Theory X - The worker is uninterested and unmotivated to work

B. Theory Y - The worker is interested and motivated to work
C. Job Enrichment Theory of Herzberg - Work environment, benefits, and work conditions are all-
important
D. Job Enrichment Theory of Herzberg - Work must be meaningful, must provide recognition, give
responsibility, and allow for professional growth in order to motivate the worker

5- According to contemporary motivation theory, the strongest motivator is:

A. Fear of a boss
B. Status
C. Recognition of achievement
D. Pay
6- The theory on human motivation which declares that workers are uninterested in and
unmotivated toward work; to motivate them to work, a system of rewards and punishments is
necessary, applies to:

A. McGregor's Theory Y
B. McGregor's Theory X
C. Herzberg's Job-enrichment Theory
D. Likert's Theory

7- The process of determining safety goals, allowing supervisors a chance to perform, providing
assistance along the way and rewarding them according to their progress is known as:

A. Management by Exception
B. Safety by Objectives
C. OSHA Star Program
D. Motivation-Hygiene Theory

8- Which of the following characteristics of consequences have the most influence on increasing
desired behaviors?

A. Negative, future, uncertain

B. Negative, immediate, certain
C. Positive, future, certain
D. Positive, immediate, certain

9- Which of the following is NOT generally considered part of a behavioral observation process?

A. Identification of behaviors to observe

B. Engineering controls
C. Conduct of observations
D. Provide feedback on results

10- Which one of the following is NOT true concerning behavior sampling when evaluating human
behavior?

A. Use a behavior or activity sampling sheet

B. Do walk-around inspections and record the number and types of behavior observed
C. Make the observations at the same time each day
D. Calculate the percentage of times certain behaviors are observed